Power Diary Reviews

“good program but bad help

Pros

For my clinic, this program handles nearly every task I require from clinic software. There's still little missing, apart from tracking and managing batch numbers for herbal products.

Cons

When it functions, I'm really pleased. However, when it fails I'm left dealing with a terribly designed chatbot that essentially turns me into the tech support person. It happily guides me through gathering screenshots, app versions and error messages, then prompts me to email all that information after I've done the legwork, not before, as if running a clinic doesn't already eat up my time. Afterwards I wait an hour or two before any human help appears, only for that person to walk me through the identical troubleshooting steps the bot made me do. Despite repeating everything, nothing improves and I carry on because my business depends on keeping things moving, until suddenly the problem resolves on its own. Support will then insist they didn't change anything, implying the issue was imagined. Yet my browser's error logs, which I had no idea existed until I became Zanda's troubleshooting proxy with zero compensation, show a fault that a quick Google search makes clear is on the developer's side, not my machine. It feels frustrating to be charged with diagnosing faults for free while company avoids responsibility and leaves me to manage the fallout and it wastes clinic time and patient trust.

“made for my type of work

Pros

As an allied health professional, I really like that it's built specifically for our field. It packs a broad set of tools , integrated telehealth, SMS reminders, customizable forms and note templates, plus online bookings and a client portal which covers most of what I need day-to-day.

Cons

One thing I wish is that phone support were offered rather than being limited to email or chat , yes, you can schedule a phone session but available slots are often booked weeks ahead, so that's not practical for urgent problems. I'd also really like the client portal to include more functionality, for example the ability to share documents directly with clients.

“very easy and great value

Pros

It has been surprisingly easy to use, cost-effective and interactive, exceeding every expectation I had about it.

Cons

Honestly, what isn't there to like? The best part for me has been the AI-generated note-taking feature, I never imagined that would exist, so I was completely surprised when it showed up.

“confusing and hard to use

Pros

What I appreciate is that it's a consolidated system where I can manage almost everything related to bookings and communications from one place.

Cons

it isn't interactive. There isn't a simple method for completing tasks in the app , many actions can be done in multiple, overlapping ways which ends up being pretty confusing.

“very easy to learn

Pros

I really like is how simple it is to accomplish anything on this platform.

Cons

Because the onboarding experience was incredibly smooth and informative, I managed to pick up how to use the system quite quickly.

“works on my phone

Pros

I can run the app on my phone and quickly get to all of my different profiles whenever I need them.

Cons

some parts of using the app are confusing and I find it isn't as smooth as other similar apps I've relied on in the past.

“perfect for my business

Pros

For my business this program has been a perfect fit , it's very user-friendly and plays nicely with the other tools I use. I've discovered a ton of useful features that simplify daily tasks. The templates are simple to customize and I can merge client-specific fields directly into my emails which saves loads of time. While I was onboarding, whenever I had questions the in-app chat or the knowledge base always gave me clear answers. One feature I really appreciate is the client portal because it makes booking appointments simple for customers. Also, when I send forms they automatically attach to my clients' Zanda file as soon as they're completed, so I don't have to waste time filing anything manually.

Cons

I wasn't aware that it charges fees for sending text messages before I signed up and I wish that information had been made clearer up front so I could have factored those costs into my decision.

“hard to learn but easy now

Pros

I like how easy it is to use, the calendar filters and the invoicing tools.

Cons

I found it tricky to get the hang of, but after I spent some time exploring it everything ran really smoothly.

“helps me plan client meetings

Pros

Using this tool has made it possible for me to manage and schedule my meetings with clients much more effectively.

Cons

I don't have many complaints but after using both desktop and mobile apps I feel the mobile app is missing a lot of the great features that could and should be improved.

“mostly easy with small issues

Pros

The interface feels interactive and very easy to use. By scrolling down I can pull up my progress notes from earlier consultations and get a quick overview. Drafts autosave automatically, which gives me peace of mind. My phone calendar syncs with the system so I can view multiple calendars at once. Building customised templates with autofill fields is simple. It also connects with SMS, email and Telehealth.

Cons

The calendar sync can be slow, so changes to bookings don't always show up straight away. I've lost work because letter and report templates don't autosave reliably. Attaching documents to emails can be fiddly and sometimes doesn't behave as expected. Also, practitioner permissions are limited and I can't edit my roster when I need to.

“Great for scheduling and payments

Pros

the scheduling features are solid and I appreciate being able to pull up patient notes and billing straight from the calendar. Once I entered a client's credit card details, using Stripe made processing payments very simple.

Cons

I wish it automatically sent email messages and intake forms to new clients.

“simple to use but awkward screen

Pros

I love how simple it is for my clients to book their appointments and how the practitioner classification settings are organized.

Cons

However, I find the interface a bit awkward when switching between PC and mobile devices.

“cuts my work in half

Pros

Using P.D. has cut down my workload significantly, and at a glance I can tell whether clients plan to attend, I can also easily pull up their past attendance when asked. I'm able to block out downtime for myself and teammates. It prevents double bookings. Overall, P.D. alignes my office work and really saves my staff time.

Cons

I don't have enough time right now to take full advantage of all the features P.D. offers.

“packed with helpful tools

Pros

One of the things I really appreciate is how many features PowerDiary packs in and that I can handle EVERYONE from a single place. The platform lets me book and manage appointments, send automated messages, build assessments and templates, jot down my notes, keep track of who has paid and who still owes me, run video appointments and a whole lot more. What stands out is that PowerDiary actively listens to feedback, unlike many other providers, they don't just promise improvements , they roll them out and then notify users about what's changed. If I'm ever unsure about something, I can jump into a live chat for immediate help or book a one-on-one session with someone to walk me through it.

Cons

Every so often I get tripped up trying to work through third-party bulk payments and how to use that part of the system, but a quick refresher usually brings me back up to speed and gets me where I need to be.

“quick and easy booking

Pros

I can make bookings instantly online because it's so accessible.

Cons

they need to add more features to help reduce lag in the software.

“fast notes & great support

Pros

I've found clinical notes are fast to create and I can build templates to cut down on administrative time. There are plenty of extra tools available like invoicing and custom email options,and the customer service and support team have been absolutely excellent!

Cons

While I think the software is solid overall, I haven't been able to adopt it for writing reports because it doesn't meet my specific needs yet.

“keeps my business organized

Pros

Being able to manage everything from a single platform has really helped me stay organized and keep on top of tasks that would otherwise feel overwhelming when running a business.

Cons

I'd like the option to create invoices one by one that align with my accounting setup and it would be great if I could accept payments through Square. Also, when I switch between windows, I want the client view to shrink (similar to a zoomed-out thumbnail).

“a modern and refreshing change

Pros

the choices we had for clinical software and appointment scheduling were shockingly bad , lots of outdated, clunky programs floating around. When we found Power Diary it felt refreshingly contemporary: sleek, fast and really interactive and honestly our practice would struggle without it now. Whenever we're unsure about something someone is available to chat almost instantly, usually in under two minutes which is so uncommon. You usually just get an automated reply elsewhere. The Power Diary product and the whole onboarding team who helped us get set up were fantastic.

Cons

I find that the SMS charges can really build up once we send reminders to all our patients.

“fast and helpful support

Pros

I have really loved the support and how quickly it responds with helpful feedback every time.

Cons

There are occasions when it doesn't work and I'm left waiting because of annoying technical complications that interrupt my workflow.

“Simple and professional

Pros

I am impressed by the clean user interface , it's simple to use, packed with genuinely helpful features, feels like professional-grade software to rely on and the online booking process is smooth and well designed.

Cons

umm i feel like there are a couple of things I wish it supported, it doesn't connect with Square for handling payments and only offers Stripe, which limits my options and it also fails to sync with Apple iCal, which would be very handy.

“smooth organizing but no holidays

Pros

Using this feels really simple and it makes organising my appointments easy. I also appreciate that it automatically sends reminders by SMS and email.

Cons

the only real drawback is that public holidays aren't automatically added into the diary, I have to enter them myself.

“Everything I need in one place

Pros

It brings booking, payments, calendars, admin tools and video calls together in one place. I have everything I need in a single system, plus extra features to explore if my business grows. I've gotten so much of my time back. Payments are handled and easy to track. Clients can cancel their bookings. Automation and templates save me loads of time. There's flexibility in setting up the system and tailoring it to how I run things. A big benefit over competitors for me is being able to require advance monthly payments and tie them to appointments,no more getting paid after the fact!

Cons

Migrating wasn't as simple as I'd hoped, I ended up spending a lot of time entering things manually. The calendar sync is frustrating because the diary only updates one way instead of offering a true three-way sync. Also, I can't send bulk emails unless I use a template and the messages I send through the system are unique every time.

“Easy booking and payment for patients

Pros

My patients can book their own appointments and pay directly through a link, easily.

Cons

I can't import my requests into the system to type and text.

“Tailored perfectly for my clinic

Pros

Being able to tailor my notes exactly to the way I work has been fantastic and I've discovered a whole host of other customizable options that I plan to add over time to streamline running and managing my chiropractic clinic so it's both simpler and more efficient. Their customer support helped me get up and running fast and addressed my questions promptly which I really appreciate. In my view Power Diary delivers everything you need , a solid practice management solution with excellent support and reasonable pricing too!

Cons

I honestly can't point to any real downsides to it, except that its breadth of features felt a bit overwhelming when I first started using it. That initial learning curve seems normal for any new software though and I didn't stay stuck because a rep stepped in and guided me through setup so I could begin using it without delay.

“very simple across all platforms

Pros

it's remarkably simple to use and it integrates smoothly across different platforms.

Cons

I wish there were more options to tailor the software specifically to the needs of our industry.

“An all-in-one simple solution

Pros

It is incredibly convenient and simple to set up, the payment integration was simple to implement and it handles email and SMS communication well. It also supports telehealth features, scheduling, customizable options, digital forms, a client portal and a cloud-based system that's compatible across multiple devices, truly an all-in-one solution!

Cons

One drawback I've noticed is that the system doesn't automatically time out after a period of inactivity, which concerns me from a security and privacy standpoint.

“Saves me hours every month

Pros

PD's billing and reconciliation tools cut down my monthly workload by hours and they also reduce mistakes when I'm tracking payments. Because of them, my setup looks far more professional now, so I'm really grateful to PD.

Cons

The way scheduling is set up feels somewhat awkward, and it could use a more interactive redesign. What bugs me most is having to manually adjust session end times even after I've picked a service that's supposed to be, for example, 50 minutes long.

“Great service but a bit pricey

Pros

I am impressed with their customer service , they respond quickly and I always appreciate that fast turnaround.

Cons

Prices feel on the high side, and I'd really appreciate a reduction for long-standing customers like us. We've occasionally taken a financial hit when the platform goes offline. That said, the booking feature has unquestionably made scheduling simpler for our clients. If they keep adding features , for example, support for direct debit and more flexible appointment settings , Power Diary would become an even stronger, more adaptable tool for different types of businesses. All in all, I'm satisfied.

“Perfect for all my client records

Pros

It is excellent for storing all my client records in a single, organized and easily reachable place. It really makes my day-to-day work less complicated. Their customer support is superb , whenever I have a question I consistently receive a warm, helpful reply the same day.

Cons

I am aware they're in the process of enhancing the group appointment scheduling features.

“very easy setup and everyday use

Pros

I find it really simple for everyday use, getting set up took almost no time and because I can build email and letter templates for my clients, it's become really easy to keep things organized and efficient.

Cons

Honestly, there's nothing I'd change , I'm satisfied with every feature they provides.

“friendly software but misses a feature

Pros

Using it feels really easy, I can make it as simple as I want and when issues crop up the team responds quickly.

Cons

I often do home visits and so far I haven't found an option for that in the app, it would be fantastic if it could also compute distances between each home visit for me.

“Love how interactive it is

Pros

I absolutely love using it , it's so interactive. I've been able to automate a bunch of administrative paperwork and that has made the intake flow incredibly smooth for me. I've already told several of my colleagues about it and recommended they try it.

Cons

the pricing seems fair so I don't really have any complaints.

“Awesome support but a clunky app

Pros

When I require help, their customer support is outstanding and it reliably performs exactly the way I need it to.

Cons

app feels a little clunky and could definitely use a smoother, more polished experience.

“helpful booking feature

Pros

Being able to allow clients to book and manage their own appointments has been helpful and I also value the automated appointment reminders plus the telehealth access for video sessions

Cons

I have to rely on the administrator to open up appointment slots which adds an extra step and sometimes causes delays.

“user friendly for forms & emails

Pros

I find the interface very user-friendly and I can process forms and send mass emails directly to my entire client base without fuss.

Cons

My only annoyance is that I sometimes forget exactly where the forms are stored in the system, which can be frustrating.

“Easy & interactive tool

Pros

It is very easy to use and interactive. I'm satisfied using this tool.

Cons

For me the form-building feels a bit difficult, I want more built-in safeguards.

“Perfect for appointments and automatic reminders

Pros

I'm able to set appointments and then forget about having to remind people because the system takes care of sending reminders for me.

Cons

I find it somewhat difficult to use this as my personal diary, like entering the different activities, who I'm meeting and so on. I tend to just block out the times I need to be away and then hope I can remember what each blocked slot was for.

“simple features for my work

Pros

What I really like is how simple the features are to use. There aren't a bunch of unnecessary bells and whistles , the tool gives me exactly what I need for my line of work. Figuring out the platform is pretty interactive so I hardly ever have to consult the tutorials. I use it for scheduling, electronic medical records and my Telehealth platform.

Cons

Managing form templates and the other templates I might use in the system is a bit tricky and I often struggle to keep them properly organized.

“very useful and saves time

Pros

It is very simple when checking my availability across the week. Its client profile tools are very useful and save time.

Cons

No negatives. I am impressed, I want everyone to use it.

“Amazing UI

Pros

The user interface really appeals to me. I also appreciate that everything, including email communication can be handled in a single system. Although I'm not the one who manages the program, it seems highly customizable which isn't always an option with other EHRs.

Cons

Sometimes it takes a bit longer to load and get going, though once it's up everything works smoothly. On a related note, I do miss the mobile app we had with our previous EHR because having quick access would be ideal. Still, I can open the platform through my phone's browser and that solution functions well enough for my needs.

“very easy with lots of features

Pros

Its very easy to use and it includes a ton of great, useful features that really help me.

Cons

When I compare it to Cliniko, the presentation there seems a bit nicer but I still favor it overall because of the extra features it provides.

“saves time & easy to use

Pros

Having the payment systems hooked in has been a real time-saver for me. I also find it very user-friendly, with clear instructions available for various features.

Cons

I'd appreciate having basic formatting tools inside the notes area so I can style and structure my entries.

“Good tool & keeps me on track

Pros

I find it simple to use and it helps me reliably keep track of my appointments.

Cons

So far I haven't come across anything that would make me dislike this program.

“really made my life simpler

Pros

It has genuinely simplified my life. Its built-in tools make drafting forms and handling invoices simple and I appreciate the excellent scheduling plus claims-tracking features , overall this program delivers strong value for what I pay. The PD team and their webinars were really helpful too, they guided me through setting up my practice management from the very beginning.

Cons

Honestly I have not experienced any problems with this software , I really can't find anything to complain about!

“i like the color calendar

Pros

I really like the color-coded calendar, plus the email and text reminders and I find the ready-made templates super easy to use for every kind of communication and note-taking.

Cons

My only real con is that there's no dedicated mobile app available, which is honestly the only feature I feel the service is missing right now.

“Suitable for our whole team

Pros

Managing appointments is simple and I really appreciate the reminders and flexibility it gives us, it's a fantastic system our whole team can use that will strengthen our record keeping.

Cons

I'd really like the app to synchronize both ways with each of our Google calendars so everything stays updated automatically.

“simple to manage with small issues

Pros

I am really a fan of the interface and how simple it is to manage everything.

Cons

I have run into errors caused by certain browsers , I can't remember which one exactly that disrupted my sessions all day until I found fixes via Google. It would also be really helpful to have the option to share sound when I'm sharing my screen, and to include a chat during sharing so I can send links or important files for the client to keep.

“works until an update breaks it

Pros

It's simple for many tasks. I appreciate that the client most recently used in one admin area stays at the top of the drop-down when I move to the next (different) function without issue.

Cons

I've seen updates that supposedly improve things but actually introduce bugs and because those errors can be seen by patients or clients (for example in communication templates) it can harm our Practice's reputation. It feels like there's no proper regression testing, or if there is, it's very sloppy. Customer support has worn us down by saying problems were fixed when clearly they weren't, so now we usually don't bother reporting most issues. The reporting features are limited and it doesn't handle 'Couples' as a single client well, although other vendors struggle with this too.

“best tool with great automation

Pros

how simple it is to use and by the range of automated features it offers. I also appreciate being able to trust that everything is securely consolidated in a single location and that tasks like sending invoices and following up on payments are handled so smoothly.

Cons

The telehealth component is not something I warm to but that's fine because I already use another system separately.

“Great practitioner software

Pros

Power Diary has faultless usability and provides various options from a therapistadmin perspective. It makes the admin side of my business hasslefree and the quick friendly and professional customer service allows me to focus on providing handson therapy. There are numerous options available for notes forms files templates uploads emails etc. The invoices are straightforward and easy to understand. Without Power Diary transitioning to a paperfree clinic would have been more challenging. Thanks

Cons

I am not satisfied with the current design and features of the client portal. It would be better if I had more control over the branding of the portal including the booking system to ensure it aligns with my brand. It would also be beneficial if there was an option for clients to add bookings to their calendars automatically.