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Reviews
Tab 32 Reviews
softwareOverall Rating
4
25 Review(s)
Rating Distribution
5
(14)
4
(4)
3
(3)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Overall Rating
4
25 Review(s)
Rating Distribution
5
(14)
4
(4)
3
(3)
2
(2)
1
(2)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Poor Customer service
Poor Customer service
Pros
My experience with this software has been good, but I'm currently frustrated with the poor customer service.
Cons
I find the software itself good, but I've been really disappointed with the customer service lately. We've had ongoing issues for weeks now, and despite multiple emails and messages, there's been no response from Tab 32. I manage three other clinics, and this level of service makes me seriously consider switching away from Tab 32.
Ease of use
6
Value for money
4
Customer Support
3
Functionality
6
Dinesh
Hospital & Health Care, 11-50 employees
Less than a year
October 2023
Hated Tab32 so much I paid for it for two years because I signed a contract used it for 2 months
Hated Tab32 so much I paid for it for two years because I signed a contract used it for 2 months
Pros
I can't wait for my contract to end so I don't have to pay for this anymore. If I owned a company, I would prioritize resolving customer issues and wouldn't force anyone to stick with a product they're unhappy with, definitely not Tab32.
Cons
One of the worst things about Tab 32, where do I start? The x-ray quality is so poor and disorganized that I question their diagnostic value. On the bright side, the weekly updates are useful, although it feels like I'm beta testing rather than using a finished product. They really should refine their products before releasing them.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ed
Medical Practice, 1-10 employees
More than a year
September 2022
Don't be fooled!
Don't be fooled!
Pros
The integration with our front office functions well for claims and such, but the quality of x-rays is really disappointing.
Cons
My experience maneuvering through the program was frustrating. It took far too many clicks to navigate where I needed to go. The x-rays were disappointingly low quality, and getting support took hours. Transitioning from patient to patient was also cumbersome. We gave it a solid three months, hoping it would improve, but it just didn't work out. The front office liked it, but everyone in the back office hated it.
Ease of use
1
Value for money
3
Customer Support
1
Functionality
1
Edward
Medical Practice, 1-10 employees
More than a year
July 2022
Very hard to use!
Very hard to use!
Pros
Nothing positive. It's incredibly difficult to use.
Cons
I've found it quite challenging to use; the clinical applications are not user-friendly.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
3
Norma
Medical Practice, 500+ employees
Less than 6 months
July 2022
The Future of Dentistry
The Future of Dentistry
Pros
Tab32 is constantly evolving and improving. They stand out as the only software that integrates everything: patient communication, charting, radiographs, online booking, and much more.
Cons
While they quickly address major bugs, the smaller ones sometimes take longer to fix after updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Hospital & Health Care, 1-10 employees
More than a year
December 2021
tab32: all in one solution for your patients and staff
tab32: all in one solution for your patients and staff
Pros
We rely on tab32 for all our office workflows. We can text patients, submit dental claims right after check-out, and manage everything from online booking and patient education to charting and treatment planning. It's an invaluable tool for running our office smoothly and caring for our patients.
Cons
Despite their extensive features, there are minimal third-party integrations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Hospital & Health Care, 1-10 employees
More than a year
December 2021
Ambitious and Innovative Software
Ambitious and Innovative Software
Pros
This product is a comprehensive solution for most dental needs. I appreciate how well it integrates charting, treatment planning, and insurance submissions with images and attachments.
Cons
The scheduling feature needs significant improvement, especially in a busy office where quickly searching for appointments is crucial.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Nadia
Hospital & Health Care, 1-10 employees
More than a year
September 2021
Amazing For Dental Practice
Amazing For Dental Practice
Pros
It's amazing to have everything consolidated in one place. The software is intuitive and runs smoothly even on slower data speeds. Plus, their customer service is top-notch, always helpful and reliable.
Cons
I've noticed that the integrated payment system by Stripe charges higher fees than my bank's payment terminal. It's been a hassle training team members and adjusting to this learning curve, especially after using systems like Eaglesoft and Dentrix.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Prab
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2021
tab32 review
tab32 review
Pros
Having everything accessible from anywhere is fantastic. The software is user-friendly and comprehensive, and it's great being able to communicate easily with our patients.
Cons
Some features are unnecessarily disorganized. It would have been better to emulate features from other EHRs that are more streamlined. For example, the chart notes are chaotic, just copying Open Dental would be an improvement. Billing is also overly complex, and while reports are easy to generate, the inability to compare data is frustrating. They could benefit from consulting more with dentists and billers to make these necessary changes. Also, they should develop a phone app, at least for doctors, to improve communication with patients.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Nina
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2020
Excellent Customer Service
Excellent Customer Service
Pros
Being cloud-based means no need for an IT company, excellent uptime, and superb customer service. I've personally received prompt responses from their support team.
Cons
Using cloud-based software involves a trade-off: it offers fewer advanced features compared to server-based products, but it comes with significant benefits.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Eugene
Medical Practice, 11-50 employees
More than a year
September 2020
Tab32
Tab32
Pros
It significantly boosts our workflow efficiency. It has all the features we need for daily operations and is easy for new hires to learn, even without prior PMS experience.
Cons
Speed could be improved, there are occasional lags, especially considering the time difference between our locations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lena
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
August 2020
Unhappy customer
Unhappy customer
Pros
The convenience of being cloud-based and having everything I need on one platform is invaluable.
Cons
I've encountered consistently messed up reports, unreconciled and mismatched, every day.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Rupi
Hospital & Health Care, 1-10 employees
Less than 6 months
May 2020
Treatment Planning
Treatment Planning
Pros
I appreciate the customer support from the Tab 32 team and the ability to message patients directly through the software.
Cons
As a treatment coordinator, managing time effectively is crucial. The new update for inputting treatment plans has been overwhelming, especially with multiple options. I'm frustrated by the inability to filter codes to pull reports on provider production.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Greta
Health, Wellness and Fitness, 1-10 employees
Less than a year
September 2019
Amazing Product
Amazing Product
Pros
Their customer service is exceptional, they're always ready to help with any issues. Plus, they regularly update the software based on user feedback, and the layout is intuitive and easy to learn.
Cons
I haven't used the software long enough to identify any issues, but any problems I encounter could likely be addressed by the developers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
September 2019
Purchase
Purchase
Pros
I was excited to integrate all the features that were promised by the salesperson.
Cons
Unfortunately, the most critical aspects of my previous software didn't transfer over during the migration process.
Ease of use
8
Value for money
2
Customer Support
4
Functionality
2
Chris
Medical Practice, 1-10 employees
Less than 6 months
May 2019
Review
Review
Pros
It is user-friendly and quick support, updates and maintenance are handled smoothly.
Cons
The X-ray portion (X-ray Studio) sometimes fails to transfer or save X-rays, which is concerning.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melody
Individual & Family Services, 1-10 employees
More than a year
March 2019
Tab Review
Tab Review
Pros
This software is very easy to use. I like how it keeps all staff on the same page with the router slips for daily tasks and preferences for appointments.
Cons
There are a few features I wish the software had, such as easier management of cancellation lists and better visibility of patient appointment histories and insurance information without needing to navigate away from the appointment screen.
Ease of use
9
Value for money
3
Customer Support
9
Functionality
5
Marium
Hospital & Health Care, 1-10 employees
Less than a year
January 2019
Tab32 Review
Tab32 Review
Pros
Tab32 is pretty smooth and accessible, making it easy to use.
Cons
I find the little orange box that appears when hovering over an appointment annoying. While it's useful, it often pops up unexpectedly when there's no appointment visible, forcing me to refresh the entire page to remove it. Also, I wish there was a way to search for patients by their preferred name.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Angela
Medical Practice, 1-10 employees
Less than a year
December 2018
Amazing!!!
Amazing!!!
Pros
This is very user-friendly! I found tech support very helpful for minor issues.
Cons
I've had no problems with this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Branda
Health, Wellness and Fitness, 11-50 employees
Less than a year
November 2018
Love this
Love this
Pros
It's simple to use, and the tech support is excellent. I use their product daily and love it.
Cons
Occasionally, there are lag issues. That's my only complaint about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sahra
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2018
TAB32 a simple alternative to other cloud base software
TAB32 a simple alternative to other cloud base software
Pros
The simplicity and ease of use are great, and I admire the ongoing improvements by the founders.
Cons
I'm experiencing some simple growing pains that Tab 32 seems to be addressing.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mike
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
November 2018
BEST DECISION I MADE FOR MY PRACTICE
BEST DECISION I MADE FOR MY PRACTICE
Pros
The support team is incredibly helpful, well-trained, and approachable. I've even messaged them on weekends, and they responded promptly, it's a 5-star team.
Cons
Having previously worked with Dentrix and Eaglesoft, I can see some features that still need to be implemented in Tab 32. However, I'm optimistic about their potential and believe Tab 32 has a bright future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Purnima
Hospital & Health Care, 1-10 employees
Less than 6 months
November 2018
Cloud Based Practice Management System
Cloud Based Practice Management System
Pros
The software's intuitive design makes tasks like progress notes, forms, medical history, and x-rays easily accessible. Being able to access patient charts and x-rays remotely, whether at home or traveling, is fantastic. I also love the integrated hellopatient system within the EHR itself.
Cons
Occasionally, the software limits us from uploading multiple files in EHR, citing security reasons. While they've raised the limit upon request, it's a bit of a hassle. I'm also hoping they'll introduce a Mac-based x-ray system soon.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Bryan
Medical Practice, 1-10 employees
More than a year
October 2018
Everything you need in one place
Everything you need in one place
Pros
The software includes many essential features and is highly customizable, which makes me feel empowered to tailor processes uniquely to my company's needs. I particularly appreciate the ability to link customized forms directly without requiring patients to create accounts, this streamlines bookings while capturing all necessary data.
Cons
There are quite a lot of icons, which requires some upfront training to get used to.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eva
Health, Wellness and Fitness, 11-50 employees
Less than a year
October 2018
Nice Software
Nice Software
Pros
The layout is simple, and navigating between pages is easy. Hello Patient works exceptionally well, and our patients love it.
Cons
Some of the reports are a bit difficult to understand.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Not Specified, 1-10 employees
Less than 6 months
September 2018
Filters
Sort by:
Poor Customer service
Poor Customer service
Pros
My experience with this software has been good, but I'm currently frustrated with the poor customer service.
Cons
I find the software itself good, but I've been really disappointed with the customer service lately. We've had ongoing issues for weeks now, and despite multiple emails and messages, there's been no response from Tab 32. I manage three other clinics, and this level of service makes me seriously consider switching away from Tab 32.
Ease of use
6
Value for money
4
Customer Support
3
Functionality
6
Dinesh
Hospital & Health Care, 11-50 employees
Less than a year
October 2023
Hated Tab32 so much I paid for it for two years because I signed a contract used it for 2 months
Hated Tab32 so much I paid for it for two years because I signed a contract used it for 2 months
Pros
I can't wait for my contract to end so I don't have to pay for this anymore. If I owned a company, I would prioritize resolving customer issues and wouldn't force anyone to stick with a product they're unhappy with, definitely not Tab32.
Cons
One of the worst things about Tab 32, where do I start? The x-ray quality is so poor and disorganized that I question their diagnostic value. On the bright side, the weekly updates are useful, although it feels like I'm beta testing rather than using a finished product. They really should refine their products before releasing them.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Ed
Medical Practice, 1-10 employees
More than a year
September 2022
Don't be fooled!
Don't be fooled!
Pros
The integration with our front office functions well for claims and such, but the quality of x-rays is really disappointing.
Cons
My experience maneuvering through the program was frustrating. It took far too many clicks to navigate where I needed to go. The x-rays were disappointingly low quality, and getting support took hours. Transitioning from patient to patient was also cumbersome. We gave it a solid three months, hoping it would improve, but it just didn't work out. The front office liked it, but everyone in the back office hated it.
Ease of use
1
Value for money
3
Customer Support
1
Functionality
1
Edward
Medical Practice, 1-10 employees
More than a year
July 2022
Very hard to use!
Very hard to use!
Pros
Nothing positive. It's incredibly difficult to use.
Cons
I've found it quite challenging to use; the clinical applications are not user-friendly.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
3
Norma
Medical Practice, 500+ employees
Less than 6 months
July 2022
The Future of Dentistry
The Future of Dentistry
Pros
Tab32 is constantly evolving and improving. They stand out as the only software that integrates everything: patient communication, charting, radiographs, online booking, and much more.
Cons
While they quickly address major bugs, the smaller ones sometimes take longer to fix after updates.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anna
Hospital & Health Care, 1-10 employees
More than a year
December 2021
tab32: all in one solution for your patients and staff
tab32: all in one solution for your patients and staff
Pros
We rely on tab32 for all our office workflows. We can text patients, submit dental claims right after check-out, and manage everything from online booking and patient education to charting and treatment planning. It's an invaluable tool for running our office smoothly and caring for our patients.
Cons
Despite their extensive features, there are minimal third-party integrations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Hospital & Health Care, 1-10 employees
More than a year
December 2021
Ambitious and Innovative Software
Ambitious and Innovative Software
Pros
This product is a comprehensive solution for most dental needs. I appreciate how well it integrates charting, treatment planning, and insurance submissions with images and attachments.
Cons
The scheduling feature needs significant improvement, especially in a busy office where quickly searching for appointments is crucial.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Nadia
Hospital & Health Care, 1-10 employees
More than a year
September 2021
Amazing For Dental Practice
Amazing For Dental Practice
Pros
It's amazing to have everything consolidated in one place. The software is intuitive and runs smoothly even on slower data speeds. Plus, their customer service is top-notch, always helpful and reliable.
Cons
I've noticed that the integrated payment system by Stripe charges higher fees than my bank's payment terminal. It's been a hassle training team members and adjusting to this learning curve, especially after using systems like Eaglesoft and Dentrix.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Prab
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2021
tab32 review
tab32 review
Pros
Having everything accessible from anywhere is fantastic. The software is user-friendly and comprehensive, and it's great being able to communicate easily with our patients.
Cons
Some features are unnecessarily disorganized. It would have been better to emulate features from other EHRs that are more streamlined. For example, the chart notes are chaotic, just copying Open Dental would be an improvement. Billing is also overly complex, and while reports are easy to generate, the inability to compare data is frustrating. They could benefit from consulting more with dentists and billers to make these necessary changes. Also, they should develop a phone app, at least for doctors, to improve communication with patients.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Nina
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2020
Excellent Customer Service
Excellent Customer Service
Pros
Being cloud-based means no need for an IT company, excellent uptime, and superb customer service. I've personally received prompt responses from their support team.
Cons
Using cloud-based software involves a trade-off: it offers fewer advanced features compared to server-based products, but it comes with significant benefits.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Eugene
Medical Practice, 11-50 employees
More than a year
September 2020
Tab32
Tab32
Pros
It significantly boosts our workflow efficiency. It has all the features we need for daily operations and is easy for new hires to learn, even without prior PMS experience.
Cons
Speed could be improved, there are occasional lags, especially considering the time difference between our locations.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lena
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
August 2020
Unhappy customer
Unhappy customer
Pros
The convenience of being cloud-based and having everything I need on one platform is invaluable.
Cons
I've encountered consistently messed up reports, unreconciled and mismatched, every day.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Rupi
Hospital & Health Care, 1-10 employees
Less than 6 months
May 2020
Treatment Planning
Treatment Planning
Pros
I appreciate the customer support from the Tab 32 team and the ability to message patients directly through the software.
Cons
As a treatment coordinator, managing time effectively is crucial. The new update for inputting treatment plans has been overwhelming, especially with multiple options. I'm frustrated by the inability to filter codes to pull reports on provider production.
Ease of use
6
Value for money
6
Customer Support
10
Functionality
6
Greta
Health, Wellness and Fitness, 1-10 employees
Less than a year
September 2019
Amazing Product
Amazing Product
Pros
Their customer service is exceptional, they're always ready to help with any issues. Plus, they regularly update the software based on user feedback, and the layout is intuitive and easy to learn.
Cons
I haven't used the software long enough to identify any issues, but any problems I encounter could likely be addressed by the developers.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
September 2019
Purchase
Purchase
Pros
I was excited to integrate all the features that were promised by the salesperson.
Cons
Unfortunately, the most critical aspects of my previous software didn't transfer over during the migration process.
Ease of use
8
Value for money
2
Customer Support
4
Functionality
2
Chris
Medical Practice, 1-10 employees
Less than 6 months
May 2019
Review
Review
Pros
It is user-friendly and quick support, updates and maintenance are handled smoothly.
Cons
The X-ray portion (X-ray Studio) sometimes fails to transfer or save X-rays, which is concerning.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Melody
Individual & Family Services, 1-10 employees
More than a year
March 2019
Tab Review
Tab Review
Pros
This software is very easy to use. I like how it keeps all staff on the same page with the router slips for daily tasks and preferences for appointments.
Cons
There are a few features I wish the software had, such as easier management of cancellation lists and better visibility of patient appointment histories and insurance information without needing to navigate away from the appointment screen.
Ease of use
9
Value for money
3
Customer Support
9
Functionality
5
Marium
Hospital & Health Care, 1-10 employees
Less than a year
January 2019
Tab32 Review
Tab32 Review
Pros
Tab32 is pretty smooth and accessible, making it easy to use.
Cons
I find the little orange box that appears when hovering over an appointment annoying. While it's useful, it often pops up unexpectedly when there's no appointment visible, forcing me to refresh the entire page to remove it. Also, I wish there was a way to search for patients by their preferred name.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Angela
Medical Practice, 1-10 employees
Less than a year
December 2018
Amazing!!!
Amazing!!!
Pros
This is very user-friendly! I found tech support very helpful for minor issues.
Cons
I've had no problems with this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Branda
Health, Wellness and Fitness, 11-50 employees
Less than a year
November 2018
Love this
Love this
Pros
It's simple to use, and the tech support is excellent. I use their product daily and love it.
Cons
Occasionally, there are lag issues. That's my only complaint about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sahra
Health, Wellness and Fitness, 1-10 employees
More than a year
November 2018
TAB32 a simple alternative to other cloud base software
TAB32 a simple alternative to other cloud base software
Pros
The simplicity and ease of use are great, and I admire the ongoing improvements by the founders.
Cons
I'm experiencing some simple growing pains that Tab 32 seems to be addressing.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Mike
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
November 2018
BEST DECISION I MADE FOR MY PRACTICE
BEST DECISION I MADE FOR MY PRACTICE
Pros
The support team is incredibly helpful, well-trained, and approachable. I've even messaged them on weekends, and they responded promptly, it's a 5-star team.
Cons
Having previously worked with Dentrix and Eaglesoft, I can see some features that still need to be implemented in Tab 32. However, I'm optimistic about their potential and believe Tab 32 has a bright future.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Purnima
Hospital & Health Care, 1-10 employees
Less than 6 months
November 2018
Cloud Based Practice Management System
Cloud Based Practice Management System
Pros
The software's intuitive design makes tasks like progress notes, forms, medical history, and x-rays easily accessible. Being able to access patient charts and x-rays remotely, whether at home or traveling, is fantastic. I also love the integrated hellopatient system within the EHR itself.
Cons
Occasionally, the software limits us from uploading multiple files in EHR, citing security reasons. While they've raised the limit upon request, it's a bit of a hassle. I'm also hoping they'll introduce a Mac-based x-ray system soon.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Bryan
Medical Practice, 1-10 employees
More than a year
October 2018
Everything you need in one place
Everything you need in one place
Pros
The software includes many essential features and is highly customizable, which makes me feel empowered to tailor processes uniquely to my company's needs. I particularly appreciate the ability to link customized forms directly without requiring patients to create accounts, this streamlines bookings while capturing all necessary data.
Cons
There are quite a lot of icons, which requires some upfront training to get used to.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eva
Health, Wellness and Fitness, 11-50 employees
Less than a year
October 2018
Nice Software
Nice Software
Pros
The layout is simple, and navigating between pages is easy. Hello Patient works exceptionally well, and our patients love it.
Cons
Some of the reports are a bit difficult to understand.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Anonymous
Not Specified, 1-10 employees
Less than 6 months
September 2018