Tebra Reviews

“poor post-onboarding support

Pros

I really like the clean interface, patient portal, online appointment scheduling, intake form workflows and my onboarding manager as she was outstanding!

Cons

Honestly the post-onboarding customer support felt very uncommunicative. Like when I reached out to fix problems they seemed to brush me off, were not listening and gave little sense that they cared about my experience.

“Simple to use but feedback going unheard

Pros

It is a pretty simple and user friendly interface. I don't have to go through a lot of steps to get things done. I generally like the product and I'm happy with it.

Cons

There are just a few simple things I wish Tebra could do. It's kind of frustrating because I've been using it for six years now and I feel like no one's listening to my suggestions.

“A nightmare trying to cancel

Pros

We were loyal customers for over ten years and genuinely liked the product. It served our needs reliably. Whenever we added new services, the support team was responsive and helpful which we appreciated.

Cons

I had the worst experience trying to cancel our service. The whole process was a nightmare. I was shuffled between agents and repeatedly met with rude, unhelpful customer service representatives which was incredibly frustrating.

“offering tremendous help for six years

Pros

For more than six years I have relied on Tebra for my practice and they have been a tremendous help. With a very small team, their online booking has really cut down the flood of phone calls we used to get and lets patients book appointments outside of our business hours. The boost from online reviews has noticeably improved our reputation and they also handled our website design and provided ongoing support.

Cons

The sole reason I ended my relationship with them was recurring technical problems when their system tried to integrate with my EHR/PM software which made it impossible to continue despite everything else working well.

“Support improves and listens to providers

Pros

I have noticed customer support has become more significant to my experience and over the last four to six months I have seen a clear uptick in responsiveness. I also feel the company genuinely listens to provider suggestions for improvements.

Cons

For me the biggest gap is the absence of voice to text functionality. That's surprising to me because dictation has been built into MS Word for over a decade so I expected this feature to be available here as well.

“Best for our practice

Pros

It's so user-friendly. I like how things are really easy to find and organize. You don't have to do much to get your work done.

Cons

I don't have any big complaints honestly. It works really well for our practice. We have about 200 patients and it handles everything just fine.

“support as stellar as the system

Pros

Tebra is so easy to use and the customer support is top notch. I can usually find answers to all my questions in Tebra U. The few times I've had to call, the person I spoke with was patient, made sure they understood my questions and walked me through everything I needed to know.

Cons

One thing I don't like is that I can't change the insurance payer on a claim after I've already sent it. If I have to add a new insurance as a secondary, the whole process gets confusing.

“Great until it grinds to a halt

Pros

What I like most about Tebra is the clean, easy-to-use interface. It makes it pretty simple for us in healthcare to get used to the platform. The dashboard is well-organized and gives me a clear look at my important tasks and alerts so I'm never caught off guard by last-minute changes.

Cons

The technical issues are what I like the least. The system will sometimes go down or get really slow and it messes up our whole workflow. Also since we rely completely on Tebra's servers and support, if they have a problem, our practice is stuck.

“all-in-one solution

Pros

I like that it has everything in one system, scheduling, billing and messages between the office. It also prefills all the 'required areas' for each type of visit which is a huge help.

Cons

I wish there was an easier, HIPAA-compliant way to just quickly message a patient. Right now you have to set up the whole portal invite and use the portal. When I send a quick message the way it is now, I have to warn patients that it's not secure and to not share private info which isn't ideal.

“unfixed problems..

Pros

The customer support team is really diligent. We value our partnership with Tebra and want to keep relying on your platform.

Cons

We've had ongoing problems with the eLab order integration and it's been like this for the last six months with no fix in sight.

“So easy, a beginner can thrive

Pros

I was kinda thrown into billing at our office with no training. I wouldn't have made it if not for how easy the Tebra product is to use. Their Customer Support is outstanding! Two thumbs way up!!

Cons

Bugs are always annoying and I get that Tebra is online. But it's so frustrating when the weather is bad and we lose our internet connection and can't work. I guess I just wish Tebra could tell Mother Nature to behave! LOL.

“almost perfect, needs better alerts

Pros

The ease of use is amazing. Getting around in the system is fairly easy. Having those message templates is also great because we save a ton of time on writing emails and texts.

Cons

I am taking off a star because there's no alert for the patient intake forms. You have to dig through the "Engage" section to see if they were sent and received. It would also be great to get a notification when a new patient even clicks on the form, so we know they're working on it. Oh and it would be a huge help if we could search for patients by their cell phone number, since sometimes we get a call and can't understand their name or birthday.

“Worst service of my life

Pros

I'm still getting used to Tebra, it's my first time using it. I did try to solve one issue privately by having a supervisor call me but I was left on hold forever with no resolution.

Cons

My onboarding experience was horrible. The manager actually yelled an obscene word at me because I was having trouble enrolling for scheduled drugs. I was completely shocked by how unprofessional and unethical he was. He was bossy and talked over me constantly. I know their job is tough but I also know what good customer service is. I am just starting out as a healthcare provider and I won't let people like him hold me back but it was such a bad experience!!

“great support, missing core features

Pros

customer support is great. I usually get a response back within 24 hours of putting in a request. The user interface is also very easy to use. It's not complicated at all.

Cons

It's way too easy to accidentally create duplicate patient charts and there's nothing to stop it. There are so many basic things missing: you can't share test documents or upload them to results, you can't have a patient sign just one document without recreating it word-for-word and you can't set up limited portal access for parents. Since I see whole families, parents have to make a separate email for every kid. It's also hard to refund a patient for an overpayment. Medications don't automatically link to the right diagnoses and if you try to fix that, you can't send multiple prescriptions at once. You can't send prescriptions from the lab screen and the schedules on the mobile app and the website don't sync with each other or with my personal calendar. Trying to run a telehealth-only practice in multiple states is also really difficult. With all these issues, I just don't feel like I'm getting my money's worth.

“An indispensable tool for the team

Pros

I've been really impressed with Tebra's patient management app. The interface is interactive and well-designed, so it's easy for my staff to use. It's so easy that it cut down our training time and made us more efficient. The customer support team is also outstanding and they're responsive, know their stuff and are always eager to help. When you add up all the great features and reliable support, this app is a fantastic value for the money. It's become an indispensable tool for our practice.

Cons

As Tebra gets bigger, I really want them to build better tools for individual users. A lot of our work is teamwork but sometimes one person needs to handle private info. Being able to track an individual's workflow would be super helpful.

“I'm disappointed

Pros

Right now I'm not sure I could point to a single positive function. If you had asked me this a year ago, my answer probably would have been different.

Cons

The customer service is tough. All the reps are overseas, so there's a real language barrier and you can't talk to anyone in the U.S. We actually lost data from our files and found out they didn't have a backup for us. Also their clearing house will sometimes stop a claim and never tell us, so we can't even fix the problem.

“Easy to learn but poor team communication features

Pros

Learning how to use it is easy. I find it easy to download EOBs directly from the app and checking the schedule is simple, just like in other EMR systems.

Cons

Communicating with my team online is harder than it should be. I don't really get how the notes feature works in the app and trying to use the payment options to charge a patient is confusing.

“easy billing & reliable video

Pros

Overall it's easy to use and easy to bill with. My patients find the video feature helpful and really reliable, as long as they have a good internet or cellular connection.

Cons

I wish the app would let me send prescriptions for controlled substances when I'm working on the go. A voice dictation feature would also be amazing to have.

“promising new beginning

Pros

I really like how easy it is to type notes and I love that it saves as you go. My clients also enjoy that the link gets sent directly to them.

Cons

There's nothing I like least about Tebra so far. I just started using it this week! I'll update my review once I've had more time with it.

“Awful

Pros

Good for billing,.

Cons

Not mobile compatible. Horrible customer service. Wishy-washy on costs and can't bother to be upfront about them. Dreadful schedule.