softwarePlanetrehab Software Reviews
19 Reviews
Overall Rating
3.8
19 Reviews
Rating Distribution
5
(9)
4
(3)
3
(3)
2
(2)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Overall Rating
3.8
19 Reviews
Rating Distribution
5
(9)
4
(3)
3
(3)
2
(2)
1
(2)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Filters
Specialty
Provider Size
Time Used
Great Team
Great Team
Pros
The customer support is Amazing! They are very quick to respond to any issues and are always willing to answer questions. You can also open this software on as many devices as you want, and there will never be any issues whatsoever. They are very dependable. Impressive work!
Cons
Nothing of significance to report.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Suzanne
Denbigh Physical Therapy & Sports Medicine, 10-49 employees
May 21, 2022
Finally Found the One!
Finally Found the One!
Pros
The highlight is their customer support, super supportive and helpful. Always avalibvle. Also, its easy to use and handle. Updating information and scheduling appointments has never been easier!
Cons
With a little, more attention to detail and this software wouldve been a winner in the market.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Eric
Flow Physical Therapy, 1 employees
Mar 29, 2022
Responsive software
Responsive software
Pros
The system is responsive and does what we want it. We do not have to waste time on useless clicking like other software in the market.
Cons
The customer service leaves a lot to be desired.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Treeko
Just Right Mental Health, 2-9 employees
Mar 03, 2022
Not for Everyone!
Not for Everyone!
Pros
The biggest plus point is their customer support team;they are responsive,nice and quick. Very much impressed by their dedication.
Cons
The system is difficult to navigate through. The features are not understood by all. It sometimes lags and crashes.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Peter
Energize physical therapy, 2-9 employees
Apr 29, 2021
Didnt work for us!
Didnt work for us!
Pros
The layout is simple and easy to understand.
Cons
Didnt like the billing features, its too complicated and on top of that the customer support remain out of reach at times.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Mary
Conifer Physical Therapy, 2-9 employees
Apr 29, 2021
Amazing Customer support!
Amazing Customer support!
Pros
Planetrehab provides FANTASTIC customer support. We have our own dedicated agent who assists us with billing.I also like how easy it is to customise with this system. Highly recommended
Cons
Not user friendly and the system crashes A LOT!
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Annie
Energize Physical Therapy, 2-9 employees
Apr 29, 2021
Software Review
Software Review
Pros
It has worked for us and improved our practice management staffs productivity. We are able to facilitate our staff and patients too.
Cons
We have had some trouble logging in to certain accounts and have reported it to the company.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Bob
Baylor University Hospital, 100-499 employees
Mar 25, 2021
The worst solution
The worst solution
Pros
There is nothing good that we have to say about it.
Cons
It has been a nightmare since day 1. The training was inadequate and then whenever there was a technical issue (which is often) we could never get through to customer service.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
3
Barney
Parker Medical Center, 10-49 employees
Mar 23, 2021
Good price and suitable software
Good price and suitable software
Pros
It is great for the price and we were able to switch from paper based records to EHR with ease.
Cons
The marketing analytics tool does not work for us.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Desiree
Native Healthcare, 10-49 employees
Mar 19, 2021
Good functionality
Good functionality
Pros
We are able to get the maximum benefit out of it. There are ways to save your preferred codes especially in the report writing tool.
Cons
The customer service does not have any understanding of HIPAA regulations.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Lorelai
Baines Physical Therapy, 2-9 employees
Mar 17, 2021
Totally usable
Totally usable
Pros
We love this more than our last software because of the usability. It has made our life easier by automating many of the procedures and simplifying filing claims.
Cons
There are too many options to choose from that it is hard to find the right one at times but cant complain.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kevin
Pearson Speech Center, 2-9 employees
Mar 13, 2021
Very sophisticated solution
Very sophisticated solution
Pros
Our patient records are now more comprehensive because we can use auto-fill options to add the standard information and focus on the details.
Cons
The training took too long and we had to spend many hours figuring it out.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Trent
Trent First Responders Unit, 10-49 employees
Mar 13, 2021
Amazing product and service
Amazing product and service
Pros
You can easily schedule appointments and even change the details once it is set. Our staff and patients are both sent reminders to make sure there are no errors.
Cons
Every medical professioal has a different way to take notes and the program should be customizable according to that.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Suzzane
Denbigh Physical Therapy and Sports Medicine, 50-99 employees
Mar 13, 2021
Regretting buying this software
Regretting buying this software
Pros
We only selected this EHR because it allowed us to back up files on our own server.
Cons
They have no understanding of medical codes and the software is poorly designed. There was a lack of customer care too.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Mary
Conifer Physical Therapy, 2-9 employees
Mar 12, 2021
Service is better than the software
Service is better than the software
Pros
I am loving the ease of access and how simple the input functions are. I can create my own schedule and also move around appointments from the dashboard. The customer service is the best and they are quick to respond to my complaints.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Eric
Flow Physical Therapy, 1 employees
Mar 07, 2021
Difficult to use but the customer support is wonderful
Difficult to use but the customer support is wonderful
Pros
They have a wonderfully technical and general customer support team who are always available to resolve our issues. We have our own dedicated person who knows our practice and gives us custom advice on how to solve our billing issues.
Cons
There are a lot of issues and it is not the most functional EHR software. There is no drag and drop option and the software crashes very often. We also wish it had a cloud-backup and allowed you to log in from multiple devices.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Annie
Energize Physical Therapy, 2-9 employees
Mar 06, 2021
Wonderful experience, great software
Wonderful experience, great software
Pros
Customer service is fantastic. I love how you can access information so easily and all the records are saved.
Cons
Not many cons.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Eric M.
Owner, Physical therapist, 1 employee employees
Sep 15, 2020
Not so user friendly
Not so user friendly
Pros
The customer service is excellent. Every problem is acknowledged and resolved at the said time. The staff is just super friendly and just a call away.
Cons
The system is hard to use. Not everybody can understand the features. It lags a lot and crashes often too. Its also not cloud-based which is a huge flaw.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
5
Annie
Energize physical therapy, 2-10 employees employees
Sep 03, 2020
Not easiest to use but overall its fine
Not easiest to use but overall its fine
Pros
The customer service at Planetrehab is fantastic. They provide us with a specific representative who assists us with billing and claim disputes. Our representative is always available via phone and is extremely helpful. Additionally we have a specific tech support person who provides assistance with any technical issues. They too are just a phone call away and are excellent at what they do.
Cons
The system experiences frequent crashes and lags making it unfriendly for users. It lacks the feature to drag and drop appointments like other software and it is not cloudbased causing inconvenience. Also if you log in to the same account on another computer it automatically logs out the account that was already logged in.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Annie
Medical Practice, 1-10 employees
Dec 15, 2017
Filters
Great Team
Great Team
Pros
The customer support is Amazing! They are very quick to respond to any issues and are always willing to answer questions. You can also open this software on as many devices as you want, and there will never be any issues whatsoever. They are very dependable. Impressive work!
Cons
Nothing of significance to report.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Suzanne
Denbigh Physical Therapy & Sports Medicine, 10-49 employees
May 21, 2022
Finally Found the One!
Finally Found the One!
Pros
The highlight is their customer support, super supportive and helpful. Always avalibvle. Also, its easy to use and handle. Updating information and scheduling appointments has never been easier!
Cons
With a little, more attention to detail and this software wouldve been a winner in the market.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Eric
Flow Physical Therapy, 1 employees
Mar 29, 2022
Responsive software
Responsive software
Pros
The system is responsive and does what we want it. We do not have to waste time on useless clicking like other software in the market.
Cons
The customer service leaves a lot to be desired.
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Treeko
Just Right Mental Health, 2-9 employees
Mar 03, 2022
Not for Everyone!
Not for Everyone!
Pros
The biggest plus point is their customer support team;they are responsive,nice and quick. Very much impressed by their dedication.
Cons
The system is difficult to navigate through. The features are not understood by all. It sometimes lags and crashes.
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Peter
Energize physical therapy, 2-9 employees
Apr 29, 2021
Didnt work for us!
Didnt work for us!
Pros
The layout is simple and easy to understand.
Cons
Didnt like the billing features, its too complicated and on top of that the customer support remain out of reach at times.
Ease of use
4
Value for money
4
Customer Support
4
Functionality
4
Mary
Conifer Physical Therapy, 2-9 employees
Apr 29, 2021
Amazing Customer support!
Amazing Customer support!
Pros
Planetrehab provides FANTASTIC customer support. We have our own dedicated agent who assists us with billing.I also like how easy it is to customise with this system. Highly recommended
Cons
Not user friendly and the system crashes A LOT!
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Annie
Energize Physical Therapy, 2-9 employees
Apr 29, 2021
Software Review
Software Review
Pros
It has worked for us and improved our practice management staffs productivity. We are able to facilitate our staff and patients too.
Cons
We have had some trouble logging in to certain accounts and have reported it to the company.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Bob
Baylor University Hospital, 100-499 employees
Mar 25, 2021
The worst solution
The worst solution
Pros
There is nothing good that we have to say about it.
Cons
It has been a nightmare since day 1. The training was inadequate and then whenever there was a technical issue (which is often) we could never get through to customer service.
Ease of use
2
Value for money
4
Customer Support
4
Functionality
3
Barney
Parker Medical Center, 10-49 employees
Mar 23, 2021
Good price and suitable software
Good price and suitable software
Pros
It is great for the price and we were able to switch from paper based records to EHR with ease.
Cons
The marketing analytics tool does not work for us.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Desiree
Native Healthcare, 10-49 employees
Mar 19, 2021
Good functionality
Good functionality
Pros
We are able to get the maximum benefit out of it. There are ways to save your preferred codes especially in the report writing tool.
Cons
The customer service does not have any understanding of HIPAA regulations.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Lorelai
Baines Physical Therapy, 2-9 employees
Mar 17, 2021
Totally usable
Totally usable
Pros
We love this more than our last software because of the usability. It has made our life easier by automating many of the procedures and simplifying filing claims.
Cons
There are too many options to choose from that it is hard to find the right one at times but cant complain.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kevin
Pearson Speech Center, 2-9 employees
Mar 13, 2021
Very sophisticated solution
Very sophisticated solution
Pros
Our patient records are now more comprehensive because we can use auto-fill options to add the standard information and focus on the details.
Cons
The training took too long and we had to spend many hours figuring it out.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Trent
Trent First Responders Unit, 10-49 employees
Mar 13, 2021
Amazing product and service
Amazing product and service
Pros
You can easily schedule appointments and even change the details once it is set. Our staff and patients are both sent reminders to make sure there are no errors.
Cons
Every medical professioal has a different way to take notes and the program should be customizable according to that.
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Suzzane
Denbigh Physical Therapy and Sports Medicine, 50-99 employees
Mar 13, 2021
Regretting buying this software
Regretting buying this software
Pros
We only selected this EHR because it allowed us to back up files on our own server.
Cons
They have no understanding of medical codes and the software is poorly designed. There was a lack of customer care too.
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Mary
Conifer Physical Therapy, 2-9 employees
Mar 12, 2021
Service is better than the software
Service is better than the software
Pros
I am loving the ease of access and how simple the input functions are. I can create my own schedule and also move around appointments from the dashboard. The customer service is the best and they are quick to respond to my complaints.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Eric
Flow Physical Therapy, 1 employees
Mar 07, 2021
Difficult to use but the customer support is wonderful
Difficult to use but the customer support is wonderful
Pros
They have a wonderfully technical and general customer support team who are always available to resolve our issues. We have our own dedicated person who knows our practice and gives us custom advice on how to solve our billing issues.
Cons
There are a lot of issues and it is not the most functional EHR software. There is no drag and drop option and the software crashes very often. We also wish it had a cloud-backup and allowed you to log in from multiple devices.
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Annie
Energize Physical Therapy, 2-9 employees
Mar 06, 2021
Wonderful experience, great software
Wonderful experience, great software
Pros
Customer service is fantastic. I love how you can access information so easily and all the records are saved.
Cons
Not many cons.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Eric M.
Owner, Physical therapist, 1 employee employees
Sep 15, 2020
Not so user friendly
Not so user friendly
Pros
The customer service is excellent. Every problem is acknowledged and resolved at the said time. The staff is just super friendly and just a call away.
Cons
The system is hard to use. Not everybody can understand the features. It lags a lot and crashes often too. Its also not cloud-based which is a huge flaw.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
5
Annie
Energize physical therapy, 2-10 employees employees
Sep 03, 2020
Not easiest to use but overall its fine
Not easiest to use but overall its fine
Pros
The customer service at Planetrehab is fantastic. They provide us with a specific representative who assists us with billing and claim disputes. Our representative is always available via phone and is extremely helpful. Additionally we have a specific tech support person who provides assistance with any technical issues. They too are just a phone call away and are excellent at what they do.
Cons
The system experiences frequent crashes and lags making it unfriendly for users. It lacks the feature to drag and drop appointments like other software and it is not cloudbased causing inconvenience. Also if you log in to the same account on another computer it automatically logs out the account that was already logged in.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Annie
Medical Practice, 1-10 employees
Dec 15, 2017