softwarePlatinum System Software Reviews
124 Reviews
Overall Rating
4.5
124 Reviews
Rating Distribution
5
(79)
4
(34)
3
(9)
2
(2)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
124 Reviews
Rating Distribution
5
(79)
4
(34)
3
(9)
2
(2)
1
(0)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Specialty
Provider Size
Time Used
Fully supported out practice for 5+ years
Fully supported out practice for 5+ years
Pros
Using everything in one place made my life easier, although it wasn't flawless. I appreciated not needing multiple monitors or windows.
Cons
I found the billing percentage to be quite steep, and the follow-up service left much to be desired. Dealing with tech support, which was based in Barbados, sometimes posed communication challenges.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Tygue
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 08, 2023
Platinum System keeps our office organized
Platinum System keeps our office organized
Pros
Platinum is my go-to for keeping our office organized and efficient. I can access all patient information easily, which helps me assist them better.
Cons
In my opinion, Platinum should expand its digital capabilities within the office. Introducing fillable forms would greatly enhance its utility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Medical Practice, 1-10 employees
More than a year
Sep 13, 2022
Not Recommended
Not Recommended
Pros
Integrating with Review Wave allowed us to schedule online appointments, which was a useful feature.
Cons
The fact that Platinum isn't cloud-based, which made our tasks incredibly challenging, is simply absurd. It had numerous technical glitches and lacked efficient customer service. I wouldn't recommend it.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
4
Trish
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 15, 2022
Customer Support is Unmatchable
Customer Support is Unmatchable
Pros
Managing schedules and patient accounts digitally is effortless with Platinum Systems. It's crucial for our tech-savvy office, and the customer support is superb.
Cons
I genuinely have no complaints about this software, except for the fact that our office heavily relies on it for smooth operations. Any disruptions to its functionality put us in a difficult position.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooka
Health, Wellness and Fitness, 1-10 employees
Less than a year
Feb 27, 2020
A leap well taken
A leap well taken
Pros
This software simplified our workflow significantly. Having all patient information accessible in one place with fewer steps is a game-changer compared to other chiropractic office software.
Cons
One of the biggest drawbacks for users transitioning from other software is the outdated appearance and style of the screens. Despite its excellent functionality, the interface feels antiquated and overwhelming due to the absence of modern features like varied fonts, tabs, and color schemes.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Miranda
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Feb 16, 2020
Great system
Great system
Pros
Navigating Platinum is a breeze. I appreciate how it helps me track patient visits and manage accounts efficiently, especially the end-of-day visit notifications.
Cons
I am not a fan of the process for entering EOBs; it could be streamlined. Also, the layout of the day sheets feels overly cluttered and could benefit from simplification. Just focusing on the essentials would suffice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nisha
Medical Practice, 1-10 employees
More than a year
Feb 02, 2020
Positive review from a chiropractic office
Positive review from a chiropractic office
Pros
I have found the automation to be great and the system very easy to use. Learning how to use it was a breeze. The other companies I work with that also use Platinum and need to connect with different applications have expressed satisfaction with our partnership.
Cons
Our experience with the billing department was problematic. We encountered several billing errors that we are still paying for. Many claims were billed inaccurately and we only discovered the mistakes too late to make proper corrections. The financial impact was significant. We have since hired a new billing company but they are still finding errors such as incorrect insurance information and addresses. However customer service has improved. We had difficulty with Platinum's lack of accountability for the mistakes but the situation appears to be improving.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Shaun
Public Safety, 1-10 employees
Oct 15, 2019
Consistency is Key
Consistency is Key
Pros
Every office I have interned at, across various locations, relies on Platinum. It's the mark of quality care and community impact in healthcare offices.
Cons
Integration with Apple products would be a fantastic addition.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Andrew
Medical Practice, 1-10 employees
More than a year
Aug 17, 2019
Work Horse
Work Horse
Pros
The calling module has been a lifesaver for our busy office. It ensures our workflow stays smooth without needing extra help.
Cons
While the reports are not the most user-friendly initially, once you understand how to navigate them, it becomes easier. The support team is always helpful in guiding us through running and saving reports for future reference.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jacob
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 14, 2019
Platinum System Review
Platinum System Review
Pros
Its ability to handle high volumes and the convenient use of the space bar and tab key make managing the system easier.
Cons
There are several straightforward updates that could vastly improve the system's usability and functionality. For instance, the inability to copy and paste stop managers is a major inconvenience.
Ease of use
6
Value for money
7
Customer Support
2
Functionality
4
Mateo
Health, Wellness and Fitness, 1-10 employees
Less than a year
Aug 01, 2019
Love it !!
Love it !!
Pros
The simplicity and flexibility to navigate screens either by clicking or typing are aspects I appreciate. The software's adaptability is commendable.
Cons
It is frustrating that I can't save a PDF to my desktop.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 27, 2019
Not user friendly
Not user friendly
Pros
The color-coded appointment types and stop managers are valuable features.
Cons
It crashes frequently and is notuser-friendly. Despite using it for years and seeking help from customer service and tutorials, I still struggle with some features.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Dawn
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 27, 2019
Platinum Review
Platinum Review
Pros
Features like the patient calendar and integrated credit card processing, along with reliable customer service, make Platinum a standout choice.
Cons
It's frustrating when we encounter a problem labeled as a "normal glitch" with no solution in sight.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Michele
Medical Practice, 1-10 employees
More than a year
Jul 25, 2019
Great software
Great software
Pros
This software's simplicity, coupled with informative training videos and reliable customer support, makes it highly versatile and customizable.
Cons
Adding people to the calendar is easy, but removing them affects daily statistics.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Allison
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 25, 2019
Mostly satisfied
Mostly satisfied
Pros
Platinum integrates seamlessly with other platforms we use, making it indispensable for our office. Its simplicity ensures easy staff training, and the consistent customer service is a bonus.
Cons
the pricing is too high. While customer support is helpful, it now comes at a steep cost and isn't included in the basic software package.
Ease of use
8
Value for money
5
Customer Support
5
Functionality
8
John
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 23, 2019
Platinum is awesom
Platinum is awesom
Pros
I am impressed by how seamlessly Platinum integrates with our existing office programs like Fortis and SKED. Its user-friendly interface and convenient sharing of patient information between offices make it indispensable.
Cons
My biggest issue with Platinum is the scripted responses from the support team. While prompt, they often stick to a script rather than truly understanding our needs. More training in overall technology would improve their assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bradley
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 23, 2019
Not perfect, but infinitely better than everything else.
Not perfect, but infinitely better than everything else.
Pros
In the chiropractic profession, Platinum stands out as the top software choice.
Cons
It is frustrating that even basic requests, like calling rooms in the order they were entered, can't be fulfilled. This seems like a simple fix, but it remains unresolved.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jason
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 21, 2019
Platinum system
Platinum system
Pros
It is user-friendly interface and efficient shortcuts make it a breeze to use. It integrates seamlessly with our other technology and billing systems.
Cons
unexpected errors occur without clear indication of their cause, which can be frustrating.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Lewis
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 21, 2019
Great Service
Great Service
Pros
This software earns my favor due to its simplicity and excellent customer support.
Cons
I want to preview things before printing; I do not need three copies of a receipt.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Trent
Hospital & Health Care, 1-10 employees
More than a year
Jul 21, 2019
Platinum review
Platinum review
Pros
The abundance of helpful and efficient features enhances its utility.
Cons
Fixing features on my own is challenging; I usually have to call customer support.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jill
Medical Practice, 1-10 employees
Less than a year
Jul 21, 2019
Amazing customer service
Amazing customer service
Pros
Customer service excellence combined with user-friendly software makes Trish, who handles our insurance billing, and the entire experience with Platinum exceptional.
Cons
Lack of inventory capabilities is a drawback, especially for carrying supplements. It would be a nice feature to have.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Heather
Hospital & Health Care, 1-10 employees
More than a year
Jul 21, 2019
Platinum Review
Platinum Review
Pros
Compatibility with payment vendors and remote session hosting for repairs add to its functionality.
Cons
The system is not very user-friendly for training purposes.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jake
Medical Practice, 1-10 employees
More than a year
Jul 19, 2019
system review
system review
Pros
I appreciate the user-friendliness of the software, as well as its compatibility with our clearing house and other programs. The exceptional support team never fails to assist whenever I reach out.
Cons
I never had formal training on this software, just picked it up as I went. I feel like I'm missing out on some features I might not even know exist. Sometimes, I don't get why it behaves the way it does.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nicole
Medical Practice, 1-10 employees
More than a year
Jul 19, 2019
The Complete Package
The Complete Package
Pros
Platinum offers a complete package, seamlessly managing patient records, billing, and providing excellent customer support.
Cons
Some steps in insurance check posting are confusing and seem unnecessary.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
John
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 19, 2019
This is an Awesome Program
This is an Awesome Program
Pros
They have user-friendly interface and excellent customer support make using Platinum a pleasure. I highly recommend it for its ability to address even minor issues promptly.
Cons
The only downside I can think of is the lack of clear notifications regarding updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jodi
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 18, 2019
Platinum pays for itself!
Platinum pays for itself!
Pros
Its user-friendliness coupled with exceptional customer service sets it apart.
Cons
I feel like there are too many additional fees for utilizing all features, making me feel nickel and dimed.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Zoe
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 18, 2019
Platinum Review
Platinum Review
Pros
The software's ease of use and comprehensive reporting capabilities make it an excellent choice.
Cons
We can not print the recall list, which makes it difficult for one of our staff members who prefers working with printed lists.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gina
Hospital & Health Care, 1-10 employees
More than a year
Jul 17, 2019
Easy to Use
Easy to Use
Pros
This software's ease of use coupled with remarkable customer service makes it a highly recommended choice. Their proactive follow-up ensures smooth operation post-issue resolution.
Cons
It is a bit pricey, but ultimately worth it.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Tina
Medical Practice, 1-10 employees
More than a year
Jul 16, 2019
Good program
Good program
Pros
Packed with features, backed by excellent tech support, and easy to learn.
Cons
It is not web-based and doesn't send text reminders automatically.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Heather
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 16, 2019
Platinum system review
Platinum system review
Pros
It provides comprehensive electronic health record capabilities.
Cons
The software lacks intuitiveness, requiring a lot of memorization to navigate effectively. Generating reports without clear instructions feels like a daunting task.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
7
Joseph
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 15, 2019
User Friendly, Detailed, Compliant
User Friendly, Detailed, Compliant
Pros
As the business manager, I find comfort in knowing that our doctor in the bay produces accurate and easily accessible notes, crucial for our high-volume office. Maintaining statistics is paramount, and Platinum delivers outstanding reports. Their proficiency in insurance billing, along with assistance in credentialing, is commendable. The instant call support is a significant advantage.
Cons
I love that we stay connected even when internet goes down, but I wish I could access it beyond the office. Luckily, we have managed with our server workaround.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 15, 2019
Platinum Review
Platinum Review
Pros
While some functionalities present challenges, such as the doctor's HR screen and the software's outdated appearance, its features like reporting and integration with other systems remain valuable.
Cons
The program's visual appearance and lack of user-end customization are drawbacks.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Jared
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 15, 2019
Platinum System
Platinum System
Pros
The auto-posting feature stands out as my favorite, significantly reducing the time spent on nightly tasks like payment and balancing day sheets.
Cons
Not being tech-savvy, I found the software unintuitive. Once I learned, it became easier, but there was definitely a learning curve, especially compared to younger staff.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Rodney
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 15, 2019
Great system!
Great system!
Pros
This software's ease of use greatly facilitates office operations.
Cons
There are lots of buttons to navigate, though they're not difficult to understand, it's just overwhelming at first.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 15, 2019
Love Platinum
Love Platinum
Pros
We are thoroughly satisfied with Platinum's ease of use and its capability to generate customizable reports. The efficient support staff promptly addresses any queries or issues, reaffirming our decision to choose Platinum.
Cons
There is no designated spot for HIPAA info. It would be convenient to have a section in the demographics box for easy access.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Saralynn
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 14, 2019
Awesome EHR!!!
Awesome EHR!!!
Pros
For chiropractic practices, Platinum offers unparalleled customization options.
Cons
The absence of iPad support is a glaring omission. Other software options have enabled this feature to streamline check-in processes.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Ronnie
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 13, 2019
Great System!
Great System!
Pros
I find the system's ease of use and its organization of patient records highly beneficial.
Cons
Unable to resize the screen for multitasking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benjamin
Medical Practice, 1-10 employees
Less than a year
Jul 13, 2019
Platinum System Review
Platinum System Review
Pros
The integration of billing and EHR notes, along with efficient help line support, contributes to a smooth operational experience.
Cons
I paid a significant upfront cost and now have a monthly service contract. There's little improvement in the software, and additional features require extra payments to other companies. A general manual would be helpful for reference.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Tyler
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 13, 2019
I�m sure it�s even better than I think it is.. but no one will teach me how to use it,
I�m sure it�s even better than I think it is.. but no one will teach me how to use it,
Pros
With hundreds of patients weekly, our high-volume practice relies on this software to manage our workload effectively.
Cons
No one has shown me how to effectively use it.
Ease of use
3
Value for money
8
Customer Support
5
Functionality
6
Olivia
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 13, 2019
Platinum Review
Platinum Review
Pros
I have relied on Platinum for nearly 15 years, and it continues to impress with its patient tracking and user-friendly interface.
Cons
Platinum has not kept pace with advancements in medical software, making tasks more cumbersome for providers. A greater effort to stay updated would be appreciated.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
WILLIAM
Medical Practice, 11-50 employees
More than a year
Jul 11, 2019
Platinum Complete
Platinum Complete
Pros
I have enjoyed the freedom to personalize my note-taking style with Platinum. Its flexibility allows me to tweak and enhance features according to my preferences without additional expenses.
Cons
I have no real complaints; it just takes time to set up according to your preferences.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Health, Wellness and Fitness, 11-50 employees
More than a year
Jul 11, 2019
Very Happy
Very Happy
Pros
Using this software has significantly improved my daily workflow, thanks to recommendations from friends. I look forward to exploring its full potential.
Cons
The only issue I have encountered is that this form won't accept my response.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 09, 2019
Great system once you get the hang of it
Great system once you get the hang of it
Pros
Once familiar with the controls, Platinum proves to be an efficient and comprehensive EHR and billing software solution for chiropractors.
Cons
The learning curve is steep, especially for new employees. It took me six months to feel fully comfortable. Coming from a Windows background, I found the controls unintuitive. Note: We're not using the latest update, which might change things.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Jacob
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 09, 2019
Review
Review
Pros
For the most part, Platinum is intuitive to use, and customization is a breeze.
Cons
Our experience with Platinum Billing has been disappointing; we've only been paid on one claim, and communication is lacking. Our billing specialist constantly needs our hours because he tries to access our computers when we're not in the office.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Samuel
Medical Practice, 1-10 employees
Less than 6 months
Jul 08, 2019
Love it
Love it
Pros
The software's ability to display everything on one screen simplifies scheduling, making it ideal for high-volume practices.
Cons
The schedule book's layout is not ideal, especially for appointments that span multiple time slots, it's not easy to read.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 08, 2019
Best software option for a high volume office!
Best software option for a high volume office!
Pros
Platinum's efficiency and shorthand techniques expedite task completion remarkably.
Cons
It is complex, and you might need support to understand customization options and reports. Fortunately, Platinum Support is very helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 06, 2019
great software -- the BEST support -- very stable
great software -- the BEST support -- very stable
Pros
Platinum Systems keeps my busy chiropractic practice running smoothly, allowing us to focus on service rather than documentation or billing. The support team resolves any issues promptly, earning my highest recommendation after nearly 15 years of use.
Cons
It is not the most visually appealing since it's built on an older platform, but it's reliable and gets the job done.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 06, 2019
We would be lost without Platinum
We would be lost without Platinum
Pros
The functionality Platinum offers is invaluable for our bustling chiropractic clinic. From care plans to billing and stellar customer service, it has been our trusted software for over a decade.
Cons
I'd like more customizable integration, especially for patient intake forms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 05, 2019
So Easy and Efficient
So Easy and Efficient
Pros
it has enhanced my practice's efficiency, accuracy in documentation, and customer service, resulting in increased profitability and improved patient care. I highly endorse this system.
Cons
If I have to nitpick, the interface could use an update, but that's about it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Glenn
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 05, 2019
Platinum works!
Platinum works!
Pros
Crafting professional-looking SOAP notes effortlessly is a delight, and the software's customizability adds to its appeal.
Cons
I wish I could easily look up all the visits a patient has been on using the calendar.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Bryan
Medical Practice, 1-10 employees
More than a year
Jul 04, 2019
Filters
Fully supported out practice for 5+ years
Fully supported out practice for 5+ years
Pros
Using everything in one place made my life easier, although it wasn't flawless. I appreciated not needing multiple monitors or windows.
Cons
I found the billing percentage to be quite steep, and the follow-up service left much to be desired. Dealing with tech support, which was based in Barbados, sometimes posed communication challenges.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Tygue
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 08, 2023
Platinum System keeps our office organized
Platinum System keeps our office organized
Pros
Platinum is my go-to for keeping our office organized and efficient. I can access all patient information easily, which helps me assist them better.
Cons
In my opinion, Platinum should expand its digital capabilities within the office. Introducing fillable forms would greatly enhance its utility.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jessica
Medical Practice, 1-10 employees
More than a year
Sep 13, 2022
Not Recommended
Not Recommended
Pros
Integrating with Review Wave allowed us to schedule online appointments, which was a useful feature.
Cons
The fact that Platinum isn't cloud-based, which made our tasks incredibly challenging, is simply absurd. It had numerous technical glitches and lacked efficient customer service. I wouldn't recommend it.
Ease of use
5
Value for money
5
Customer Support
3
Functionality
4
Trish
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 15, 2022
Customer Support is Unmatchable
Customer Support is Unmatchable
Pros
Managing schedules and patient accounts digitally is effortless with Platinum Systems. It's crucial for our tech-savvy office, and the customer support is superb.
Cons
I genuinely have no complaints about this software, except for the fact that our office heavily relies on it for smooth operations. Any disruptions to its functionality put us in a difficult position.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brooka
Health, Wellness and Fitness, 1-10 employees
Less than a year
Feb 27, 2020
A leap well taken
A leap well taken
Pros
This software simplified our workflow significantly. Having all patient information accessible in one place with fewer steps is a game-changer compared to other chiropractic office software.
Cons
One of the biggest drawbacks for users transitioning from other software is the outdated appearance and style of the screens. Despite its excellent functionality, the interface feels antiquated and overwhelming due to the absence of modern features like varied fonts, tabs, and color schemes.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Miranda
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Feb 16, 2020
Great system
Great system
Pros
Navigating Platinum is a breeze. I appreciate how it helps me track patient visits and manage accounts efficiently, especially the end-of-day visit notifications.
Cons
I am not a fan of the process for entering EOBs; it could be streamlined. Also, the layout of the day sheets feels overly cluttered and could benefit from simplification. Just focusing on the essentials would suffice.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nisha
Medical Practice, 1-10 employees
More than a year
Feb 02, 2020
Positive review from a chiropractic office
Positive review from a chiropractic office
Pros
I have found the automation to be great and the system very easy to use. Learning how to use it was a breeze. The other companies I work with that also use Platinum and need to connect with different applications have expressed satisfaction with our partnership.
Cons
Our experience with the billing department was problematic. We encountered several billing errors that we are still paying for. Many claims were billed inaccurately and we only discovered the mistakes too late to make proper corrections. The financial impact was significant. We have since hired a new billing company but they are still finding errors such as incorrect insurance information and addresses. However customer service has improved. We had difficulty with Platinum's lack of accountability for the mistakes but the situation appears to be improving.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Shaun
Public Safety, 1-10 employees
Oct 15, 2019
Consistency is Key
Consistency is Key
Pros
Every office I have interned at, across various locations, relies on Platinum. It's the mark of quality care and community impact in healthcare offices.
Cons
Integration with Apple products would be a fantastic addition.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Andrew
Medical Practice, 1-10 employees
More than a year
Aug 17, 2019
Work Horse
Work Horse
Pros
The calling module has been a lifesaver for our busy office. It ensures our workflow stays smooth without needing extra help.
Cons
While the reports are not the most user-friendly initially, once you understand how to navigate them, it becomes easier. The support team is always helpful in guiding us through running and saving reports for future reference.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jacob
Health, Wellness and Fitness, 1-10 employees
More than a year
Aug 14, 2019
Platinum System Review
Platinum System Review
Pros
Its ability to handle high volumes and the convenient use of the space bar and tab key make managing the system easier.
Cons
There are several straightforward updates that could vastly improve the system's usability and functionality. For instance, the inability to copy and paste stop managers is a major inconvenience.
Ease of use
6
Value for money
7
Customer Support
2
Functionality
4
Mateo
Health, Wellness and Fitness, 1-10 employees
Less than a year
Aug 01, 2019
Love it !!
Love it !!
Pros
The simplicity and flexibility to navigate screens either by clicking or typing are aspects I appreciate. The software's adaptability is commendable.
Cons
It is frustrating that I can't save a PDF to my desktop.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cindy
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 27, 2019
Not user friendly
Not user friendly
Pros
The color-coded appointment types and stop managers are valuable features.
Cons
It crashes frequently and is notuser-friendly. Despite using it for years and seeking help from customer service and tutorials, I still struggle with some features.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Dawn
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 27, 2019
Platinum Review
Platinum Review
Pros
Features like the patient calendar and integrated credit card processing, along with reliable customer service, make Platinum a standout choice.
Cons
It's frustrating when we encounter a problem labeled as a "normal glitch" with no solution in sight.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Michele
Medical Practice, 1-10 employees
More than a year
Jul 25, 2019
Great software
Great software
Pros
This software's simplicity, coupled with informative training videos and reliable customer support, makes it highly versatile and customizable.
Cons
Adding people to the calendar is easy, but removing them affects daily statistics.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Allison
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 25, 2019
Mostly satisfied
Mostly satisfied
Pros
Platinum integrates seamlessly with other platforms we use, making it indispensable for our office. Its simplicity ensures easy staff training, and the consistent customer service is a bonus.
Cons
the pricing is too high. While customer support is helpful, it now comes at a steep cost and isn't included in the basic software package.
Ease of use
8
Value for money
5
Customer Support
5
Functionality
8
John
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 23, 2019
Platinum is awesom
Platinum is awesom
Pros
I am impressed by how seamlessly Platinum integrates with our existing office programs like Fortis and SKED. Its user-friendly interface and convenient sharing of patient information between offices make it indispensable.
Cons
My biggest issue with Platinum is the scripted responses from the support team. While prompt, they often stick to a script rather than truly understanding our needs. More training in overall technology would improve their assistance.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bradley
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 23, 2019
Not perfect, but infinitely better than everything else.
Not perfect, but infinitely better than everything else.
Pros
In the chiropractic profession, Platinum stands out as the top software choice.
Cons
It is frustrating that even basic requests, like calling rooms in the order they were entered, can't be fulfilled. This seems like a simple fix, but it remains unresolved.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jason
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 21, 2019
Platinum system
Platinum system
Pros
It is user-friendly interface and efficient shortcuts make it a breeze to use. It integrates seamlessly with our other technology and billing systems.
Cons
unexpected errors occur without clear indication of their cause, which can be frustrating.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Lewis
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 21, 2019
Great Service
Great Service
Pros
This software earns my favor due to its simplicity and excellent customer support.
Cons
I want to preview things before printing; I do not need three copies of a receipt.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Trent
Hospital & Health Care, 1-10 employees
More than a year
Jul 21, 2019
Platinum review
Platinum review
Pros
The abundance of helpful and efficient features enhances its utility.
Cons
Fixing features on my own is challenging; I usually have to call customer support.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jill
Medical Practice, 1-10 employees
Less than a year
Jul 21, 2019
Amazing customer service
Amazing customer service
Pros
Customer service excellence combined with user-friendly software makes Trish, who handles our insurance billing, and the entire experience with Platinum exceptional.
Cons
Lack of inventory capabilities is a drawback, especially for carrying supplements. It would be a nice feature to have.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Heather
Hospital & Health Care, 1-10 employees
More than a year
Jul 21, 2019
Platinum Review
Platinum Review
Pros
Compatibility with payment vendors and remote session hosting for repairs add to its functionality.
Cons
The system is not very user-friendly for training purposes.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Jake
Medical Practice, 1-10 employees
More than a year
Jul 19, 2019
system review
system review
Pros
I appreciate the user-friendliness of the software, as well as its compatibility with our clearing house and other programs. The exceptional support team never fails to assist whenever I reach out.
Cons
I never had formal training on this software, just picked it up as I went. I feel like I'm missing out on some features I might not even know exist. Sometimes, I don't get why it behaves the way it does.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Nicole
Medical Practice, 1-10 employees
More than a year
Jul 19, 2019
The Complete Package
The Complete Package
Pros
Platinum offers a complete package, seamlessly managing patient records, billing, and providing excellent customer support.
Cons
Some steps in insurance check posting are confusing and seem unnecessary.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
John
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 19, 2019
This is an Awesome Program
This is an Awesome Program
Pros
They have user-friendly interface and excellent customer support make using Platinum a pleasure. I highly recommend it for its ability to address even minor issues promptly.
Cons
The only downside I can think of is the lack of clear notifications regarding updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jodi
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 18, 2019
Platinum pays for itself!
Platinum pays for itself!
Pros
Its user-friendliness coupled with exceptional customer service sets it apart.
Cons
I feel like there are too many additional fees for utilizing all features, making me feel nickel and dimed.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Zoe
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 18, 2019
Platinum Review
Platinum Review
Pros
The software's ease of use and comprehensive reporting capabilities make it an excellent choice.
Cons
We can not print the recall list, which makes it difficult for one of our staff members who prefers working with printed lists.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gina
Hospital & Health Care, 1-10 employees
More than a year
Jul 17, 2019
Easy to Use
Easy to Use
Pros
This software's ease of use coupled with remarkable customer service makes it a highly recommended choice. Their proactive follow-up ensures smooth operation post-issue resolution.
Cons
It is a bit pricey, but ultimately worth it.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Tina
Medical Practice, 1-10 employees
More than a year
Jul 16, 2019
Good program
Good program
Pros
Packed with features, backed by excellent tech support, and easy to learn.
Cons
It is not web-based and doesn't send text reminders automatically.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Heather
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 16, 2019
Platinum system review
Platinum system review
Pros
It provides comprehensive electronic health record capabilities.
Cons
The software lacks intuitiveness, requiring a lot of memorization to navigate effectively. Generating reports without clear instructions feels like a daunting task.
Ease of use
4
Value for money
3
Customer Support
3
Functionality
7
Joseph
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 15, 2019
User Friendly, Detailed, Compliant
User Friendly, Detailed, Compliant
Pros
As the business manager, I find comfort in knowing that our doctor in the bay produces accurate and easily accessible notes, crucial for our high-volume office. Maintaining statistics is paramount, and Platinum delivers outstanding reports. Their proficiency in insurance billing, along with assistance in credentialing, is commendable. The instant call support is a significant advantage.
Cons
I love that we stay connected even when internet goes down, but I wish I could access it beyond the office. Luckily, we have managed with our server workaround.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 15, 2019
Platinum Review
Platinum Review
Pros
While some functionalities present challenges, such as the doctor's HR screen and the software's outdated appearance, its features like reporting and integration with other systems remain valuable.
Cons
The program's visual appearance and lack of user-end customization are drawbacks.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Jared
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 15, 2019
Platinum System
Platinum System
Pros
The auto-posting feature stands out as my favorite, significantly reducing the time spent on nightly tasks like payment and balancing day sheets.
Cons
Not being tech-savvy, I found the software unintuitive. Once I learned, it became easier, but there was definitely a learning curve, especially compared to younger staff.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Rodney
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 15, 2019
Great system!
Great system!
Pros
This software's ease of use greatly facilitates office operations.
Cons
There are lots of buttons to navigate, though they're not difficult to understand, it's just overwhelming at first.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Will
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
Jul 15, 2019
Love Platinum
Love Platinum
Pros
We are thoroughly satisfied with Platinum's ease of use and its capability to generate customizable reports. The efficient support staff promptly addresses any queries or issues, reaffirming our decision to choose Platinum.
Cons
There is no designated spot for HIPAA info. It would be convenient to have a section in the demographics box for easy access.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Saralynn
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 14, 2019
Awesome EHR!!!
Awesome EHR!!!
Pros
For chiropractic practices, Platinum offers unparalleled customization options.
Cons
The absence of iPad support is a glaring omission. Other software options have enabled this feature to streamline check-in processes.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Ronnie
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 13, 2019
Great System!
Great System!
Pros
I find the system's ease of use and its organization of patient records highly beneficial.
Cons
Unable to resize the screen for multitasking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benjamin
Medical Practice, 1-10 employees
Less than a year
Jul 13, 2019
Platinum System Review
Platinum System Review
Pros
The integration of billing and EHR notes, along with efficient help line support, contributes to a smooth operational experience.
Cons
I paid a significant upfront cost and now have a monthly service contract. There's little improvement in the software, and additional features require extra payments to other companies. A general manual would be helpful for reference.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Tyler
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 13, 2019
I�m sure it�s even better than I think it is.. but no one will teach me how to use it,
I�m sure it�s even better than I think it is.. but no one will teach me how to use it,
Pros
With hundreds of patients weekly, our high-volume practice relies on this software to manage our workload effectively.
Cons
No one has shown me how to effectively use it.
Ease of use
3
Value for money
8
Customer Support
5
Functionality
6
Olivia
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 13, 2019
Platinum Review
Platinum Review
Pros
I have relied on Platinum for nearly 15 years, and it continues to impress with its patient tracking and user-friendly interface.
Cons
Platinum has not kept pace with advancements in medical software, making tasks more cumbersome for providers. A greater effort to stay updated would be appreciated.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
WILLIAM
Medical Practice, 11-50 employees
More than a year
Jul 11, 2019
Platinum Complete
Platinum Complete
Pros
I have enjoyed the freedom to personalize my note-taking style with Platinum. Its flexibility allows me to tweak and enhance features according to my preferences without additional expenses.
Cons
I have no real complaints; it just takes time to set up according to your preferences.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Health, Wellness and Fitness, 11-50 employees
More than a year
Jul 11, 2019
Very Happy
Very Happy
Pros
Using this software has significantly improved my daily workflow, thanks to recommendations from friends. I look forward to exploring its full potential.
Cons
The only issue I have encountered is that this form won't accept my response.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 09, 2019
Great system once you get the hang of it
Great system once you get the hang of it
Pros
Once familiar with the controls, Platinum proves to be an efficient and comprehensive EHR and billing software solution for chiropractors.
Cons
The learning curve is steep, especially for new employees. It took me six months to feel fully comfortable. Coming from a Windows background, I found the controls unintuitive. Note: We're not using the latest update, which might change things.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Jacob
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 09, 2019
Review
Review
Pros
For the most part, Platinum is intuitive to use, and customization is a breeze.
Cons
Our experience with Platinum Billing has been disappointing; we've only been paid on one claim, and communication is lacking. Our billing specialist constantly needs our hours because he tries to access our computers when we're not in the office.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Samuel
Medical Practice, 1-10 employees
Less than 6 months
Jul 08, 2019
Love it
Love it
Pros
The software's ability to display everything on one screen simplifies scheduling, making it ideal for high-volume practices.
Cons
The schedule book's layout is not ideal, especially for appointments that span multiple time slots, it's not easy to read.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 08, 2019
Best software option for a high volume office!
Best software option for a high volume office!
Pros
Platinum's efficiency and shorthand techniques expedite task completion remarkably.
Cons
It is complex, and you might need support to understand customization options and reports. Fortunately, Platinum Support is very helpful.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melissa
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 06, 2019
great software -- the BEST support -- very stable
great software -- the BEST support -- very stable
Pros
Platinum Systems keeps my busy chiropractic practice running smoothly, allowing us to focus on service rather than documentation or billing. The support team resolves any issues promptly, earning my highest recommendation after nearly 15 years of use.
Cons
It is not the most visually appealing since it's built on an older platform, but it's reliable and gets the job done.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Peter
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 06, 2019
We would be lost without Platinum
We would be lost without Platinum
Pros
The functionality Platinum offers is invaluable for our bustling chiropractic clinic. From care plans to billing and stellar customer service, it has been our trusted software for over a decade.
Cons
I'd like more customizable integration, especially for patient intake forms.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kimberly
Health, Wellness and Fitness, 1-10 employees
More than a year
Jul 05, 2019
So Easy and Efficient
So Easy and Efficient
Pros
it has enhanced my practice's efficiency, accuracy in documentation, and customer service, resulting in increased profitability and improved patient care. I highly endorse this system.
Cons
If I have to nitpick, the interface could use an update, but that's about it.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Glenn
Health, Wellness and Fitness, 1-10 employees
Less than a year
Jul 05, 2019
Platinum works!
Platinum works!
Pros
Crafting professional-looking SOAP notes effortlessly is a delight, and the software's customizability adds to its appeal.
Cons
I wish I could easily look up all the visits a patient has been on using the calendar.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Bryan
Medical Practice, 1-10 employees
More than a year
Jul 04, 2019