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PrognoCIS Reviews
softwareOverall Rating
4
110 Review(s)
Rating Distribution
5
(47)
4
(39)
3
(11)
2
(7)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
110 Review(s)
Rating Distribution
5
(47)
4
(39)
3
(11)
2
(7)
1
(6)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
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PrognoCIS EMR ok value for the money
PrognoCIS EMR ok value for the money
Pros
This "free" EMR is a bonus for using PrognoCIS RCM. We've been using it since 2013 and it has worked fairly well. It gets the job done, includes a patient portal and comes with PrognoCIS billing. When technical issues arise, getting everyone back online is clearly a priority and so far, the interruptions have been under a day. The customer service, though outsourced has been excellent and enthusiastic.
Cons
It feels like the programming was developed gradually which leads to some annoying redundancies, inconsistencies and occasional glitches. As medicine has become more complex, things that were once included are now considered add-ons, which would increase the cost.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Anne
Medical Practice, 1-10 employees
More than a year
June 2024
Dubious practice
Dubious practice
Pros
Nothing. We practically had to build our own templates from billing to documentation.
Cons
Client service is poor. Honestly, the worst. They bill for services they didn't provide and resist any attempt to help resolve the issues.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Peace
Medical Practice, 1-10 employees
More than a year
March 2024
A Streamlined EHR Experience
A Streamlined EHR Experience
Pros
PrognoCIS EHR has been the first EHR I have dealt with in many years. It has been very easy to follow, and I feel like I can provide quality documentation with more confidence and accuracy.
Cons
Not any!
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Gina Ferguson
Wade Clinic (Jennifer Wade, NP) , 1-10 employees
January 2023
A Trusted Partner for Our Pain Clinics EHR Needs
A Trusted Partner for Our Pain Clinics EHR Needs
Pros
Our practice has been using PrognoCIS since 2008. The support team is very responsive, and we usually have a solution to any issues or requests quickly. They are forward-thinking and have the tools in place for any upcoming changes to CMS, Meaningful Use, Telemedicine, etc. I have worked closely with their team since day one to adapt the system to fit the needs of our pain clinic. They have created customized reports and templates for us, a referral tracking system, and many other helpful tools. I cant imagine using any other EHR!
Cons
None
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lisa Kent
WRMC Pain Management Clinic , 11-50 employees
January 2023
A Comprehensive and User-Friendly EMR for My Pediatric Practice
A Comprehensive and User-Friendly EMR for My Pediatric Practice
Pros
I am a pediatrician and have used PrognoCIS for more than 8 years. This EMR is very easy to use and learn, very fast, has options to customize everything, electronic Rx and billing are very accurate, I did not have any problem with the safety of my patients medical information, has the ability to connect it to the CAIR program and other programs, and the customer service is very helpful, fast, and professional.
Cons
None
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Dr. Emad Shafic
San Michael Pediatrics , 11-50 employees
December 2022
The Most User-Friendly EHR System for My Podiatry Practice
The Most User-Friendly EHR System for My Podiatry Practice
Pros
I have been using PrognoCIS with my podiatry practice since 2010/2011, and of all the EHR systems, it is by far the best. The system is very user-friendly for all staff, including my physicians. We utilize the billing system with the company as well. Overall, it has helped the practice run very smoothly. They are always available if we have any issues, which is rare, and are always willing to help with anything that I might need. I would highly recommend PrognoCIS to anyone looking for an EHR system.
Cons
None.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Lori Cofield
Family Foot Care Center, 1-10 employees
December 2022
A Decade of Satisfaction for My Offices EHR Needs
A Decade of Satisfaction for My Offices EHR Needs
Pros
My office has used PrognoCIS for over ten years and is quite satisfied with it. The scheduling is very easy to use and has some nice features and flexibility to it that are helpful for items outside of patient appointments. The prescription page has the nice benefit of having all the medications prescribed on the same page instead of creating a prescription for each medication as some EMRs do. It is easy to find a progress note or any entry into the patients chart. Tech support is responsive in a timely manner when needed. I would recommend this system.
Cons
N/A
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Dawn Bohnen
Scott Yarosh MD, 11-50 employees
November 2022
I love it
I love it
Pros
Customization is so simple that it does not take time. Customer support is the best.
Cons
No bad experiences. I love the PrognoCIS EMR software.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Mary K
Administrator, 11-50 employees
November 2022
A good experience overall
A good experience overall
Pros
Easy to use and navigate and the user interface is user-friendly. Its packed with a ton of useful features that streamline the workflow.
Cons
None: Absolutely nothing negative about this software. However, customer service can be a bit scrutinized.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Tatia
Health, Wellness and Fitness, 100-499 employees
October 2022
Efficient system
Efficient system
Pros
The PrognoCIS is highly customizable. You may be taken aback by the default version of it but that should not stop you from giving it a chance since PrognoCIS will customize the solution. The implementation process was smooth and my account manager was helpful and patient with me with all the changes and customizations I required. Its best to get their RCM service since you enjoy free-of-charge EMR and PM. Very impressive.
Cons
The feedback process takes a little longer than usual which is what they need to work on as well as their tech support sometimes lacks in swiftly solving the problem.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Jan D.
Medical Practice, 1-10 employees
September 2022
Pacific Metro Family Clinic
Pacific Metro Family Clinic
Pros
We have been with PrognoCis for more than 10 years now and during this time our colleagues have jumped from one EMR to another but we stuck with PrognoCSI for a reason. The ease of use we have with the system as well as they tremendously improved their customer service day in and day out. Safe to say, I highly recommend PrognoCIS to everyone.
Cons
Not anymore but it was their customer service back in the day. Hold time was frustrating but its no longer the case as when an issue arises, they get to the bottom of it asap.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Irina
Pacific Metro Family Clinic, 10-49 employees
September 2022
Appointment booking to Payment post
Appointment booking to Payment post
Pros
Using this software makes handling every part of billing very much smooth and easy.
Cons
Occasionally, you might face issues with eligibility that last a few minutes but thank God not hours.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Raees
Hospital & Health Care, 51-100 employees
More than a year
September 2022
Pain clinic billing
Pain clinic billing
Pros
In my opinion, this is the best web-based provider service for pain clinics. They are always open to new ideas.
Cons
With PrognoCIS, you can post your ERA payment with a click but claim creation and submission require several clicks.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
Faizan
Hospital & Health Care, 51-100 employees
Less than a year
September 2022
Amazing features with intuitive GUI and extremely reliable.
Amazing features with intuitive GUI and extremely reliable.
Pros
I have been using this software for the last two years, starting in 2020, and I’m very happy with it. In order to get the CPT codes or the reports, it is a very easy process. The feature that I liked the most about this EMR is that when you post a refund payment, it only takes a few seconds to go through and you receive the notification instantly.
Cons
They could add more features and try to remove the latency glitch that occurs when posting your electronic record archive payment. The button that you have to press in order to go through with the process takes a number of clicks before the claim creation to the submission. I have also heard of some other managers having the same issue.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
John L. Hamilton
Junior Manager, 11-50 employees
August 2022
Very easy to use
Very easy to use
Pros
For me, picking up PrognoCIS EMR Software was a good decision. I like how easy it is to set up and import data. The patient charts and information are very well organized. You do not need help to get everything in order.
Cons
It sometimes opens an extra tab which is weird.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Shelly
MAD Billing, 2-9 employees
July 2022
Fantastic support and features.
Fantastic support and features.
Pros
The features of PrognoCIS EHR have allowed me to optimize my medical practice to the next level. The software is simple to use and includes features tailored to various specialties. Overall, I recommend the software because of its ease of use, cost-effective features, and remote accessibility and much more.
Cons
The system is working as it should, like without any bugs and glitches.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mike
WhiteCoat Medical Group, 10-49 employees
June 2022
Fantastic Software!
Fantastic Software!
Pros
CPT coding, customizable functions, and an extremely friendly user interface are the three most awesome things about this software and then some. We use the electronic prescription feature a lot too. Love their patient portal. The PrognoCIS EMR Software is amazing.
Cons
The only thing I wish for from PrognoCIS is an updated app with an e-RX feature on the iOS application EMR. I hope they can come through.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Mike K
CEO, - employees
May 2022
Good EHR software
Good EHR software
Pros
PrognoCIS EMR is easy and simple to use and the transition went smoother than I expected. The software is cost-effective and Im enjoying using it.
Cons
I wish it allowed me to make some minor changes and adjustments to the format in some way.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Maryam
Maryam Mahmoodian MD, 1 employees
May 2022
Massive improvement! Impressed
Massive improvement! Impressed
Pros
The report writing feature is robust and efficient. We can easily customize templates, tabulate lab results and refer patients to specialists. The customer service is always available on the go and is very helpful. They improved the internal communication and user messaging as well.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Huong
Nutriovivia Inc, 2-9 employees
May 2022
I recommend it.
I recommend it.
Pros
The software is surprisingly amazing. We got trained on it with no issues at all. Tracking patient charts and progress is very easy and effective.
Cons
The technical support system could be slightly more responsive and better.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Shelby
Center for Sleep Disorders, 10-49 employees
April 2022
Amazing tool!
Amazing tool!
Pros
PrognoCIS is highly customizable and straightforward to use. In addition, the staff has been pleasant to work with and highly responsive. Overall, the software is very inexpensive compared to other options, and the integrated telemedicine platform is a huge plus.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Roberto
Roberto E. Puente DPM PLLC, 10-49 employees
September 2021
Wonderful Product!
Wonderful Product!
Pros
PrognoCIS has been simple for new hires to learn, and all staff in our facility, including providers, find it simple to use. Many daily features are now easily accessible. In addition, the vendor ensures to provide everything a medical practice requires to optimize its performance. Overall, we are content with our purchase.
Cons
NA
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Joey
Peter H. Belott MD, 2-9 employees
August 2021
The best EMR
The best EMR
Pros
It has so many features that make it appealing. The vendor handles clients in a professional manner. The demo was impressive and training was very comprehensive.
Cons
None. It has all the features we wanted.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Daniela
Daniela E. Verani MD, 2-9 employees
July 2021
Satisfactory
Satisfactory
Pros
I have been a satisfied user of PrognoCIS EHR for more than a year. The software was easy to set up and implement. In addition, the demo helped me overcome the slight learning curve. The support team is also present to resolve any potential query.
Cons
The system does have a slight learning curve.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Micheal
MD Family Medicine, 50-99 employees
June 2021
Works like a charm!
Works like a charm!
Pros
My overall impression of PrognoCIS EHR is positive. I used a different EHR before PrognoCIS, and most of my hospitals staff agree that it is superior. The features have significantly aided us in optimizing our tasks. However, I would like to see customer service more responsive.
Cons
Its great software. However, I would like to see customer service more responsive.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Frank
Pain Management, 10-49 employees
May 2021
A lot better than our last one
A lot better than our last one
Pros
It is cloud-based so can be accessed from anywhere in the world. The information fields can be customized and you can also add VAT to the bills automatically.
Cons
It takes time to filter out codes.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Benita
Walk-in Medical Clinic, 50-99 employees
May 2021
Review from happy clients
Review from happy clients
Pros
It is a great software and very efficient for our practice. This is the type of support we needed.
Cons
Sometimes issues may arise but the technical support takes care of them.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Robert
Neurology Partners, 10-49 employees
April 2021
Fits in our practice
Fits in our practice
Pros
A one-stop shop for all medical EHR services. All the features are user-friendly and make us more efficient.
Cons
It is a bit expensive.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Donna
Dr. Mariana Martinaves, 2-9 employees
April 2021
Excellent medical billing software
Excellent medical billing software
Pros
It is easy to navigate through the software and they summarize reports in tabular form which makes it convenient for me to identify problems. Medical billing is now a breeze.
Cons
The language option should have a drop-down menu instead of a long list you have to scroll.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Gilda
Valley OB-GYN, 10-49 employees
April 2021
Administrator
Administrator
Pros
The software is easy to use and the support staff has been fantastic from day one. The training with support team member and her team was excellent. Being a small business is tough but the support I have received from PrognoCIS has been AMAZING!
Cons
Right now, I don't have anything I dislike. Every day, I learn more about using the software and if I have a question, they offer live customer service. I had a billing question and received a call from PrognoCIS leadership, who was very professional and provided a satisfactory answer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raul
Medical Practice, 1-10 employees
Less than 6 months
April 2021
Not for mental health
Not for mental health
Pros
They have a lot of EMR features that will suit a bigger hospital. You can tailor them according to your preferences.
Cons
Patients do not receive their notifications on time. The medical history assessment template is very overwhelming.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
5
Stephanie
Mirror 2 the Heart, 2-9 employees
April 2021
Incredible Web EMR with great client service
Incredible Web EMR with great client service
Pros
WhiteCoat Medical Group has been using this software for around a year and we use both their web EMR and mobile EMR. Whitecoat offers domestic restorative domestic visits by means of our website where patients can use to form arrangement demands. Whitecoat suppliers are continuously on the go, in this way requiring a basic and easy to use portable EMR that can be utilized to charge the domestic visit flow on the go.
Cons
The only thing I wish from prognoCIS is an overhauled app with an e-RX highlight on the working application EMR but after talking to a prognoCIS agent, there is a modern adaptation coming out. Looking forward to seeing it.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Mike
CEO, 2-9 employees
March 2021
EMR
EMR
Pros
It is an excellent software. It is easy to navigate and also really easy to move from EMR to billing feature. The customer support is also great.
Cons
I have to do a lot of clicks for registration or language selection. In my opinion, it should have a drop-down menu to select what you want. I have to type or scroll to search which can be annoying at times.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Gilda
Medical Practice, 10-49 employees
March 2021
Highly encouraged
Highly encouraged
Pros
The software is brilliant. Our new contributors have been able to swiftly acclimate themselves with the program and access to the schedule is effortless.
Cons
Minimal complaints. However, due to the poor English skills of technical support their aid is limited.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Shelby
Medical Practice, 10-49 employees
February 2021
A smooth experience with PrognoCIS
A smooth experience with PrognoCIS
Pros
It provides great customer service and very less time is taken to fix any problem.
Cons
The software is internet-based which means there is a problem using it when internet is not available.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Leah
Medical Practice, 10-49 employees
February 2021
Highly encouraged
Highly encouraged
Pros
The software is brilliant. Our new contributors have been able to swiftly acclimate themselves with the program and access to the schedule is effortless.
Cons
Minimal complaints. However, due to the poor English skills of technical support their aid is limited.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Shelby
Medical Practice, 10-49 employees
February 2021
Clever and comprehensive
Clever and comprehensive
Pros
If you want improved efficiency, PrognoCIS is your software to go to. Integration is pretty simple with other devices.
Cons
The user interface can use a little update because I think it is a little tricky.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
LaShaun E
Physician, 1-10 employees
November 2020
PrognoCIS review
PrognoCIS review
Pros
PrognoCIS software is very affordable. It is pretty easy to use and navigate.
Cons
The customer support process is tough to navigate. For urgent issues, you have to submit a ticket and there is no clear timeline for resolution. It can take days before you're contacted. Customizing templates is very complicated and adding procedures and orders to office visits is time-consuming. Adding additional patients to an existing guarantor is a repetitive and lengthy process. The billing module doesn't follow some basic accounting principles and becomes very complex when insurance companies require takebacks or when posting remittances.
Ease of use
4
Value for money
6
Customer Support
2
Functionality
4
Veronica
Medical Practice, 1-10 employees
More than a year
November 2020
Good software but the worse customer support
Good software but the worse customer support
Pros
It is great software with extremely professional and useful features. It could be best if some things are improved.
Cons
Worst customer service ever. I am highly disappointed because you can never ever reach customer support. If you leave them a message, they will never respond.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Carlos O
Executive Administrator - Consultant, 1-10 employees
October 2020
I really like this EHR Software
I really like this EHR Software
Pros
We have been using this software for over 6 years now and we can guarantee you that it is an awesome software which is very easy to navigate and performs functions in the best way possible.
Cons
Sometimes the data gets lost randomly and we have to redo everything again.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Dan B
Clinic Administrator, 11-50 employees
October 2020
Very easy to use
Very easy to use
Pros
It is cloud-based so can be accessed from anywhere.
Cons
Too many choices for CPT codes.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Benita
Walk-In Medical Clinic, 51-100 employees
October 2020
Great so far
Great so far
Pros
Prognocis offers a high level of customization which is what we need. Creating templates is very easy.
Cons
Customer support needs some serious work as getting in contact with them feels like a chore.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Meredith P
Director of Operations, 51-100 employees
October 2020
Great software!
Great software!
Pros
Prognocis is an excellent software that offers great reporting solutions.
Cons
It can get a little confusing in the beginning but overall its awesome.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Missy I
Office Manager, 11-50 employees
October 2020
Needs to improve
Needs to improve
Pros
The reports it builds are great.
Cons
The user to user messaging needs to be better.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Huong
Nutriviva, Inc, 1-10 employees
October 2020
Smart and effective
Smart and effective
Pros
PrognoCIS has everything you need in an EMR software. It is smart, highly intuitive, and effective.
Cons
Not even a single thing that I can point out honestly.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Stacy W
Office Manager, 1-10 employees
October 2020
Very unsatisfactory experience.
Very unsatisfactory experience.
Pros
I honestly cannot say a single positive thing about this EMR. It delivered on none of its promises.
Cons
The costs are too high every single month. The support staff is horrendous and not helpful at all. Their IT specialist probably doesnt know a thing about EMR systems!
Ease of use
3
Value for money
2
Customer Support
4
Functionality
3
Daniela
Daniela E. Verani, MD, PA, 1-10 employees
September 2020
Not a good option for a dermatology practice.
Not a good option for a dermatology practice.
Pros
It works well on iPads and can be customized.
Cons
Customer supprt does not understand anything about dermatology, our diagnosis or medication!
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Dathan
Contact Dermatitis Institute, 1-10 employees
September 2020
5 years of experience
5 years of experience
Pros
a lot of flexibility.
Cons
the MIPS quality measure is limited.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Katie
DYNAMIC Pain and Wellness, 101-500 employees
August 2020
good experience
good experience
Pros
it has a lot of features.
Cons
has some glitches.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Genesis
Femcare OBGYN, 1-10 employees
August 2020
Texas Pain and Wellness
Texas Pain and Wellness
Pros
PrognoCIS is the best system and covers the needs of the entire practice. Implementation was smooth and the rep made sure that I have complete knowledge of the software before going live. Templates are very easy to create as well as well. The implementation team did their best to customize the solution, especially for our practice.
Cons
I haven’t found anything that would fit this section and this will continue to be the case.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Mary
Texas Pain and Wellness, 10-49 employees
January 2020
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PrognoCIS EMR ok value for the money
PrognoCIS EMR ok value for the money
Pros
This "free" EMR is a bonus for using PrognoCIS RCM. We've been using it since 2013 and it has worked fairly well. It gets the job done, includes a patient portal and comes with PrognoCIS billing. When technical issues arise, getting everyone back online is clearly a priority and so far, the interruptions have been under a day. The customer service, though outsourced has been excellent and enthusiastic.
Cons
It feels like the programming was developed gradually which leads to some annoying redundancies, inconsistencies and occasional glitches. As medicine has become more complex, things that were once included are now considered add-ons, which would increase the cost.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Anne
Medical Practice, 1-10 employees
More than a year
June 2024
Dubious practice
Dubious practice
Pros
Nothing. We practically had to build our own templates from billing to documentation.
Cons
Client service is poor. Honestly, the worst. They bill for services they didn't provide and resist any attempt to help resolve the issues.
Ease of use
3
Value for money
2
Customer Support
2
Functionality
3
Peace
Medical Practice, 1-10 employees
More than a year
March 2024
A Streamlined EHR Experience
A Streamlined EHR Experience
Pros
PrognoCIS EHR has been the first EHR I have dealt with in many years. It has been very easy to follow, and I feel like I can provide quality documentation with more confidence and accuracy.
Cons
Not any!
Ease of use
8
Value for money
7
Customer Support
9
Functionality
8
Gina Ferguson
Wade Clinic (Jennifer Wade, NP) , 1-10 employees
January 2023
A Trusted Partner for Our Pain Clinics EHR Needs
A Trusted Partner for Our Pain Clinics EHR Needs
Pros
Our practice has been using PrognoCIS since 2008. The support team is very responsive, and we usually have a solution to any issues or requests quickly. They are forward-thinking and have the tools in place for any upcoming changes to CMS, Meaningful Use, Telemedicine, etc. I have worked closely with their team since day one to adapt the system to fit the needs of our pain clinic. They have created customized reports and templates for us, a referral tracking system, and many other helpful tools. I cant imagine using any other EHR!
Cons
None
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Lisa Kent
WRMC Pain Management Clinic , 11-50 employees
January 2023
A Comprehensive and User-Friendly EMR for My Pediatric Practice
A Comprehensive and User-Friendly EMR for My Pediatric Practice
Pros
I am a pediatrician and have used PrognoCIS for more than 8 years. This EMR is very easy to use and learn, very fast, has options to customize everything, electronic Rx and billing are very accurate, I did not have any problem with the safety of my patients medical information, has the ability to connect it to the CAIR program and other programs, and the customer service is very helpful, fast, and professional.
Cons
None
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Dr. Emad Shafic
San Michael Pediatrics , 11-50 employees
December 2022
The Most User-Friendly EHR System for My Podiatry Practice
The Most User-Friendly EHR System for My Podiatry Practice
Pros
I have been using PrognoCIS with my podiatry practice since 2010/2011, and of all the EHR systems, it is by far the best. The system is very user-friendly for all staff, including my physicians. We utilize the billing system with the company as well. Overall, it has helped the practice run very smoothly. They are always available if we have any issues, which is rare, and are always willing to help with anything that I might need. I would highly recommend PrognoCIS to anyone looking for an EHR system.
Cons
None.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
10
Lori Cofield
Family Foot Care Center, 1-10 employees
December 2022
A Decade of Satisfaction for My Offices EHR Needs
A Decade of Satisfaction for My Offices EHR Needs
Pros
My office has used PrognoCIS for over ten years and is quite satisfied with it. The scheduling is very easy to use and has some nice features and flexibility to it that are helpful for items outside of patient appointments. The prescription page has the nice benefit of having all the medications prescribed on the same page instead of creating a prescription for each medication as some EMRs do. It is easy to find a progress note or any entry into the patients chart. Tech support is responsive in a timely manner when needed. I would recommend this system.
Cons
N/A
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Dawn Bohnen
Scott Yarosh MD, 11-50 employees
November 2022
I love it
I love it
Pros
Customization is so simple that it does not take time. Customer support is the best.
Cons
No bad experiences. I love the PrognoCIS EMR software.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Mary K
Administrator, 11-50 employees
November 2022
A good experience overall
A good experience overall
Pros
Easy to use and navigate and the user interface is user-friendly. Its packed with a ton of useful features that streamline the workflow.
Cons
None: Absolutely nothing negative about this software. However, customer service can be a bit scrutinized.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Tatia
Health, Wellness and Fitness, 100-499 employees
October 2022
Efficient system
Efficient system
Pros
The PrognoCIS is highly customizable. You may be taken aback by the default version of it but that should not stop you from giving it a chance since PrognoCIS will customize the solution. The implementation process was smooth and my account manager was helpful and patient with me with all the changes and customizations I required. Its best to get their RCM service since you enjoy free-of-charge EMR and PM. Very impressive.
Cons
The feedback process takes a little longer than usual which is what they need to work on as well as their tech support sometimes lacks in swiftly solving the problem.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Jan D.
Medical Practice, 1-10 employees
September 2022
Pacific Metro Family Clinic
Pacific Metro Family Clinic
Pros
We have been with PrognoCis for more than 10 years now and during this time our colleagues have jumped from one EMR to another but we stuck with PrognoCSI for a reason. The ease of use we have with the system as well as they tremendously improved their customer service day in and day out. Safe to say, I highly recommend PrognoCIS to everyone.
Cons
Not anymore but it was their customer service back in the day. Hold time was frustrating but its no longer the case as when an issue arises, they get to the bottom of it asap.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Irina
Pacific Metro Family Clinic, 10-49 employees
September 2022
Appointment booking to Payment post
Appointment booking to Payment post
Pros
Using this software makes handling every part of billing very much smooth and easy.
Cons
Occasionally, you might face issues with eligibility that last a few minutes but thank God not hours.
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Raees
Hospital & Health Care, 51-100 employees
More than a year
September 2022
Pain clinic billing
Pain clinic billing
Pros
In my opinion, this is the best web-based provider service for pain clinics. They are always open to new ideas.
Cons
With PrognoCIS, you can post your ERA payment with a click but claim creation and submission require several clicks.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
Faizan
Hospital & Health Care, 51-100 employees
Less than a year
September 2022
Amazing features with intuitive GUI and extremely reliable.
Amazing features with intuitive GUI and extremely reliable.
Pros
I have been using this software for the last two years, starting in 2020, and I’m very happy with it. In order to get the CPT codes or the reports, it is a very easy process. The feature that I liked the most about this EMR is that when you post a refund payment, it only takes a few seconds to go through and you receive the notification instantly.
Cons
They could add more features and try to remove the latency glitch that occurs when posting your electronic record archive payment. The button that you have to press in order to go through with the process takes a number of clicks before the claim creation to the submission. I have also heard of some other managers having the same issue.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
John L. Hamilton
Junior Manager, 11-50 employees
August 2022
Very easy to use
Very easy to use
Pros
For me, picking up PrognoCIS EMR Software was a good decision. I like how easy it is to set up and import data. The patient charts and information are very well organized. You do not need help to get everything in order.
Cons
It sometimes opens an extra tab which is weird.
Ease of use
9
Value for money
8
Customer Support
10
Functionality
9
Shelly
MAD Billing, 2-9 employees
July 2022
Fantastic support and features.
Fantastic support and features.
Pros
The features of PrognoCIS EHR have allowed me to optimize my medical practice to the next level. The software is simple to use and includes features tailored to various specialties. Overall, I recommend the software because of its ease of use, cost-effective features, and remote accessibility and much more.
Cons
The system is working as it should, like without any bugs and glitches.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mike
WhiteCoat Medical Group, 10-49 employees
June 2022
Fantastic Software!
Fantastic Software!
Pros
CPT coding, customizable functions, and an extremely friendly user interface are the three most awesome things about this software and then some. We use the electronic prescription feature a lot too. Love their patient portal. The PrognoCIS EMR Software is amazing.
Cons
The only thing I wish for from PrognoCIS is an updated app with an e-RX feature on the iOS application EMR. I hope they can come through.
Ease of use
7
Value for money
9
Customer Support
8
Functionality
7
Mike K
CEO, - employees
May 2022
Good EHR software
Good EHR software
Pros
PrognoCIS EMR is easy and simple to use and the transition went smoother than I expected. The software is cost-effective and Im enjoying using it.
Cons
I wish it allowed me to make some minor changes and adjustments to the format in some way.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Maryam
Maryam Mahmoodian MD, 1 employees
May 2022
Massive improvement! Impressed
Massive improvement! Impressed
Pros
The report writing feature is robust and efficient. We can easily customize templates, tabulate lab results and refer patients to specialists. The customer service is always available on the go and is very helpful. They improved the internal communication and user messaging as well.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
9
Functionality
8
Huong
Nutriovivia Inc, 2-9 employees
May 2022
I recommend it.
I recommend it.
Pros
The software is surprisingly amazing. We got trained on it with no issues at all. Tracking patient charts and progress is very easy and effective.
Cons
The technical support system could be slightly more responsive and better.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Shelby
Center for Sleep Disorders, 10-49 employees
April 2022
Amazing tool!
Amazing tool!
Pros
PrognoCIS is highly customizable and straightforward to use. In addition, the staff has been pleasant to work with and highly responsive. Overall, the software is very inexpensive compared to other options, and the integrated telemedicine platform is a huge plus.
Cons
NA
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Roberto
Roberto E. Puente DPM PLLC, 10-49 employees
September 2021
Wonderful Product!
Wonderful Product!
Pros
PrognoCIS has been simple for new hires to learn, and all staff in our facility, including providers, find it simple to use. Many daily features are now easily accessible. In addition, the vendor ensures to provide everything a medical practice requires to optimize its performance. Overall, we are content with our purchase.
Cons
NA
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Joey
Peter H. Belott MD, 2-9 employees
August 2021
The best EMR
The best EMR
Pros
It has so many features that make it appealing. The vendor handles clients in a professional manner. The demo was impressive and training was very comprehensive.
Cons
None. It has all the features we wanted.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Daniela
Daniela E. Verani MD, 2-9 employees
July 2021
Satisfactory
Satisfactory
Pros
I have been a satisfied user of PrognoCIS EHR for more than a year. The software was easy to set up and implement. In addition, the demo helped me overcome the slight learning curve. The support team is also present to resolve any potential query.
Cons
The system does have a slight learning curve.
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Micheal
MD Family Medicine, 50-99 employees
June 2021
Works like a charm!
Works like a charm!
Pros
My overall impression of PrognoCIS EHR is positive. I used a different EHR before PrognoCIS, and most of my hospitals staff agree that it is superior. The features have significantly aided us in optimizing our tasks. However, I would like to see customer service more responsive.
Cons
Its great software. However, I would like to see customer service more responsive.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Frank
Pain Management, 10-49 employees
May 2021
A lot better than our last one
A lot better than our last one
Pros
It is cloud-based so can be accessed from anywhere in the world. The information fields can be customized and you can also add VAT to the bills automatically.
Cons
It takes time to filter out codes.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Benita
Walk-in Medical Clinic, 50-99 employees
May 2021
Review from happy clients
Review from happy clients
Pros
It is a great software and very efficient for our practice. This is the type of support we needed.
Cons
Sometimes issues may arise but the technical support takes care of them.
Ease of use
9
Value for money
10
Customer Support
8
Functionality
9
Robert
Neurology Partners, 10-49 employees
April 2021
Fits in our practice
Fits in our practice
Pros
A one-stop shop for all medical EHR services. All the features are user-friendly and make us more efficient.
Cons
It is a bit expensive.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Donna
Dr. Mariana Martinaves, 2-9 employees
April 2021
Excellent medical billing software
Excellent medical billing software
Pros
It is easy to navigate through the software and they summarize reports in tabular form which makes it convenient for me to identify problems. Medical billing is now a breeze.
Cons
The language option should have a drop-down menu instead of a long list you have to scroll.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Gilda
Valley OB-GYN, 10-49 employees
April 2021
Administrator
Administrator
Pros
The software is easy to use and the support staff has been fantastic from day one. The training with support team member and her team was excellent. Being a small business is tough but the support I have received from PrognoCIS has been AMAZING!
Cons
Right now, I don't have anything I dislike. Every day, I learn more about using the software and if I have a question, they offer live customer service. I had a billing question and received a call from PrognoCIS leadership, who was very professional and provided a satisfactory answer.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Raul
Medical Practice, 1-10 employees
Less than 6 months
April 2021
Not for mental health
Not for mental health
Pros
They have a lot of EMR features that will suit a bigger hospital. You can tailor them according to your preferences.
Cons
Patients do not receive their notifications on time. The medical history assessment template is very overwhelming.
Ease of use
6
Value for money
5
Customer Support
4
Functionality
5
Stephanie
Mirror 2 the Heart, 2-9 employees
April 2021
Incredible Web EMR with great client service
Incredible Web EMR with great client service
Pros
WhiteCoat Medical Group has been using this software for around a year and we use both their web EMR and mobile EMR. Whitecoat offers domestic restorative domestic visits by means of our website where patients can use to form arrangement demands. Whitecoat suppliers are continuously on the go, in this way requiring a basic and easy to use portable EMR that can be utilized to charge the domestic visit flow on the go.
Cons
The only thing I wish from prognoCIS is an overhauled app with an e-RX highlight on the working application EMR but after talking to a prognoCIS agent, there is a modern adaptation coming out. Looking forward to seeing it.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Mike
CEO, 2-9 employees
March 2021
EMR
EMR
Pros
It is an excellent software. It is easy to navigate and also really easy to move from EMR to billing feature. The customer support is also great.
Cons
I have to do a lot of clicks for registration or language selection. In my opinion, it should have a drop-down menu to select what you want. I have to type or scroll to search which can be annoying at times.
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Gilda
Medical Practice, 10-49 employees
March 2021
Highly encouraged
Highly encouraged
Pros
The software is brilliant. Our new contributors have been able to swiftly acclimate themselves with the program and access to the schedule is effortless.
Cons
Minimal complaints. However, due to the poor English skills of technical support their aid is limited.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Shelby
Medical Practice, 10-49 employees
February 2021
A smooth experience with PrognoCIS
A smooth experience with PrognoCIS
Pros
It provides great customer service and very less time is taken to fix any problem.
Cons
The software is internet-based which means there is a problem using it when internet is not available.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Leah
Medical Practice, 10-49 employees
February 2021
Highly encouraged
Highly encouraged
Pros
The software is brilliant. Our new contributors have been able to swiftly acclimate themselves with the program and access to the schedule is effortless.
Cons
Minimal complaints. However, due to the poor English skills of technical support their aid is limited.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
9
Shelby
Medical Practice, 10-49 employees
February 2021
Clever and comprehensive
Clever and comprehensive
Pros
If you want improved efficiency, PrognoCIS is your software to go to. Integration is pretty simple with other devices.
Cons
The user interface can use a little update because I think it is a little tricky.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
LaShaun E
Physician, 1-10 employees
November 2020
PrognoCIS review
PrognoCIS review
Pros
PrognoCIS software is very affordable. It is pretty easy to use and navigate.
Cons
The customer support process is tough to navigate. For urgent issues, you have to submit a ticket and there is no clear timeline for resolution. It can take days before you're contacted. Customizing templates is very complicated and adding procedures and orders to office visits is time-consuming. Adding additional patients to an existing guarantor is a repetitive and lengthy process. The billing module doesn't follow some basic accounting principles and becomes very complex when insurance companies require takebacks or when posting remittances.
Ease of use
4
Value for money
6
Customer Support
2
Functionality
4
Veronica
Medical Practice, 1-10 employees
More than a year
November 2020
Good software but the worse customer support
Good software but the worse customer support
Pros
It is great software with extremely professional and useful features. It could be best if some things are improved.
Cons
Worst customer service ever. I am highly disappointed because you can never ever reach customer support. If you leave them a message, they will never respond.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Carlos O
Executive Administrator - Consultant, 1-10 employees
October 2020
I really like this EHR Software
I really like this EHR Software
Pros
We have been using this software for over 6 years now and we can guarantee you that it is an awesome software which is very easy to navigate and performs functions in the best way possible.
Cons
Sometimes the data gets lost randomly and we have to redo everything again.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Dan B
Clinic Administrator, 11-50 employees
October 2020
Very easy to use
Very easy to use
Pros
It is cloud-based so can be accessed from anywhere.
Cons
Too many choices for CPT codes.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Benita
Walk-In Medical Clinic, 51-100 employees
October 2020
Great so far
Great so far
Pros
Prognocis offers a high level of customization which is what we need. Creating templates is very easy.
Cons
Customer support needs some serious work as getting in contact with them feels like a chore.
Ease of use
9
Value for money
7
Customer Support
7
Functionality
9
Meredith P
Director of Operations, 51-100 employees
October 2020
Great software!
Great software!
Pros
Prognocis is an excellent software that offers great reporting solutions.
Cons
It can get a little confusing in the beginning but overall its awesome.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Missy I
Office Manager, 11-50 employees
October 2020
Needs to improve
Needs to improve
Pros
The reports it builds are great.
Cons
The user to user messaging needs to be better.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Huong
Nutriviva, Inc, 1-10 employees
October 2020
Smart and effective
Smart and effective
Pros
PrognoCIS has everything you need in an EMR software. It is smart, highly intuitive, and effective.
Cons
Not even a single thing that I can point out honestly.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Stacy W
Office Manager, 1-10 employees
October 2020
Very unsatisfactory experience.
Very unsatisfactory experience.
Pros
I honestly cannot say a single positive thing about this EMR. It delivered on none of its promises.
Cons
The costs are too high every single month. The support staff is horrendous and not helpful at all. Their IT specialist probably doesnt know a thing about EMR systems!
Ease of use
3
Value for money
2
Customer Support
4
Functionality
3
Daniela
Daniela E. Verani, MD, PA, 1-10 employees
September 2020
Not a good option for a dermatology practice.
Not a good option for a dermatology practice.
Pros
It works well on iPads and can be customized.
Cons
Customer supprt does not understand anything about dermatology, our diagnosis or medication!
Ease of use
4
Value for money
4
Customer Support
6
Functionality
5
Dathan
Contact Dermatitis Institute, 1-10 employees
September 2020
5 years of experience
5 years of experience
Pros
a lot of flexibility.
Cons
the MIPS quality measure is limited.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Katie
DYNAMIC Pain and Wellness, 101-500 employees
August 2020
good experience
good experience
Pros
it has a lot of features.
Cons
has some glitches.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Genesis
Femcare OBGYN, 1-10 employees
August 2020
Texas Pain and Wellness
Texas Pain and Wellness
Pros
PrognoCIS is the best system and covers the needs of the entire practice. Implementation was smooth and the rep made sure that I have complete knowledge of the software before going live. Templates are very easy to create as well as well. The implementation team did their best to customize the solution, especially for our practice.
Cons
I haven’t found anything that would fit this section and this will continue to be the case.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Mary
Texas Pain and Wellness, 10-49 employees
January 2020