Noterro Reviews

“fantastic support and flexibility”

Pros

Running my massage therapy clinic has been much more manageable with this affordable and customizable platform for handling both bookings and billing. It also offers add-ons whenever I want to expand and the customer support has been absolutely incredible.

Cons

My only regret is not discovering it earlier. I spent more than five years using a different system and the support team made switching over incredibly easy.

“Supportive for solo practice”

Pros

Perfectly priced for a self-employed, one-person clinic. The support team has been fantastic.. quick to respond, friendly and genuinely helpful whenever needed.

Cons

Getting familiar with the layout takes a little time at the beginning but Noterro offers step-by-step instructions and videos to help with the initial setup. Once you start using it every day, it becomes much easier to navigate.

“all-in-one for my practice”

Pros

Simple to use and really convenient as an all-in-one solution for a massage therapy business.

Cons

I honestly have no complaints. It's simple to use and also very affordable.

“switching was smooth”

Pros

Switching systems was really simple and I'm also pretty comfortable with the pricing.

Cons

I don't like that memberships don't include an option to leave a tip.

“notes and payments made simple”

Pros

Handling notes and taking payments is really simple in Noterro.

Cons

It still lacks the ability to create a chiropractic consent form directly within the platform.

“Constantly improving”

Pros

Price feels very reasonable for what it offers. They keep rolling out upgrades to improve the service which is really nice to see and customer support responds quickly whenever needed.

Cons

A few add-ons do come with extra charges but considering the overall value and low base price, that makes sense to me.

“soap notes and secure access”

Pros

The platform is simple to use and having two-factor authentication adds extra peace of mind when it comes to security.

Cons

The initial setup for forms and the online booking checkboxes took a bit of figuring out so there was a small learning curve at first. I did need to reach out to Noterro for help but both times I got support very quickly which made the overall experience a positive one.

“online booking with full functionality”

Pros

Using Noterro has been simple and the online booking feature combined with its full functionality makes it really convenient to manage everything in one place.

Cons

One frustrating part is retrieving and printing data from invoice payments since the dates get mixed up and disorganized even when filters are applied.

“affordable full-featured emr”

Pros

Compared with pricier EMR systems Noterro gives me the same intervention tools at a much lower cost. It's simple to use and covers everything I need without the bigger price tag.

Cons

A calendar that includes major holidays is missing so I still have to check those separately and coordinate time off on my own.

“soap notes and big savings”

Pros

I originally switched to Noterro because of the SOAP notes feature and the interface immediately felt simple. Over time, the calendar has improved a lot and about five years ago it became good enough for me to cancel my overpriced Mindbody Online subscription. That change ended up saving my business a significant amount of money.

Cons

Honestly I do not have any complaints. The system fits my business needs really well and I have been very happy with it.

“Solid basics for starting out”

Pros

It covers the essentials you need to get a new business up and running without costing too much. The Squarespace payment integration is also a really helpful feature.

Cons

The interface isn't quite as simple as I'd prefer although I've been able to contact customer support whenever needed. They've been approachable, down-to-earth and answered all of my questions.

“affordable and customizable”

Pros

Using Noterro has been simple from the start. It's affordable, simple to work with and offers a good level of customization overall.

Cons

One thing that still feels limited is the customization of the clinic-side colour schemes.

“feature-packed and always improving”

Pros

There's a lot included here for the price and they keep adding updates and expanding the platform. The treatment and SOAP notes are also highly customizable which has been a big plus.

Cons

The initial setup can feel a little confusing at first especially when figuring out how the features are arranged and where everything lives but it's nothing that can't be worked through.

“all-in-one and affordable”

Pros

Everything is kept in one place, it's simple to work with and the price is very reasonable. The calendar sync is really helpful too and overall it's very user-friendly.

Cons

I just wish there were more templates available to choose from.

“Affordable and user-friendly tools”

Pros

Noterro has been a solid option because the pricing is reasonable, the system is user friendly and the QuickBooks connection is really helpful. The reports feature works well and the direct billing tracking is another part of the software that has been very useful.

Cons

Getting started was more frustrating than it should have been because there is no IT support available by phone unless you book an appointment ahead of time. The setup process relies heavily on YouTube tutorials and those were not very helpful for me which led to a few mistakes. The videos also felt too general when it came to intake especially around what order to follow and what applies specifically to Canada versus the USA.

“pricing that keeps me loyal”

Pros

The affordable pricing is the main reason I've continued using the product.

Cons

I don't like that Square isn't compatible with the classic online booking option.

“helpful support from day one”

Pros

Right from sign-up, the support has been excellent. It's really nice having their team reach out first instead of me needing to chase them down for help.

Cons

At this point I haven't run into any real issues and the setup has been simple. The only thing I'd still like to figure out is how to update my SOAP notes since I'm not sure how to do that yet.

“Fast support and a friendly interface”

Pros

Whenever I need help with Noterro, their support team gets back to me really quickly which I truly appreciate. I'm not especially confident with computers so having an interface that feels simple makes a big difference for me.

Cons

Honestly there's not much to criticize. The only minor thing is that once I get comfortable with how something works, they sometimes change it though most of the time those updates end up being improvements.

“powerful booking app value”

Pros

Having the same tools as other well-known online scheduling and booking platforms but in an app format, makes Noterro really convenient to use. On top of that, it's noticeably more affordable so it delivers strong value for the cost.

Cons

I really can't think of any problems with Noterro. Anything that did come up was fixed or resolved within minutes so I honestly have no complaints at all.

“booking and billing made simple”

Pros

Booking appointments, paying invoices, filling out forms and handling other tasks is very simple.

Cons

I'm happy with it exactly as it is; it has everything someone would need to run a better practice.