Noterro Reviews

“Quick clinic setup and responsive support”

Pros

The platform feels simple even for someone who isn't very tech-savvy and the support team has been incredibly responsive whenever I've needed help.

Cons

The biggest downside for me is not being able to use my own client forms. I also don't really have the time to rebuild them from scratch using the template.

“EASY setup at low cost”

Pros

Getting started with Noterro was really simple and the price point is very affordable.

Cons

I don't have any major complaints though the appointment booking page that clients see could look a bit more polished.

“simple EMR that works”

Pros

It's a pretty simple EMR overall.

Cons

SOAP notes could be more user-friendly. It would be helpful to have a point-and-click option for specific muscle groups, similar to Chirotouch.

“medical-focused and professional”

Pros

Having a medical-based layout instead of the typical spa-style setup was a big plus for me. Noterro is also very versatile when it comes to keeping my database HIPAA compliant while still looking professional and the ability to share documents with clients for their doctors, insurance and other needs really set it apart from other online scheduling platforms.

Cons

One thing I expected was a text reply option for appointment confirmations but that feature wasn't available. That said I mentioned it to customer service and they're already working on adding it in a future update.

“Clients love the online booking”

Pros

Hands down, the online booking is the standout feature. I've used other systems before and Noterro is easily the one my clients are happiest with. They can manage their appointments online without any hassle and I was able to connect Noterro to my website for smooth booking. Clients also really appreciate that the intake forms are simple, actually work and don't glitch. Setting up online accounts is also very simple for them. Compared with other providers I've used which felt buggy and unreliable, Noterro feels much more polished and smooth from the client side. It's also very convenient on my end because updating things like pricing, services, descriptions, availability and scheduling is quick to do. The SOAP notes are another big plus since they're user-friendly and Noterro works very well on mobile. I've used systems where you can do almost everything on your phone except SOAPs which becomes a real inconvenience during a packed day with clients.

Cons

At this point I've only run into three small things I don't love about Noterro and they're pretty minor overall. I genuinely love using it and would absolutely recommend it. First, clients can't purchase gift certificates, either online or in person. There are possible workarounds, like setting it up as a service or manually checking out that dollar amount but it would be much better if gift certificates could be bought online directly. Second, when I want to request time off, I have to go into the calendar and adjust each day one by one instead of selecting a date range and blocking it all at once. It's not a huge issue but it does take extra time and feels like something that could be improved later. Third, I'd really like more appointment reminder options for clients. Right now, there's only the option for one email and one text with different timing settings available. Personally, I'd prefer clients to receive two emails and two texts.. one set 48 hours before the appointment and another set on the day of.. since people often forget.

“affordable and simple to use”

Pros

It's affordable and getting everything set up and running is simple.

Cons

The online booking system has come a long way and is much better than before but there are still a few areas where it could improve compared with other platforms.

“Helpful videos”

Pros

Whenever I've needed assistance, the support team has been excellent. The help desk replies quickly and the FAQs are useful too, usually with a video linked that walks you through what you need.

Cons

I honestly haven't had anything to dislike. The help desk responds in a timely manner and the FAQs are helpful, often including a video link for extra guidance.

“Clients love using it”

Pros

My clients have no trouble accessing or using this program. On the back end, it has been consistently reliable, it feels very foolproof and the support has been excellent.

Cons

It still doesn't sync with Zoom or at least I haven't seen that option available yet.

“online booking and two clinics”

Pros

Having online booking has been really helpful and being able to manage two clinics within the system is a big plus.

Cons

When using two clinics the daily totals aren't separated at the end of the day which makes that part harder to track.

“Simple setup and HANDY videos”

Pros

The layout is really simple and the how-to videos are simple and easy to follow.

Cons

Creating my own custom templates was a bit challenging.

“Helpful booking calendar”

Pros

Booking appointments and viewing everything on the calendar feels very simple to use.

Cons

I still have not started using the online booking feature so I am not sure whether the client booking side shows requests first or if bookings are confirmed automatically.

“all-in-one for busy clinics”

Pros

Having everything in one platform has been a big plus. It can be tailored for different therapists and professions, works well for both online use and front-desk staff and clients can create their own login to check past appointments whenever they need. That's especially helpful at year-end when they want to print their appointment history.

Cons

The only thing I miss from our previous system is the way it changed a client's color on the schedule once they had paid. On a busy day, that made it much faster to see at a glance who had already paid and who still hadn't. Noterro uses a small icon instead and it's easier to overlook when you're moving quickly.

“Tracking powerhouse”

Pros

My admin team had no trouble getting comfortable with it because the system is very user friendly. The feature I appreciate most is how thoroughly it keeps track of everything. It records booking times, who made the booking, who updated the appointment, the invoice date, the transaction date and almost every other detail you might need. Noterro also continues to improve its services over time.

Cons

Whenever an upgrade rolls out, there always seems to be some kind of glitch in the system. It's really inconvenient and at least once a year there's a new feature everyone has to learn. That tends to disrupt the flow of bookings and SOAP notes for a while.

“scheduling and reporting done right”

Pros

Getting my schedule set up was really simple and it had every function I needed right from the start. The access to sales, invoicing and tax reports is something I really appreciate especially with the helpful filters. The Square integration is also a big plus and works really well for me.

Cons

Every now and then I run into issues when using Noterro across different platforms or browsers. It definitely seems to perform best on Safari.

“Perfect fit for small clinics”

Pros

It covers everything a small clinic really needs without piling on a bunch of unnecessary features. It was simple to roll out and using it day to day has been very simple.

Cons

One thing that feels missing is better notification support for new patients assigned to specific practitioners. I'd also love to see more options and flexibility around how notifications can be used.

“online booking saves hours”

Pros

Having online booking has been a huge help. It works really well and saves me a lot of time.

Cons

The SMS pricing is frustrating especially since 100 SMS doesn't actually seem to equal 100 messages because of the bit/data calculation, I think.

“User-friendly and efficient”

Pros

Using Noterro has been simple and it works efficiently for both our staff and our clients.

Cons

We'd really like is the ability to edit client names instead of having to cancel everything and start over when a name needs to be changed.

“daily scheduling and billing win”

Pros

The integrations with other products are really useful and I rely on it every day to keep track of services, schedules and billing.

Cons

Customer support can sometimes take a little while to respond but they're always polite, helpful and able to provide a resolution.

“Fast setup”

Pros

Support is very responsive whenever there's a question or an issue to report. The system works reliably overall and when something does go wrong, it usually gets fixed fast. It's also clear they keep improving the software and the overall user experience from every angle.

Cons

I'd still like to see more detailed scheduling features, such as the option to add "add-ons" to treatments during online booking. There are also times when certain settings are a bit difficult to locate if you're not very familiar with the program.

“helpful setup resources”

Pros

Even without being very tech-savvy, I was able to get the system set up and learn how to use it on my own. It definitely took some time but sticking with it paid off. The setup resources were also really helpful along the way.

Cons

Getting everything set up was the hardest part for me, mostly because technology just isn't really my thing. Honestly I'd probably say that about any system I had to configure myself. If it had been an option, I would have happily paid someone to handle the setup for me.