softwareRelayClinical EHR Software Reviews
22 Reviews
Overall Rating
4.4
22 Reviews
Rating Distribution
5
(12)
4
(9)
3
(0)
2
(0)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Overall Rating
4.4
22 Reviews
Rating Distribution
5
(12)
4
(9)
3
(0)
2
(0)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
Filters
Specialty
Provider Size
Time Used
Integrated system for small scale practice!
Integrated system for small scale practice!
Pros
Good for small size practice looking for reports & finance integration. Payment posting was flexible enough to override problems.
Cons
Documentation for Physical Therapy was Troublesome.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Deepak
Liberty Physical Therapy, 2-9 employees
Mar 30, 2021
The BEST out there
The BEST out there
Pros
Within the medical record, tabs make it easy to navigate between lab results, demographic information, and chart notes. It is quick and easy to do a chart review.
Cons
it is consistently working on new features, and sometimes the implementation of new things with the EMR becomes laborious to relearn
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Nick
Novant, 1000+ employees
Mar 25, 2021
Integrated functionality!
Integrated functionality!
Pros
The integrated functions and features of this product can be easily customized to meet any organizations needs. easy to use and simple to learn, with clean and clear interfaces for the users with any level of computer experience.
Cons
the team is very forward thinking and that is what any organization needs in the ever evolving HIT industry.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Esther O.
Healthcare Informatics & Info Sys, 100-499 employees
Mar 23, 2021
Just what you need without paying extra!
Just what you need without paying extra!
Pros
Best thing about this software is that you can tailor it according to your clinical needs without paying extra money for extra features. Its e-prescribing, Report and result management and record sharing is its prominent features.
Cons
It has been designed for solo doctors. They can create a more flexible version for small and large scale practice.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Amenda
Private practice, 1 employees
Mar 17, 2021
intuitive and time saving
intuitive and time saving
Pros
Overall the experience has been enjoyable.
Cons
The overall experience has been pleasant but there are concerns about billing practices and customer service.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
John
Health Wellness and Fitness, 11-50 employees
Free Trial
Nov 01, 2019
Do not use this company! Ripoff
Do not use this company! Ripoff
Pros
Experienced a negative encounter with the company facing issues with billing and customer service. Program usability IT support and billing processes were criticized. Recommended avoiding the company.
Cons
Horrible experience with billing issues unprofessional behavior from a company representative and lack of responsiveness to communication.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Dan
Medical Practice, 1-10 employees
Free Trial
Apr 01, 2016
BackChart EHR
BackChart EHR
Pros
Appreciates the ease of use and compliance with Meaningful Use requirements.
Cons
Ease of use and meeting Meaningful Use requirements are positives but no cons I noticed.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Megan
Medical Practice, 11-50 employees
Free Trial
Jun 01, 2014
BackChart is the way to go!
BackChart is the way to go!
Pros
Values the program's simplicity while maintaining note quality integrating well with Kareo Practice Management.
Cons
Positive feedback on ease of use and integration with Kareo Practice Management but the cost of running Kareo is considered steep.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Adi
Medical Practice, 1-10 employees
Free Trial
Mar 01, 2014
Happy BackChart User
Happy BackChart User
Pros
Initially hesitant about Electronic Health Records chose BackChart for personalized notes using macros. Overcame the learning curve improved efficiency and recommended it for those seeking electronic records.
Cons
dissatisfaction with the patient history feature on the portal.
Ease of use
8
Value for money
9
Customer Support
6
Functionality
8
Kathy
Hospital & Health Care, 1-10 employees
Free Trial
Oct 01, 2013
BackChart review
BackChart review
Pros
BackChart was smoothly integrated into the clinic user-friendly with excellent customer support. Program improvements were promptly implemented enhancing clinic efficiency.
Cons
need for constant IT support and program clunkiness
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Jessica
Hospital & Health Care, 11-50 employees
Free Trial
Sep 01, 2013
Simple user-friendly
Simple user-friendly
Pros
Successfully implemented BackChart in the office emphasizing helpful templates training sessions and cloud-based notes management.
Cons
Good experience with the training process but no specific cons mentioned.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Levi
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
Love this product
Love this product
Pros
A satisfied user for a couple of years praises the detailed polished and professional clinic notes produced using Back Chart EHR.
Cons
Positive experience for a user who describes themselves as a "dinosaur" with technology. No cons mentioned.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Dr. William
Clinic, 1-10 employees
Free Trial
Sep 01, 2013
Exceptional Software and Exceptional Performance
Exceptional Software and Exceptional Performance
Pros
Small clinic owner appreciates BackChart's cloud-based system user-friendly interface and quick support highlighting time-saving benefits.
Cons
Favorable comments regarding the use of cloud-based storage with no specific disadvantages mentioned.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Steve
Clinic, 1-10 employees
Free Trial
Sep 01, 2013
Meets all my needs!
Meets all my needs!
Pros
BackChart stands out as the easiest and most straightforward EHR program focusing on vital functions for successful note-taking and data entry.
Cons
No specific concerns are reported with minor initial difficulties during installation on newer Microsoft machines mentioned.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Jacob
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
BackChart is a Wonderful Product!
BackChart is a Wonderful Product!
Pros
Commends prompt and helpful customer service but notes minor formatting issues. Suggests improving the ease of use for orthopedic exams and muscle tests.
Cons
Appreciation for quick customer service and ease of use with noted concerns about certain formatting issues.
Ease of use
8
Value for money
9
Customer Support
6
Functionality
6
Tiffany
Hospital & Health Care, 11-50 employees
Free Trial
Sep 01, 2013
Super
Super
Pros
In a small town Backchart meets the needs without overwhelming costs. Initial overwhelming feelings were alleviated with successful participation in CMS incentive programs.
Cons
Acknowledgment of effectively catering to a chiropractor in a small town although there were initial feelings of being overwhelmed.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Valere
Hospital & Health Care, 500+ employees
Free Trial
Sep 01, 2013
Practice makes Perfect
Practice makes Perfect
Pros
A solo practitioner praises BackChart's features like the patient portal macros and web-based platform enhancing patient interactions and reducing paperwork.
Cons
Praise for the patient portal macros and web-based platform with no explicitly mentioned downsides.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Alex
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
Promising Upstart
Promising Upstart
Pros
Initially hesitant the office embraced BackChart with good training and support. Customer support's receptiveness to suggestions and ease of use were crucial considerations.
Cons
no specific cons mentioned.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Robin
Medical Practice, 11-50 employees
Free Trial
Sep 01, 2013
Take the good with the bad
Take the good with the bad
Pros
After using BackChart for two years a practitioner highlights the consolidation of front desk workload improved efficiency and outstanding customer support.
Cons
nothing bad I can think of.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Daniel
Hospital & Health Care, 1-10 employees
Free Trial
Sep 01, 2013
New User Review
New User Review
Pros
BackChart is a valuable asset providing efficiency user-friendliness and useful features like macros and the Patient Portal. Recommended to colleagues.
Cons
No specific dislikes are mentioned.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Megan
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
Feedback
Feedback
Pros
In the first year of practice BackChart's excellent customer service and customizable macros for SOAP notes are praised for improving efficiency.
Cons
A higher level of technological knowledge is suggested for effective use.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Chad
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
A very affordab le and versatile program that is very cost effective and easy to maintain.
A very affordab le and versatile program that is very cost effective and easy to maintain.
Pros
Highly pleased with BackChart after two years of use emphasizing easy EHR transition personalized customer support and significant clinic productivity improvements.
Cons
Works flawlessly on PCs but requires additional steps on Apple devices.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Nathan
Clinic, 11-50 employees
Free Trial
Sep 01, 2013
Filters
Integrated system for small scale practice!
Integrated system for small scale practice!
Pros
Good for small size practice looking for reports & finance integration. Payment posting was flexible enough to override problems.
Cons
Documentation for Physical Therapy was Troublesome.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Deepak
Liberty Physical Therapy, 2-9 employees
Mar 30, 2021
The BEST out there
The BEST out there
Pros
Within the medical record, tabs make it easy to navigate between lab results, demographic information, and chart notes. It is quick and easy to do a chart review.
Cons
it is consistently working on new features, and sometimes the implementation of new things with the EMR becomes laborious to relearn
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Nick
Novant, 1000+ employees
Mar 25, 2021
Integrated functionality!
Integrated functionality!
Pros
The integrated functions and features of this product can be easily customized to meet any organizations needs. easy to use and simple to learn, with clean and clear interfaces for the users with any level of computer experience.
Cons
the team is very forward thinking and that is what any organization needs in the ever evolving HIT industry.
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Esther O.
Healthcare Informatics & Info Sys, 100-499 employees
Mar 23, 2021
Just what you need without paying extra!
Just what you need without paying extra!
Pros
Best thing about this software is that you can tailor it according to your clinical needs without paying extra money for extra features. Its e-prescribing, Report and result management and record sharing is its prominent features.
Cons
It has been designed for solo doctors. They can create a more flexible version for small and large scale practice.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Amenda
Private practice, 1 employees
Mar 17, 2021
intuitive and time saving
intuitive and time saving
Pros
Overall the experience has been enjoyable.
Cons
The overall experience has been pleasant but there are concerns about billing practices and customer service.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
John
Health Wellness and Fitness, 11-50 employees
Free Trial
Nov 01, 2019
Do not use this company! Ripoff
Do not use this company! Ripoff
Pros
Experienced a negative encounter with the company facing issues with billing and customer service. Program usability IT support and billing processes were criticized. Recommended avoiding the company.
Cons
Horrible experience with billing issues unprofessional behavior from a company representative and lack of responsiveness to communication.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Dan
Medical Practice, 1-10 employees
Free Trial
Apr 01, 2016
BackChart EHR
BackChart EHR
Pros
Appreciates the ease of use and compliance with Meaningful Use requirements.
Cons
Ease of use and meeting Meaningful Use requirements are positives but no cons I noticed.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Megan
Medical Practice, 11-50 employees
Free Trial
Jun 01, 2014
BackChart is the way to go!
BackChart is the way to go!
Pros
Values the program's simplicity while maintaining note quality integrating well with Kareo Practice Management.
Cons
Positive feedback on ease of use and integration with Kareo Practice Management but the cost of running Kareo is considered steep.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Adi
Medical Practice, 1-10 employees
Free Trial
Mar 01, 2014
Happy BackChart User
Happy BackChart User
Pros
Initially hesitant about Electronic Health Records chose BackChart for personalized notes using macros. Overcame the learning curve improved efficiency and recommended it for those seeking electronic records.
Cons
dissatisfaction with the patient history feature on the portal.
Ease of use
8
Value for money
9
Customer Support
6
Functionality
8
Kathy
Hospital & Health Care, 1-10 employees
Free Trial
Oct 01, 2013
BackChart review
BackChart review
Pros
BackChart was smoothly integrated into the clinic user-friendly with excellent customer support. Program improvements were promptly implemented enhancing clinic efficiency.
Cons
need for constant IT support and program clunkiness
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Jessica
Hospital & Health Care, 11-50 employees
Free Trial
Sep 01, 2013
Simple user-friendly
Simple user-friendly
Pros
Successfully implemented BackChart in the office emphasizing helpful templates training sessions and cloud-based notes management.
Cons
Good experience with the training process but no specific cons mentioned.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Levi
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
Love this product
Love this product
Pros
A satisfied user for a couple of years praises the detailed polished and professional clinic notes produced using Back Chart EHR.
Cons
Positive experience for a user who describes themselves as a "dinosaur" with technology. No cons mentioned.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Dr. William
Clinic, 1-10 employees
Free Trial
Sep 01, 2013
Exceptional Software and Exceptional Performance
Exceptional Software and Exceptional Performance
Pros
Small clinic owner appreciates BackChart's cloud-based system user-friendly interface and quick support highlighting time-saving benefits.
Cons
Favorable comments regarding the use of cloud-based storage with no specific disadvantages mentioned.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
10
Steve
Clinic, 1-10 employees
Free Trial
Sep 01, 2013
Meets all my needs!
Meets all my needs!
Pros
BackChart stands out as the easiest and most straightforward EHR program focusing on vital functions for successful note-taking and data entry.
Cons
No specific concerns are reported with minor initial difficulties during installation on newer Microsoft machines mentioned.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Jacob
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
BackChart is a Wonderful Product!
BackChart is a Wonderful Product!
Pros
Commends prompt and helpful customer service but notes minor formatting issues. Suggests improving the ease of use for orthopedic exams and muscle tests.
Cons
Appreciation for quick customer service and ease of use with noted concerns about certain formatting issues.
Ease of use
8
Value for money
9
Customer Support
6
Functionality
6
Tiffany
Hospital & Health Care, 11-50 employees
Free Trial
Sep 01, 2013
Super
Super
Pros
In a small town Backchart meets the needs without overwhelming costs. Initial overwhelming feelings were alleviated with successful participation in CMS incentive programs.
Cons
Acknowledgment of effectively catering to a chiropractor in a small town although there were initial feelings of being overwhelmed.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Valere
Hospital & Health Care, 500+ employees
Free Trial
Sep 01, 2013
Practice makes Perfect
Practice makes Perfect
Pros
A solo practitioner praises BackChart's features like the patient portal macros and web-based platform enhancing patient interactions and reducing paperwork.
Cons
Praise for the patient portal macros and web-based platform with no explicitly mentioned downsides.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Alex
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
Promising Upstart
Promising Upstart
Pros
Initially hesitant the office embraced BackChart with good training and support. Customer support's receptiveness to suggestions and ease of use were crucial considerations.
Cons
no specific cons mentioned.
Ease of use
8
Value for money
9
Customer Support
9
Functionality
10
Robin
Medical Practice, 11-50 employees
Free Trial
Sep 01, 2013
Take the good with the bad
Take the good with the bad
Pros
After using BackChart for two years a practitioner highlights the consolidation of front desk workload improved efficiency and outstanding customer support.
Cons
nothing bad I can think of.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Daniel
Hospital & Health Care, 1-10 employees
Free Trial
Sep 01, 2013
New User Review
New User Review
Pros
BackChart is a valuable asset providing efficiency user-friendliness and useful features like macros and the Patient Portal. Recommended to colleagues.
Cons
No specific dislikes are mentioned.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Megan
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
Feedback
Feedback
Pros
In the first year of practice BackChart's excellent customer service and customizable macros for SOAP notes are praised for improving efficiency.
Cons
A higher level of technological knowledge is suggested for effective use.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Chad
Medical Practice, 1-10 employees
Free Trial
Sep 01, 2013
A very affordab le and versatile program that is very cost effective and easy to maintain.
A very affordab le and versatile program that is very cost effective and easy to maintain.
Pros
Highly pleased with BackChart after two years of use emphasizing easy EHR transition personalized customer support and significant clinic productivity improvements.
Cons
Works flawlessly on PCs but requires additional steps on Apple devices.
Ease of use
10
Value for money
9
Customer Support
7
Functionality
10
Nathan
Clinic, 11-50 employees
Free Trial
Sep 01, 2013