Noterro Reviews

“Responsive support every time

Pros

Whenever I needed help the customer service communication was excellent. Someone always got back to me and that level of support is something I really appreciate.

Cons

At this point there really isn't anything I dislike. I'm very satisfied with Noterro's service overall though I suppose a few things might come up over time.

“smooth booking every time

Pros

Booking through Noterro has been really simple and that is exactly what I want from a scheduling service. The whole process feels nearly smooth every time I use it.

Cons

I really do not have any complaints. It sends text confirmations, makes services simple to find and I also appreciate that my local nail and hair salon uses it.

“Solid value

Pros

One of the best parts is the value you get for the price. The customer support has also been very helpful and I appreciate the appointment reminders, the option to send follow-up emails through the system and the fact that the software keeps improving with new features over time.

Cons

A few things still need work. Software updates sometimes happen during business hours which can be disruptive. The online booking page feels disorganized and it is not simple to calculate practitioner timesheets or generate accounts receivable reports for specific date ranges. It also lacks flexibility for booking with a 5-minute cleanup buffer, sending automated waitlist notifications, tracking referrals, calculating the number of return visits per patient, automatically creating an invoice when a patient is marked as arrived and handling patients who do not have appointments.

“helpful support and training

Pros

The customer support team has been outstanding. They walk you through the system navigation in detail and Noterro also provides step-by-step videos that make the setup process easier to follow. Once you learn how to use it,

Cons

Setting everything up involves a lot of steps. I still haven't used it enough yet so I can't really comment much beyond that.

“Best support and value

Pros

Honestly the customer service has been the best I've dealt with in any software. The team is consistently helpful, patient with those of us who need a bit more technical guidance and very quick to respond. The app itself is excellent.. simple to use while still being highly efficient. For the price, I really don't think there's a better option out there.

Cons

The only thing I'd personally like is for the myoman in previous notes to pop up but that's really more of a preference than an actual problem.

“billing and reminders done right

Pros

Handling billing and appointment scheduling feels much more organized with this software and the automatic text and email reminders are something I really appreciate.

Cons

Every now and then I run into a glitch where a page won't load although it doesn't happen often. It did come up today and customer service fixed it quickly.

“Constant improvements help

Pros

Using Notaro has been very user-friendly and anytime I've had a question, the team has responded quickly and resolved the issue without hassle.

Cons

At this point there really isn't anything I'm unhappy with about Notaro. They continue to make improvements and address any issues that come up.

“convenient calendar and notes

Pros

The calendar function feels very simple and having all my notes in one accessible place has been a huge plus. I also really appreciate being able to upload photos directly to a client's profile.

Cons

Future analytics reporting functionality is missing. I'd really like to have a clearer view of how things are going and what the upcoming year might look like.

“simple square sync and setup

Pros

Getting started as a new provider felt very simple and the platform was easy to navigate right away. It syncs with my Square account which is a huge plus and I also love that I can forward the link to my own app.

Cons

I really have nothing to complain about. It seems to cover all the needs, concerns and modalities we require for our practice.

“Strong customization

Pros

As a solo cash-based physical therapy practice the pricing had been a really good fit for the features included. The platform keeps things simple and that's honestly what separates Noterro for me after working with everything from EPIC to other systems. I also appreciate being able to match the online portal to my brand colors, offer online scheduling, customize forms and agreements and tailor treatment notes with smart phrases.

Cons

That said the newer pricing model feels less friendly for sole practitioners. Some features are especially important for a small practice without front-desk staff and the waitlist really seems like it should be included at the base level. Invoicing is also missing smart phrases which would make a big difference. It would be much more helpful to use smart phrases in the invoice notes section or to duplicate an invoice when checking in a client.

“my positive review

Pros

Whenever I've had a question the team has replied quickly and been genuinely helpful. They also keep improving the software with regular updates which makes it clear they're focused on making things better for users.

Cons

I don't have any real complaints. Anything I wasn't a fan of ended up being addressed in an update so overall I'm very happy with Noterro.

“Quick support and helpful AI

Pros

One thing that really stands out is how quickly the team responds and how fast you get results. The AI does a really good job of answering questions with detailed instructions that are clear and simple to follow.

Cons

Noterro management should improve the intake forms by adding more ways to create new intake forms and health history forms that meet licensing college association requirements. It would also help to have more choices and options available, while keeping everything simple enough to use for older users who are not very computer savvy.

“Scalable and user-friendly platform

Pros

The customer service has also been excellent and the AI features add a lot of value. It feels like the kind of software that can really support our business as it continues to grow and scale.

Cons

One thing I'd still like to see improved is the notes section. It would be helpful if it were more customizable especially for personal injury cases. Having a template I could tab through and adjust specific sections would be much better than needing to piece everything together with multiple snippets.

“fast support

Pros

Coming in with limited tech skills I was pleasantly surprised by how simple the setup was. There's also a ton of help available whenever questions or concerns come up and every issue I ran into was handled really quickly.

Cons

The only downside was realizing I had used my trial on the Max plan instead of the Base plan which is actually a better fit for my small-town solo RMT clinic. I originally thought the Google Analytics feature would be useful but I'm not too concerned about not having it on the Base plan.

“user-friendly scheduling standout

Pros

Getting doctor availability set up and booking appointments right on time for new patients and their accounts is very simple. The platform feels very user friendly overall and makes day-to-day scheduling simple to manage.

Cons

Finding the right section for a specific task can take a bit of searching but the AI assistant and live support are very convenient whenever help is needed.

“Handy chat option and clear layout

Pros

the overall layout makes everything simple to understand. The chat feature has also been really useful and I usually get a response pretty quickly.

Cons

I haven't come across anything I dislike. I'm still getting familiar with the site so if that changes later, I'll update my thoughts.

“Attentive support and thorough fixes

Pros

Whenever I've needed help the responses have come back very quickly and the fixes are always detailed and helpful.

Cons

Nothing to complain about at this point. I've been using Noterro for 4 years now.

“economical pricing

Pros

The support team has been fast, professional and reliable. The pricing is also very appealing.

Cons

I don't have any complaints. I've consistently received excellent service every time.

“peace of mind with noterro

Pros

Running my clinic feels a lot less stressful with Noterro because it gives me the same features I love without costing an extra $30 a month. It's very user-friendly and I especially appreciate that they provide a dedicated phone number for automated calls like appointment reminders. On top of that, their support team is always quick and efficient whenever I need help which has been fantastic. I've tried other booking platforms before and those usually left me feeling overwhelmed but this one has been a relief to use.

Cons

Noterro really delivered when I was first opening my clinic and it's been a pleasure using it ever since.

“snippet feature saves time and quick pay

Pros

Right from the start it felt simple and packed with just about everything I need. The snippet feature is a standout.. typing three letters can instantly drop in a full paragraph into my notes which saves a lot of time. Quick pay also makes it really convenient to document and charge while I'm on the go. Being able to create custom forms is another nice bonus. It also includes AI features although I haven't had a chance to try those yet.

Cons

One part that hasn't worked as well for me is the click-on-the-body-area image feature. It actually takes longer to finish notes when I need to edit the current visit. I may have been able to click something like the levator muscle and note the CT junction but I stopped experimenting with that tool. I'd also like to see access to more standard assessment forms.

“Swift zoom booking

Pros

Overall it was a positive experience because I was able to book a Zoom appointment quickly and the customer service during that process was excellent.

Cons

The AI note-taking feature was disappointing because it didn't capture everything I said. My special tests and detailed findings were left out and it only produced a very general note. Because of that, I had to redo my notes which ended up taking more time instead of actually helping me save time on charting.

“polished booking page

Pros

Compared with other booking apps Noterro lets me set up two different clinic locations which is really useful. It also allows me to add a clinic description on the booking page and that gives the page a more polished, professional look.

Cons

Clinical notes would be easier to review if notes from different dates appeared on the same screen, similar to how Cliniko handles it.

“simple even for first-time users

Pros

Getting around the platform feels very simple even for someone using the system for the first time. It's user friendly and doesn't take long to figure out how to navigate.

Cons

A few features are placed in spots that aren't very simple so they weren't always where I expected them to be. I also checked a help article at one point but the information there was inaccurate which meant I had to reach out to support by email to get the help I needed.

“clean interface with secure soap notes

Pros

Navigating Noterro feels very simple, the interface is clean soAP notes are stored securely and there are plenty of customizable settings that make it adaptable to different workflows.

Cons

Wish there were more affordable subscription options for solo practitioners and it would be much better if the booking platform could work as a widget directly on my clinic website instead of sending clients to a separate page.

“Login and clinical notes are both convenient

Pros

Logging in is simple and doing clinical notes is simple.

Cons

I just wish there were a dedicated app since that would make it more convenient.

“more affordable than jane app!

Pros

Running a new practice means keeping expenses under control and Noterro is a much more affordable option than Jane App.

Cons

At first I wasn't thrilled that it didn't include a built-in video platform. After looking into it though, I realized I could just use the video platform that comes with my Psychology Today subscription which I'm already paying for anyway. In the end, not having video integrated here may actually help me save even more money.

“support replies quickly

Pros

When I've needed guidance their support team has replied very quickly and the platform also comes with a wide range of really useful features.

Cons

The only downside is that downloading data for backup can't be done directly and requires contacting support.

“two-way sync works well with flexible scheduling

Pros

The two-way sync works really well and the scheduling options and controls give me the flexibility I need to manage appointments efficiently.

Cons

One thing I'd still like to see is the ability to toggle back and forth between current and previous appointments for quick reference. It would also help if user invitations didn't expire after just 7 days.

“Customer support stands out with one-on-one help

Pros

One thing that really sets Noterro apart is the customer support. They reply quickly and they even offer one-on-one help with senior technical staff which is something I honestly don't see from many other companies.

Cons

At this point I don't have any complaints. The software has been excellent and the support has been just as impressive.

“automation that keeps me updated

Pros

Having my practice automated has made a huge difference. I used to work in an office where everything was done manually and a lot of the time I wasn't told when the schedule changed.

Cons

Nothing really comes to mind. If there's ever a feature missing, they're open to talking about adding it.

“Stellar support

Pros

There's a plan that fits every clinic size. The support team has been amazing and always responds quickly.

Cons

I haven't come across anything that's been unsatisfactory.

“I am loving noterro support

Pros

A friend who runs a massage business recommended Noterro to me and I started with a 30-day trial that was later extended to 60 days. I'm only 3 weeks into starting my business and I already absolutely love using Noterro. The support has been amazing.

Cons

At times when I chat with a Noterro genius, the response can be a little slow but I do always end up getting the answers I need.

“helpful scheduling for practitioners

Pros

Clients can book appointments without hassle and on the practitioner side it's simple to schedule people and make changes when needed.

Cons

The downside is that you can't speak with a live agent and get an immediate response.

“efficient workflow

Pros

Noterro has been an excellent program to use. It's simple, efficient and works really well.

Cons

I haven't run into anything I dislike.

“feature-packed and quick to learn

Pros

It comes with a lot of useful features and after moving over from another system, getting familiar with it and finding my way around didn't take long at all.

Cons

The look of the interface could be improved a bit with a nicer design and maybe some more color.

“Proactive support every time

Pros

Whenever I reached out their support team responded quickly and handled things efficiently. They walked me through everything step by step which made the process very simple to understand and follow.

Cons

One thing that would make it even better is having a section for tracking product inventory.

“all-in-one booking bliss

Pros

Running a massage therapy practice is much easier now because it brings everything into one place. It connects my business and external calendars, handles online booking, forms, reporting, invoicing and payment integrations so I'm not bouncing between different tools. The notification feature has also been really useful for catching things that might otherwise slip through the cracks, like client birthdays and similar reminders. On top of that, customer support has been fast and helpful anytime I've contacted them with questions or needed help resolving something.

Cons

There should be more flexibility in the client online booking web portal especially when it comes to the layout, features and overall look. Other than that I'm happy with the application.

“Works well on phone and pc

Pros

It doesn't take long to get the hang of and I can use it efficiently on both my phone and my PC.

Cons

I'd still like to see some improvements made to Noterro GO.

“organized support for my business

Pros

Running my business feels much more efficient and organized with this program. It helps keep everything on track and supports my workflow really well.

Cons

Everything has been good overall. I did run into an issue with a client's financial summary related to the date range but it was resolved.

“Standout support

Pros

The regular webinars that walk through upgrades and new features, along with Noterro's YouTube tutorials, make account setup feel effortless. On top of that, their customer service is outstanding and truly hard to beat. I honestly didn't realize how much I was missing until I started using it.

Cons

I genuinely don't have a single negative thing to say about Noterro. It has completely transformed my practice.

“efficient and user-friendly

Pros

Using Noterro has been very efficient for me. The layout is well organized and the platform is simple to navigate and use.

Cons

Up to this point I haven't run into any issues. Customer support has also been responsive and efficient whenever needed.

“fast support and easy booking

Pros

One thing that really stands out is how quickly customer service responds whenever I reach out. The online notes have made pulling up records much simpler for me and the online booking feature has made managing appointments far more convenient than I expected.

Cons

There are still a couple of minor issues. On some browsers, typing can lag a bit and scrolling through points on the diagram isn't always very responsive. I'd also appreciate an option to add a second email address to one account so someone could book online with one email while receipts are sent to another, like when a child books their own appointment but the parent needs the receipt.

“accommodating support

Pros

The scheduling system is simple to work with. The forms are well designed, simple to edit and practical to use. Whenever I run into a problem, the support team is outstanding and does an excellent job walking me through it.

Cons

One area that could be better is the layout of the scheduling system especially with more customization options. Another issue is that forms sent to new patients often end up in spam because they are automated so I have to remind patients to check their spam folder which is not the best first impression.

“easy scheduling and invoicing

Pros

booking appointments is very simple. setting up customers doesn't take much effort either and processing invoices is something I really appreciate.

Cons

Patients aren't able to enter discount codes when they make a booking.

“Works really well for our clinic

Pros

It's been very simple to use for our healthcare business and fits nicely into our daily workflow.

Cons

The only thing I'd really want added is an auto-correct feature for spelling.

“Responsive support every time

Pros

Whenever an issue comes up the support team gets back to me quickly and is very responsive.

Cons

Setting up a profile the first time could be more user-friendly since there are quite a few steps to go through.

“super efficient

Pros

Right from the start their customer service has been wonderful. They respond quickly and are happy to walk you through everything step by step.

Cons

Nothing to complain about yet.. I've really enjoyed using them overall.

“affordable and always improving

Pros

Noterro has been a very affordable option which is a big plus. Since it's a newer platform, it keeps growing and getting better over time. It's also very simple to use and the tech support feels genuinely personal and helpful. It never feels like you're just dealing with a robot.

Cons

One thing I don't like is that updates sometimes happen during work hours. It would be much better if they were done on Sundays or very early in the day. Another issue is that, at times, messages from Noterro end up in people's spam folders.

“smooth booking flow

Pros

One thing that really works well with Noterro is the affordable pricing. There are also plenty of add-ons available if you want or need extra features and the patient side is very user-friendly which has made the booking process feel smooth.

Cons

A limitation is that I can't view the charts and calendar at the same time.

“Flexible add-ons that fit

Pros

I like how flexible the add-ons are. I can choose only the features I actually need, like insurance billing, file uploads or text and phone call reminders without being charged for tools I never use. That setup makes the platform feel much more practical and cost-effective.

Cons

The only thing I'd like to see improved is email integration. Right now, Mailchimp is the only option available so it would be even better if the platform supported more email providers.