Remedly Reviews

“Pretty easy setup

Pros

Getting everything set up was pretty easy and finding my way around is really simple. Overall I have not run into any problems with the service since I started using it.

Cons

No complaints at all. The only problem I have ever run into was my internet cutting out but the software itself has been completely fine.

“Easy to use, good support and fair pricing

Pros

The platform is easy to use and the support is good. The pricing is fair too especially when we look at what other electronic health records charge.

Cons

I really cannot think of anything I did not like about it, it makes me wonder how those bigger EHR companies manage to stay so popular.

“innovative tool!

Pros

Remedly is smart, innovative tech. It enhances how we care for patients while helping private practices stay financially healthy. Plus they genuinely care about their partners success and about ours too and that's what a real partnership feels like.

Cons

Nothing really, being able to access it easily is a huge help for our team as they can always check their schedules which is really important. The software is pretty user-friendly too and new staff members pick it up without any trouble.

“Very user friendly with helpful support

Pros

Moving through the platform is easy and whenever I have had questions, the customer support team has been really helpful.

Cons

There are not many downsides to the platform though having cloud-linked storage would be a nice addition.

“Covers all our basic needs

Pros

It covers all my basic needs and lets the team view the schedule without hassle. Managing the daily workflow is easy and fast too which makes our whole service quicker and more polished.

Cons

A few features could be simpler to personalize and getting hold of customer support to resolve issues can sometimes be a challenge.

“quick notes and direct billing connection

Pros

Jotting down notes during a visit is quick and I can pull up lab results or medication history without clicking all over the place. The billing side connects directly to the charts so I do not have to enter anything twice.

Cons

The mobile view does not display everything properly and if I switch tabs too quickly, I can lose my changes. Updates also tend to log me out while I am in the middle of typing something.

“Really like its user-friendly design

Pros

I really like how user-friendly it is as it did not take me long at all to feel comfortable using it.

Cons

Once the free trial ends, I'd be looking at over $250 a month if I want access to the more advanced features which is quite expensive.

“Brings everything together in one system!

Pros

My favorite thing about Remedly is that it brings together the EHR, practice management and billing all in one single system.

Cons

If you have not used systems like this before, it might take a little while to learn all the different features.

“Simple to operate!

Pros

Getting around Remedly is not an issue and overall the platform is simple to operate.

Cons

I absolutely love every part of the app. so no complaints.

“an all-in-one, user-friendly platform

Pros

What stood out to me was Remedly's all in one approach, combining practice management, EHR, billing and patient engagement into a single platform. The interface is also user friendly and the automated features really help cut down on administrative work.

Cons

A few features could offer more customization and the system sometimes slows down which can be annoying. How it connects with other apps could be better too.

“Organizes workflow

Pros

It really helps organize our daily workflow by automating repetitive tasks that used to take up so much time. I also like how it keeps every patient's medical records neatly organized so when we see them, the visit is faster and feels much more professional.

Cons

I don't have anything bad to say, they have always given us really good service.

“Automates tasks smoothly!

Pros

Automating those time-consuming tasks has made our workflow a lot smoother and more consistent. So overall now it lets us dedicate more time to our patients and clients directly.

Cons

The price seemed a little steep at first but considering the size of our company and how much we use it, we can make the cost work.

“Easy to use

Pros

It is a easy to use tool for healthcare providers and setting up appointments is really simple too.

Cons

I feel like the wait times to get a response from customer service could be better.

“User friendly but feels outdated

Pros

The scheduling system is both user friendly and detailed.

Cons

It feels outdated and awkward. Moving between different sections is not smooth too as it's slow and the flow feels broken. Even the menu layout is really confusing and not user friendly at all.

“easy to figure out !!

Pros

I like that the website is pretty easy to figure out on your own and whenever I do have questions, customer service gets back to me right away!

Cons

Umm I'd like to be able to update payment cards on active subscriptions without having to cancel and start a new one. Other than that I really cannot think of any issues.

“Great calendar with visual flow

Pros

The calendar is great as I love how it flows visually. The reports are also useful, the color-coding helps and it's easy to navigate and set up. It even works smoothly in a practice that still uses paper charts.

Cons

It would be great to copy and paste appointments like Brickle used to, not just duplicate or move but a simple copy/cut and paste into a different time slot.

“Super user-friendly

Pros

Remedly is super user-friendly! I also really like that I can create my own templates to match how I prefer to document.

Cons

Usually it is just me getting mixed up. I sometimes cannot remember how to use certain functions.

“Patients can submit details and pay

Pros

It's great that patients can fill out and submit their own health details and make payments directly through the portal.

Cons

There are only two credit card processors that work with this tool and their rates are not very competitive. Plus prescription refills approved in the Rcopia portal do not show up in it and we cannot view or print refill records from within tool either.

“Flexible scheduling!

Pros

It offers flexible scheduling options and works as a complete EMR system.

Cons

The system can feel a bit glitchy at times and does not always adapt well to the specific complexities of my clinic.

“easy to pick up

Pros

Getting our practice started was surprisingly fast and the EHR was pretty easy to pick up. We also like how quickly the Remedly team responds to our questions and requests. Overall they are really good at fixing things proactively whenever issues come up.

Cons

I'd like to see a couple of integration tweaks like having insurance payments from the RCM system automatically show up in the EHR instead of someone manually entering them. But the good parts definitely outweigh these issues and we have found solid workarounds.

“Quick and well-informed customer support

Pros

The customer support team is both quick and well-informed solving problems fast. The software's customization also lets us adjust features to fit exactly what our practice needs which makes everything run more smoothly.

Cons

They are really great overall but some customization options are a bit limited which might not fit every practice's unique requirements.

“Came with so many needed features

Pros

It came with so many features and ended up meeting every one of our requirements.

Cons

Our patients found the patient portal a bit tricky to use at first.

“Really user friendly and helpful

Pros

The platform was really user friendly and helped me out a great deal.

Cons

Getting a general feel for how everything works was tough initially.

“Excellent customer service!

Pros

Their customer service is excellent as help is always just a quick phone call away.

Cons

We are still figuring out how to integrate it with our credit card terminal but I do get that it cannot connect with every single machine out there.

“game-changer for us and our patients

Pros

It is incredibly convenient for patients to access all the necessary information beforehand. Having them arrive with all the documentation already filled out really takes a load off during consultations.

Cons

I have noticed that some details could use more specificity, especially in campaigns where I'd prefer to save drafts before sending them instead of risking losing them.

“Partnering with Remedly has been a solid move

Pros

What I really appreciate is its all-encompassing nature. Running a Health Spa with multiple modalities and providers requires comprehensive software, and Remedly has definitely ticked off all the boxes.

Cons

Dealing with certain program settings that don't quite fit our needs can be cumbersome. Occasionally, we have to piece together reports and organizational aspects to make them work smoothly.

“Perfect for us

Pros

Remedy's platform is user-friendly and tailored to assist medical spas, dermatology, and plastic surgery practices. Since I started using Remedly in early 2019, it has made significant improvements. They've been understanding and patient with our office's demanding calls. Updates continually enhance the system, and they're responsive to requests for changes. We've had two very knowledgeable and responsive account representatives. Billing through Remedly, contracted with Auctus Dermatology Billing, has been smooth, and a special thanks to John at Auctus billing for being an asset to our success.

Cons

Remedly is a perfect fit for our cosmetic dermatology practice. However, the additional cost for Electronic RX is a drawback, especially since we're not large enough to justify extra expenses for all the add-ons. While customer support was inconsistent during the initial years, it has significantly improved over time.

“Simple amazing

Pros

The database managed by this software is simply remarkable. The information and assistance it provides are quite notable, and their customer service seemed good and appropriate to me.

Cons

the software can be somewhat complex to use and implement. It would be better if certain aspects were simplified or made more user-friendly.

“Love the customer support

Pros

Remedly is exceptionally user-friendly and provides me, as a leader, with all the tools and training guides needed for newcomers. Scheduling, maintaining, and operating our patient schedules is seamless with this system.

Cons

The main drawback currently is the lack of integration between Remedly and other systems. We've come across a few external systems we'd like to try, but unfortunately, none of them are compatible with Remedly, unlike some other EMRs.

“Great customer reps

Pros

While I currently use Athena, Cerner, and Remedly, Remedly stands out as an EMR with enhancements for cosmetic practices. However, there's nothing particularly exceptional about the product.

Cons

Customer support has gotten really better over the years and we are very happy with the current rep working with us.

“All the tea on Remedly

Pros

The assistance from remedly and their quick responses have been crucial for us during this transition.

Cons

We have had issues with Memberships, Commissions, and other aspects, but either they're being addressed or we've requested enhancements from the Remedly team for future updates.

“Custom workflows? Remedly gets it

Pros

It is easily customizable, offers multiple ways to accomplish tasks, and has great customer service! We absolutely love them.

Cons

Managing the patient portal experience could be more streamlined. Customizing the automatic texts sent before each appointment would save time, allowing us to attach patient consent beforehand. Implementing an automated patient check-in process would also alleviate the workload on the front desk. Additionally, having a "tip management" feature to assign tips from each appointment and improving custom report capabilities are areas where developers could make enhancements.

“Perfect for med spas

Pros

Its customizable features are unmatched.

Cons

My only suggestion would be to develop an app for the patient portal.

“Hard pass on recommending Remedly

Pros

I did not find anything likable about Remedly. I wouldn't recommend purchasing it. Speak to practices currently using it for insights.

Cons

I disliked everything about Remedly. In my experience, it's the worst medical software I've ever used. I highly recommend Aesthetic Pro instead. Buyer Beware!

“Scheduling and EMR features made simple and flexible

Pros

Customizing, using, and training on it was very straightforward. The customer support was fantastic. It was the only product that met our specific needs, offering growth, flexibility, numerous text and marketing options, and a reasonable cost structure.

Cons

Document building and management proved to be the most complicated feature. Fillable forms didn't align properly, so we eventually reverted to using paper forms.

“Super customizable billing solution that works

Pros

As a rapidly growing company providing Medicaid-covered services across different states, Remedly has been instrumental in automating Medicaid claims submission for us. Their developers worked closely with our Operations personnel to create custom billing solutions tailored to our needs.

Cons

There is nothing specific to dislike. Remedly is a young company still developing its billing solution. Whenever a feature we needed was missing, they created it for us.

“Your go-to for a complete medical database

Pros

Remedly offers us a comprehensive medical database covering everything from scheduling to check-in kiosks, procedures records, notes, follow-ups, invoices, payments, statements, pre and post-operative photos, and many more features.

Cons

While not the easiest software to navigate, its comprehensive nature makes it a a really helpful data management tool for us.

“Remedly makes life easier

Pros

Accessing Remedly is very convenient for the team to check their schedules at all times, which is crucial. The software is user-friendly, making it easy for our new hires to learn. The support from Remedly has been excellent, with prompt follow-ups on issues, and the account representative is always accessible.

Cons

The reports available for tracking upsells are the least favorable aspect of this software. I'd prefer to see a report that shows what a patient was originally scheduled for versus what was actually completed upon leaving.

“Why Remedly should be on your EMR shortlist

Pros

Scheduling is incredibly easy, and setting up patient accounts is a simple job for us.

Cons

Patient communication could be improved. It would be great to have a simpler way to text patients without requiring them to create a portal themselves.

“Plastic surgeons, this software is next-level

Pros

Remedy is easy to learn, navigate, and we can use it everyday to improve our workflow.

Cons

There aren't any major issues, just a few glitches with patient entry and portal access/navigation for patients.

“Very pleased with this product

Pros

Being a small practice with only six billing codes, the ability to customize was incredibly beneficial. Most products have too many features we wouldn't use, but with Remedly, we only pay for what we need.

Cons

Transitioning to Remedly took some time for our office, especially since we were still using an old server-based system. However, Remedly provided numerous instructional videos and utilized Zen Desk for assistance. Any difficulties were more attributable to our office's learning curve rather than issues with Remedly itself.

“Great customer service

Pros

Overall, the program is pretty easy to navigate and quick to learn.

Cons

Simple tasks like assigning patient EMR numbers or setting different prices for certain anesthesia and facility fees per procedure can be challenging.

“Highly recommend Remedly!

Pros

The software is very user-friendly and regularly updated with new functions relevant to the practice.

Cons

there were features lacking in the software since we were one of the first practices to use it. However, the company worked with us to integrate necessary features, and since then, they've consistently updated the software to keep pace with other EMRs.

“User friendly but needs additional reporting features

Pros

The product is straightforward to use, and finding information within the system is easy.

Cons

The reporting features leave something to be desired. I'd appreciate more user flexibility and the ability to generate reports without relying solely on Remedly's input.

“Great EMR!

Pros

The most impactful features for our practice with Remedly are charting and appointment scheduling. Our patients have no issues completing their medical history through the patient portal, and the self-scheduling option has been a helpful addition.

Cons

Adjusting to Remedly was initially challenging for our practice, as is expected with any new EMR system.

“The only upgrade the healthcare industry requires!

Pros

We spent a lot of time selecting an EHR for our practice, and among healthy competition, Remedly stood out for medical aesthetics. It has a very helpful subscription system that makes sure you pay for only those features you need the most, which keeps the investment cost as low as possible. I have developed some hacks that help me increase fluidity in my workflow (I’d love to share them if someone is interested!).

Cons

It depends on personal preference whether or not to use all of Remedlys features. For example, inventory tracking is amazing, but in my usage, it’s not that practical, so I ended up leaving it. Also, you would need a skilled person to operate the software and maintain well-documented patient data.

“Highly Recommended for Aesthetic Practices

Pros

Remedly has been a valuable asset for our aesthetic practice. It offers a comprehensive set of features specifically designed for our industry such as photo management marketing tools and inventory tracking. The integration with popular cosmetic injectable companies is a gamechanger allowing us to easily track and manage our inventory. The software is intuitive and the implementation process was smooth. The support team has been responsive and helpful throughout our journey with Remedly.

Cons

While Remedly is overall a great solution there have been a few hiccups along the way. We experienced occasional system slowdowns during peak hours which affected our efficiency. Some of the advanced marketing features require additional training and setup and we found the learning curve to be steep. It would be beneficial if the company provided more resources and training materials to fully utilize these features.

“We Love Remedly

Pros

Switching to Remedly from MSPA Mack Software was a great decision for our medical practice. While MSPA's software was outdated and limited to desktop use Remedly offers a modern and accessible solution. We were specifically looking for a centralized client database unlimited user access to the schedule via app or website and the ability to prepurchase services. Remedly checked all the boxes and has continuously improved since we started using it. The software has made it easy to support our business and the customer support has been incredibly helpful whenever we have any questions.

Cons

Although Remedly has been a great fit for our practice there are a few select features that we miss from MSPA. Firstly we used to be able to prepay for services at checkout without creating a prepaid package beforehand. Additionally the gift card process in Remedly is not ideal as the printed gift cards are not presentable and the associated code is timeconsuming to write. Lastly we would like more flexibility in scheduling providers as we have multiple providers and prefer to input specific available times instead of using time blocks.

“Excellent EMR for My Small Cosmetic Practice

Pros

The customer service of Remedly has been excellent for my small cosmetic practice. The software is easy to use and we appreciate its integration with Square for streamlined payment processing. The price is also reasonable and any little glitches we encountered were quickly resolved by the company.

Cons

While overall satisfied with Remedly we have experienced some minor glitches during patient entry and portal accessnavigation. However these issues were typically fixed promptly by the company and they did not significantly impact our experience with the software.