Platinum System Reviews

“Very good”

Pros

Running my office with fewer staff is made easy with this software. It's incredibly user-friendly, and whenever I have inquiries, the support team responds promptly with easy-to-follow instructions.

Cons

Occasionally, we face synchronization issues between workstations, necessitating a full system restart.

“Platinum is a powerful tool that we rely on, day in and day out.”

Pros

In our office, Platinum technology stands out among other EHR systems. Its calling module and partnerships with SKED and Fortis enable seamless scheduling, daily operations, and payment processing. Coupled with excellent support, it's perfect for practices of any size.

Cons

While powerful, Platinum lacks intuitive design for new users, making initial training slow.

“Functional and comprehensive”

Pros

Platinum offers everything I need in an EHR system, all accessible from one screen, which is incredibly convenient.

Cons

The platform's visual design feels outdated, and inputting numbers could be easier.

“For simple every day use the system is awesome.”

Pros

I am impressed with the new Facebook page. I suggest adding instructional videos weekly to showcase various features. Video tutorials on building reports and using different sections of the insurance portal would be especially helpful.

Cons

Changing appointment dates for the entire schedule should be simpler, and we encounter issues with the calling system at times.

“Platinum System is an excellent choice for the large volume, subluxation based chiropractor.”

Pros

The software's unique features greatly enhance clinical care in our busy office. We appreciate the ability to track and follow up on patient visits easily.

Cons

I really wish I could set up text message reminders. For instance, when our patient care ends on Thursday, it would be perfect to send out reminders on Sunday nights.

“I've used this for over 5 years. So many parts of this system make life easy.”

Pros

Getting things done with just one click most of the time is fantastic. It's easy to teach to new employees, and the daily indexing and backup feature is a lifesaver.

Cons

Ever since the switch to only using two credit card companies, our experience has been dreadful. The machine frequently stops communicating with Platinum, leading to numerous frustrating calls for assistance. We never encountered these issues with our previous merchant service, and the blame-shifting responses from Platinum only add to our annoyance.

“We really enjoy all the features it comes with!”

Pros

The ability to run statistics is invaluable, providing insights into the effectiveness of various events and office procedures. Additionally, the text message system significantly boosts our show-up rate.

Cons

The keystrokes required to achieve tasks often don't make sense and are challenging to teach to new staff members.

“Overall it's been positive. A fair amount of problems have been frustrating.”

Pros

It is versatile and functional, particularly suitable for high-volume offices. The fact that it is not cloud-based is also a plus for me.

Cons

The approved vendors system has been a disaster. It's presented as a security measure, but it feels more like extorting money from those vendors. Limiting customers to only two options for credit card processing or CRM software is unacceptable. Plus, the software's advertised text messaging support isn't as comprehensive as claimed, requiring additional payments to approved vendors.

“Great product. Quality customer service. Definitely satisfied with Platinum Systems.”

Pros

The ability to handle a high volume of patients without software limitations is a big plus for us.

Cons

Improvements in statistical tracking would be highly beneficial. Keeping track of stats with this software is challenging, often requiring separate Excel spreadsheets, which is a major inconvenience.

“Love Platinum when its working correctly”

Pros

Navigating through different screens, looking up patients, and viewing their ledgers and images with one-touch keys is effortless.

Cons

Dealing with settings getting messed up and having to spend forever on reconfiguration, like with PIP forms, can be incredibly frustrating.

“It has been good for the most part”

Pros

I appreciate the customizable user interface and the seamless integration with plugins like SKED and Fortis.

Cons

The outdated appearance of the system is a downside. I also wish it were compatible with tablets and had fewer interruptions.

“Platinum is the most superior patient management software system on the market.”

Pros

The record-keeping capabilities are excellent.

Cons

While Platinum offers more features than I know how to use, it's a matter of mastering them over time. However, I wish I could access the schedule and patient contact info remotely.

“Ended up having to pay for it two times because we moved from Michigan to Texas.”

Pros

I find it much easier to use since I am already familiar with it. Its capability to process large amounts of data is impressive.

Cons

The long-term costs are exorbitant.

“Allows one to see high volume with proper documentation.”

Pros

The transition to electronic processes with minimal paperwork is excellent. Customer service is effective and knowledgeable, providing excellent support.

Cons

Setting up text message and email reminders seems overly complicated.

“Very difficult program to get to know. Training videos are ok but not as in depth as needed.”

Pros

While it is been around for a while, adapting it to our chiropractic and nutritional practice is a learning process. However, its comprehensiveness is impressive, and we're looking forward to mastering it.

Cons

I feel like we are left in the dark when it comes to training. There is no checklist of what we should learn, so we stumble through and call for help when we hit a roadblock. Unfortunately, when we call, the support team can be quite rude because we don't have all the answers.

“Platinum is easy and does exactly what I need it to do as a cash office.”

Pros

Scheduling and managing clients is a breeze, with a fast workflow that efficiently processes clients.

Cons

While the system may look outdated, it is still functional. Improving the ease of scanning items into the system could enhance user experience.

“Really help organize my day to day task”

Pros

The outstanding customer service streamlines many tasks for me. It's great for keeping track of stats and payments, and the thermography option helps me monitor patient patterns effectively.

Cons

The increasing monthly maintenance fee, coupled with the inability to use Platinum on a laptop while traveling, is frustrating. Glitches causing new patients to randomly add or remove appointments, along with the inability to delete patient files, add to the list of grievances.

“Overall a great product with friendly customer service.”

Pros

Our favorite aspect of this software is its robust reporting and overall functionality. It is speedy, efficient, and simple to navigate.

Cons

The absence of copy and paste features is frustrating. Having to manually input schedules, stop managers, and addresses into every account is time-consuming and tedious.

“Keeps our office flowing.”

Pros

The support team is both knowledgeable and personable, providing prompt and friendly service consistently.

Cons

The software is not entirely user-friendly for English speakers. Incomplete manual pages and missing chapters make independent learning difficult.

“Overall, great experience, smooth system, and easy to learn for new team members.”

Pros

Platinum has made our office incredibly efficient in managing patient files, and it's very user-friendly. The "How To" PDF files provided by Platinum are also incredibly helpful.

Cons

The inability to pre-set stop managers is a significant drawback. Being able to create our own stop manager templates would be a major time-saver. Additionally, making the appointment ledger more user-friendly for rescheduling or rearranging appointments would be greatly appreciated.