Goodacre Health Center, 10-49 employees
“A Personal Favourite!”
Pros
Send frequent Reminders for appointments which are really helpful. The patient portal helps keep track of everything and its voice recognition feature is my favorite of them all.
Cons
Glitches from time to time. Other than this no other significant complaints.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Goodacre Family Health, 10-49 employees
“Not Impressive”
Pros
The layout is simple and easy to use for all the staff. The learning curve is low and hence its easy to adapt to the system quickly.
Cons
To be honest, some of the features need to be updated as soon as possible because the system is getting slow, overall.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Keystone Medical Clinic, 10-49 employees
“We are happy with it”
Pros
The software has made it so much easier for us to manage our day-to-day operations. It is a lot better than the last software we were using.
Cons
The voice recognition takes some time to respond.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Quite Care Centre, 10-49 employees
“A Great Choice”
Pros
Its easy to operate and helps update records and files more quickly than other softwares. I also personally like its billing and scheduling features; they really help speed things up.
Cons
The customer support is close to being non-existent, they rarely respond, let alone solve your problems.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
US Health, 10-49 employees
“Unsatisfied”
Pros
Its easy to file insurance claims with this software.
Cons
Sometimes it takes a longer time to send documents through because of the connectivity issues and the customer support is also not the greatest.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
MediCare Association, 2-9 employees
“A Practical Choice”
Pros
Its easy to customise and operate for beginners. The layout is very straight forward and its easy to navigate through files. A 10/10!
Cons
The customer support is not very responsive and takes a long time to fix the issues.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
MedicinalPro, 2-9 employees
“A Good Product”
Pros
This system has really helped us schedule appointments much more efficiently and with greater ease. Its a user friendly software with a ton of features to offer.
Cons
The software glitches a lot and the server goes down way often than usual .
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Marie Medical Center, 10-49 employees
“It has potential”
Pros
We are able to edit schedules and patient charts on the go. It has an app version which works well too.
Cons
We cannot add more than one doctor to a report
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Turner Mental Health, 2-9 employees
“It failed to impress us”
Pros
The dashboard looks great at first glance and they spent a lot of time on the design.
Cons
It has no functionality and everything seems like it is for show. Not worth the price.
Rating Distribution
Ease of use
6
Value for money
4
Customer Support
4
Functionality
5
Medicare Associates, 10-49 employees
“It has its ups and downs”
Pros
We like how the software saves codes and we do not have to memorize them.
Cons
The software goes down at times and we have to wait for the server to be up again which is not good.*
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Dr Schwartz Clinic, 2-9 employees
“SynaMed Review”
Pros
It is not as bad as our last software and we can now customize the patient forms according to our practice.
Cons
A new page opens up when you click on certain features which takes longer to load.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Blake Bone Health, 10-49 employees
“Smooth experience”
Pros
It has been easy to get used to and now the actions have become muscle memory. We can file insurance claims and send reminders to patients from within the same software.
Cons
The customer care helpline should have longer working hours to facilitate the late night shift.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Peace and Quiet Care Center, 2-9 employees
“EHR made easy”
Pros
I can now handle all the administrative tasks easily using the software and increase my productivity and that of the staff.
Cons
The fax connection is not stable and it often takes a long time to send documents through.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Goodacre Family Health, 10-49 employees
“Convenient for scheduling”
Pros
The software is easy to use for scheduling appointments and it also sends reminders to make sure no one misses the allotted time.
Cons
A few tiny glitches in the billing feature which have caused some problems for patients.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Cerrado County Hospital, 10-49 employees
“It is great”
Pros
The voice recognition feature makes it easy to add notes which is convenient for busy doctors. The billing feature has made administrative work even more efficient.
Cons
There was no response from the customer service initially but now they are also checking up on us regularly.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Meyer Cardiac Unit, 10-49 employees
“Satisfied with the service”
Pros
The patient portal is easily accessible from different devices and the administrative staff can keep doctors updated as well as vice versa.
Cons
They should dispatch frequent updates because our last provider was always adding new features and functionality.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Saticoy Medical Clinic, 10-49 employees
“A secure platform for confidential medical files”
Pros
The software has made it easier for our employees to file patients and information and keep it backed up. Only those with access to the system can access the data and it also removes the need for any unnecessary paperwork.
Cons
They could add more customization options because the standard features often do not apply to our practice.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Assitant, 11-50 employees
“Great software!”
Pros
SynaMed EHR has some very useful features along with practice management solutions which is a great plus for me.
Cons
I have had some issues with customer support in the beginning as the software is not easy to use and some help is required in the beginning.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Senior manager, 1-10 employees
“Brilliant software”
Pros
our two absolute favorite things about this software are first its patient portal and document management. These two features have played a vital role in improving our clinical efficiency. We are very happy with our decision.
Cons
I wish the customer support was a little more responsive and looked into the matter right away because any issues cost us time.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8