“Complete solution”

Pros

Using it has been a really positive experience because it covers everything our office needs and is very simple to work with. One thing I really appreciate is the online chat support. Whenever I need help, the tech team is very responsive and walks me through everything step by step. They can also access my account to see exactly what is going wrong, explain the issue clearly and show me how to fix it myself. Another big plus is that it is web-based so we can log in and use it from anywhere.

Cons

The only thing I would like to see improved is having patient statements print in alphabetical order.

“clear A/R section”

Pros

The product is very user-friendly and there are multiple ways to reach the same result. The A/R section is also clear and simple to read.

Cons

customer service can be hard to understand.

“Convenient features”

Pros

It is pretty self-explanatory and most of the features are simple to navigate on your own without needing much help.

Cons

The reports can be a bit tricky to sort through especially when trying to figure out which format is the most readable.

“user-friendly to use”

Pros

We found this system to be very userfriendly.

Cons

I don't really have any negative feedback to share since the software feels very user friendly.

“Offers a broad range of reports”

Pros

Using it has been very simple because the platform is user friendly. It offers a wide range of reports along with plenty of options within them which makes it really useful. The integration with Practice Fusion has also been excellent and even when a problem came up, both Kareo and Practice Fusion worked together to get it resolved.

Cons

One of the recent updates from the past few months made the interface a bit more difficult on the eyes, at least to me. It seems like the text may have gotten smaller or the font may have changed. I would really appreciate having an option in the app to adjust the font style and size on the individual user side.

“One of the simpler solutions”

Pros

After more than 10 years using it, it still stands out as a user-friendly system that doesn't take much time to learn.

Cons

having a feature to restrict how much access each user has to patient lists and similar information would make it better.

“Powerful reports and simple navigation”

Pros

Getting around the website feels very simple and there are plenty of reports available to review.

Cons

A recurring issue is that ERAs seem to be missing almost every month and the wrong insurance carrier sometimes gets populated into encounters.

“Works fine”

Pros

The software is very user-friendly, works well overall and the customer service has been consistently helpful.

Cons

I'd prefer having all the information available on a single screen rather than needing to click through multiple pages to find everything.

“uncomplicated system”

Pros

Navigating through it feels very simple and nothing about it is complicated.

Cons

The reporting features do have some limitations and I'd prefer to see those expanded.

“Modern platform”

Pros

The platform feels modern and getting started with it is very simple thanks to the user-friendly design and onboarding options.

Cons

It's not really built for large organizations although it should still be a good fit for most practices.

“Complicated setup and weak portal”

Pros

Writing H&P notes and progress notes is fairly simple and finishing the superbill is simple as well. That part of the system works reliably and doesn't usually cause much trouble.

Cons

There's a lot to unpack here. To start, it feels like a system that expects your practice to adapt to its awkward setup instead of the software adapting to your workflow. After the initial sales call which went well because their sales rep was excellent, the process shifted into weekly calls with an onboarding coordinator. She made it clear right away that she was very busy and that appointments had to be booked far in advance just to get on her calendar which was frustrating. On top of that, she couldn't actually resolve problems herself and mostly just pointed me toward the next training step or explained how to navigate the system. Once it became obvious that she wasn't able to directly help with the issues I was having, I stopped those calls and reached out to the people who could actually do something. The training itself is excessive. When a program requires what feels like 100 hours and countless training sections, that's usually a sign it isn't very user-friendly. There are plenty of other headaches too, including ICD-10 coding problems when ordering labs because the information has to be reentered outside the chart, my biller being locked out of the system multiple times because of problems between the web platform and desktop version and major trouble getting e-prescribing set up that led to hours on the phone. The biggest disappointment though, is the patient portal which is basically nonexistent. If having a truly functional patient portal matters to you, I'd strongly suggest looking at a different EMR.

“Flexible templates for any specialty”

Pros

More than anything, this EHR feels like a very capable text editor with billing features built around it. That setup makes it highly adaptable through templates and macros so it can handle a wide range of documentation situations without locking you into one specific specialty.

Cons

The weak point was the billing side since it wasn't completely integrated with the EHR. Billing had to be entered separately from the charting in another program and that system only carried over demographic details rather than the full chart information.

“Quick insurance payouts”

Pros

Getting everything set up was very simple and the turnaround time for insurance payments has been really fast.

Cons

The color scheme feels a bit plain and could use more color.

“Fast edits”

Pros

The thing I adore most about this software is how simple it is to move through each description and make corrections before submitting.

Cons

At times, the rejection messages are not clear about how to fix them and when I click to correct one, the statement pops up and disappears too quickly.

“terrible customer service”

Pros

Its interface looks nice and that's honestly about the only positive thing I can say.

Cons

Customer service has been incredibly frustrating, getting anything resolved with their team feels way harder than it should be. They only seem to prioritize support tickets if the doctor personally calls which is ridiculous. On top of that, the system is supposedly cloud-based but still requires a Windows-based side as well. Nothing auto-saves and it regularly logs users out after a very short period of inactivity sometimes in under 10 minutes. After dealing with this product nightmare for 10 months, we're actively trying to move to a different software.

“User-friendly scheduling”

Pros

Using it has been pretty simple. The layout makes it simple to get where I need to go quickly and the sections are organized in a way that saves time. Scheduling is especially user-friendly and the interface feels user-friendly overall. I also appreciate that certain parts of the system can be customized to better fit specific needs.

Cons

The templates do not feel very doctor-friendly which can make some tasks less convenient than they should be. There are also times when glitches or errors pop up during use and the system can lag every now and then.

“Easy to handle”

Pros

Found it to be easy to handle and the scheduling part is simple to work with too.

Cons

I don't care for the way patient statements print out because they can be pretty confusing for patients.

“Would highly recommend!”

Pros

Everything about this software has been a positive experience. It's very user-friendly, works amazingly well and I'd absolutely recommend it to all my clients because it makes our work much simpler and more manageable.

Cons

It works well for any specialty and the support we receive has been excellent.

“office-friendly tool”

Pros

Very simple to use and a really good fit for the office environment.

Cons

Our practice hasn't come across any downsides with this software so far.

“glitches everywhere”

Pros

It does include e-prescribing, even if the process is complex and most of the customer support staff are pleasant to deal with, even though they usually can't resolve the actual problems.

Cons

Honestly, almost everything else has been a headache. There are endless glitches and it doesn't seem like they're in any rush to fix them. It's not acceptable on Android phones although it can be accessed on an iPhone. The e-prescribing tool is buggy and awkward to work with and handling eRx requests is even more frustrating. Documentation barely has any real word-processing capability, it feels like using something even more limited than Notepad. While templates can technically be created, they're so complex to build that it hardly feels worth bothering. There's also very little flexibility to customize the system for my practice, whether that's billing, scheduling or other features. I could list plenty more specific problems but this already says enough.