Platinum System Reviews

“Amazing customer service”

Pros

Customer service excellence combined with user-friendly software makes Trish, who handles our insurance billing, and the entire experience with Platinum exceptional.

Cons

Lack of inventory capabilities is a drawback, especially for carrying supplements. It would be a nice feature to have.

“Platinum Review”

Pros

Compatibility with payment vendors and remote session hosting for repairs add to its functionality.

Cons

The system is not very user-friendly for training purposes.

“system review”

Pros

I appreciate the user-friendliness of the software, as well as its compatibility with our clearing house and other programs. The exceptional support team never fails to assist whenever I reach out.

Cons

I never had formal training on this software, just picked it up as I went. I feel like I'm missing out on some features I might not even know exist. Sometimes, I don't get why it behaves the way it does.

“The Complete Package”

Pros

Platinum offers a complete package, seamlessly managing patient records, billing, and providing excellent customer support.

Cons

Some steps in insurance check posting are confusing and seem unnecessary.

“This is an Awesome Program”

Pros

They have user-friendly interface and excellent customer support make using Platinum a pleasure. I highly recommend it for its ability to address even minor issues promptly.

Cons

The only downside I can think of is the lack of clear notifications regarding updates.

“Platinum pays for itself!”

Pros

Its user-friendliness coupled with exceptional customer service sets it apart.

Cons

I feel like there are too many additional fees for utilizing all features, making me feel nickel and dimed.

“Platinum Review”

Pros

The software's ease of use and comprehensive reporting capabilities make it an excellent choice.

Cons

We can not print the recall list, which makes it difficult for one of our staff members who prefers working with printed lists.

“Easy to Use”

Pros

This software's ease of use coupled with remarkable customer service makes it a highly recommended choice. Their proactive follow-up ensures smooth operation post-issue resolution.

Cons

It is a bit pricey, but ultimately worth it.

“Good program”

Pros

Packed with features, backed by excellent tech support, and easy to learn.

Cons

It is not web-based and doesn't send text reminders automatically.

“Platinum system review”

Pros

It provides comprehensive electronic health record capabilities.

Cons

The software lacks intuitiveness, requiring a lot of memorization to navigate effectively. Generating reports without clear instructions feels like a daunting task.

“User Friendly, Detailed, Compliant”

Pros

As the business manager, I find comfort in knowing that our doctor in the bay produces accurate and easily accessible notes, crucial for our high-volume office. Maintaining statistics is paramount, and Platinum delivers outstanding reports. Their proficiency in insurance billing, along with assistance in credentialing, is commendable. The instant call support is a significant advantage.

Cons

I love that we stay connected even when internet goes down, but I wish I could access it beyond the office. Luckily, we have managed with our server workaround.

“Platinum Review”

Pros

While some functionalities present challenges, such as the doctor's HR screen and the software's outdated appearance, its features like reporting and integration with other systems remain valuable.

Cons

The program's visual appearance and lack of user-end customization are drawbacks.

“Platinum System”

Pros

The auto-posting feature stands out as my favorite, significantly reducing the time spent on nightly tasks like payment and balancing day sheets.

Cons

Not being tech-savvy, I found the software unintuitive. Once I learned, it became easier, but there was definitely a learning curve, especially compared to younger staff.

“Great system!”

Pros

This software's ease of use greatly facilitates office operations.

Cons

There are lots of buttons to navigate, though they're not difficult to understand, it's just overwhelming at first.

“Love Platinum”

Pros

We are thoroughly satisfied with Platinum's ease of use and its capability to generate customizable reports. The efficient support staff promptly addresses any queries or issues, reaffirming our decision to choose Platinum.

Cons

There is no designated spot for HIPAA info. It would be convenient to have a section in the demographics box for easy access.

“Awesome EHR!!!”

Pros

For chiropractic practices, Platinum offers unparalleled customization options.

Cons

The absence of iPad support is a glaring omission. Other software options have enabled this feature to streamline check-in processes.

“Great System!”

Pros

I find the system's ease of use and its organization of patient records highly beneficial.

Cons

Unable to resize the screen for multitasking.

“Platinum System Review”

Pros

The integration of billing and EHR notes, along with efficient help line support, contributes to a smooth operational experience.

Cons

I paid a significant upfront cost and now have a monthly service contract. There's little improvement in the software, and additional features require extra payments to other companies. A general manual would be helpful for reference.

“I am sure its even better than I think it is.. but no one will teach me how to use it,”

Pros

With hundreds of patients weekly, our high-volume practice relies on this software to manage our workload effectively.

Cons

No one has shown me how to effectively use it.

“Platinum Review”

Pros

I have relied on Platinum for nearly 15 years, and it continues to impress with its patient tracking and user-friendly interface.

Cons

Platinum has not kept pace with advancements in medical software, making tasks more cumbersome for providers. A greater effort to stay updated would be appreciated.