RevolutionEHR Reviews

“trapped by a system of workarounds”

Pros

They need to start listening to what the doctors are asking for! Stop just offering new features that cost extra. Why would I pay for an add-on when the basic product still needs work? and they should personally call us back to talk, not just send out surveys.

Cons

It gets the job done but I have to use a ton of workarounds just to get through the day. The worst part is feeling stuck with them now because they hold all of our data.

“Loses my data and very slow”

Pros

Sometimes it just loses or messes up my data. I find myself having to triple-check things that should be automated which shouldn't happen.

Cons

It feels cumbersome to use and it seems like the company doesn't really listen to our feedback. Any improvements they do make take forever to actually happen.

“Perfect for managing my office!!”

Pros

It really helps me manage my office and keep an eye on everything that's going on. It's perfect.

Cons

It's perfect. I honestly can't think of a single negative thing about RevolutionEHR.

“manages your entire practice!”

Pros

I love that I can check my charts from anywhere. If I'm on vacation, I can quickly peek in on my practice and make changes if I need to. Taking payments, doing exams, following trends and managing patients are all in one easy system. The team is always adding new, helpful improvements to keep up with what we need.

Cons

The mobile app is very limited. I even got a Samsung Fold to have a bigger screen on the go and it's still not great.

“Easy to use but needs training”

Pros

It's the best EHR I've used so far. It's very easy to find your way around and there are often a few different ways to get the same task done.

Cons

I wish there was more hands-on training for how to use RevolutionEHR to its full potential. The videos are okay but I'd really like to talk to an actual person especially when you're first setting up. Maybe even a check-in once or twice a year after that.

“Simple to use”

Pros

I think it's great! I love how simple it is to use and I really enjoy the fact that I'm always learning something new.

Cons

I find it harder than it should be to link people together in the system.

“popular but not for medical care”

Pros

I have been using this product for a while. It's pretty popular with a lot of optometrists and it's fairly easy to use.

Cons

I feel like RevolutionEHR is built more for practices that focus on selling glasses and contacts. It's a lot less useful for medical eye care.

“Charged me before i started”

Pros

They charged my account before I even had the system set up and started using it.

Cons

It's terrible. The communication is awful and they aren't informative at all. They charged my account before I even got the system set up and started using it.

“Simple, thorough but shuts down”

Pros

I am a huge fan, it's so positive. I love how it's simple to use but still incredibly thorough at the same time.

Cons

The system shuts down for maintenance more often than I'd like.

“very friendly but too many clicks”

Pros

It is very easy for everyone to use, whether they're new staff, seasoned staff or the optometrists doing the charting and prescribing.

Cons

Everything takes too many clicks and you have to go through too many screens. It also seems to have outages pretty often.

“Reliable one”

Pros

It's a simple, no-fuss EHR that's really easy to use for optometry practices. I'm not sure how it works in bigger settings but it's great for our small four-person clinic, especially for charting, billing and compliance checks.

Cons

I think it would be really helpful to add more e-payment options to the billing portal, especially for crypto payments.

“Exactly what an optometrist needs!”

Pros

I’ve worked as a certified ophthalmologist/optometrist for over 15 years. I signed up for Revolution EHR after reading scores of review accounts on different platforms and decided to take it up about a year ago. Since then, the system has been a breeze. I particularly like the retinal drawing tools included in the software – allow me to custom-fit patients’ lens measurements to the right contact design. Love it!

Cons

I’ve had a confusing encounter, recently, with one of their customer service reps contacted through the official website’s Contact Us page; the individual concerned seemed to suffer from a severe language barrier (because of which my request to sign up for a service add-on had to fall on deaf ears!).

“A total disaster to deal with”

Pros

The software used to be really slow and clunky, though I will say it has gotten better in the last year.

Cons

After I closed my business, Revolution sent me incomplete copies of my own records. They basically forced me to buy their read-only product for $1,600 a year to get everything. It really feels like they left my records incomplete on purpose to make me pay. On top of that, I've been fighting with them for three months just to get my final invoice. I still can't even get them to charge me for the read-only access which I need by the end of the year. This company is a total disaster. I would never, ever do business with them again.

“Not for medical practice at all!!”

Pros

It's just not designed for a medical-based practice. Don't even get me started if you want the whole list of problems, just give me a call.

Cons

It's just poor.

“Bugs make it slow and glitchy”

Pros

I don't like the bugs

Cons

Sometimes it's slow to load and log in, it logs me out randomly and things don't refresh quickly enough.

“Its just okay”

Pros

Its been fine for me. I'm mostly used to the software now and I've learned how to handle the constant issues that pop up during the workday.

Cons

I have had quite a few issues. I feel like Rev is so detailed that it ends up being confusing. There are way too many different places in a patient's chart to add notes. Our old system had just one place for notes, which was nice because everything was together. I also don't like that you can only see one day of the schedule at a time instead of the whole week. And you can't even see the whole day without scrolling. The software is really glitchy and I get at least two or three error messages a day that force me to log out and back in. Sometimes it doesn't save the patient's information or their visual acuities. Everything requires a bunch of clicks like ordering glasses or sending prescriptions. When we switched, we were told everything would transfer over but that was completely untrue. I've had to manually import data for over a year which is a huge chore when you're already busy.

“Easy to understand and very loyal”

Pros

It's super easy to understand. We've been using it since day one back in 2013 and we've never even thought about switching. We're also really liking the payment collection feature we use with it now.

Cons

I don't have any complaints. We're super loyal to this product.

“powerful and functional”

Pros

I really appreciate all the additional features and functionality it has.

Cons

I wish it had appointment icons or little indicators for patients right on the schedule.

“Easy to use but save is annoying”

Pros

For me the best parts are how easy it is to use, that it's cloud-based and all the customized templates.

Cons

It's annoying that you have to click the "arrow" to save instead of just a "save" button that keeps you on the page. An auto-save would be even better!

“Lifesaver during the shutdown”

Pros

It is an awesome one-stop shop. All of our records are in one place and we could even access them during the pandemic shutdown when our offices were closed. Because we could get into the system remotely, we could still help our customers and patients. We never could have done that if we were stuck with paper files in the office.

Cons

There's honestly nothing we don't like about this software.