RevolutionEHR Reviews

“Loved the time saving presets”

Pros

I loved all the preset features. There was hardly anything for me to add in and that saved me a ton of time when I was just starting a new office.

Cons

Some of the new HTML formatting in the software is a bit of a nuisance but overall I'm very happy with Rev.

“A bit hard to learn at first”

Pros

I like that multiple employees can use the program at the same time and access different features. Plus, we can store all of a patient's records in one central hub.

Cons

There's just a learning curve to get used to how the program works. It's not hard to learn, though!

“Easy to use and cloud based”

Pros

The ease of use and cloud access just make this a much easier system to work with.

Cons

I have no negatives about this EHR. I used it at other practices and now that I'm an owner, I knew it was the right choice for me.

“simple to learn with great support”

Pros

We looked into several cloud-based software programs and ended up picking Rev because other ODs recommended it. You can start with the basics and then build up your Rev database to fit your needs as you grow. It's really easy and simple to learn and their support team during implementation is a gem!

Cons

It can feel a little intimidating at first with all the videos and training modules. Just hang in there! It gets a lot easier once you start using it every day.

“It just makes perfect sense!”

Pros

It just makes sense. You'd think that would be a given with any modern EHR but it really isn't. The exam flow, the checkboxes, the drop-down menus and the free-type boxes are all right where you'd expect them to be and they aren't cluttering up places they don't need to be. This is especially clear after using other systems.

Cons

Sure, if I were the one designing Rev, I'd probably tweak a thing or two. But honestly I don't have any serious complaints.

“Hard at first but great support”

Pros

I've been using Revolution EHR on and off for the past few years. The customer support was super knowledgeable and helpful with getting everything set up. Once we had it customized the way I wanted, the flow became easy and charting was straightforward.

Cons

It's quite difficult to use at start. I still have to reach out to support sometimes when I'm navigating and customizing templates but my rep is always available when I have questions!

“easy patient communication”

Pros

I like the demographic information section and how we integrate with Weave. It makes it easy to send patient reminders and let them know when their products are in. Overall the system is pretty easy to use.

Cons

It is really difficult to make changes in the accounting section. I get lost sometimes with all the different invoices and figuring out how to make corrections when I need to.

“Awesome support but hard schedule”

Pros

The live chat feature is amazing! The customer support person walked me through exactly how to fix my accounting invoice issue.

Cons

I really wish there was an easy way to see the next available appointment without having to scroll through the whole schedule to find it.

“Great dashboard”

Pros

the patient dashboard is great because I can see everything I need at a glance without having to click through a lot of different pages.

Cons

I love that you can build custom reports but it can be pretty tough to figure out how to do it.

“Amazing support and smooth check-in”

Pros

I just have to say a huge thank you to the support team for guiding me through setting up and learning Revolution for my new practice! My guide was incredibly patient and you can tell she genuinely loves helping her clients get comfortable with a new system. I am so impressed by how much she knows about the software. I'm also a really big fan of the new RevIntake. It's helped us make our patient check-in process super smooth.

Cons

I wish there was a way to email prescriptions directly to patients from the EHR itself.

“Best service”

Pros

The customer service is great. Support was my main contact for all my questions and she was always available to help me out.

Cons

You definitely need to spend some time setting up your exam flow because there are so many options and templates to play with. But once you get it set up just the way you like, it's absolute easy to use.

“outstanding onboarding support”

Pros

I am just finishing up my onboarding sessions with RevEHR and I've been incredibly impressed with all the attention and guidance I've gotten. I was so relieved to find a cloud-based system that works in Canada and handles both the clinical and optical sides of my clinic. A great bonus was how encouraging and supportive they were as I played around with the software to figure out how to use it best. The live Friday sessions were especially helpful, where I could watch them share their screen and show how to do everything from scheduling to billing. Picking software felt overwhelming at first but now I'm totally confident I made the right choice.

Cons

I get that this isn't a problem for most people but in my perfect world, there would be a version just for Canadians. That way, I wouldn't have to ignore all the parts of the software that are only for American providers.

“Easy to use and great service”

Pros

I love that I can add my own tests, customize treatment plans and that it's always easy to get in touch with customer service.

Cons

I honestly don't have any cons about Revolution.

“trustworthy tool”

Pros

What I really appreciate is the integrity of the company. I was able to confidently achieve Meaningful Use because Rev (and later RevAssure) took the time to educate me on how to do everything the right way. Thanks to their thorough training and efforts, I was completely prepared when I got audited.

Cons

It feels a bit cumbersome and not very interactive. The learning curve was definitely challenging for me.

“Works from anywhere with great help”

Pros

I can access it from anywhere and it almost never has any issues. Also the support team has been super helpful, both in setting it up for my current office and for my new one.

Cons

The initial setup was a little tricky to learn but it wasn't too bad. Luckily, the support team walked me through everything and it all worked out fine.

“Efficient with great partnership options”

Pros

I love all the partnership options that can integrate with the software and how easy it is to get them connected. On top of that, patient scheduling, adding insurance and charting are more efficient than any other system I've used. It does take a bit of time upfront to get the admin settings right for your practice but once that's done, you never have to do it again.

Cons

I wish the intake form would automatically update the patient's medical history for us.

“A surprisingly functional system”

Pros

I was pleasantly surprised by how efficiently I could modify the templates for my own exam choices. The refraction template was already so close to how I usually do things which was a nice surprise. I was even more pleased with the health evaluation section and I felt like I could record complete and accurate findings using their templates. I was also impressed with other areas, like contact lens ordering, pre-programmed referrals for my most frequent doctors and the accounting/insurance section. Honestly I can't pick just one thing I liked best. I was really impressed with how functional the whole system is. I was actually surprised by how much I liked Revolution!

Cons

I feel like this software can be adjusted to fit almost any optometry practice. The only real problem I can see is for people switching from paper records to a computer. We all want to see patients on time and it takes a while to get fast and efficient with any new system. You just need to practice with Revolution to build up that speed.

“User friendly and customizable”

Pros

It's very user-friendly and I can also customize it to fit my needs.

Cons

I haven't run into any major issues yet but I'll definitely come back and update this if I do.

“Flexible and easy to use”

Pros

We have been using it for a long time and have never had trouble with the software adapting to our needs. The transition has been smooth.

Cons

No cons because it is very user-friendly.

“Best solution for private practices”

Pros

All the modules like scheduling, billing, ordering and insurance work well together. The design is intuitive and it works well for my optometry clinic.

Cons

I did not like the inventory sheets at first but they have improved.