Medical Devices, 1-10 employees
“Quick access but very glitchy”
Pros
Very easy it is to access patient files in RevolutionEHR both past and present. Also, the ability to merge duplicate files (like one from three years ago and one from a recent visit) is a game-changer. I also like the software's design; it's really easy to use.
Cons
The worst part for me is how glitchy the software can be. There are times when I just can't log into my RevolutionEHR account unless I try over and over. It's incredibly frustrating when I'm busy and have a lot of patients to see.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Hospital & Health Care, 51-100 employees
“Great service but hard to use”
Pros
The thing I liked most about using this software was how easy it was to get in touch with a customer service rep.
Cons
My biggest issue is that the software just isn't user-friendly. It takes a lot of practice and time just to figure out how to do simple tasks.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Foster Eye Care, 1-10 employees
“Easy to operate”
Pros
This software is very user friendly. And I absolutely love how I can customize so many features!
Cons
I wish the calendar feature was better. You can only look at one day at a time, it would be better if it was a week at a time visible instead.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Medical Practice, 1-10 employees
“Smooth but with a clunky layout”
Pros
Revolution is smooth to use and has all the features I need in an EHR. My staff has been able to learn it really quickly.
Cons
Using the software feels a little clunky at first but it does get easier over time. I still don't think the layout is all that great, though.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Health, Wellness and Fitness, 1-10 employees
“Easy to tailor to my needs”
Pros
I was able to tailor the exam template to my specific needs and align it to be simpler and faster.
Cons
For me, it's like any other new software and it just needs some practice and time to get used to it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Hospital & Health Care, 1-10 employees
“Simple data transfer but hard letters”
Pros
It's easy to transfer data from previous years to the current date. I love the autosave feature. I can also print multiple prescriptions and link them to the optical department for a faster transition from the exam room to ordering.
Cons
I find it really difficult to save and then find the referral letters I create in the software. It should be a lot simpler.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Medical Practice, 1-10 employees
“Ahead of our needs but too many clicks”
Pros
The software always seems to be ahead of our needs. The REVS staff are amazing. I've had three sessions with their support team and they really pulled me out of the weeds. They were very patient and I'm very grateful to them.
Cons
Changing the encounter templates is a real hassle. It requires way too many clicks to get anything done.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
St Croix Vision Center, 1-10 employees
“overall good software”
Pros
In comparison to other software we’ve used in the past, we would choose RevolutionEHR as it is much better. They just need to fix a few bugs that the system has. It allows multiple users and is easy to use once you learn it. It is also able to retain a lot of data.
Cons
The customer support is not great, usually they don’t even respond. The system does crash a lot. Also, whenever there are updates the system runs slower.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Lafayette Eye, 11-50 employees
“Quick to learn”
Pros
The updates are precise and entering information is simple. Video information meetings are amazingly useful and increase comprehension of product to its latent capacity.
Cons
We face a few technical issues sometimes, like the site might unavailable, and there are a few diagnoses that are not listed or available to add.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
LOUISVILLE VISION CENTER, 1-10 employees
“Beginner-Friendly Interface”
Pros
It is user-friendly and very easy to learn and use. The requests are anything but difficult to do on this system. Taking appointments is extremely simple to do and you can place a ton of information in the demographics that you require for the patient data.
Cons
Sometimes the system gets really slow and just goes offline while we’re using it. It is actually something very annoying about it and slows our work.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
