Platinum System Reviews

“Our partner for 5+ years”

Pros

Using everything in one place made things easier for me, even though it wasn't perfect. I liked not having to switch between different screens or apps.

Cons

I found the billing percentage a bit high and the follow-up service could definitely be improved. Sometimes, dealing with tech support in Barbados made communication a bit tricky.

“Keeps our workflow smooth”

Pros

Platinum is my go-to for keeping our office organized and efficient. I can access all patient information easily, which helps me assist them better.

Cons

In my opinion, Platinum should expand its digital capabilities within the office. Introducing fillable forms would greatly enhance its utility.

“Not a reliable option”

Pros

Integrating with Review Wave allowed us to schedule online appointments, which was a useful feature.

Cons

The fact that Platinum isn't cloud-based, which made our tasks incredibly challenging, is simply absurd. It had numerous technical glitches and lacked efficient customer service. I wouldn't recommend it.

“Outstanding support team”

Pros

Managing schedules and patient accounts is super easy with Platinum Systems. It's perfect for our tech-friendly office and their customer support is excellent.

Cons

I genuinely have no complaints about this software, except for the fact that our office heavily relies on it for smooth operations. Any disruptions to its functionality put us in a difficult position.

“Worthwhile transition”

Pros

This software simplified our workflow significantly. Having all patient information accessible in one place with fewer steps is a game-changer compared to other chiropractic office software.

Cons

If you're switching from other software, the outdated look of the screens can be a bit much. It works well, but the interface feels old without things like modern fonts, tabs and color options.

“Highly efficient solution”

Pros

Navigating Platinum is so simple. I love how it helps me keep track of patient visits and manage accounts smoothly, especially with the end-of-day visit notifications.

Cons

I am not a fan of the process for entering EOBs; it could be streamlined. Also, the layout of the day sheets feels overly cluttered and could benefit from simplification. Just focusing on the essentials would suffice.

“Outstanding tool for chiropractors”

Pros

The automation is fantastic and the system is super easy to use. Learning how to use it was easy. The other companies I work with that also use Platinum and connect with different apps have all been really happy with our partnership.

Cons

Our experience with the billing department was problematic. We encountered several billing errors that we are still paying for. Many claims were billed inaccurately and we only discovered the mistakes too late to make proper corrections. The financial impact was significant. We have since hired a new billing company but they are still finding errors such as incorrect insurance information and addresses. However customer service has improved. We had difficulty with Platinum's lack of accountability for the mistakes but the situation appears to be improving.

“Consistency that delivers”

Pros

Every office I have interned at, across various locations, relies on Platinum. It's the mark of quality care and community impact in healthcare offices.

Cons

It would be awesome if Platinum integrated with Apple products! That would make it even more convenient to use.

“Tough and reliable”

Pros

The calling module has been a lifesaver for our busy office. It ensures our workflow stays smooth without needing extra help.

Cons

The reports can be a bit tricky at first but once you get how to use, it gets easier. The support team is always super helpful in showing us how to run and save reports for later.

“Why platinum system stands out”

Pros

It handles high volumes really well and using the space bar and tab key makes managing everything so much easier.

Cons

There are a few simple updates that could really improve the system. For example, not being able to copy and paste stop managers is a big inconvenience.

“So glad I chose It!”

Pros

I really appreciate how simple and flexible it is to use..whether by clicking or typing. The software's adaptability is definitely impressive.

Cons

It is frustrating that I can't save a PDF to my desktop.

“Not easy to use”

Pros

The color-coded appointment types and stop managers are super helpful features. They really make organizing everything a lot easier.

Cons

It crashes frequently and is not user-friendly. Despite using it for years and seeking help from customer service and tutorials, I still struggle with some features.

“My experience with platinum chiropractic”

Pros

The patient calendar, credit card processing and awesome customer service make Platinum my go-to choice!

Cons

It's frustrating when we encounter a problem labeled as a "normal glitch" with no solution in sight.

“Top-Quality Software”

Pros

This software's simplicity, coupled with informative training videos and reliable customer support, makes it highly versatile and customizable.

Cons

Adding people to the calendar is easy, but removing them affects daily statistics.

“Mostly positive experience”

Pros

Platinum integrates easily with other platforms we use, making it indispensable for our office. Its simplicity ensures easy staff training and the consistent customer service is a bonus.

Cons

The pricing is pretty steep and now I have to pay extra for customer support since it's not included in the basic package.

“Top-Notch Product!”

Pros

I am impressed by how smoothly Platinum integrates with our existing office programs like Fortis and SKED. Its user-friendly interface and convenient sharing of patient information between offices make it indispensable.

Cons

My biggest issue with Platinum is the scripted responses from the support team. While prompt, they often stick to a script rather than truly understanding our needs. More training in overall technology would improve their assistance.

“Not perfect, but way better than the rest”

Pros

If you're in chiropractic, Platinum is definitely the top software choice!

Cons

It is frustrating that even basic requests, like calling rooms in the order they were entered, can't be fulfilled. This seems like a simple fix, but it remains unresolved.

“User-friendly interface”

Pros

The user-friendly interface and easy shortcuts make Platinum easy to use. It also integrates smoothly with our other tech and billing systems.

Cons

I've had unexpected errors pop up without any clear explanation and it's honestly very frustrating.

“Impressive service”

Pros

This software earns my favor due to its simplicity and excellent customer support.

Cons

I want to preview things before printing; I do not need three copies of a receipt.

“Overall good software”

Pros

The many helpful and efficient features make Platinum super useful and easy to rely on.

Cons

Fixing features on my own is tough, so I usually end up having to call customer support.