Platinum System Reviews

“Easy to use and understand.”

Pros

Ideal for handling a large volume of patients, the software is user-friendly and highly efficient for task and stop management.

Cons

The lack of inventory management is frustrating. Additionally, some printing features are unreliable, producing unnecessary documents. It would be helpful to track the amount of money generated by each referral more accurately.

“Very happy with the software and the customer support! There are some features that could be updated”

Pros

It meets all our in-office needs perfectly, keeping us organized and connected. The customer support and training provided are excellent, and the reference material is invaluable.

Cons

Streamlining certain features or making them available without relying on outside companies would be a huge improvement. Real-time calendar access would be fantastic. After six years of using the software, I haven't noticed many updates, and I think we're due for some enhancements.

“Overall we are very pleased”

Pros

We are fans of the calling module and the ease of completing EHR/SOAP notes with the touchpad. Recently, we started using online forms, and we appreciate how it inputs new patient data seamlessly. The support team is dedicated and responsive.

Cons

Customers should have the option to choose their own vendors for their needs.

“Awesome and excited to use Platinum System for the next 13 years!”

Pros

The software's ease of use is exceptional, and the customer service is top-notch, swiftly addressing any questions or issues.

Cons

The inability of patients to use anything other than a chiropractic health card to sign in creates unnecessary delays at the front desk.

“The customer service is phenomenal. Hands down the best customer service.”

Pros

As a practice with a smaller team, the calling module is indispensable.

Cons

The software's lack of efficiency is a major issue. Simple tasks require too many steps, making it difficult to train team members effectively.

“I have been using Platinum for 4 years and find it user friendly and the support is always there”

Pros

It serves as an excellent database and scheduling platform for both new and existing patients. The online support is superb, with agents always going above and beyond to help.

Cons

Platinum's incompatibility with our billing service forces us to manually input DOS from Platinum into our local billing system. Additionally, some ICD-10 codes don't register properly.

“I have been using Platinum for about 8 years”

Pros

Integration with billing and EHR, touchscreen functionality, and the option to display imaging on the home EHR screen are features I really appreciate.

Cons

It is becoming evident that the system needs a makeover. A fresh look and modernization are long overdue. We need a new sign-in method, perhaps using phone numbers instead of swipe cards. The era of swipe cards has come and gone; it's time for a change.

“Forward Thinking with the constant world of updating technology”

Pros

We chose this software for its ease of use, which extends to billing, scheduling, tracking, documentation, and even using the virtual spine. Reliable customer service was also a crucial factor; technology can encounter issues, but knowing we have dependable support from Platinum is reassuring.

Cons

I hope they expand their offerings to include a software system for integrated medical offices, covering chiropractic, medical, and rehabilitation services.

“The ease of using this software is not as user friendly as I was expecting it to be for a provider.”

Pros

Having essential information readily available on one page at the front desk is a great help.

Cons

Transitioning from one time section to another using F3 feels cumbersome. Also, inputting charges one by one takes up too much time; I'd prefer the ability to select multiple charges for submission at once. And those EHR macros? They're tricky to grasp. I'd love to create my own, but I'm not sure how.

“I can't imagine running a practice more smoothly than with this software!”

Pros

The software's layout is exceptionally user-friendly, and the customer service surpasses that of other companies where ticket submissions are required. With Platinum, you can simply call and receive instant help.

Cons

My main gripe with this software is its lack of web-based access. It would be beneficial to access it from other locations to check schedules.

“Platinum is my practice life and time saver!”

Pros

I love how easy it is to use, along with the excellent technical support.

Cons

The text message reminder feature is severely outdated. It's so obsolete that you have to purchase additional services from third-party companies like SKED just to get it right.

“Platinum systems has excellent customer service and reliable software”

Pros

Everything you need is neatly packaged into a simple user interface, accessible with just one click, a fantastic feature.

Cons

The EHR side of the software is a bit challenging to get used to. While it's above average in terms of user-friendliness, there's room for improvement.

“great experience”

Pros

The software is user-friendly, and Mark's training videos are fantastic. Plus, it is reliable, and if any issues arise, support is quick and efficient.

Cons

My disappointments stem from the lack of available options. We were promised online scheduling through the Platinum, but it hasn't been introduced yet.

“Great experience with Platinum Systems! They have great tech support and customer service!”

Pros

Dependability is key! While it may not be the flashiest EHR software, it is reliable and does not slow us down. Patients appreciate the efficiency brought by the calling module, enhancing our practice's organization.

Cons

A better system for repetitive procedures would be appreciated.

“It has been very difficult to work with Platinum. When I need something, the best person is Marc to”

Pros

Using SOAP notes is a breeze, and I appreciate the paperless approach. The color coding feature is particularly helpful.

Cons

When it comes to the ECS report, I find it frustrating that I can not get a report for ANY month. Plus, having to use computers in each room because there's no option for iPads or tablets adds to the inconvenience.

“I enjoy using Platinum systems. It is very user friendly.”

Pros

Its user-friendliness stands out; there is nothing overly complicated. The "Help Menu" is handy, and if needed, tech support is always friendly and efficient in providing assistance.

Cons

Not being able to schedule appointment reminders for specific times is frustrating. Having to manually send reminders, even on holidays, is aggravating.

“Platinum was the elite when it came out. They stopped innovating and have not kept up.”

Pros

We appreciate the software's basic functions, along with the calling module and the simplicity of the electronic travel card. Partnering with Zingit for text capabilities is a welcome addition.

Cons

It seems like they have not kept up with technology. Updates are rolled out without proper testing, and users are often blamed for any resulting problems.

“Platinum is super fast and easy to use.”

Pros

One of the standout features is the ability to speak with a live person at Platinum immediately upon calling for assistance. Compared to other software where you might endure long hold times or delayed callbacks, Platinum's customer service is exceptional.

Cons

Though the user interface looks dated, it functions adequately. However, I didn't utilize Platinum for meaningful use.

“I've used P.S. for the past 7-years. Customer service rocks, there are a few upgrades I'd like.”

Pros

Ease of use, particularly concerning billing and charting compatibility, is a highlight. The edit capability simplifies note updates and modifications.

Cons

Upgrading to allow tablet use would greatly improve accessibility. Many competitors offer much smoother tablet integration.

“We love platinum! It allows us to serve a high volume of people efficiently!”

Pros

What we love most about Platinum is its ease of use, especially for serving a large number of people. The calling module, keyboard shortcuts, and versatile reporting features are all highlights. Plus, the billing service is excellent.

Cons

Despite its effectiveness, the system's appearance leaves much to be desired. We're also frustrated by the inability to print warning lists for previous days.