Broncos Lung and Respiratory Health, 10-49 employees
“Brilliant customer service”
Pros
Their staff including the training team and the technical support is so amazing and helpful that any flaws in the product does not seem so bad.
Cons
I cannot think of anything because honestly, they fix whatever issue we have with the software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Fargo Liver and Gut Health, 2-9 employees
“Good service”
Pros
SRSPro comes with all the features you would require from an EHR software. We have absolutely no issues with scheduling or billing through the program. The customer service is great and we always hear from them asap.
Cons
No cons to report as of now.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Modern Medical Care, 10-49 employees
“Works for us”
Pros
SRSPro EHR is a user-friendly EHR that has helped us manage our practice with little or no trouble.
Cons
It takes too many clicks to enter the insurance provider information and takes up a lot of time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Pontiff Health Services, 2-9 employees
“Needs improvement”
Pros
Billing and scheduling is easy and the customer support is adequate too.
Cons
The patients portal is not up the mark and the system needs an update because its very slow, overall.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
5
Functionality
5
Lung and Respiratory Health, 2-9 employees
“Average”
Pros
Easy accessibility with an easily manageable system. The layout is simple to understand and operate.
Cons
Some of the features dont work smoothly and the customer support is not responsive at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Texsas Orthopedic Associates, 10-49 employees
“I Recommend”
Pros
Customer support is admirable and so is its user friendly format.
Cons
The orientation is not the best, more attention to detail is needed.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Pontiff Health Services, 10-49 employees
“Only basic features”
Pros
The basic features like adding the patient information, checking in and billing work fine.
Cons
The patient portal, marketing analytics, insurance claim management does not operate smoothly.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
4
Functionality
5
Coastal Orthopedics, 10-49 employees
“They got everything right!”
Pros
SRSPro is always working to make sure that the medical practices have everything they need from the EHR software. They take feedback and implement them in the update.
Cons
I wish they could scale up our services because we would hate to see them go when we expand.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Gary S. Reciter MD, 1 employees
“Customer service is frustrating”
Pros
It is a turnkey solution for EHR with all the features.
Cons
The customer service never helps and we have to call them so many times. The new login IDs have still not been activated and whenever I add a ticket they close it without even resolving the issue or contacting me
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Catham Orthopedic Associates, 10-49 employees
“Helpful and user friendly”
Pros
The software is very helpful for dealing with patients in high volume. You can also connect with any of the staff at SRS and they are always happy to help
Cons
The patient portal associated with this is not as robust as the other parts of the software.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
New England Laser and Dermatology Center, 10-49 employees
“Simple, fast and reliable”
Pros
Our staff from young people in their early 20s to senior citizens have had no trouble using it. They always incorporate our suggestions into the next update and have assigned a dedicated contact person we can reach out to with any questions.
Cons
There is no option for using scribes within the software even though other programs offer it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Occala ENT, 10-49 employees
“SRS Cloud Review”
Pros
The portal has a simplistic design and that makes it extremely usable. The interfaces are also wonderful and we have had no trouble with them.
Cons
You cannot directly add notes or write reports within the program and have to import text files.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Ocala ENT, 10-49 employees
“Efficient and simple”
Pros
The software has all the basic features and we have had no trouble with them so far but whenever there is an issue the customer service is quick to help us out.
Cons
The information is not presented in the most convenient way and we have to pull up notes from the previous visit to check the results of physical exams.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Carolina Sports Medicine, 10-49 employees
“Great experience working with them”
Pros
The dashboard is very convenient because it shows all the information from the appointments, diagnosis to the prescription in one place. Their customer care is also wonderful and the representatives are more than happy to resolve any issues.
Cons
The search feature tends to glitch and the screen freezes while scanning records at times which takes a few minutes to restore.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Ocala ENT, N/A employees
“Efficient”
Pros
Outstanding customer service. Simple and easy to understand and use. Very efficient staff.
Cons
The presentation needs a little bit of work as it can get a bit confusing.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Carolina Sports Medicine, 11-50 employees
“Good software”
Pros
Customer support is excellent. My experience with SRSPro EHR has been good. I like the features.
Cons
It glitches sometimes and tends to slow down which costs me a lot of time and money.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8