SPRY EMR Reviews

“great team support

Pros

The team including customer support has played an absolutely central role in both the early stages and ongoing growth of our business and I've relied on them heavily.

Cons

NO cons. I really appreciate that they are always on hand and respond quickly whenever problems crop up and even when I've asked them to check particular items without expecting a prompt reply, they've often turned around those small fixes faster than I anticipated which genuinely makes me feel supported and valued as a service provider running a new startup business and it gives me confidence moving forward.

“clean & adaptable eMR

Pros

As a physical therapist who runs a cash-based practice this platform has genuinely been the best EMR experience I've used and I keep coming back to it because the interface is so clean, simple and adaptable to the quirks of my business model. The platform feels thoughtfully designed with enough flexibility to accommodate the specific workflows and billing nuances I need, yet it never feels cluttered or awkward to navigate. What impresses me most though, is the team's attention to detail and their willingness to collaborate on customizations, anytime I've asked for tweaks to forms or workflow adjustments, they responded quickly and worked with me until everything fit my process exactly. My customer success manager, Snehal, deserves special mention, from the very first interaction she has been outstanding, listening carefully, communicating clearly, following up reliably and proactively ensuring that things run smoothly. Having someone so dependable and genuinely invested in my success has had a huge, positive impact on how efficiently I run my practice. If you want an EMR that actually supports the way you deliver care, it is the one I would recommend without hesitation.

Cons

I'd really like the ability to modify the EMR's structure myself similar to what some other vendors offer because being able to make immediate, hands-on changes would speed up workflow tweaks. But I understand that a feature to enable this is reportedly in development so I'm hopeful it will arrive soon.

“elevated our practice with excellent support

Pros

Using it for my Physical Therapy practice has genuinely elevated how I run things, the platform and their customer support are among the best I've experienced. They refine the interface based on feedback, make custom adjustments for my clinic quickly, respond within 24 hours and even manage my billing and credentialing smoothly. Since I run a small clinic part-time, the AI tools and documentation features have been both affordable and genuinely impactful helping me grow my business while cutting down the hours I spend on admin work.

Cons

Honestly there isn't much that I dislike about this tool. However I have noticed that a few of the AI-driven documentation features can behave unpredictably at times and exhibit bugs which is frustrating when I'm trying to move quickly but in my experience the team has resolved most of those issues as the product continues to evolve so the problems have been diminishing rather than persistent.

“AI documentation boosts workflow

Pros

The AI-assisted documentation has turned out to be a complete game changer for my workflow dramatically reducing the time spent creating and updating documents which has been a huge relief.

Cons

The onboarding felt somewhat unstructured to me and I would have really appreciated a more hands-on, guided experience during the initial setup so I could get up to speed faster.

“Fast and reliable eMR

Pros

Launching my first clinic a few months ago pushed me to choose this tool and the decision has held up well. The system is fast, clean, simple and noticeably more reliable than the EMRs I used in previous roles. Technical issues have been rare, downtime nonexistent so far and whenever small quirks pop up, the support team handles them quickly despite the time-zone gap.

Cons

Some parts of the SOAP notes are in places I'm not accustomed to, goals, for example, show up under assessment rather than the plan but from what I can tell this may be configurable and it hasn't caused me any real problems during charting. At times it can be a little unclear who the right contact is for a specific concern yet when I message the support team through my direct chat channel I'm usually routed to the correct person within a reasonable timeframe so that workaround has worked well enough.

“Simple documentation and billing

Pros

What really stands out for me is how easily documentation and billing are integrated. Their team handles billing when I hand it off and the customer support is consistently excellent. Weekly billing meetings keep communication tight, AI Scribe speeds up notes and tools like the efax reader make scheduling and new-patient setup much easier for clinicians.

Cons

When I'm going through the AR and Patient collection reports it's tough to get to the Charge ID so I can view the ERA or claim history or jump straight to the patient's billing area because the report doesn't link directly to those details. At the moment I have to close the report, switch to the patient tab, search for the individual, open their account, drill into the billing section and then click the Charge ID to pull up the information I need which interrupts my workflow and feels unnecessarily time-consuming.

“Responsive, attentive support team

Pros

Responsiveness and attention to detail from their support team make me feel as though someone is actively partnering with me. They understand the field, offer smart suggestions before I even ask and support me fully when I choose to implement them.

Cons

While the AI components excel at producing the note I wish the platform would allow the entire SOAP note, interventions included, to be generated and accepted by AI rather than requiring freehand input.

“smooth scheduling but few bugs

Pros

Since switching to this tool the efficiency has been a major upgrade. Thorough documentation no longer feels rushed and patients can adjust their own appointments which has made the entire scheduling flow far more flexible. I've even recommended it to colleagues because of how smoothly everything runs.

Cons

There are some general bugs that are still being worked out and while I expect those kinks will be resolved over time, they can be annoying in daily use. A handful of my patients have also experienced trouble with payments processing. Additionally, I'm not certain whether it's a browser issue on my end but I frequently have to refresh this tool because my schedule won't repopulate after I finish documenting a patient which disrupts my workflow.

“centralized and easy navigation

Pros

For my day-to-day tasks having everything centralized makes navigation easy and helps me switch between documentation sections quickly saving time when I'm searching for specific details.

Cons

I have noticed sometimes the system sometimes behaves glitchily and because of that patients end up being able to set up duplicate profiles which creates confusion and extra cleanup work.

“flexible templates but has scheduling glitches

Pros

The easy templates and generous free-text fields suit me well especially since they avoid the restrictive checkbox-heavy setups other EMRs use.

Cons

However I've noticed occasional glitches. For example when I type a patient's name to schedule an appointment the system sometimes creates a brand-new case unintentionally which disrupts my workflow and requires extra cleanup.

“access from anywhere

Pros

As a user I love being able to access my schedule from anywhere and view billing details instantly when patients call. The self-scheduling, insurance-verification tabs and authorization tracking have removed so much administrative friction and the documentation layout is clean and simple.

Cons

I'd appreciate a feature that warns patients when their authorizations are about to expire and prevents them from booking appointments beyond their existing authorization within their chart which would help avoid overlooked tasks and additionally, it would be very helpful if I could place scheduling blocks from my phone when I'm away from the office.

“Simple and all-in-one workflow

Pros

Navigating the interface is simple for me and being able to document visits, verify insurance and collect copays all in one place makes my workflow easy.

Cons

Unfortunately I sometimes have to refresh the page repeatedly because the schedule takes too long to load and doesn't show up promptly.

“cuts documentation time significantly

Pros

In my experience it cuts documentation time dramatically turning the process into something manageable rather than draining.

Cons

I've noticed occasional billing mistakes although the team is actively and conscientiously working to refine the insurance billing and authorization workflows.

“convenient patient coordination

Pros

I've found it incredibly convenient to coordinate and manage a POC and I appreciate that patients can handle much of this independently as well.

Cons

When it comes to scheduling I feel there should be a wider range of viewing options and controls and I would also like the ability to send an appointment card via text message or email.

“Fast, easy note-taking

Pros

For my workflow note-taking has become fast and easy and the authorization alerts help ensure patients are always renewed on time which has been extremely helpful.

Cons

The patient emails are overly long and verbose and I've noticed that many patients struggle to log in when trying to schedule appointments.

“simple organized, task management

Pros

This app has been a major asset for me and my team, simple, capable and great at keeping everyone organized and aligned as we tackle multiple tasks and deadlines.

Cons

Occasionally I notice that the benefits checks come back incorrect which forces me to manually verify the results and adds extra work and unnecessary confusion.

“Uncluttered, easy-to-learn layout

Pros

What I appreciate is how easy and uncluttered the layout is because it doesn't feel convoluted or overwhelming and I find it extremely simple to learn and move around.

Cons

I'd like more control over how my schedule screen is customized and I wish I could easily review prior come across s within patient profiles, seeing every scheduled visit both upcoming and past, along with clear details about when and by whom appointments were set up (for example, booked online versus entered by a clinician).

“aligned documentation process

Pros

I find the documentation process really easy since it automatically carries forward details from my previous session which speeds up finishing my daily note and lets me quickly add or remove anything I don't need.

Cons

Every so often there are glitches in the notes that force me to delete the appointment and begin again and I also notice it can be slow to load at times.

“Reduced admin burden, faster notes

Pros

Using this tool has stripped away so much of the administrative burden that I've regained a lot of time to devote to my patients and other clinical responsibilities and because I'm consistently caught up on documentation, I can usually complete a daily note in one to two minutes and finish an evaluation in under ten minutes.

Cons

Honestly there isn't anything about this platform that bothers me although I would like the verify eligibility tool to also have the option to automatically generate a patient chart from the retrieved data so that I don't need to manually enter the same information twice during intake.

“User-friendly, efficient interface

Pros

I've found the interface very user-friendly and think it provides an aligned efficient way to enter clinical documentation especially because it's specifically designed to support outpatient therapy workflows.

Cons

Overall very few complaints from my side. However adding smart-phrases and the ability to use tables or grid-style layouts would help me more effectively organize and review objective data within my notes.

“easy documentation workflow

Pros

What I appreciate most is how easy this tool's medical documentation system feels since it lets me finish all of my notes during my regular work hours instead of forcing me to catch up on them off the clock.

Cons

In my experience they've had a few issues with billing and invoices in the past and those occasional errors have been a frustrating aspect of using the service.

“Reduced documentation time

Pros

By using this platform I cut down my documentation time considerably which frees me up to dedicate more time to my patients.

Cons

Because this software pushes updates so often I sometimes get confused by the changes which interrupts my workflow.

“simple interface, quick onboarding

Pros

What I appreciate most is how simple the interface is and how rapidly I can finish documentation tasks because this lets me onboard new staff to the EMR quickly while keeping documentation errors to an absolute minimum.

Cons

Sometimes I notice occasional glitches when I have too many tabs open and that instability can disrupt my workflow so I end up having to close and reopen the program to get it working properly.

“Outstanding, responsive support

Pros

I really appreciate their outstanding customer support, they respond quickly to any questions or concerns, actively work to resolve problems as they come up and there's never a delay in issuing bills while collections are handled efficiently.

Cons

I've noticed there isn't much formal training provided for the EMR so I ended up learning a lot by trial and error as I used it but on the plus side it's really simple to ping their team on Slack with any EMR questions and I consistently receive fast, helpful replies.

“Faster reimbursements

Pros

Because reimbursements are processed more quickly and customer service has noticeably improved I'm experiencing far less stress overall which allows me to stay focused on delivering patient care.

Cons

At this point I haven't run into any negatives, they've met my expectations fully.

“collaborative and efficient implementation

Pros

From the outset our interactions with the team have felt exceptionally collaborative as they consistently listened and showed a real commitment to addressing the significant issues we faced with our previous EMR, their responsiveness and determination to find solutions made a noticeable difference. They keep communication clear and frequent giving the impression that the whole team is on hand whenever we have requests, questions or concerns. The platform itself is simple and has noticeably improved efficiency across our front-desk, clinical and billing teams. Migrating and integrating our data was both smooth and accurate and I appreciate that this tool continually solicits customer feedback and regularly rolls out new and enhanced features. We are thoroughly pleased with our decision to switch to this platform.

Cons

It has been very open to the customizations we've asked for but I will say that some of those tweaks have required a few days and several iterations before they were just right, patience was sometimes necessary. We did come across a few small bumps early on with integrations like scanning and faxing, yet those problems were sorted out quickly. Generally speaking whenever I've run into an issue this tool has been persistent and methodical about resolving it which has reassured me that they follow through on their commitments.

“Prompt and impressive customer support

Pros

I found the customer support to be outstanding and incredibly prompt in their responses which really impressed me.

Cons

I come across a minor coding glitch early on that was promptly patched and because the issue was resolved I now prefer this tool over the EMR I used before.

“Improved workflows....

Pros

Using this tool has been a real game-changer in how I and my colleagues handle our company's daily operations because it has improved therapist workflows and efficiency while also making billing and administrative tasks noticeably easier, the overall impact touches every aspect of our routine work. On top of that it feels very AI-forward to me offering advanced capabilities that I haven't seen matched in my experience working with electronic medical records for both large institutions and smaller organizations.

Cons

Switching to any EMR inevitably involves an adjustment period for everyone on the team and I definitely felt that when we moved to this tool which required time for clinicians and admin staff to get comfortable with the new workflows. Nonetheless my impression is that it rolls out features and updates far more smoothly than other EMRs I've used making the transition less painful overall.

“Highly customizable platform

Pros

What I really value is the degree of customization we've managed to create a setup that fits our needs and whenever I raise an issue their replies come back in under twenty-four hours.

Cons

We did have to spend some time aligning with the team since understanding each other's perspectives required us to work through certain cultural differences before we could be fully on the same page.

“Quick issue resolution

Pros

We're big fans of how customizable the platform is and being able to ping the team through Slack for quick answers makes a tangible difference in getting issues resolved quickly while I have noticed that larger or more complex requests naturally require more lead time, the team's responsiveness on smaller issues is consistently prompt. The product keeps shipping new features that genuinely align user interactions and smooth workflow bottlenecks and when something needs a deeper conversation, scheduling a virtual meeting with the staff has been extremely helpful compared with trying to sort everything out over Slack or email. My patients tell me they value the text and email reminders and find paying bills online easy and the ability to color-code appointments by type or clinician makes scanning the schedule far simpler. The little icons for co-pays, appointment types and status save time when reviewing the calendar and I appreciate that the system flags missing information especially around billing and units billed. There's also a useful function that helps me find any open or unstarted follow-up SOAP notes, evaluations or re-evaluations so that charting and billing don't slip through the cracks. Overall these touches add up to a noticeably smoother administrative experience for our team and help reduce missed charges.

Cons

There are still parts of the system that feel less optimized for day-to-day efficiency and I often notice some duplication in the information we're asking patients to provide during intake which could be tightened up. From time to time, as with any EMR or tech platform, we run into occasional glitches but in my experience these are infrequent and usually can be fixed quickly with a Slack message to support, nevertheless, it would be nice if some of these edge-case errors were rarer. The main splash page or homepage could be better organized to make more efficient use of the available screen space since unnecessary border margins eat into real estate and make the dashboard feel less dense than it could be. Finally although it's uncommon, the turnaround on requests for corrections or modifications can sometimes be longer or require additional follow-up on our end which is frustrating when I'm just trying to get a small fix implemented.

“easy documentation and billing

Pros

Using this system has been incredibly easy for me because the documentation flow is easy the billing tools work reliably and the team communicates quickly with excellent customer service.

Cons

I think their proactive communication could be improved a little as sometimes I wish they would reach out more regularly before issues arise.

“simple, customizable and faster collections

Pros

For my clinic this EMR has been impressive. Overall it's simple, highly customizable to our workflows and the team's support has noticeably improved our collections and shortened the time it takes for payments to come in.

Cons

I've noticed it doesn't include as many built-in reports as some other EMR systems I've used but the team is actively developing and rolling out new reports every week so the reporting capabilities are steadily improving.

“Natural, smooth navigation

Pros

Navigating this tool feels natural for my workflow and tasks move smoothly while the team responds quickly and efficiently to any questions we send their way.

Cons

Although I'm aware there are a few items the team is actively working to correct or implement my overall experience with the product has nonetheless been largely smooth and trouble-free.

“customizable but room for growth

Pros

What stands out most for my clinic is how customizable the system is and how the team genuinely listens to our specific needs. Their customer service has been the best I've experienced, the onboarding process was remarkably smooth and the pricing is far more reasonable than WebPT without surprise add-on charges.

Cons

It isn't quite as refined as some of the more established EMR platforms yet and in my opinion there are areas where it could be more polished to match those longer-running competitors.

“continually evolving platform

Pros

What I appreciate most is how the platform continually evolves to meet industry standards, staying ahead with relevant updates and improvements that matter.

Cons

I don't find much to complain about, everyone I've interacted with has been excellent up to this point.

“Dependable, comprehensive support

Pros

For me their customer support has been consistently outstanding, responsive, helpful and dependable. The EMR supports continuity of care, the HEP tool lets me send programs directly to patients and the SOAP notes are detailed yet simple to complete.

Cons

What I'd really like to see is an integrated "store" capability to handle cash-based services because we sell items like bandages and offer modalities such as laser and shockwave therapy, yet the current system doesn't allow me to track or account for those sales so I'm forced to manage them in Excel. A patient portal would also be a big improvement in my opinion giving us a way to communicate with patients directly and allowing them to post reviews from within the same platform instead of relying on outside tools.

“Drastically reduced documentation time

Pros

A major benefit for my practice has been the drastic reduction in documentation time per patient. What once took around thirty minutes now takes roughly seven allowing our team to focus more on patient care instead of paperwork.

Cons

Not a con but few suggestions.... I do recognize that it is still relatively new to the EMR space so it's understandable that it has some areas to grow into and from my experience there are several important capabilities currently absent that would make it far more useful for practice management, for example, I would really like to see stronger integration options with other clinical and office systems so that workflows and data exchange could be aligned across platforms. I'm also convinced that more sophisticated patient communication features would greatly improve our ability to connect with patients, scheduling messages, secure messaging and automated reminders would all help us engage patients more effectively and save staff time. On top of that, I believe adding inventory management tools to track medical supplies and consumables would address a critical operational need, helping reduce stockouts and administrative overhead. If this tool adds these elements it would feel much closer to a complete, all-in-one solution that practices like mine could rely on for both clinical and administrative tasks.

“Helpful customization and guidance

Pros

Customization has been especially helpful for my team and the hands-on technical guidance, including go-live support, made the transition much easier for both clinical and billing staff.

Cons

My team and I felt considerable stress during the go-live transition because we didn't have earlier access to the system and I believe that being able to preview and tweak layouts before the official go-live date would have allowed us to make important adjustments ahead of clinical use.

“effortless use, simple integration

Pros

The app has been effortless for me to use and whenever support was needed, their team responded quickly. easy CRM integration has also been a huge advantage for my workflow.

Cons

Frankly there aren't any parts of the program that I would describe as dislikes or shortcomings.

“Attentive feedback integration

Pros

For my operations their attentiveness to user feedback has been invaluable. Updates consistently reflect real clinical needs and the added transparency around billing and metrics helps me make smarter decisions for the clinic.

Cons

We're aware that this platform remains a work in progress and that the team is still sorting out some persistent bugs and kinks in the platform but that reality was clear to us from the start and it hasn't prevented us from adopting or enjoying the system, given that the product is constantly evolving, come across ing occasional glitches feels expected rather than deal-breaking.

“Automatic saving, aligned workflow

Pros

Automatic saving has been a lifesaver during busy days, giving me peace of mind and preventing lost work while the combined scheduling and documentation tools keep everything aligned in one place.

Cons

I've noticed it can take a while to load objective measures at times and when I switch between them other panes get closed unexpectedly which ends up slowing my charting workflow noticeably.

“Unified system improves productivity

Pros

Our entire practice has benefited from using a unified system, billing, EMR and HEP together which has improved productivity, improved cash flow and made tracking denials and incomplete claims far easier. Implementation across locations was smooth with no lag and the interface remains user-friendly for everyone.

Cons

The EMR still has a few rough edges they're working through and we're keenly anticipating more functionality from the AI component so the system can deliver even more value.