Noterro Reviews

“Shout out to the team who built this awesome app”

Pros

They have completely transformed the booking process of ours. The design is so intuitive and it makes making reservations stress-free. Plus I love the attention to detail and how easy the interface is to use.

Cons

I believe there's room for improvement in pricing, despite it being relatively cheaper compared to alternatives.

“Optimal Living”

Pros

I appreciate the user-friendliness of Nittio, especially its customizable pricing and convenient mobile navigation. The appointment reminders it sends to clients are particularly helpful.

Cons

I have noticed that in some other platforms, attaching a credit card to a client file is included in certain price plans. However, breaking down all the options can lead to a rapid accumulation of costs, especially if we aim to provide additional services to our clients.

“Great all in one solution”

Pros

I really appreciate the soap notes and customization options. The tagging feature on the body is fantastic, and I love how the system learns which tags I use most frequently.

Cons

The calendar and booking functionality feels somewhat cumbersome. Moving appointments around is not as straightforward, and associated invoices or notes don't move along seamlessly. Deleting appointments also involves multiple steps.

“Noterro Review”

Pros

I find Noterro accessible, customizable and I appreciate having access to the online app.

Cons

It would be more convenient if appointments made through online booking were automatically added to the calendar without needing confirmation from the practitioner. Having the ability to accept or decline appointment requests directly would be helpful.

“Great EMR, Great prices”

Pros

The setup was a breeze, and I particularly like the feature where there's a video for everything.

Cons

I wish there were more features tailored specifically for medical practices, such as improved input options.

“Getting started with ease”

Pros

Noterro provides incredible customer support with quick and helpful responses. Additionally, the app portal enhances accessibility, offering unmatched quality for its cost.

Cons

I find the process of using soap notes in this system to be a bit challenging. I miss the simplicity of creating checkbox lists for treated areas and techniques used. The prospect of manually typing everything is daunting, although I understand there might be typing shortcuts available.

“Clean booking experience”

Pros

From the first use, the platform felt very simple. Everything is simple to understand, the options are clearly laid out and the interface isn't visually overwhelming. That really matters for customers who just want to book an appointment without getting distracted or confused.

Cons

I honestly don't have many complaints. The only thing I'd really like is a better monthly calendar view because the current month layout feels too cramped and harder to read than it should be.

“feature-packed and worth it”

Pros

Getting started with Noterro was simple and it offers a lot of features for the price. It also feels like a really solid company to work with.

Cons

I'd just like to see a few features refined a bit more to make the system even better.

“online booking and charting win”

Pros

Using it has been very simple and whenever I've had a question, the response has come back quickly. The online booking and online charting are features I really appreciate and being able to work from anywhere makes a big difference.

Cons

One thing I'd change is having the option to add pictures to client files included instead of offered as an extra feature. That would make it much more convenient to keep clients' referral letters stored right in their profile.

“Branded portal with useful features”

Pros

One of the best parts for me is the web portal for patients especially because I can customize it with my company branding and even have it installed like an app on my patients' devices. That has been incredibly valuable. There are also a lot of other features I really appreciate: patients can see both past and upcoming appointments and add themselves to a waitlist, they can view and pay invoices and they're able to download their clinical notes directly from the portal. The appointment layout can also be customized so everything appears larger and clearer which matters a lot for older patients. I also really appreciate how services and categories are organized. It's a very feature-rich setup. Having multiple duration options for services makes the scheduling layout much more practical and being able to assign different payment rules to each service is a very useful touch. The overall client payment settings are also excellent. A lot of other platforms don't support keeping a card on file but Noterro does. On top of that, the ability to label patients and apply credits to their accounts feels unique and genuinely helpful.

Cons

A few important pieces are still missing and they would make a major difference if added. The biggest one is a dedicated telehealth option. Integration with Zoom or Google Meet would likely solve this especially since both offer HIPAA-compliant capabilities. I've managed to create some workarounds but they're buggy and far from ideal. Another major gap is the lack of a way to assign certain services to specific days or times. That's extremely important in a service-based business. If that never gets added, it could eventually become a deciding factor for me.

“fantastic support and scheduling”

Pros

A fellow massage therapist pointed me toward Noterro and it ended up being a much better fit for my needs. My setup was a bit complicated and I had already had a hard time trying to make Acuity and Book Like a Boss work. The thing that really convinced me was the free Zoom meeting with the support rep. He was extremely knowledgeable, set realistic expectations for online booking and even helped me find a workaround for my specific situation. The online tutorials were also very useful once I actually sat down and watched them and I appreciated that I could access them anytime while setting up my clinic. On top of that, the online support was prompt and very helpful. My clients are also really happy that I can now offer online scheduling.

Cons

If I could have had it my ideal way, I would have loved a full white-glove setup where someone handled everything for me. That said since it's my system, it does make sense that I know how it works and how to adjust things as my clinic grows.

“simple scheduling with helpful reminders”

Pros

The program keeps things simple and the automatic email reminders it sends to patients are really helpful.

Cons

Mailchimp was a bit confusing to navigate at first when I needed to send mass emails to patients.

“Labels and square integration shine”

Pros

The workflow has been really solid and I especially love the labels and how well it integrates with Square. Once the macros are set up, it becomes very fast to complete daily notes. The forms are also a nice part of the system. I'd also love to see the copy function work on finalized notes.

Cons

Setting up shortcuts and implementing codes takes quite a while. I'm also not very impressed with the billing side of it especially with the ongoing issues around date of service and having to create workarounds.

“unbeatable value for features”

Pros

Compared with other options, the pricing is hard to beat for everything it includes.

Cons

Getting familiar with the app's back end does take a little extra time especially when learning how to navigate it.

“flexible and budget-friendly”

Pros

Plenty of flexibility is built in so it can be customized to fit exactly how you want to work. For everything it offers, the price is hard to beat compared with other software.

Cons

There is definitely a bit of a learning curve at the beginning but the support is excellent with helpful articles, tutorial videos and even personal audits. As long as you invest the time to learn it, it pays off.

“Booking and reminders i love”

Pros

Between the online booking, automatic reminders and calendar syncing, Noterro has been a really solid fit for me.

Cons

Honestly I haven't run into any real issues with Noterro at all. I love using it.

“excellent value and fast support”

Pros

You really get a lot for the price and the few times I've reached out to the help desk, they've responded quickly and been very pleasant to work with.

Cons

I'm still having some trouble getting a new therapist integrated into the scheduling system.

“Prompt and efficient support”

Pros

Any issues I've run into have been handled quickly and efficiently every time.

Cons

I don't really have any complaints, aside from having to type at least 40 characters in this part of the review which is a bit annoying.

“quick setup and client-friendly site”

Pros

Getting everything set up was simple and the website is very simple for customers to use.

Cons

One frustrating part is that any changes you make don't apply to existing appointments so you either have to update every appointment again or wait until those bookings are done. It's also difficult to reach an actual person by phone since support mainly has to be handled online.

“Handy on-the-go scheduling”

Pros

Using Noterro feels very simple and being able to access it from my phone makes it really convenient when I need to handle things while I'm out and about.

Cons

I do wish products could be integrated into the web portal.