Platinum System Reviews

“Our partner for 5+ years

Pros

Using everything in one place made things easier for me, even though it wasn't perfect. I liked not having to switch between different screens or apps.

Cons

I found the billing percentage a bit high and the follow-up service could definitely be improved. Sometimes, dealing with tech support in Barbados made communication a bit tricky.

“Keeps our workflow smooth

Pros

Platinum is my go-to for keeping our office organized and efficient. I can access all patient information easily, which helps me assist them better.

Cons

In my opinion, Platinum should expand its digital capabilities within the office. Introducing fillable forms would greatly enhance its utility.

“Not a reliable option

Pros

Integrating with Review Wave allowed us to schedule online appointments, which was a useful feature.

Cons

The fact that Platinum isn't cloud-based, which made our tasks incredibly challenging, is simply absurd. It had numerous technical glitches and lacked efficient customer service. I wouldn't recommend it.

“Outstanding support team

Pros

Managing schedules and patient accounts is super easy with Platinum Systems. It's perfect for our tech-friendly office and their customer support is excellent.

Cons

I genuinely have no complaints about this software, except for the fact that our office heavily relies on it for smooth operations. Any disruptions to its functionality put us in a difficult position.

“Worthwhile transition

Pros

This software simplified our workflow significantly. Having all patient information accessible in one place with fewer steps is a game-changer compared to other chiropractic office software.

Cons

If you're switching from other software, the outdated look of the screens can be a bit much. It works well, but the interface feels old without things like modern fonts, tabs and color options.

“Highly efficient solution

Pros

Navigating Platinum is so simple. I love how it helps me keep track of patient visits and manage accounts smoothly, especially with the end-of-day visit notifications.

Cons

I am not a fan of the process for entering EOBs; it could be streamlined. Also, the layout of the day sheets feels overly cluttered and could benefit from simplification. Just focusing on the essentials would suffice.

“Outstanding tool for chiropractors

Pros

The automation is fantastic and the system is super easy to use. Learning how to use it was easy. The other companies I work with that also use Platinum and connect with different apps have all been really happy with our partnership.

Cons

Our experience with the billing department was problematic. We encountered several billing errors that we are still paying for. Many claims were billed inaccurately and we only discovered the mistakes too late to make proper corrections. The financial impact was significant. We have since hired a new billing company but they are still finding errors such as incorrect insurance information and addresses. However customer service has improved. We had difficulty with Platinum's lack of accountability for the mistakes but the situation appears to be improving.

“Consistency that delivers

Pros

Every office I have interned at, across various locations, relies on Platinum. It's the mark of quality care and community impact in healthcare offices.

Cons

It would be awesome if Platinum integrated with Apple products! That would make it even more convenient to use.

“Tough and reliable

Pros

The calling module has been a lifesaver for our busy office. It ensures our workflow stays smooth without needing extra help.

Cons

The reports can be a bit tricky at first but once you get how to use, it gets easier. The support team is always super helpful in showing us how to run and save reports for later.

“Why platinum system stands out

Pros

It handles high volumes really well and using the space bar and tab key makes managing everything so much easier.

Cons

There are a few simple updates that could really improve the system. For example, not being able to copy and paste stop managers is a big inconvenience.

“So glad I chose It!

Pros

I really appreciate how simple and flexible it is to use..whether by clicking or typing. The software's adaptability is definitely impressive.

Cons

It is frustrating that I can't save a PDF to my desktop.

“Not easy to use

Pros

The color-coded appointment types and stop managers are super helpful features. They really make organizing everything a lot easier.

Cons

It crashes frequently and is not user-friendly. Despite using it for years and seeking help from customer service and tutorials, I still struggle with some features.

“My experience with platinum chiropractic

Pros

The patient calendar, credit card processing and awesome customer service make Platinum my go-to choice!

Cons

It's frustrating when we encounter a problem labeled as a "normal glitch" with no solution in sight.

“Top-Quality Software

Pros

This software's simplicity, coupled with informative training videos and reliable customer support, makes it highly versatile and customizable.

Cons

Adding people to the calendar is easy, but removing them affects daily statistics.

“Mostly positive experience

Pros

Platinum integrates easily with other platforms we use, making it indispensable for our office. Its simplicity ensures easy staff training and the consistent customer service is a bonus.

Cons

The pricing is pretty steep and now I have to pay extra for customer support since it's not included in the basic package.

“Top-Notch Product!

Pros

I am impressed by how smoothly Platinum integrates with our existing office programs like Fortis and SKED. Its user-friendly interface and convenient sharing of patient information between offices make it indispensable.

Cons

My biggest issue with Platinum is the scripted responses from the support team. While prompt, they often stick to a script rather than truly understanding our needs. More training in overall technology would improve their assistance.

“Not perfect, but way better than the rest

Pros

If you're in chiropractic, Platinum is definitely the top software choice!

Cons

It is frustrating that even basic requests, like calling rooms in the order they were entered, can't be fulfilled. This seems like a simple fix, but it remains unresolved.

“User-friendly interface

Pros

The user-friendly interface and easy shortcuts make Platinum easy to use. It also integrates smoothly with our other tech and billing systems.

Cons

I've had unexpected errors pop up without any clear explanation and it's honestly very frustrating.

“Impressive service

Pros

This software earns my favor due to its simplicity and excellent customer support.

Cons

I want to preview things before printing; I do not need three copies of a receipt.

“Overall good software

Pros

The many helpful and efficient features make Platinum super useful and easy to rely on.

Cons

Fixing features on my own is tough, so I usually end up having to call customer support.

“Amazing customer service

Pros

Customer service excellence combined with user-friendly software makes Trish, who handles our insurance billing, and the entire experience with Platinum exceptional.

Cons

Lack of inventory capabilities is a drawback, especially for carrying supplements. It would be a nice feature to have.

“Platinum Review

Pros

Compatibility with payment vendors and remote session hosting for repairs add to its functionality.

Cons

The system is not very user-friendly for training purposes.

“system review

Pros

I appreciate the user-friendliness of the software, as well as its compatibility with our clearing house and other programs. The exceptional support team never fails to assist whenever I reach out.

Cons

I never had formal training on this software, just picked it up as I went. I feel like I'm missing out on some features I might not even know exist. Sometimes, I don't get why it behaves the way it does.

“The Complete Package

Pros

Platinum offers a complete package, seamlessly managing patient records, billing, and providing excellent customer support.

Cons

Some steps in insurance check posting are confusing and seem unnecessary.

“This is an Awesome Program

Pros

They have user-friendly interface and excellent customer support make using Platinum a pleasure. I highly recommend it for its ability to address even minor issues promptly.

Cons

The only downside I can think of is the lack of clear notifications regarding updates.

“Platinum pays for itself!

Pros

Its user-friendliness coupled with exceptional customer service sets it apart.

Cons

I feel like there are too many additional fees for utilizing all features, making me feel nickel and dimed.

“Platinum Review

Pros

The software's ease of use and comprehensive reporting capabilities make it an excellent choice.

Cons

We can not print the recall list, which makes it difficult for one of our staff members who prefers working with printed lists.

“Easy to Use

Pros

This software's ease of use coupled with remarkable customer service makes it a highly recommended choice. Their proactive follow-up ensures smooth operation post-issue resolution.

Cons

It is a bit pricey, but ultimately worth it.

“Good program

Pros

Packed with features, backed by excellent tech support, and easy to learn.

Cons

It is not web-based and doesn't send text reminders automatically.

“Platinum system review

Pros

It provides comprehensive electronic health record capabilities.

Cons

The software lacks intuitiveness, requiring a lot of memorization to navigate effectively. Generating reports without clear instructions feels like a daunting task.

“User Friendly, Detailed, Compliant

Pros

As the business manager, I find comfort in knowing that our doctor in the bay produces accurate and easily accessible notes, crucial for our high-volume office. Maintaining statistics is paramount, and Platinum delivers outstanding reports. Their proficiency in insurance billing, along with assistance in credentialing, is commendable. The instant call support is a significant advantage.

Cons

I love that we stay connected even when internet goes down, but I wish I could access it beyond the office. Luckily, we have managed with our server workaround.

“Platinum Review

Pros

While some functionalities present challenges, such as the doctor's HR screen and the software's outdated appearance, its features like reporting and integration with other systems remain valuable.

Cons

The program's visual appearance and lack of user-end customization are drawbacks.

“Platinum System

Pros

The auto-posting feature stands out as my favorite, significantly reducing the time spent on nightly tasks like payment and balancing day sheets.

Cons

Not being tech-savvy, I found the software unintuitive. Once I learned, it became easier, but there was definitely a learning curve, especially compared to younger staff.

“Great system!

Pros

This software's ease of use greatly facilitates office operations.

Cons

There are lots of buttons to navigate, though they're not difficult to understand, it's just overwhelming at first.

“Love Platinum

Pros

We are thoroughly satisfied with Platinum's ease of use and its capability to generate customizable reports. The efficient support staff promptly addresses any queries or issues, reaffirming our decision to choose Platinum.

Cons

There is no designated spot for HIPAA info. It would be convenient to have a section in the demographics box for easy access.

“Awesome EHR!!!

Pros

For chiropractic practices, Platinum offers unparalleled customization options.

Cons

The absence of iPad support is a glaring omission. Other software options have enabled this feature to streamline check-in processes.

“Great System!

Pros

I find the system's ease of use and its organization of patient records highly beneficial.

Cons

Unable to resize the screen for multitasking.

“Platinum System Review

Pros

The integration of billing and EHR notes, along with efficient help line support, contributes to a smooth operational experience.

Cons

I paid a significant upfront cost and now have a monthly service contract. There's little improvement in the software, and additional features require extra payments to other companies. A general manual would be helpful for reference.

“I am sure its even better than I think it is.. but no one will teach me how to use it,

Pros

With hundreds of patients weekly, our high-volume practice relies on this software to manage our workload effectively.

Cons

No one has shown me how to effectively use it.

“Platinum Review

Pros

I have relied on Platinum for nearly 15 years, and it continues to impress with its patient tracking and user-friendly interface.

Cons

Platinum has not kept pace with advancements in medical software, making tasks more cumbersome for providers. A greater effort to stay updated would be appreciated.

“Platinum Complete

Pros

I have enjoyed the freedom to personalize my note-taking style with Platinum. Its flexibility allows me to tweak and enhance features according to my preferences without additional expenses.

Cons

I have no real complaints; it just takes time to set up according to your preferences.

“Very Happy

Pros

Using this software has significantly improved my daily workflow, thanks to recommendations from friends. I look forward to exploring its full potential.

Cons

The only issue I have encountered is that this form won't accept my response.

“Great system once you get the hang of it

Pros

Once familiar with the controls, Platinum proves to be an efficient and comprehensive EHR and billing software solution for chiropractors.

Cons

The learning curve is steep, especially for new employees. It took me six months to feel fully comfortable. Coming from a Windows background, I found the controls unintuitive. Note: We're not using the latest update, which might change things.

“Review

Pros

For the most part, Platinum is intuitive to use, and customization is a breeze.

Cons

Our experience with Platinum Billing has been disappointing; we've only been paid on one claim, and communication is lacking. Our billing specialist constantly needs our hours because he tries to access our computers when we're not in the office.

“Love it

Pros

The software's ability to display everything on one screen simplifies scheduling, making it ideal for high-volume practices.

Cons

The schedule book's layout is not ideal, especially for appointments that span multiple time slots, it's not easy to read.

“Best software option for a high volume office!

Pros

Platinum's efficiency and shorthand techniques expedite task completion remarkably.

Cons

It is complex, and you might need support to understand customization options and reports. Fortunately, Platinum Support is very helpful.

“great software -- the BEST support -- very stable

Pros

Platinum Systems keeps my busy chiropractic practice running smoothly, allowing us to focus on service rather than documentation or billing. The support team resolves any issues promptly, earning my highest recommendation after nearly 15 years of use.

Cons

It is not the most visually appealing since it's built on an older platform, but it's reliable and gets the job done.

“We would be lost without Platinum

Pros

The functionality Platinum offers is invaluable for our bustling chiropractic clinic. From care plans to billing and stellar customer service, it has been our trusted software for over a decade.

Cons

I'd like more customizable integration, especially for patient intake forms.

“So Easy and Efficient

Pros

it has enhanced my practice's efficiency, accuracy in documentation, and customer service, resulting in increased profitability and improved patient care. I highly endorse this system.

Cons

If I have to nitpick, the interface could use an update, but that's about it.

“Platinum works!

Pros

Crafting professional-looking SOAP notes effortlessly is a delight, and the software's customizability adds to its appeal.

Cons

I wish I could easily look up all the visits a patient has been on using the calendar.