Power Diary (now Zanda)

“good program but bad help

Pros

For my clinic, this program handles nearly every task I require from clinic software. There's still little missing, apart from tracking and managing batch numbers for herbal products.

Cons

When it functions, I'm really pleased. However, when it fails I'm left dealing with a terribly designed chatbot that essentially turns me into the tech support person. It happily guides me through gathering screenshots, app versions and error messages, then prompts me to email all that information after I've done the legwork, not before, as if running a clinic doesn't already eat up my time. Afterwards I wait an hour or two before any human help appears, only for that person to walk me through the identical troubleshooting steps the bot made me do. Despite repeating everything, nothing improves and I carry on because my business depends on keeping things moving, until suddenly the problem resolves on its own. Support will then insist they didn't change anything, implying the issue was imagined. Yet my browser's error logs, which I had no idea existed until I became Zanda's troubleshooting proxy with zero compensation, show a fault that a quick Google search makes clear is on the developer's side, not my machine. It feels frustrating to be charged with diagnosing faults for free while company avoids responsibility and leaves me to manage the fallout and it wastes clinic time and patient trust.

“made for my type of work

Pros

As an allied health professional, I really like that it's built specifically for our field. It packs a broad set of tools , integrated telehealth, SMS reminders, customizable forms and note templates, plus online bookings and a client portal which covers most of what I need day-to-day.

Cons

One thing I wish is that phone support were offered rather than being limited to email or chat , yes, you can schedule a phone session but available slots are often booked weeks ahead, so that's not practical for urgent problems. I'd also really like the client portal to include more functionality, for example the ability to share documents directly with clients.

“works on my phone

Pros

I can run the app on my phone and quickly get to all of my different profiles whenever I need them.

Cons

some parts of using the app are confusing and I find it isn't as smooth as other similar apps I've relied on in the past.