Overall Rating

3.5

206 Review(s)

Rating Distribution

5

star

(95)

4

star

(28)

3

star

(20)

2

star

(15)

1

star

(48)

Satisfaction Score

Ease of use

7

Value for money

7

Customer Support

6

Functionality

7

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Worst company I have ever worked with in my entire career
Pros

There's nothing good to mention.

Cons

Without a doubt, this is the worst company I have ever worked with. I'm a Tebra customer, and our clinics switched to Tebra on 11/23. However, Tebra still hasn't properly transferred our data. I have not get a response or any solution from anyone form the support team.

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

Bonnie

Hospital & Health Care, 11-50 employees

Less than 6 months

April 2024

Different name, same terrible product
Pros

The only thing I like about this tool is its interface as it is quite attractive.

Cons

There are so many problems, it's hard to even list them all. The scheduling software often drops appointments and the customer service is completely incompetent. The billing system doesn't provide accurate reports, which leads to missing many claims that I thought went through. The system crashes regularly. They make grand promises before you buy, but I'm still waiting for things that were supposed to be done within a couple of months of signing up. They assure you that someone will call you back, but it rarely happens. It's nearly impossible to get a manager on the phone. They changed their name due to their terrible reputation, but it's the same awful product. I know it sounds like I'm just ranting, but I'm so exhausted from dealing with them. I've truly had enough.

Ease of use

6

Value for money

4

Customer Support

2

Functionality

4

Greg

Medical Practice, 11-50 employees

More than a year

April 2024

Be careful--- for medical practices
Pros

The interface functions well and it is easy to navigate the windows for billing.

Cons

Terminating their services is a real struggle. I can't even do it online. When I call, they initially claim it's terminated, but then they say it's not and continue to bill me and send me to collections. We wanted to terminate because we couldn't find a competent outside biller who would use their software. We reached out to them, and they gave us three names. We tried two, but it ended up wasting a lot of our time and money. Eventually, we had to do the billing in-house until we could switch software and find an external company to handle billing.

Ease of use

3

Value for money

1

Customer Support

1

Functionality

5

iqbal

Medical Practice, 1-10 employees

More than a year

April 2024

Cannot get customer support
Pros

At present there is nothing extraordinary about this tool. Yes, the notes are ok and so are Microsoft Word documents.

Cons

It is a major issue that I can't collect payments from patients. In the past, their customer care has been very terrible and it takes weeks for them to get back to you. Or sometimes, when I have left a review, they immediately call me, and that doesn't look good.

Ease of use

2

Value for money

4

Customer Support

2

Functionality

2

Annette

Health, Wellness and Fitness, 1-10 employees

More than a year

April 2024

Initially good but is now unusable
Pros

At first we thought that the Tebra team is trying to understand the requirements of a mental health practice from a business and functional perspective. However this was not the case.

Cons

I have to say, their customer service is the absolute worst in the industry. The process they have for deactivating a provider is ridiculously time-consuming and complex. I have actually spent up to 2 hours on the phone with them just to deactivate a provider.

Ease of use

4

Value for money

2

Customer Support

2

Functionality

4

Durwood

Mental Health Care, 11-50 employees

More than a year

April 2024

Nothing left since pandemic
Pros

Before the pandemic, I used a less efficient system. With this one, I had direct phone support, free onboarding, and user-friendly features. It compresses a lot of information, which takes time to master. Cutting off support abruptly is unacceptable.

Cons

When it comes to seeking assistance, direct phone contact with a human is lacking. Instead, all customer support inquiries are directed to a single overwhelmed individual via email. Unfortunately, responses to these emails can take days, leaving users feeling stranded. Additionally, the training videos provided are outdated and do not align with the current software versions, leaving users to navigate the system largely on their own despite paying a significant monthly fee of $300 to $400.

Ease of use

4

Value for money

4

Customer Support

2

Functionality

4

Anthony

Medical Practice, 1-10 employees

More than a year

March 2024

Disappointing
Pros

I'm deeply disappointed with the agency's services for web development and patient scheduling applications. Despite their promises and advertisements, they failed to fulfill their commitments. The quality of the web development work was subpar, lacking essential functionalities and design elements we had discussed. Furthermore, the patient scheduling application was left incomplete, leaving us without a crucial tool for our operations. This lack of follow-through and professionalism has caused significant setbacks for our business. Based on my negative experience, I would advise others to approach this agency with caution.

Cons

I experienced nonexistent service from the department. When attempting billing, I was redirected to another department, creating a frustrating loop.

Ease of use

6

Value for money

3

Customer Support

2

Functionality

6

Lincoln

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

March 2024

Not worth the expense
Pros

Quick and professional setup team. Overall, great product offerings.

Cons

The services don't match the standard promised in the sales pitch. Despite receiving credits, the billing department attempts additional charges instead of absorbing the credits.

Ease of use

8

Value for money

2

Customer Support

2

Functionality

2

Gina

Cosmetics, 1-10 employees

Less than 6 months

March 2024

excellent work tool
Pros

Super easy and practical, everything's in the app.

Cons

Patient intake and admission processes are straightforward, simplifying patient information input.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Dalice

Medical Practice, 1-10 employees

Less than 6 months

March 2024

Tebra Usage
Pros

It's easy to use, great for scheduling in small to medium clinics.

Cons

Listing medications in alphabetical order or updating scripts when dose or directions change isn't possible, making medication management cumbersome.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anita

Medical Practice, 11-50 employees

More than a year

March 2024

Fantastic Software
Pros

As both a Practice Owner and Therapist, I've experienced tremendous benefits from Tebra Medical Software. Its user-friendly design and efficiency streamline everything from documentation to billing, allowing me to devote more attention to patient care and less to administrative tasks. I wholeheartedly recommend Tebra to fellow practitioners seeking a comprehensive software solution. Plus, it's remarkably affordable!

Cons

I'm completely satisfied with Tebra Medical Software; it has exceeded my expectations and operates seamlessly.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

kendra

Hospital & Health Care, 1-10 employees

More than a year

March 2024

User friendly & amazing transition!
Pros

The interface is user-friendly, makes sense.

Cons

Template spacing issues persist when creating templates, which can be frustrating to deal with.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Alphonse

Hospital & Health Care, 11-50 employees

More than a year

March 2024

Works great!
Pros

Both the desktop and online versions are very user-friendly.

Cons

I wish the desktop version received more attention and was as robust as the online version.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Thomas

Medical Practice, 11-50 employees

More than a year

March 2024

Amazing EMR
Pros

Documentation is a breeze, easy to prescribe.

Cons

Sometimes, not all the ICD pop-ups easily, and occasionally, it deletes my doc, which is frustrating.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Tamara

Hospital & Health Care, 51-100 employees

More than a year

March 2024

Meets basic needs
Pros

Using it is straightforward, no steep learning curve.

Cons

Customer support, IPCS on-boarding, and irritating glitches, like phone app display cut-offs, have been my main concerns.

Ease of use

8

Value for money

6

Customer Support

3

Functionality

8

Jonathan

Medical Practice, 1-10 employees

More than a year

March 2024

Great for a free clinic
Pros

Free access is a boon for community clinics and nonprofits.

Cons

Some additional features are only accessible with the paid version, which may be a limitation.

Ease of use

8

Value for money

6

Customer Support

6

Functionality

6

John

Medical Practice, 51-100 employees

Less than a year

February 2024

Easy-to-Use Billing Software
Pros

Billing for services is a breeze!

Cons

There should be better control over changing or deleting billing slips to avoid the need for re-billing and re-submission.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Vincent

Mental Health Care, 11-50 employees

Less than a year

February 2024

Quick & Easy
Pros

Quick and easy to look up patients, manage referrals, and access documents.

Cons

Communication issues arise when sending messages to different coordinators, leading to missed messages or delayed responses.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Lenny

Medical Practice, 1-10 employees

More than a year

February 2024

Doctor reviewing
Pros

I appreciate features like e-force, appointment reminders, and patient communication. Broadcasting is a bonus.

Cons

The referral system and finding certain diagnoses can be improved for better integration and streamlined usage.

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10

Doris

Health, Wellness and Fitness, 11-50 employees

Less than a year

February 2024

TEBRA Review
Pros

I love how easy it is to use, especially for documentation and scheduling.

Cons

Spell-check absence, technical errors, timeout concerns, and processing documentation issues are significant drawbacks.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

Arianna

Hospital & Health Care, 51-100 employees

More than a year

February 2024

Not worth the money
Pros

Generating patient reviews after visits is useful, though the incessant requests can annoy patients.

Cons

While Tebra offers valuable features, the cost is higher compared to similar services from other IT companies.

Ease of use

6

Value for money

3

Customer Support

2

Functionality

6

Terese

Health, Wellness and Fitness, 1-10 employees

More than a year

February 2024

Feedback of an excellent product
Pros

The EHR tools and training options are valuable.

Cons

I loved the EHR and billing setup; I had no cons with it.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

BriAna

Medical Practice, 1-10 employees

Less than 6 months

February 2024

Great system
Pros

It's user-friendly, easy to navigate.

Cons

While system glitches are rare, they can occur occasionally.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Bernadette

Medical Practice, 11-50 employees

More than a year

February 2024

Amazing Service!
Pros

Easy to use and budget-friendly.

Cons

Enrollment for ERA is lengthy, and communication through email complicates the process.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

TANIA

Health, Wellness and Fitness, 1-10 employees

Less than a year

February 2024

The Perfect EHR/practice management solution for small/solo medical practices
Pros

Affordable and user-friendly, Tebra makes practicing medicine simpler and more efficient. Its integrated interface improves efficiency, making tasks like scheduling and billing easier and reducing time wastage, ultimately leading to improved revenue. The easy patient portal setup and online scheduling attract more patients, while integrated telehealth significantly reduces no-show rates. The mobile app enables productivity from anywhere, anytime. Moreover, its efficient billing system simplifies payment tracking and performance evaluation.

Cons

After using Tera for over three years, I still haven't found anything to dislike about Tebra!

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Stephen

Medical Practice, 1-10 employees

More than a year

February 2024

Stay away unless
Pros

Claims reports are clear and easy to understand.

Cons

There are numerous issues with the service, from flawed billing practices to inadequate training and support. Despite promises of weekly check-ins and comprehensive training, only one session occurred, and subsequent attempts to reach out were ignored. Billing errors and lack of communication further exacerbate the problems, with unresolved issues persisting for months. Additionally, the system's functionality is subpar, with frequent lagging and limited reporting capabilities. Overall, the experience has been deeply disappointing and frustrating.

Ease of use

6

Value for money

4

Customer Support

2

Functionality

6

Michele

Health, Wellness and Fitness, 1-10 employees

Less than a year

February 2024

Customer service
Pros

Very user-friendly, great customer service.

Cons

Unfortunately, there are occasional long wait times, although this isn't their fault.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Scott

Medical Devices, 1-10 employees

More than a year

February 2024

Happy With Tebra!
Pros

Ease of use, great customer service, and a solid scheduling system.

Cons

So far, Tebra has been excellent, with the only issue being the transition from our old system.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

Joe

Medical Practice, 11-50 employees

Less than 6 months

February 2024

Medical scribe review
Pros

My overall experience with Tebra is fantastic. It's efficient and helpful.

Cons

I can't think of any cons for utilizing Tebra; it's been a positive experience.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Janay

Hospital & Health Care, 51-100 employees

Less than a year

February 2024

Director of Operations
Pros

Adding new clients to the EMR is simple.

Cons

Lengthy steps are required to send out bills for services provided by our staff, impacting efficiency.

Ease of use

6

Value for money

6

Customer Support

5

Functionality

10

JAMIE

Mental Health Care, 11-50 employees

More than a year

February 2024

It is worth it!
Pros

The ease of use and rich features make life much simpler, from progress notes to telehealth.

Cons

While I wish Tebra cost less, it's worth every penny for its functionality.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Erin

Mental Health Care, 1-10 employees

Less than 6 months

February 2024

GREAT JOB TEBRA !!
Pros

Navigation is smooth, and digital forms via email/text are a plus.

Cons

I have no cons with Tebra; it's an outstanding program.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Antwone

Hospital & Health Care, 11-50 employees

Less than 6 months

February 2024

Tebra is so easy to use
Pros

It's easy to learn and use right from day one.

Cons

Scheduling patients can be challenging if the screen is left idle, although it's manageable.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Graciela

Health, Wellness and Fitness, 51-100 employees

Less than 6 months

February 2024

Terrible, not worth the headaches it causes
Pros

They're apathetic towards customer needs and business growth.

Cons

The refusal to address failures in credit card payments, recurring problems, and inadequate solutions are frustrating.

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

Asma

Health, Wellness and Fitness, 1-10 employees

Less than a year

February 2024

Box review
Pros

The billing module is great once you get the hang of it. The learning curve is reasonable.

Cons

Setup and learning to use the software were challenging due to the lack of support.

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

David

Medical Practice, 1-10 employees

More than a year

February 2024

Completely satisfied solo practitioner!
Pros

Managing my practice is a breeze with Tebra. From telehealth to billing, it's all there!

Cons

I have no complaints about Tebra; it's been flawless in my experience.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Kit

Medical Practice, 1-10 employees

More than a year

February 2024

Tebra is very difficult to work with
Pros

My wife (administrator) appreciated the cost.

Cons

Functionality and usability issues make it difficult to navigate, hindering efficiency.

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

Robert

Medical Practice, 1-10 employees

Less than a year

February 2024

Good product
Pros

It's easy to understand, training is simple.

Cons

Overall, I have no complaints about the system; it's been very helpful.

Ease of use

10

Value for money

2

Customer Support

10

Functionality

10

Donna

Mental Health Care, 11-50 employees

Less than 6 months

February 2024

Excellent EMR for solo providers
Pros

Very user-friendly and affordable. Couldn't be happier with Tebra.

Cons

Transitioning from Kareo to Tebra presented some challenges, particularly adjusting to the new format and color scheme. As a visual person, I relied heavily on color cues while navigating the system, which initially posed difficulties with Tebra's more minimalistic color palette. However, over time, I've come to appreciate the sleeker design, which lends a more professional appearance.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

Heather

Health, Wellness and Fitness, 1-10 employees

More than a year

February 2024

My Tebra experience!
Pros

It's incredibly easy to use. No trouble managing patient records.

Cons

The inability to switch practices without logging off is inconvenient.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Adrien

Health, Wellness and Fitness, 51-100 employees

More than a year

February 2024

From a part time user view
Pros

Maneuvering around Tebra is a breeze.

Cons

The lack of a delegated signature option for orders and inability to transfer documents directly from other EHR systems are notable drawbacks.

Ease of use

10

Value for money

7

Customer Support

10

Functionality

10

Patricia

Hospital & Health Care, 11-50 employees

Less than a year

February 2024

Josephine Bostic, owner and operator
Pros

EMR and learning modules are user-friendly and cost-effective.

Cons

Scheduling new patients initially posed challenges, but I eventually found effective methods.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Josephine

Health, Wellness and Fitness, 1-10 employees

Less than a year

February 2024

Worst company in the field
Pros

A rudimentary EHR; fair practice management.

Cons

Overcharging and inadequate refunds, despite persistent follow-ups, have been ongoing issues.

Ease of use

1

Value for money

1

Customer Support

2

Functionality

1

Marc

Health, Wellness and Fitness, 1-10 employees

Less than a year

January 2024

Concerned Customer
Pros

Not user-friendly at all.

Cons

The customer service experience has been the worst I've encountered, with condescending supervisors and extended response times.

Ease of use

1

Value for money

2

Customer Support

2

Functionality

1

Ysen

Hospital & Health Care, 11-50 employees

Less than 6 months

January 2024

Just a wonderful platform
Pros

The staff's support throughout initial setup, ongoing training, addressing billing issues, and managing routine practice operations is exemplary. Customer support is undoubtedly the most crucial aspect of such a program, and they consistently deliver a five-star service.

Cons

The phone app has more issues than I'd like, likely due to challenges in combining desktop features into a mobile app seamlessly.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

Anonymous

Not Specified, 1-10 employees

More than a year

November 2023

Kareo now Tebra is laughable
Pros

The telehealth feature, when working, is nice.

Cons

Kareo's shortcomings, including frequent system issues and limited compatibility, make it a frustrating EHR system.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Libby

Mental Health Care, N/A employees

More than a year

November 2023

Review on Kareo
Pros

Easy to learn, excellent customer service.

Cons

Posting can be cumbersome, requiring multiple clicks to perform functions.

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

Laura

Health, Wellness and Fitness, N/A employees

Less than a year

November 2023

Tebra Review
Pros

Its accessibility and ease of learning are highlights.

Cons

The patient documentation and scheduling processes are not satisfactory.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sophia

Hospital & Health Care, N/A employees

Less than a year

November 2023

TEBRA Poor results with service tickets. Poor platform. Poor technical support.
Pros

I liked the product before Tebra took over.

Cons

Multiple issues plague the service. Service tickets remain unresolved, and communication is extremely poor. Tech support closes tickets without a fix, leaving users frustrated. Connectivity issues persist during telemedicine sessions, despite solid internet connections. Unlike under Kareo, there are frequent ticket backlogs, and a PR email from the CTO claiming no issues contradicts users' experiences.

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

Jeremy

Medical Practice, N/A employees

More than a year

November 2023

GOOD OVERALL SERVICE
Pros

The platform's ease of use is exceptional, making everything easily accessible. A standout feature is the option to e-fax records directly from the platform, eliminating the need for additional steps or platforms.

Cons

The functionality is a major letdown. Almost every day, it lags terribly, and pages take forever to load. For a while, it even kicked us out of our account, and we couldn't log back in. Also, there's no option to add your card on the site; you have to call customer service. Speaking of which, everyone I've dealt with at customer service has been rude and condescending.

Ease of use

10

Value for money

5

Customer Support

5

Functionality

5

ROMAN

Medical Practice, N/A employees

Less than a year

November 2023