Overall Rating

4.8

30 Review(s)

Rating Distribution

5

star

(25)

4

star

(3)

3

star

(2)

2

star

1

star

Satisfaction Score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

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NoTerro Is Amazing
Pros

I appreciate Noterro's cost-effectiveness, functionality, excellent support, and ease of use.

Cons

Currently, I don't have any complaints about the current system in place.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Marsha

Health, Wellness and Fitness, 1-10 employees

More than a year

January 2024

Noterro is so-so
Pros

I am grateful for the ability to link my Square account with Noterro, although I'm still exploring its full potential.

Cons

I've noticed that I don't receive text notifications when clients book appointments, which would be a helpful feature.

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

Jeannie

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

January 2024

Great system
Pros

The support from Noterro is outstanding. The service is friendly, and they provide prompt answers along with clear, step-by-step instructions.

Cons

In the few months that I've been using Noterro, I haven't encountered any downsides yet. It seems to meet my needs effectively.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Melanie

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

January 2024

Best APP for me
Pros

It's great that my clients can book appointments themselves. Noterro is very user-friendly and reasonably priced.

Cons

no complains about the app/program.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Diane

Health, Wellness and Fitness, 1-10 employees

More than a year

January 2024

Awesome Product and Customer Service
Pros

I was impressed by the quick support response and their thorough understanding of client confidentiality. Noterro is also very cost-efficient.

Cons

At the moment, nothing stands out as a negative aspect. Whenever I've had an issue, the Noterro team has been quick to address it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Michelle

Alternative Medicine, 1-10 employees

More than a year

January 2024

Ecstatic to be back on with Noterro
Pros

Noterro has everything I need, and every feature is beneficial to the user.

Cons

I have encountered an issue with not being able to create an adjustment field for writing off courtesy discounts on a final invoice when closing out a client's session.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sarah

Health, Wellness and Fitness, 1-10 employees

More than a year

January 2024

Just starting out
Pros

Noterro's soap notes section is excellent for keeping files organized. I also appreciate the availability of invoices for financial tracking and the ease of sending intake forms via email with just one click.

Cons

Purchasing gift cards can be a bit tricky and confusing, as there doesn't seem to be a dedicated option for it.

Ease of use

7

Value for money

7

Customer Support

10

Functionality

8

Courtney

Health, Wellness and Fitness, 1-10 employees

January 2024

Best portal I have ever used
Pros

Using Noterro is incredibly easy and straightforward. Everything I need is just a click away.

Cons

I find it challenging to delete certain items within the system.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Mary

Alternative Medicine, 1-10 employees

More than a year

January 2024

Best Decision!
Pros

Both myself and my patients find Noterro incredibly easy to use, and the customer service is fantastic.

Cons

I am still in the process of exploring all the features Noterro offers, so I can't comment on this aspect yet.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Hannah

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

January 2024

Noterro RULES!
Pros

Having used other platforms like Web PT and PT Everywhere, I can confidently say that Noterro is superior. The user experience and interface are better, and it's overall easier to use.

Cons

It would be beneficial to have a built-in feature for Home Exercise programs.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Johnny

Alternative Medicine, 1-10 employees

Less than 6 months

January 2024

New to Noterro
Pros

I find every option within Noterro valuable, and the chat team has been extremely helpful.

Cons

As of now, I haven't found any aspects of Noterro that I particularly dislike.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sarah Lynn

Health, Wellness and Fitness, 1-10 employees

January 2024

Cost-Effective HIPAA compliant EHR system.
Pros

I'm pleased with the HIPAA compliance and how easy it was to set up. The live help customer support has also been excellent.

Cons

I regret not discovering Noterro sooner! So far, I haven't encountered any issues.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Alex

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

January 2024

Great and affordable practice management software
Pros

The ease of use, coupled with the SOAP notes and affordability, make Noterro a standout option.

Cons

It's a bit inconvenient having to scroll down to see my entire day's schedule.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Asha

Health, Wellness and Fitness, 1-10 employees

January 2024

Very satisfied long term user.
Pros

Noterro is incredibly user-friendly and the customer service is top-notch. I appreciate that they welcome suggestions for improvement and consistently make updates to enhance efficiency.

Cons

While there haven't been any major issues, the regular Tuesday morning updates sometimes disrupt the flow of the clinic. However, these updates generally bring helpful improvements.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Nancy

Medical Practice, 1-10 employees

More than a year

January 2024

Highly recommended CRM software
Pros

I find the navigation, charting, and booking processes extremely easy. The online booking feature is convenient, and the support from the Noterro team is superb.

Cons

Noterro is a fantastic software solution for RMTs, offering comprehensive features at a very competitive price point.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Mostafa

Health, Wellness and Fitness, 1-10 employees

More than a year

January 2024

Noterro is a great product
Pros

Not being very tech-savvy I was relieved to find that Noterro is easy to use.

Cons

I haven't encountered any drawbacks with Noterro so far. It fulfills all my requirements effectively.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Jenny

Health, Wellness and Fitness, 1-10 employees

More than a year

January 2024

Fast response on customer service
Pros

When I had a question, I was impressed by how quickly customer service responded.

Cons

One thing I've noticed is the absence of an app for booking services, which would be a convenient addition.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Cassandra

Consumer Services, 1-10 employees

January 2024

Title your review
Pros

I love their simplifies scheduling with its user-friendly interface and convenient text and email reminders.

Cons

I find that using soap notes could be made more user-friendly. It would be convenient to access all past notes easily, rather than just the last treatment, as currently, it requires navigating through multiple areas to retrieve previous clinic notes.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kim

Health, Wellness and Fitness, 1-10 employees

More than a year

January 2024

An amazing bang for your buck
Pros

The ability to customize the app with my logo adds a personal touch, which I find impressive.

Cons

I've encountered an issue with the system failing to recognize a new client and automatically send a welcome package, including intake forms and consents.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

Anne

Health, Wellness and Fitness, 1-10 employees

January 2024

Kudos to the team behind this stellar app
Pros

They have revolutionized the booking process with its intuitive design, making reservations stress-free with its attention to detail and user-friendly interface.

Cons

I believe there's room for improvement in pricing, despite it being relatively cheaper compared to alternatives.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Masoud

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

January 2024

Optimal Living
Pros

I appreciate the user-friendliness of Nittio, especially its customizable pricing and convenient mobile navigation. The appointment reminders it sends to clients are particularly helpful.

Cons

I have noticed that in some other platforms, attaching a credit card to a client file is included in certain price plans. However, breaking down all the options can lead to a rapid accumulation of costs, especially if we aim to provide additional services to our clients.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Amanda

Health, Wellness and Fitness, 1-10 employees

More than a year

January 2024

Great all in one solution
Pros

I really appreciate the soap notes and customization options. The tagging feature on the body is fantastic, and I love how the system learns which tags I use most frequently.

Cons

The calendar and booking functionality feels somewhat cumbersome. Moving appointments around is not as straightforward, and associated invoices or notes don't move along seamlessly. Deleting appointments also involves multiple steps.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Kelly

Health, Wellness and Fitness, 1-10 employees

More than a year

January 2024

Noterro Review
Pros

I find Noterro accessible, customizable and I appreciate having access to the online app.

Cons

It would be more convenient if appointments made through online booking were automatically added to the calendar without needing confirmation from the practitioner. Having the ability to accept or decline appointment requests directly would be helpful.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

Leslie

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

January 2024

Great EMR, Great prices
Pros

The setup was a breeze, and I particularly like the feature where there's a video for everything.

Cons

I wish there were more features tailored specifically for medical practices, such as improved input options.

Ease of use

9

Value for money

9

Customer Support

9

Functionality

7

Najat

Health, Wellness and Fitness, 1-10 employees

January 2024

Getting started with ease
Pros

Noterro provides incredible customer support with quick and helpful responses. Additionally, the app portal enhances accessibility, offering unmatched quality for its cost.

Cons

I find the process of using soap notes in this system to be a bit challenging. I miss the simplicity of creating checkbox lists for treated areas and techniques used. The prospect of manually typing everything is daunting, although I understand there might be typing shortcuts available.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Laura

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

January 2024

Keeping the product after free trial
Pros

The scheduling process is very easy and efficient as it sets up automatically. I havent attempted to upload my own forms yet, but I am hopeful that it will be a straightforward task.

Cons

Currently, the program cannot directly fax or send a note to a physician from the template. The only option is to download it to the computer and send it as an attachment. Noterro plans to add this feature in the future, but it is not being worked on at the moment.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

9

Thomas

Medical Practice, 1-10 employees

April 2023

Overall Great
Pros

The customer service has been great, especially when it comes to responding to my questions. However, some of the workarounds have been overshadowed by the additional features like Find a Time, Linking family accounts, Privacy and the setup videos.

Cons

It took me a bit more effort and exploration to access some of the features, and there were some limitations in the Admin, Practitioner (Therapist) and Asst. views that I found confusing initially. However, I appreciated the ability to ask questions during scheduled meetings, and the team discussed some of the items that are currently being developed. It would be useful to have visibility on the current items in progress.

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

Lee Ann

Health, Wellness and Fitness, 1-10 employees

March 2023

Its alright, good for simple repetitive treatments but needs serious improvement.
Pros

We need to improve the booking systems email notifications and receipts as they are currently only functioning intermittently.

Cons

The Output Language Code in use lacks important features such as charting, assessments, ongoing treatment goals, and warnings/notifications.

Ease of use

8

Value for money

7

Customer Support

7

Functionality

6

Robert

Health, Wellness and Fitness, 1-10 employees

February 2023

The best option in town
Pros

The software has an excellent booking system, email notifications and receipts feature.

Cons

The software lacks a few important features such as charting, assessments, ongoing treatment goals, and warnings/notifications.

Ease of use

10

Value for money

9

Customer Support

8

Functionality

8

Danyell

Individual and Family Services, 1-10 employees

January 2023

Noterro Review
Pros

My favorite features are the online calendar and reminders.

Cons

To clarify, I am interested in having greater customization options for the soap notes and intake form.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

Jenny

Health, Wellness and Fitness, 1-10 employees

December 2022