Tebra Reviews

“complex workflow

Pros

Right from sign-in, it was nice being able to pick the specific client I needed and having all the providers listed there immediately with their information made things more convenient.

Cons

At the same time, it isn't very user friendly. The system feels picky and not very forgiving if you hit the wrong button and only management can fix or clean up those kinds of mistakes.

“Detailed training and simple workflow

Pros

The training is detailed and consistent and once it's completed, the platform becomes simple to use which makes the overall process much more manageable.

Cons

The SMS verification step was a bit of a hassle and the pricing could be more affordable for someone just starting out.

“Affordable EMR

Pros

Excellent experience so far. The onboarding manager was incredibly patient and helpful throughout the process which made everything feel much more manageable. The system is user-friendly and offers a complete EMR package for billing, payments and patient management at a very affordable price. I'm excited to begin using it with patients.

Cons

At this point, I don't have any complaints. I've been very satisfied with the EMR for patient records, appointment scheduling, billing and payments.

“simple navigation

Pros

Using it at my practicum site during my school internship has been a really positive experience. The layout is simple to get the hang of and entering client data is very easy which makes daily tasks much more manageable.

Cons

Honestly, I do not have any complaints. I have also used Central Reach and Tebra is much easier to get around than Central Reach was.

“Fast, user-friendly and customizable

Pros

From scheduling and documentation to billing, the software feels fast and user-friendly to use. Tebra Clinical is highly customizable which has been a big plus for our workflow. Customer support is also very responsive whenever we need help. Another feature I really appreciate is the API access since it lets us pull detailed data, dig deeper into reporting and create custom reports that fit our needs.

Cons

we do run into small software glitches and that can be frustrating for some of our staff. That said, with a bit of patience, the issues are manageable and don't create any major roadblocks.

“Ease of use stands out

Pros

Getting started with it as a new therapist was very simple and the workflow feels easy to follow. Handling schedule changes is also manageable and accessing patient records works well enough for day-to-day use.

Cons

I'd really like more flexibility when it comes to formatting evaluation reports. It would also be better if AI support were included without requiring additional fees.

“User-friendly workflow throughout

Pros

Right away, the system feels very user friendly. A lot of the data entered in one section carries over into other required EMR documentation areas which helps keep the workflow connected and efficient.

Cons

The only recurring downside I've noticed in the system is that there's no spell check feature available for narrative notes.

“well-organized interface

Pros

The interface felt simple enough that I barely needed any training before getting started. It brings together the key tools I need, like medical billing, patient scheduling and EHR, all in one place which keeps workflows running efficiently across my facility. It also improves communication within the practice and does a good job of keeping patient information organized.

Cons

Some features still require a bit of learning before you can use them confidently. Areas like insurance details, claims, the way the coding workflow is managed, as well as setting up permissions and integrations, can take some time to fully understand.

“Outdated UI

Pros

Honestly, there wasn't anything that felt like a real advantage. At first, I assumed it would at least work as a decent billing platform but I had a hard time creating reports and keeping track of claims.

Cons

The interface feels extremely outdated and basic. Even after the rebrand, it never seemed like the software actually improved or received any meaningful updates.

“Valuable desktop version

Pros

Since the transition and merger with Kareo, I've stayed with it and as a small business owner running a billing company, I've seen real value in the desktop version because it helps add dollars to the bottom line. The software saves a lot of labor and stays competitive with other products on the market. After owning my company for more than 25 years, I've been very pleased with the additional enhancements that have been introduced.

Cons

At times some members of the support team don't fully understand the software from a billing perspective. That said, with my years of experience, I'm usually able to guide the conversation and point out the area that needs attention. In the end, the staff has consistently been able to resolve my questions.

“good value for money!!

Pros

Having ERAs displayed in a detailed organized way is really helpful for providers and anyone else who needs to download and verify the information. It's very simple to use, offers good value for money and helps a lot with managing patient records and claims.

Cons

The interface could be much more interactive since it still feels pretty old-fashioned. It would be better if the UI offered more guidance and support for providers. Also, when patient records are missing, there should be a quicker and simpler way to contact the support team right away.

“Easy to move around

Pros

Getting around the EHR side is easy and it's very user-friendly. Someone brand new to it can pick it up quickly and work efficiently without much trouble. I also think patients can read and understand their medical records fairly well when they request them.

Cons

On the other hand, the billing side is much harder to figure out. When we bought it several years ago, back when it was still Kareo, I only received around 10 hours of phone training and that really wasn't enough. The reports also don't run the way I need them to. If I have to provide a patient with a list of charges and payments for HSA card information, they usually don't understand what they're looking at. When I run statements and enter specific dates, it never prints only the dates I selected. And when an insurance company does a "take back," posting it feels like an act of Congress because there are just so many steps involved. You can probably tell I'm nowhere near as happy with the billing side as I am with the EHR.

“Clear layout

Pros

The platform has been very simple to use. It's user-friendly, easy to handle and makes everyday tasks feel much faster and less time-consuming. Everything is laid out clearly so finding what you need doesn't take much effort. Overall, it has made managing work much more efficient and simple.

Cons

I really don't have any complaints about using it. The platform runs well, is simple to move through and keeps everything organized in a way that makes tasks quick and efficient to complete. Overall, my experience with it has been extremely positive.

“Tidy interface !

Pros

Managing group rosters and provider information in it has been a big help. As a Credentialing Officer, I'm constantly updating provider details and group locations and it makes that process simple. Adding multiple providers at the same time is simple and keeping every location accurate is much more manageable. The interface feels clean and user-friendly which ends up saving our administrative team a lot of time.

Cons

Every now and then, I wish there were more customization options in reporting especially when pulling credentialing data for payers. A more detailed audit log for tracking changes to provider rosters would also make the system even better.

“Helpful hands-on lessons

Pros

I really appreciated getting to work through examples of whatever we were covering during the session. That hands-on approach made the material much clearer and easier to follow.

Cons

The downside was how time-consuming it felt and I really didn't enjoy having a quiz at the end of every session. I'm just not someone who likes quizzes.

“very comprehensive system

Pros

From training through daily use, this system has been excellent. The university resources, responsive customer support and user-friendly setup have all been big positives. It's especially helpful having a single program that handles everything we need, from patient records to billing, all in one place.

Cons

I know I'm supposed to list a downside but honestly nothing specific comes to mind. The software is simple and complete enough to support every part of our practice. If I had to mention anything at all, it would only be that it would be nice if support stayed available a little later than 4 p.m.

“Dependable solution

Pros

Found it pretty easy to use. It has also been dependable and whenever issues come up, the customer support team is very helpful. It works especially well for insurance billing and keeping patient accounts organized and managed.

Cons

There really have not been any major problems. The only downside is that it offers extra upgrades and those can feel a bit expensive at times. Still, the added features can be worthwhile depending on what our practice needs.

“Quick responses from support team

Pros

Its quite userfriendly and whenever help is needed, support is usually available fast and resolves things quickly.

Cons

At times, it feels like the IT teams could communicate better with each other when working through a more complex issue.

“well-structured software

Pros

Everything feels very organized, with a neat layout and colors that make the workflow much easier to manage. It's also a lot more comfortable on the eyes.

Cons

The appointment scheduling part could still use some adjustment. It would help if existing appointments were easier to view and edit without having to reset everything.

“Top product!!

Pros

After comparing quite a few options, this one was clearly the standout. It's an excellent product, affordable and very user-friendly.

Cons

I really don't have any complaints. The billing section has been the hardest part for me but that feels more related to my own lack of experience than any issue with the software itself.

“Reliable billing and support

Pros

Running a small specialist office with one physician means we handle everything internally, including billing and the built-in billing tools along with the overall value were the biggest reasons we picked it. Before switching, our practice was losing a lot of money by outsourcing billing to a third party. We've been using the platform for 8 years now and it has continued to impress us the whole time. Customer support is very accessible. On the rare occasion a support person doesn't have the answer right away, they take the time to research it and actually follow up with a real response. The platform also keeps adding updated features that match the needs of a medical office, including patient communication tools and online bill pay.

Cons

Honestly, there isn't anything our practice dislikes about the platform. We use both the desktop version and the app without any issues.

“keeps improving...

Pros

Since opening our clinic in 2020, we've been using it back when it was Kareo and nearly six years later we're still very happy with it for a lot of reasons. The user interface is one of the best I've worked with and the platform has continued to improve over time. They actually pay attention to user feedback and make changes quickly which has led to steady upgrades and a better overall experience. The system is simple to understand, the customer support is genuinely helpful and the telehealth setup has been excellent for us. Communication from the company is also very strong, with regular updates, new features, changes and improvements. On top of that, the layout for clinical notes and procedures works really well, patient records are secure and it truly feels like an all-in-one service with KPI dashboards, billing, medical records, a patient portal and more. Considering everything included, the value for the cost has honestly been impressive and the ROI has been well worth it.

Cons

At this point, I really don't have any complaints. I'd just encourage Tebra to keep doing what they're doing and continue moving forward alongside emerging AI technology.

“incredible charting tools

Pros

Tebra comes with several charting tools that have been really useful. The prescribing feature, in particular, is very simple to use and whenever I had questions or ran into problems, the response was excellent.

Cons

The biggest downside is the cost especially for someone running a very small practice. A sliding scale based on usage volume would make it much more reasonable. It would also help to have more patient rating scales available such as CAARS, YMRS and others.

“Fair pricing

Pros

Starting out as an independent provider means watching every dollar and this has been worth the cost for me. The pricing felt reasonable and didn't put extra pressure on my budget which matters a lot when launching a new business. Since I only handle a small number of claims right now, around 10 clients, the package fits my needs perfectly and just makes practical sense. Other EMRs I looked into were quoting huge fees and didn't seem to care much about smaller practices like mine so this felt like a much better option.

Cons

I do wish there were more templates and forms available especially ones that could be edited or customized more easily to match the specific needs of my business. I'd also like to see more click-and-sign smart sets added. Typing things out and relying on the AI note assist doesn't always handle those simpler tasks the way I need so having quicker options for those would be a really helpful improvement.

“Patient messaging works well

Pros

Across our office, we use it regularly and it's very simple to handle for texting and emailing patient communications.

Cons

Every now and then, replying to patients through text doesn't work but it only happens rarely and overall it has been working well.

“poor post-onboarding support

Pros

I really like the clean interface, patient portal, online appointment scheduling, intake form workflows and my onboarding manager as she was outstanding!

Cons

Honestly the post-onboarding customer support felt very uncommunicative. Like when I reached out to fix problems they seemed to brush me off, were not listening and gave little sense that they cared about my experience.

“Simple to use but feedback going unheard

Pros

It is a pretty simple and user friendly interface. I don't have to go through a lot of steps to get things done. I generally like the product and I'm happy with it.

Cons

There are just a few simple things I wish Tebra could do. It's kind of frustrating because I've been using it for six years now and I feel like no one's listening to my suggestions.

“A nightmare trying to cancel

Pros

We were loyal customers for over ten years and genuinely liked the product. It served our needs reliably. Whenever we added new services, the support team was responsive and helpful which we appreciated.

Cons

I had the worst experience trying to cancel our service. The whole process was a nightmare. I was shuffled between agents and repeatedly met with rude, unhelpful customer service representatives which was incredibly frustrating.

“offering tremendous help for six years

Pros

For more than six years I have relied on Tebra for my practice and they have been a tremendous help. With a very small team, their online booking has really cut down the flood of phone calls we used to get and lets patients book appointments outside of our business hours. The boost from online reviews has noticeably improved our reputation and they also handled our website design and provided ongoing support.

Cons

The sole reason I ended my relationship with them was recurring technical problems when their system tried to integrate with my EHR/PM software which made it impossible to continue despite everything else working well.

“Support improves and listens to providers

Pros

I have noticed customer support has become more significant to my experience and over the last four to six months I have seen a clear uptick in responsiveness. I also feel the company genuinely listens to provider suggestions for improvements.

Cons

For me the biggest gap is the absence of voice to text functionality. That's surprising to me because dictation has been built into MS Word for over a decade so I expected this feature to be available here as well.

“Best for our practice

Pros

It's so user-friendly. I like how things are really easy to find and organize. You don't have to do much to get your work done.

Cons

I don't have any big complaints honestly. It works really well for our practice. We have about 200 patients and it handles everything just fine.

“support as stellar as the system

Pros

Tebra is so easy to use and the customer support is top notch. I can usually find answers to all my questions in Tebra U. The few times I've had to call, the person I spoke with was patient, made sure they understood my questions and walked me through everything I needed to know.

Cons

One thing I don't like is that I can't change the insurance payer on a claim after I've already sent it. If I have to add a new insurance as a secondary, the whole process gets confusing.

“Great until it grinds to a halt

Pros

What I like most about Tebra is the clean, easy-to-use interface. It makes it pretty simple for us in healthcare to get used to the platform. The dashboard is well-organized and gives me a clear look at my important tasks and alerts so I'm never caught off guard by last-minute changes.

Cons

The technical issues are what I like the least. The system will sometimes go down or get really slow and it messes up our whole workflow. Also since we rely completely on Tebra's servers and support, if they have a problem, our practice is stuck.

“all-in-one solution

Pros

I like that it has everything in one system, scheduling, billing and messages between the office. It also prefills all the 'required areas' for each type of visit which is a huge help.

Cons

I wish there was an easier, HIPAA-compliant way to just quickly message a patient. Right now you have to set up the whole portal invite and use the portal. When I send a quick message the way it is now, I have to warn patients that it's not secure and to not share private info which isn't ideal.

“unfixed problems..

Pros

The customer support team is really diligent. We value our partnership with Tebra and want to keep relying on your platform.

Cons

We've had ongoing problems with the eLab order integration and it's been like this for the last six months with no fix in sight.

“So easy, a beginner can thrive

Pros

I was kinda thrown into billing at our office with no training. I wouldn't have made it if not for how easy the Tebra product is to use. Their Customer Support is outstanding! Two thumbs way up!!

Cons

Bugs are always annoying and I get that Tebra is online. But it's so frustrating when the weather is bad and we lose our internet connection and can't work. I guess I just wish Tebra could tell Mother Nature to behave! LOL.

“almost perfect, needs better alerts

Pros

The ease of use is amazing. Getting around in the system is fairly easy. Having those message templates is also great because we save a ton of time on writing emails and texts.

Cons

I am taking off a star because there's no alert for the patient intake forms. You have to dig through the "Engage" section to see if they were sent and received. It would also be great to get a notification when a new patient even clicks on the form, so we know they're working on it. Oh and it would be a huge help if we could search for patients by their cell phone number, since sometimes we get a call and can't understand their name or birthday.

“Worst service of my life

Pros

I'm still getting used to Tebra, it's my first time using it. I did try to solve one issue privately by having a supervisor call me but I was left on hold forever with no resolution.

Cons

My onboarding experience was horrible. The manager actually yelled an obscene word at me because I was having trouble enrolling for scheduled drugs. I was completely shocked by how unprofessional and unethical he was. He was bossy and talked over me constantly. I know their job is tough but I also know what good customer service is. I am just starting out as a healthcare provider and I won't let people like him hold me back but it was such a bad experience!!

“great support, missing core features

Pros

customer support is great. I usually get a response back within 24 hours of putting in a request. The user interface is also very easy to use. It's not complicated at all.

Cons

It's way too easy to accidentally create duplicate patient charts and there's nothing to stop it. There are so many basic things missing: you can't share test documents or upload them to results, you can't have a patient sign just one document without recreating it word-for-word and you can't set up limited portal access for parents. Since I see whole families, parents have to make a separate email for every kid. It's also hard to refund a patient for an overpayment. Medications don't automatically link to the right diagnoses and if you try to fix that, you can't send multiple prescriptions at once. You can't send prescriptions from the lab screen and the schedules on the mobile app and the website don't sync with each other or with my personal calendar. Trying to run a telehealth-only practice in multiple states is also really difficult. With all these issues, I just don't feel like I'm getting my money's worth.

“An indispensable tool for the team

Pros

I've been really impressed with Tebra's patient management app. The interface is interactive and well-designed, so it's easy for my staff to use. It's so easy that it cut down our training time and made us more efficient. The customer support team is also outstanding and they're responsive, know their stuff and are always eager to help. When you add up all the great features and reliable support, this app is a fantastic value for the money. It's become an indispensable tool for our practice.

Cons

As Tebra gets bigger, I really want them to build better tools for individual users. A lot of our work is teamwork but sometimes one person needs to handle private info. Being able to track an individual's workflow would be super helpful.

“I'm disappointed

Pros

Right now I'm not sure I could point to a single positive function. If you had asked me this a year ago, my answer probably would have been different.

Cons

The customer service is tough. All the reps are overseas, so there's a real language barrier and you can't talk to anyone in the U.S. We actually lost data from our files and found out they didn't have a backup for us. Also their clearing house will sometimes stop a claim and never tell us, so we can't even fix the problem.

“Easy to learn but poor team communication features

Pros

Learning how to use it is easy. I find it easy to download EOBs directly from the app and checking the schedule is simple, just like in other EMR systems.

Cons

Communicating with my team online is harder than it should be. I don't really get how the notes feature works in the app and trying to use the payment options to charge a patient is confusing.

“easy billing & reliable video

Pros

Overall it's easy to use and easy to bill with. My patients find the video feature helpful and really reliable, as long as they have a good internet or cellular connection.

Cons

I wish the app would let me send prescriptions for controlled substances when I'm working on the go. A voice dictation feature would also be amazing to have.

“promising new beginning

Pros

I really like how easy it is to type notes and I love that it saves as you go. My clients also enjoy that the link gets sent directly to them.

Cons

There's nothing I like least about Tebra so far. I just started using it this week! I'll update my review once I've had more time with it.

“Awful

Pros

Good for billing,.

Cons

Not mobile compatible. Horrible customer service. Wishy-washy on costs and can't bother to be upfront about them. Dreadful schedule.

“Smooth communication, incredible value

Pros

The ease of use is amazing and the customer support and Tebra community make it incredibly easy to learn and train new employees. What I like most is how easy it is to communicate with patients and staff and the interface makes navigating and managing patient records seamless. A HUGE plus for us is the value.

Cons

Nothing really. Sure, there are a few things I wish I could customize more but its always adding new features and updates. It's just a great system overall.

“easy scheduling in seconds

Pros

Best thing about this tool, in my opinion is how easy it is to create appointments. It's completely effortless. The calendar and dashboard are easy to find and scheduling takes me less than a minute.

Cons

The only thing I don't like is that I can't access all the features. I'm sure it's just because my training program has them locked for now while we're learning.

“Five stars without a doubt

Pros

It's easy to use. Customer support is prompt and helpful and the screen interface is good. I worked with another software at my last practice and switching was pretty smooth for me, except for dealing with patient records.

Cons

I want to use the patient records part of the software but it's hard for me to switch over from my old system, Practice Studio. I wish there were more tutorials to help me learn the patient management and records features.

“A medical assistant's new best friend

Pros

I love how easy it is to use. It's better than any other EMR I've worked with in my years as a CCMA. I haven't gotten too far into the program yet myself but so far, I love it.

Cons

Nothing so far! It's been a great experience. As a medical assistant, there's always more to learn and any tool that helps me work better and talk to my patients is a win in my book.

“Great support but limited payment options

Pros

The onboarding support has been great! My initial consultant was fabulous. The team answers my questions the same day and the turnaround time for fixing any issues has been great too.

Cons

I can't use Tebra Payments because I offer some Med Spa services that their policy doesn't allow for credit or debit card transactions.