softwareSynaMed EHR Software Reviews
19 Reviews
Overall Rating
3.7
19 Reviews
Rating Distribution
5
(3)
4
(10)
3
(4)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Overall Rating
3.7
19 Reviews
Rating Distribution
5
(3)
4
(10)
3
(4)
2
(2)
1
(0)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Filters
Specialty
Provider Size
Time Used
A Personal Favourite!
A Personal Favourite!
Pros
Send frequent Reminders for appointments which are really helpful. The patient portal helps keep track of everything and its voice recognition feature is my favorite of them all.
Cons
Glitches from time to time. Other than this no other significant complaints.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Jane
Goodacre Health Center, 10-49 employees
May 12, 2022
Not Impressive
Not Impressive
Pros
The layout is simple and easy to use for all the staff. The learning curve is low and hence its easy to adapt to the system quickly.
Cons
To be honest, some of the features need to be updated as soon as possible because the system is getting slow, overall.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Smith
Goodacre Family Health, 10-49 employees
May 11, 2022
We are happy with it
We are happy with it
Pros
The software has made it so much easier for us to manage our day-to-day operations. It is a lot better than the last software we were using.
Cons
The voice recognition takes some time to respond.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Alfie
Keystone Medical Clinic, 10-49 employees
Apr 08, 2022
A Great Choice
A Great Choice
Pros
Its easy to operate and helps update records and files more quickly than other softwares. I also personally like its billing and scheduling features; they really help speed things up.
Cons
The customer support is close to being non-existent, they rarely respond, let alone solve your problems.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Abby
Quite Care Centre, 10-49 employees
Apr 22, 2021
Unsatisfied
Unsatisfied
Pros
Its easy to file insurance claims with this software.
Cons
Sometimes it takes a longer time to send documents through because of the connectivity issues and the customer support is also not the greatest.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Christian
US Health, 10-49 employees
Apr 22, 2021
A Practical Choice
A Practical Choice
Pros
Its easy to customise and operate for beginners. The layout is very straight forward and its easy to navigate through files. A 10/10!
Cons
The customer support is not very responsive and takes a long time to fix the issues.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Donald
MediCare Association, 2-9 employees
Apr 22, 2021
A Good Product
A Good Product
Pros
This system has really helped us schedule appointments much more efficiently and with greater ease. Its a user friendly software with a ton of features to offer.
Cons
The software glitches a lot and the server goes down way often than usual .
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Melannie
MedicinalPro, 2-9 employees
Apr 22, 2021
It has potential
It has potential
Pros
We are able to edit schedules and patient charts on the go. It has an app version which works well too.
Cons
We cannot add more than one doctor to a report
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mel
Marie Medical Center, 10-49 employees
Mar 24, 2021
It failed to impress us
It failed to impress us
Pros
The dashboard looks great at first glance and they spent a lot of time on the design.
Cons
It has no functionality and everything seems like it is for show. Not worth the price.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
5
Eric
Turner Mental Health, 2-9 employees
Mar 22, 2021
It has its ups and downs
It has its ups and downs
Pros
We like how the software saves codes and we do not have to memorize them.
Cons
The software goes down at times and we have to wait for the server to be up again which is not good.*
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Gordon
Medicare Associates, 10-49 employees
Mar 18, 2021
SynaMed Review
SynaMed Review
Pros
It is not as bad as our last software and we can now customize the patient forms according to our practice.
Cons
A new page opens up when you click on certain features which takes longer to load.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Stacey
Dr Schwartz Clinic, 2-9 employees
Mar 17, 2021
Smooth experience
Smooth experience
Pros
It has been easy to get used to and now the actions have become muscle memory. We can file insurance claims and send reminders to patients from within the same software.
Cons
The customer care helpline should have longer working hours to facilitate the late night shift.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Varisch
Blake Bone Health, 10-49 employees
Mar 13, 2021
EHR made easy
EHR made easy
Pros
I can now handle all the administrative tasks easily using the software and increase my productivity and that of the staff.
Cons
The fax connection is not stable and it often takes a long time to send documents through.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Yanice
Peace and Quiet Care Center, 2-9 employees
Mar 13, 2021
Convenient for scheduling
Convenient for scheduling
Pros
The software is easy to use for scheduling appointments and it also sends reminders to make sure no one misses the allotted time.
Cons
A few tiny glitches in the billing feature which have caused some problems for patients.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Jill
Goodacre Family Health, 10-49 employees
Mar 13, 2021
It is great
It is great
Pros
The voice recognition feature makes it easy to add notes which is convenient for busy doctors. The billing feature has made administrative work even more efficient.
Cons
There was no response from the customer service initially but now they are also checking up on us regularly.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Umar
Cerrado County Hospital, 10-49 employees
Mar 12, 2021
Satisfied with the service
Satisfied with the service
Pros
The patient portal is easily accessible from different devices and the administrative staff can keep doctors updated as well as vice versa.
Cons
They should dispatch frequent updates because our last provider was always adding new features and functionality.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Oscar
Meyer Cardiac Unit, 10-49 employees
Mar 07, 2021
A secure platform for confidential medical files
A secure platform for confidential medical files
Pros
The software has made it easier for our employees to file patients and information and keep it backed up. Only those with access to the system can access the data and it also removes the need for any unnecessary paperwork.
Cons
They could add more customization options because the standard features often do not apply to our practice.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Charles
Saticoy Medical Clinic, 10-49 employees
Mar 05, 2021
Great software!
Great software!
Pros
SynaMed EHR has some very useful features along with practice management solutions which is a great plus for me.
Cons
I have had some issues with customer support in the beginning as the software is not easy to use and some help is required in the beginning.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Andy
Assitant, 11-50 employees employees
Sep 02, 2020
Brilliant software
Brilliant software
Pros
our two absolute favorite things about this software are first its patient portal and document management. These two features have played a vital role in improving our clinical efficiency. We are very happy with our decision.
Cons
I wish the customer support was a little more responsive and looked into the matter right away because any issues cost us time.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Tess
Senior manager, 2-10 employees employees
Jun 18, 2019
Filters
A Personal Favourite!
A Personal Favourite!
Pros
Send frequent Reminders for appointments which are really helpful. The patient portal helps keep track of everything and its voice recognition feature is my favorite of them all.
Cons
Glitches from time to time. Other than this no other significant complaints.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Jane
Goodacre Health Center, 10-49 employees
May 12, 2022
Not Impressive
Not Impressive
Pros
The layout is simple and easy to use for all the staff. The learning curve is low and hence its easy to adapt to the system quickly.
Cons
To be honest, some of the features need to be updated as soon as possible because the system is getting slow, overall.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
8
Smith
Goodacre Family Health, 10-49 employees
May 11, 2022
We are happy with it
We are happy with it
Pros
The software has made it so much easier for us to manage our day-to-day operations. It is a lot better than the last software we were using.
Cons
The voice recognition takes some time to respond.
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Alfie
Keystone Medical Clinic, 10-49 employees
Apr 08, 2022
A Great Choice
A Great Choice
Pros
Its easy to operate and helps update records and files more quickly than other softwares. I also personally like its billing and scheduling features; they really help speed things up.
Cons
The customer support is close to being non-existent, they rarely respond, let alone solve your problems.
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Abby
Quite Care Centre, 10-49 employees
Apr 22, 2021
Unsatisfied
Unsatisfied
Pros
Its easy to file insurance claims with this software.
Cons
Sometimes it takes a longer time to send documents through because of the connectivity issues and the customer support is also not the greatest.
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Christian
US Health, 10-49 employees
Apr 22, 2021
A Practical Choice
A Practical Choice
Pros
Its easy to customise and operate for beginners. The layout is very straight forward and its easy to navigate through files. A 10/10!
Cons
The customer support is not very responsive and takes a long time to fix the issues.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Donald
MediCare Association, 2-9 employees
Apr 22, 2021
A Good Product
A Good Product
Pros
This system has really helped us schedule appointments much more efficiently and with greater ease. Its a user friendly software with a ton of features to offer.
Cons
The software glitches a lot and the server goes down way often than usual .
Ease of use
6
Value for money
6
Customer Support
8
Functionality
6
Melannie
MedicinalPro, 2-9 employees
Apr 22, 2021
It has potential
It has potential
Pros
We are able to edit schedules and patient charts on the go. It has an app version which works well too.
Cons
We cannot add more than one doctor to a report
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Mel
Marie Medical Center, 10-49 employees
Mar 24, 2021
It failed to impress us
It failed to impress us
Pros
The dashboard looks great at first glance and they spent a lot of time on the design.
Cons
It has no functionality and everything seems like it is for show. Not worth the price.
Ease of use
6
Value for money
4
Customer Support
4
Functionality
5
Eric
Turner Mental Health, 2-9 employees
Mar 22, 2021
It has its ups and downs
It has its ups and downs
Pros
We like how the software saves codes and we do not have to memorize them.
Cons
The software goes down at times and we have to wait for the server to be up again which is not good.*
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Gordon
Medicare Associates, 10-49 employees
Mar 18, 2021
SynaMed Review
SynaMed Review
Pros
It is not as bad as our last software and we can now customize the patient forms according to our practice.
Cons
A new page opens up when you click on certain features which takes longer to load.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Stacey
Dr Schwartz Clinic, 2-9 employees
Mar 17, 2021
Smooth experience
Smooth experience
Pros
It has been easy to get used to and now the actions have become muscle memory. We can file insurance claims and send reminders to patients from within the same software.
Cons
The customer care helpline should have longer working hours to facilitate the late night shift.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Varisch
Blake Bone Health, 10-49 employees
Mar 13, 2021
EHR made easy
EHR made easy
Pros
I can now handle all the administrative tasks easily using the software and increase my productivity and that of the staff.
Cons
The fax connection is not stable and it often takes a long time to send documents through.
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
Yanice
Peace and Quiet Care Center, 2-9 employees
Mar 13, 2021
Convenient for scheduling
Convenient for scheduling
Pros
The software is easy to use for scheduling appointments and it also sends reminders to make sure no one misses the allotted time.
Cons
A few tiny glitches in the billing feature which have caused some problems for patients.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Jill
Goodacre Family Health, 10-49 employees
Mar 13, 2021
It is great
It is great
Pros
The voice recognition feature makes it easy to add notes which is convenient for busy doctors. The billing feature has made administrative work even more efficient.
Cons
There was no response from the customer service initially but now they are also checking up on us regularly.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Umar
Cerrado County Hospital, 10-49 employees
Mar 12, 2021
Satisfied with the service
Satisfied with the service
Pros
The patient portal is easily accessible from different devices and the administrative staff can keep doctors updated as well as vice versa.
Cons
They should dispatch frequent updates because our last provider was always adding new features and functionality.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Oscar
Meyer Cardiac Unit, 10-49 employees
Mar 07, 2021
A secure platform for confidential medical files
A secure platform for confidential medical files
Pros
The software has made it easier for our employees to file patients and information and keep it backed up. Only those with access to the system can access the data and it also removes the need for any unnecessary paperwork.
Cons
They could add more customization options because the standard features often do not apply to our practice.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Charles
Saticoy Medical Clinic, 10-49 employees
Mar 05, 2021
Great software!
Great software!
Pros
SynaMed EHR has some very useful features along with practice management solutions which is a great plus for me.
Cons
I have had some issues with customer support in the beginning as the software is not easy to use and some help is required in the beginning.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Andy
Assitant, 11-50 employees employees
Sep 02, 2020
Brilliant software
Brilliant software
Pros
our two absolute favorite things about this software are first its patient portal and document management. These two features have played a vital role in improving our clinical efficiency. We are very happy with our decision.
Cons
I wish the customer support was a little more responsive and looked into the matter right away because any issues cost us time.
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Tess
Senior manager, 2-10 employees employees
Jun 18, 2019