PrognoCIS EMR Reviews

“Great help desk and scanning tool

Pros

The help desk is fantastic. The software is simlpe and does what I require. The scanning tool is a lifesaver making up for not having a direct link to labs and imaging centers.

Cons

Didn't make full use of all its tools so any missing features like patient text alerts or sending faxes directly from a chart were likely due to my own setup not the software.

“terrible billing service

Pros

It works for basic practice operations.

Cons

The service. The billing side is awful! Many of my claims were rejected for simple modifier errors. They should be the specialists in this but that isn't true.

“Simple since 2005!

Pros

I began using this EMR back in 2005. It was set up for a Pain Management clinic and has always been simple to operate.

Cons

If the note layouts aren't set up correctly, they can create problems when generating the final report. It requires some work to adjust the templates and fix these issues.

“Amazing support team

Pros

The support team is amazing! Whenever I had a problem or a request I was always blown away by how fast a representative would reach out and how they were consistently able to assist me or find a solution.

Cons

Honestly there's nothing I didn't like. Most of the gaps were due to services they offered that I chose not to use. I'd strongly suggest taking all the available options to get the most from the platform.

“smooth handling of requests

Pros

Their smooth handling of countless different requests and their genuine effort at every step to tackle problems. Their readiness to talk things through and really try to grasp each specific situation.

Cons

The wait time for repairs and new features. Extra fees for updating digital paperwork, system connections and data table reports.

“Personalizable notes and forms

Pros

The option to personalize both clinical note layouts and message formats along with the low initial investment and affordable ongoing fees.

Cons

Occasionally the technical help couldn't meet our needs and the rising prices were disappointing.

“Simpler than other systems

Pros

It's much simpler to operate compared to other, more clunky systems. I've used it since 2012 without any problems. The technical team is exceptional.

Cons

I can't think of any downsides. Switching between the patient chart and the billing section was so fast letting you easily track payments while working in the EMR.

“Well-organized daily process

Pros

The daily process is well-organized for users. The EMR is simple for administrators to adjust. The developers can build connections with outside sources to automate data sharing.

Cons

There aren't enough developers to build custom requests in a reasonable timeframe.

“Fair value for the cost

Pros

I've been using this "free" EMR as a bonus with PrognoCIS RCM since 2013, and it has done a pretty great job. It covers the basics well, comes with a patient portal and is bundled right along with PrognoCIS billing, which makes things convenient. And whenever there is a tech issue, I have noticed they really focus on getting everything back up quickly, so the downtime has always been under a day. Customer service is outsourced but super enthusiastic and helpful, which makes a big difference when I need support.

Cons

It feels to me that the programming was developed over time, which has led to some annoying redundancies, inconsistencies and occasional glitches. As medicine has gotten more complex, features that used to be included are now considered add-ons, which ends up increasing the cost.

“Questionable product!!!

Pros

Honestly, there's nothing I really liked about it. We basically had to create all our own templates for everything like billing and documentation.

Cons

Client service is poor. Honestly, the worst. They bill for services they didn't provide and resist any attempt to help resolve the issues we are facing.

“Had to build everything ourselves :(

Pros

Nothing. We practically had to construct all our own layouts from billing to clinical notes.

Cons

Terrible customer service. The absolute worst !! They will charge for work not done and fight you every step of the way when you try to fix the problems.

“My first and fav EHR!!!

Pros

PrognoCIS EHR has been the first EHR I have dealt with in many years. It has been very easy to follow, and I feel like I can provide quality documentation with more confidence and accuracy.

Cons

I do not have any cons to mention.

“PrognoCIS is a dependable EHR solution

Pros

Our practice has been using PrognoCIS since 2008. The support team is very responsive, and we usually have a solution to any issues or requests quickly. They are forward-thinking and have the tools in place for any upcoming changes to CMS, Meaningful Use, Telemedicine, etc. I have worked closely with their team since day one to adapt the system to fit the needs of our pain clinic. They have created customized reports and templates for us, a referral tracking system, and many other helpful tools. I cant imagine using any other EHR!

Cons

There are no cons that I can think of.

“A complete and easy-to-use EMR

Pros

I am a pediatrician and have been using PrognoCIS for over 8 years now. This EMR is super easy to use and learn, really quick and you can customize just about everything to fit your needs. The electronic prescriptions and billing are always spot-on, and I have never had any issues with the security of my patients medical info. Plus it connects smoothly to the CAIR program and other systems which is a big plus. Customer service has always been great as they are always quick to respond, very helpful and professional.

Cons

Honestly, I can't think of anything that I dislike.

“So far so good

Pros

I have been using PrognoCIS with my podiatry practice since 2010/2011, and of all the EHR systems, it is by far the best. The system is very user-friendly for all staff, including my physicians. We utilize the billing system with the company as well. Overall, it has helped the practice run very smoothly. They are always available if we have any issues, which is rare, and are always willing to help with anything that I might need. I would highly recommend PrognoCIS to anyone looking for an EHR system.

Cons

Nothing negative to say.

“A happy user!!!!

Pros

My office has been using PrognoCIS for over ten years and we are pretty happy with it. The scheduling tool is easy to work with, and it's flexible enough to handle things beyond just patient appointments which is really handy. Also I love that the prescription page shows all the meds prescribed on one screen instead of having to create separate entries for each one, like some other EMRs require. It is also easy to find progress notes or any other entries in a patient's chart. Tech support has always been responsive when we need them, which I really appreciate. I did definitely recommend this system.

Cons

No downsides at all. Everything is going well for us.

“I just love PrognoCIS.

Pros

Customization is so simple that it does not take much of my time. Also, customer support is simply the best.

Cons

No bad experiences. I love the PrognoCIS EMR software.

“Constant problems, extremely poor implementations

Pros

Honestly nothing. It's been a constant problem from the very beginning.

Cons

The rollout was extremely poor. Promised features like a specific compliance module never arrived. Using them for billing was a major error. When we took billing back we discovered thousands had been billed incorrectly or never followed up on.

“A pleasant experience so far

Pros

I really like the single sign-on feature as it makes things so much simpler. The user interface is easy to navigate and it's all pretty user-friendly. The billing system is also fairly easy to use, which saves me time. Plus, all the MACRA/QPP updates and updates for CPT, ICD and HCPCS codes are included, which makes it even better.

Cons

Nothing negative to mention, but I did say customer service could be better.

“Easy to customize to fit your needs

Pros

PrognoCIS is highly customizable. The default setup might seem a bit basic at first but don't let that stop you from trying it out as they'll tailor it to fit exactly what you need. The implementation process was smooth, and my account manager was great. He was really patient with all the tweaks and adjustments I requested. Honestly, it's worth getting their RCM service because you get the EMR and PM for free, which is a nice bonus.

Cons

The feedback process takes a bit longer than usual, and that is something they definitely need to work on. Also, their tech support sometimes is not as quick as I'd like in solving issues.

“Using it for over a decade and not planning to switch anytime soon

Pros

We have been with PrognoCis for more than 10 years now and during this time our colleagues have jumped from one EMR to another but we stuck with PrognoCSI for a reason. The ease of use we have with the system as well as they tremendously improved their customer service day in and day out. Safe to say, I highly recommend PrognoCIS to everyone.

Cons

Not anymore but it was their customer service back in the day. Hold time was frustrating but its no longer the case as when an issue arises, they get to the bottom of it asap.

“Easy to use but has a few issues

Pros

Using this software makes handling every part of billing very much smooth and easy for us.

Cons

Occasionally, I have run into eligibility issues that last just a few minutes but thankfully, not hours.

“Great software and support

Pros

One of our providers has been using PrognoCIS since 2013 and he is been really happy with it. Pulling a report for each CPT code is super easy, and if you need to post a refund payment, it only takes a few seconds. So in my opinion, this is the best web-based provider service for pain clinics. They are always open to new ideas.

Cons

With PrognoCIS, you can post your ERA payment with a click but claim creation and submission require several clicks.

“Simple billing process

Pros

Using this program is very simple. Handling every part of billing is very smooth.

Cons

Sometimes you experience a short delay checking a patient's insurance coverage.. just for a few minutes, not hours.

“Top for pain clinics

Pros

In my opinion, it's the top web-based service for pain clinics. They are always receptive to new ideas.

Cons

With this system you can post an electronic payment with one click but creating and sending a claim requires too many steps.

“Packed with excellent features

Pros

I have been using this software for the last two years, starting in 2020, and I’m very happy with it. In order to get the CPT codes or the reports, it is a very easy process. The feature that I liked the most about this EMR is that when you post a refund payment, it only takes a few seconds to go through and you receive the notification instantly.

Cons

They could definitely add more features and work on fixing the latency glitch that happens when posting our electronic record archive payment. Plus the button you have to click to complete the process takes several tries before the claim creation and submission actually goes through which is annoying. I have also heard other managers dealing with the same issue.

“Happy with our decision of choosing PrognoCIS

Pros

For me, picking up PrognoCIS EMR Software was a good decision. I like how easy it is to set up and import data. The patient charts and information are very well organized. You do not need help to get everything in order.

Cons

It sometimes opens an extra tab which seems weird to me.

“Stellar features and easy to use

Pros

The features of PrognoCIS EHR have allowed me to optimize my medical practice to the next level. The software is simple to use and includes features tailored to various specialties. Overall, I recommend the software because of its ease of use, cost-effective features, and remote accessibility and much more.

Cons

The system is working as it should, like without any bugs and glitches.So there is nothing that we count as a negative.

“Simply an amazing software

Pros

The three best things about this software are the CPT coding, customizable features and the super user-friendly interface. Plus there is even more to like! We rely a lot on the electronic prescription feature, and I really love the patient portal too. Overall, PrognoCIS EMR software is amazing.

Cons

The only thing I wish for from PrognoCIS is an updated app with an e-RX feature on the iOS application EMR. I hope they can come through.

“Reliable software

Pros

PrognoCIS is really easy to use and the whole support and billing team are super accessible and quick to respond to any issues. The system is easy to customize and it is cost-effective, especially for a small medical practice. At first, I was worried because the training was not done on-site, but the person who trained me was great. They were really responsive to my needs which made the whole process much easier than I thought it would be.

Cons

I wish it allowed me to make some minor changes and adjustments to the format in some way.

“Significant improvements are made, which makes it awesome

Pros

The report writing feature is robust and efficient. We can easily customize templates, tabulate lab results and refer patients to specialists. The customer service is always available on the go and is very helpful. They improved the internal communication and user messaging as well.

Cons

Everything is working the best for us so we have no complaints to register.

“Worth the investment

Pros

The software is surprisingly amazing. We got trained on it with no issues at all. Tracking patient charts and progress is very easy and effective.

Cons

I feel like the technical support system could be slightly more responsive and better. Other than that everything is ok.

“poor back end support

Pros

The starting price is fairly low. The daily workflow is easy.

Cons

Weak development support. It's very costly to add new functions on the backend and you need a staff member constantly reminding and pushing them to make the agreed changes.

“Amazing tool!

Pros

PrognoCIS is highly customizable and straightforward to use. In addition, the staff has been pleasant to work with and highly responsive. Overall, the software is very inexpensive compared to other options, and the integrated telemedicine platform is a huge plus.

Cons

NA

“Wonderful Product!

Pros

PrognoCIS has been simple for new hires to learn, and all staff in our facility, including providers, find it simple to use. Many daily features are now easily accessible. In addition, the vendor ensures to provide everything a medical practice requires to optimize its performance. Overall, we are content with our purchase.

Cons

NA

“The best EMR

Pros

It has so many features that make it appealing. The vendor handles clients in a professional manner. The demo was impressive and training was very comprehensive.

Cons

None. It has all the features we wanted.

“Satisfactory

Pros

I have been a satisfied user of PrognoCIS EHR for more than a year. The software was easy to set up and implement. In addition, the demo helped me overcome the slight learning curve. The support team is also present to resolve any potential query.

Cons

The system does have a slight learning curve.

“Works like a charm!

Pros

My overall impression of PrognoCIS EHR is positive. I used a different EHR before PrognoCIS, and most of my hospitals staff agree that it is superior. The features have significantly aided us in optimizing our tasks. However, I would like to see customer service more responsive.

Cons

Its great software. However, I would like to see customer service more responsive.

“A lot better than our last one

Pros

It is cloud-based so can be accessed from anywhere in the world. The information fields can be customized and you can also add VAT to the bills automatically.

Cons

It takes time to filter out codes.

“Review from happy clients

Pros

It is a great software and very efficient for our practice. This is the type of support we needed.

Cons

Sometimes issues may arise but the technical support takes care of them.

“Fits in our practice

Pros

A one-stop shop for all medical EHR services. All the features are user-friendly and make us more efficient.

Cons

It is a bit expensive.

“Excellent medical billing software

Pros

It is easy to navigate through the software and they summarize reports in tabular form which makes it convenient for me to identify problems. Medical billing is now a breeze.

Cons

The language option should have a drop-down menu instead of a long list you have to scroll.

“Administrator

Pros

The software is easy to use and the support staff has been fantastic from day one. The training with support team member and her team was excellent. Being a small business is tough but the support I have received from PrognoCIS has been AMAZING!

Cons

Right now, I don't have anything I dislike. Every day, I learn more about using the software and if I have a question, they offer live customer service. I had a billing question and received a call from PrognoCIS leadership, who was very professional and provided a satisfactory answer.

“Simple with wonderful support

Pros

This program is simple to use and the support staff has been wonderful since we started. The training we received was excellent. Running a small business is hard enough, the incredible assistance we've gotten has made a huge difference.

Cons

I don't have a least-liked part right now. Each day I learn more and if I have a question, they provide live person support. I had a billing question and received a call from a company leader who was very professional and resolved my concern completely.

“Not for mental health

Pros

They have a lot of EMR features that will suit a bigger hospital. You can tailor them according to your preferences.

Cons

Patients do not receive their notifications on time. The medical history assessment template is very overwhelming.

“EMR

Pros

It is an excellent software. It is easy to navigate and also really easy to move from EMR to billing feature. The customer support is also great.

Cons

I have to do a lot of clicks for registration or language selection. In my opinion, it should have a drop-down menu to select what you want. I have to type or scroll to search which can be annoying at times.

“A smooth experience with PrognoCIS

Pros

It provides great customer service and very less time is taken to fix any problem.

Cons

The software is internet-based which means there is a problem using it when internet is not available.

“Outstanding fast support

Pros

Support team is outstanding and the time it takes to resolve a problem is very fast!

Cons

It's entirely online so if your internet connection fails you can't access the software.

“Clever and comprehensive

Pros

If you want improved efficiency, PrognoCIS is your software to go to. Integration is pretty simple with other devices.

Cons

The user interface can use a little update because I think it is a little tricky.

“PrognoCIS review

Pros

PrognoCIS software is very affordable. It is pretty easy to use and navigate.

Cons

The customer support process is tough to navigate. For urgent issues, you have to submit a ticket and there is no clear timeline for resolution. It can take days before you're contacted. Customizing templates is very complicated and adding procedures and orders to office visits is time-consuming. Adding additional patients to an existing guarantor is a repetitive and lengthy process. The billing module doesn't follow some basic accounting principles and becomes very complex when insurance companies require takebacks or when posting remittances.