Tebra Reviews

“complex workflow”

Pros

Right from sign-in, it was nice being able to pick the specific client I needed and having all the providers listed there immediately with their information made things more convenient.

Cons

At the same time, it isn't very user friendly. The system feels picky and not very forgiving if you hit the wrong button and only management can fix or clean up those kinds of mistakes.

“Detailed training and simple workflow”

Pros

The training is detailed and consistent and once it's completed, the platform becomes simple to use which makes the overall process much more manageable.

Cons

The SMS verification step was a bit of a hassle and the pricing could be more affordable for someone just starting out.

“Affordable EMR”

Pros

Excellent experience so far. The onboarding manager was incredibly patient and helpful throughout the process which made everything feel much more manageable. The system is user-friendly and offers a complete EMR package for billing, payments and patient management at a very affordable price. I'm excited to begin using it with patients.

Cons

At this point, I don't have any complaints. I've been very satisfied with the EMR for patient records, appointment scheduling, billing and payments.

“simple navigation”

Pros

Using it at my practicum site during my school internship has been a really positive experience. The layout is simple to get the hang of and entering client data is very easy which makes daily tasks much more manageable.

Cons

Honestly, I do not have any complaints. I have also used Central Reach and Tebra is much easier to get around than Central Reach was.

“Fast, user-friendly and customizable”

Pros

From scheduling and documentation to billing, the software feels fast and user-friendly to use. Tebra Clinical is highly customizable which has been a big plus for our workflow. Customer support is also very responsive whenever we need help. Another feature I really appreciate is the API access since it lets us pull detailed data, dig deeper into reporting and create custom reports that fit our needs.

Cons

we do run into small software glitches and that can be frustrating for some of our staff. That said, with a bit of patience, the issues are manageable and don't create any major roadblocks.

“Ease of use stands out”

Pros

Getting started with it as a new therapist was very simple and the workflow feels easy to follow. Handling schedule changes is also manageable and accessing patient records works well enough for day-to-day use.

Cons

I'd really like more flexibility when it comes to formatting evaluation reports. It would also be better if AI support were included without requiring additional fees.

“User-friendly workflow throughout”

Pros

Right away, the system feels very user friendly. A lot of the data entered in one section carries over into other required EMR documentation areas which helps keep the workflow connected and efficient.

Cons

The only recurring downside I've noticed in the system is that there's no spell check feature available for narrative notes.

“well-organized interface”

Pros

The interface felt simple enough that I barely needed any training before getting started. It brings together the key tools I need, like medical billing, patient scheduling and EHR, all in one place which keeps workflows running efficiently across my facility. It also improves communication within the practice and does a good job of keeping patient information organized.

Cons

Some features still require a bit of learning before you can use them confidently. Areas like insurance details, claims, the way the coding workflow is managed, as well as setting up permissions and integrations, can take some time to fully understand.

“Outdated UI”

Pros

Honestly, there wasn't anything that felt like a real advantage. At first, I assumed it would at least work as a decent billing platform but I had a hard time creating reports and keeping track of claims.

Cons

The interface feels extremely outdated and basic. Even after the rebrand, it never seemed like the software actually improved or received any meaningful updates.

“Valuable desktop version”

Pros

Since the transition and merger with Kareo, I've stayed with it and as a small business owner running a billing company, I've seen real value in the desktop version because it helps add dollars to the bottom line. The software saves a lot of labor and stays competitive with other products on the market. After owning my company for more than 25 years, I've been very pleased with the additional enhancements that have been introduced.

Cons

At times some members of the support team don't fully understand the software from a billing perspective. That said, with my years of experience, I'm usually able to guide the conversation and point out the area that needs attention. In the end, the staff has consistently been able to resolve my questions.

“good value for money!!”

Pros

Having ERAs displayed in a detailed organized way is really helpful for providers and anyone else who needs to download and verify the information. It's very simple to use, offers good value for money and helps a lot with managing patient records and claims.

Cons

The interface could be much more interactive since it still feels pretty old-fashioned. It would be better if the UI offered more guidance and support for providers. Also, when patient records are missing, there should be a quicker and simpler way to contact the support team right away.

“Easy to move around”

Pros

Getting around the EHR side is easy and it's very user-friendly. Someone brand new to it can pick it up quickly and work efficiently without much trouble. I also think patients can read and understand their medical records fairly well when they request them.

Cons

On the other hand, the billing side is much harder to figure out. When we bought it several years ago, back when it was still Kareo, I only received around 10 hours of phone training and that really wasn't enough. The reports also don't run the way I need them to. If I have to provide a patient with a list of charges and payments for HSA card information, they usually don't understand what they're looking at. When I run statements and enter specific dates, it never prints only the dates I selected. And when an insurance company does a "take back," posting it feels like an act of Congress because there are just so many steps involved. You can probably tell I'm nowhere near as happy with the billing side as I am with the EHR.

“Clear layout”

Pros

The platform has been very simple to use. It's user-friendly, easy to handle and makes everyday tasks feel much faster and less time-consuming. Everything is laid out clearly so finding what you need doesn't take much effort. Overall, it has made managing work much more efficient and simple.

Cons

I really don't have any complaints about using it. The platform runs well, is simple to move through and keeps everything organized in a way that makes tasks quick and efficient to complete. Overall, my experience with it has been extremely positive.

“Tidy interface !”

Pros

Managing group rosters and provider information in it has been a big help. As a Credentialing Officer, I'm constantly updating provider details and group locations and it makes that process simple. Adding multiple providers at the same time is simple and keeping every location accurate is much more manageable. The interface feels clean and user-friendly which ends up saving our administrative team a lot of time.

Cons

Every now and then, I wish there were more customization options in reporting especially when pulling credentialing data for payers. A more detailed audit log for tracking changes to provider rosters would also make the system even better.

“Helpful hands-on lessons”

Pros

I really appreciated getting to work through examples of whatever we were covering during the session. That hands-on approach made the material much clearer and easier to follow.

Cons

The downside was how time-consuming it felt and I really didn't enjoy having a quiz at the end of every session. I'm just not someone who likes quizzes.

“very comprehensive system”

Pros

From training through daily use, this system has been excellent. The university resources, responsive customer support and user-friendly setup have all been big positives. It's especially helpful having a single program that handles everything we need, from patient records to billing, all in one place.

Cons

I know I'm supposed to list a downside but honestly nothing specific comes to mind. The software is simple and complete enough to support every part of our practice. If I had to mention anything at all, it would only be that it would be nice if support stayed available a little later than 4 p.m.

“Dependable solution”

Pros

Found it pretty easy to use. It has also been dependable and whenever issues come up, the customer support team is very helpful. It works especially well for insurance billing and keeping patient accounts organized and managed.

Cons

There really have not been any major problems. The only downside is that it offers extra upgrades and those can feel a bit expensive at times. Still, the added features can be worthwhile depending on what our practice needs.

“Quick responses from support team”

Pros

Its quite userfriendly and whenever help is needed, support is usually available fast and resolves things quickly.

Cons

At times, it feels like the IT teams could communicate better with each other when working through a more complex issue.

“well-structured software”

Pros

Everything feels very organized, with a neat layout and colors that make the workflow much easier to manage. It's also a lot more comfortable on the eyes.

Cons

The appointment scheduling part could still use some adjustment. It would help if existing appointments were easier to view and edit without having to reset everything.

“Top product!!”

Pros

After comparing quite a few options, this one was clearly the standout. It's an excellent product, affordable and very user-friendly.

Cons

I really don't have any complaints. The billing section has been the hardest part for me but that feels more related to my own lack of experience than any issue with the software itself.