StreamLineMD Reviews

“Left behind by better software and service

Pros

Regrettably, I couldn't find any positive aspects during my experience with this software. My dissatisfaction began within the first 60 days, and to make matters worse, the sales representatives provided conflicting information, leaving me with doubts.

Cons

Onboarding properties was a lengthy and complicated process for me, and what seemed to be included often came with extra costs or was missing essential features.

“Unmatched software

Pros

Our journey with Streamline has been exceptionally positive. We never expected to be so satisfied with a Property Management Software PMS. It has significantly reduced our reliance on external vendors. While we encountered some challenges along the way, the Streamline team was always there to help us navigate them.

Cons

Streamline offers a comprehensive solution with flexibility, but some of its applications have limitations. However, recent improvements have enabled us to effectively utilize both HappyStay and OwnerX.

“Software needs great support, not just features

Pros

Choosing and integrating Property Management Software (PMS) is a memorable process, and it is not simple. While I value all the features Streamline provides, what really makes a difference is the outstanding support from their team. A great software choice is not just about the features or price; it's about forming strong, helpful relationships with people who truly want to see your business succeed.

Cons

Although Streamline is impressive, there is room for improvement in the area of owner accounting documents.

“Pillar of our team

Pros

Streamline has effectively streamlined our business operations, processes, and accounting, greatly enhancing the efficiency of our teams. It fully integrates all the key components of our business, consolidating our tech stack into one platform. The customization options are robust.

Cons

Remarkably, there aren't any significant downsides. The occasional issues we encounter are usually temporary and offset by the benefits of future upgrades.

“Great features

Pros

What impresses me most about Streamline are the top two featuresStreamshare andSpecial Blocking. These features unlock growth opportunities that might otherwise go unnoticed. Streamshare allows you to establish your OTA presence in new cities before entering them, while Special Blocking lets you combine properties effectively.

Cons

If I could suggest an improvement, it would be a full two-way integration with Breezeway. While Breezeway works well, there's currently a disconnect between cleanings and work orders in the setup.

“Save your time and money

Pros

I initially liked the concept of this software based on its online representation and sales pitch. However, the actual functionality did not align with what was promised. If it delivered on its pitched capabilities, it could have been invaluable. Unfortunately, I cannot think of any pros, and I wish I had come across more reviews like this before embarking on this journey.

Cons

The experience with this software has been far from smooth. After nearly a yearlong struggle to complete their threemonth training program, we expected a seamless transition togoing live. However, weve faced a constant stream of issues, many of which were not covered during training. The support responses often involved sharing links to paragraphs we had already read. This has left us questioning the softwares ability to deliver on its claimed features, such as generating quotes.

“Greatly Endorsed

Pros

The patient charts are easy to create, manage and edit. We can add notes later and continue the same file for repeating patients.

Cons

No prescription feature included in the software. There should be a prescription feature.

“Workflow made easy with streamline

Pros

We have been using this software for quite a while now and it honestly has helped us streamline our workflow. Their customer support is Amazing and super reliable. I highly recommend this software to my fellow colleagues.

Cons

Nothing of significance as of yet.

“Good product overall

Pros

We are happy with it because of the patient information as well as the different treatment routes we can add to charts. Impressive stuff.

Cons

The layout does not let me change colors for customization.

“Outstanding support experience!

Pros

Their biggest highlight is their customer support; they are reliable, quick to respond and gets the issue resolved within hours. Whenever I have a hard time understanding a specific feature they always get back to me as soon as possible. A 10/10 Team.

Cons

I don't like how the software isn't very flexible. The layout feels pretty average, and the format is quite simple. I also find the system challenging for beginners and not very user-friendly.

“Customization at Its best!

Pros

I like how easy it is to customise with this system, definitely their most appreciated feature. I also like the user friendly layout and the format.

Cons

Some features needs to be automated to increase efficiency of work and the customer support needs to be more responsive.

“Top-Notch support team!

Pros

The customised patient chart is one of my favourite feature, makes your job easier. Their customer support is also very good.

Cons

There are a few things that I don't really like about this software, for example, glitches, etc.

“Not worth the effort

Pros

It has some pros like the ability to integrate with other programs.

Cons

The patient portal does not load. We have to send everyone their lab reports ourselves. It does not update information unless you click refresh.

“Failed to streamline processes

Pros

There is nothing good to say it does the bare minimum but that is not enough.

Cons

Too clunky and difficult to use. The training did not help and now we are stuck with an unresponsive EHR software.

“Not efficiently streamlined

Pros

They have a great customer service and that is the only thing that has kept us loyal.

Cons

The software is not intuitive and it takes a long time to train staff on it.

“Offers all the necessary tools

Pros

The software has everything we need from an EHR and it allows us to customize according to our specific protocols.

Cons

Getting the bill to process and print is a cumbersome task and it takes too many clicks.

“Not user friendly

Pros

There are several features that stand out, such as the customizable patient chart templates. These templates are particularly useful as they allow for personalization.

Cons

Overall the billing module is a nightmare and we can never seem to get the details right. It has not helped us with filing insurance claims either.

“Boosting efficiency

Pros

The practice management tool has helped my limited staff become more efficient and handle patient check-ins, appointments and billing all by themselves.

Cons

They should add more customization for certain modules like patient portals.

“Game changer for us!

Pros

The health records management and report writing features are so easy to use that now our doctors quickly update files and they are available to the patients on their portal within 24 hours.

Cons

It is time they update some of the interfaces and make them more accessible.

“Service that earns our loyalty

Pros

The customer representatives at Streamline know how to do their job and they are so friendly on the phone. They help resolve issues every time and are available at any hour of the day or night.

Cons

There are some problems with the billing module because we have many insurance claims that came back with errors.