Tebra (Formerly Kareo + PatientPop) Reviews
softwareOverall Rating
3.5
206 Review(s)
Rating Distribution
5
(95)
4
(28)
3
(20)
2
(15)
1
(48)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Overall Rating
3.5
206 Review(s)
Rating Distribution
5
(95)
4
(28)
3
(20)
2
(15)
1
(48)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
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Time Used
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Worst company I have ever worked with in my entire career
Worst company I have ever worked with in my entire career
Pros
There's nothing good to mention.
Cons
Without a doubt, this is the worst company I have ever worked with. I'm a Tebra customer, and our clinics switched to Tebra on 11/23. However, Tebra still hasn't properly transferred our data. I have not get a response or any solution from anyone form the support team.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Bonnie
Hospital & Health Care, 11-50 employees
Less than 6 months
April 2024
Different name, same terrible product
Different name, same terrible product
Pros
The only thing I like about this tool is its interface as it is quite attractive.
Cons
There are so many problems, it's hard to even list them all. The scheduling software often drops appointments and the customer service is completely incompetent. The billing system doesn't provide accurate reports, which leads to missing many claims that I thought went through. The system crashes regularly. They make grand promises before you buy, but I'm still waiting for things that were supposed to be done within a couple of months of signing up. They assure you that someone will call you back, but it rarely happens. It's nearly impossible to get a manager on the phone. They changed their name due to their terrible reputation, but it's the same awful product. I know it sounds like I'm just ranting, but I'm so exhausted from dealing with them. I've truly had enough.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
4
Greg
Medical Practice, 11-50 employees
More than a year
April 2024
Be careful--- for medical practices
Be careful--- for medical practices
Pros
The interface functions well and it is easy to navigate the windows for billing.
Cons
Terminating their services is a real struggle. I can't even do it online. When I call, they initially claim it's terminated, but then they say it's not and continue to bill me and send me to collections. We wanted to terminate because we couldn't find a competent outside biller who would use their software. We reached out to them, and they gave us three names. We tried two, but it ended up wasting a lot of our time and money. Eventually, we had to do the billing in-house until we could switch software and find an external company to handle billing.
Ease of use
3
Value for money
1
Customer Support
1
Functionality
5
iqbal
Medical Practice, 1-10 employees
More than a year
April 2024
Cannot get customer support
Cannot get customer support
Pros
At present there is nothing extraordinary about this tool. Yes, the notes are ok and so are Microsoft Word documents.
Cons
It is a major issue that I can't collect payments from patients. In the past, their customer care has been very terrible and it takes weeks for them to get back to you. Or sometimes, when I have left a review, they immediately call me, and that doesn't look good.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Annette
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2024
Initially good but is now unusable
Initially good but is now unusable
Pros
At first we thought that the Tebra team is trying to understand the requirements of a mental health practice from a business and functional perspective. However this was not the case.
Cons
I have to say, their customer service is the absolute worst in the industry. The process they have for deactivating a provider is ridiculously time-consuming and complex. I have actually spent up to 2 hours on the phone with them just to deactivate a provider.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Durwood
Mental Health Care, 11-50 employees
More than a year
April 2024
Nothing left since pandemic
Nothing left since pandemic
Pros
Before the pandemic, I used a less efficient system. With this one, I had direct phone support, free onboarding, and user-friendly features. It compresses a lot of information, which takes time to master. Cutting off support abruptly is unacceptable.
Cons
When it comes to seeking assistance, direct phone contact with a human is lacking. Instead, all customer support inquiries are directed to a single overwhelmed individual via email. Unfortunately, responses to these emails can take days, leaving users feeling stranded. Additionally, the training videos provided are outdated and do not align with the current software versions, leaving users to navigate the system largely on their own despite paying a significant monthly fee of $300 to $400.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
4
Anthony
Medical Practice, 1-10 employees
More than a year
March 2024
Disappointing
Disappointing
Pros
I'm deeply disappointed with the agency's services for web development and patient scheduling applications. Despite their promises and advertisements, they failed to fulfill their commitments. The quality of the web development work was subpar, lacking essential functionalities and design elements we had discussed. Furthermore, the patient scheduling application was left incomplete, leaving us without a crucial tool for our operations. This lack of follow-through and professionalism has caused significant setbacks for our business. Based on my negative experience, I would advise others to approach this agency with caution.
Cons
I experienced nonexistent service from the department. When attempting billing, I was redirected to another department, creating a frustrating loop.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
6
Lincoln
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2024
Not worth the expense
Not worth the expense
Pros
Quick and professional setup team. Overall, great product offerings.
Cons
The services don't match the standard promised in the sales pitch. Despite receiving credits, the billing department attempts additional charges instead of absorbing the credits.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
2
Gina
Cosmetics, 1-10 employees
Less than 6 months
March 2024
excellent work tool
excellent work tool
Pros
Super easy and practical, everything's in the app.
Cons
Patient intake and admission processes are straightforward, simplifying patient information input.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dalice
Medical Practice, 1-10 employees
Less than 6 months
March 2024
Tebra Usage
Tebra Usage
Pros
It's easy to use, great for scheduling in small to medium clinics.
Cons
Listing medications in alphabetical order or updating scripts when dose or directions change isn't possible, making medication management cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita
Medical Practice, 11-50 employees
More than a year
March 2024
Fantastic Software
Fantastic Software
Pros
As both a Practice Owner and Therapist, I've experienced tremendous benefits from Tebra Medical Software. Its user-friendly design and efficiency streamline everything from documentation to billing, allowing me to devote more attention to patient care and less to administrative tasks. I wholeheartedly recommend Tebra to fellow practitioners seeking a comprehensive software solution. Plus, it's remarkably affordable!
Cons
I'm completely satisfied with Tebra Medical Software; it has exceeded my expectations and operates seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kendra
Hospital & Health Care, 1-10 employees
More than a year
March 2024
User friendly & amazing transition!
User friendly & amazing transition!
Pros
The interface is user-friendly, makes sense.
Cons
Template spacing issues persist when creating templates, which can be frustrating to deal with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alphonse
Hospital & Health Care, 11-50 employees
More than a year
March 2024
Works great!
Works great!
Pros
Both the desktop and online versions are very user-friendly.
Cons
I wish the desktop version received more attention and was as robust as the online version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, 11-50 employees
More than a year
March 2024
Amazing EMR
Amazing EMR
Pros
Documentation is a breeze, easy to prescribe.
Cons
Sometimes, not all the ICD pop-ups easily, and occasionally, it deletes my doc, which is frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara
Hospital & Health Care, 51-100 employees
More than a year
March 2024
Meets basic needs
Meets basic needs
Pros
Using it is straightforward, no steep learning curve.
Cons
Customer support, IPCS on-boarding, and irritating glitches, like phone app display cut-offs, have been my main concerns.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Jonathan
Medical Practice, 1-10 employees
More than a year
March 2024
Great for a free clinic
Great for a free clinic
Pros
Free access is a boon for community clinics and nonprofits.
Cons
Some additional features are only accessible with the paid version, which may be a limitation.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
John
Medical Practice, 51-100 employees
Less than a year
February 2024
Easy-to-Use Billing Software
Easy-to-Use Billing Software
Pros
Billing for services is a breeze!
Cons
There should be better control over changing or deleting billing slips to avoid the need for re-billing and re-submission.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Mental Health Care, 11-50 employees
Less than a year
February 2024
Quick & Easy
Quick & Easy
Pros
Quick and easy to look up patients, manage referrals, and access documents.
Cons
Communication issues arise when sending messages to different coordinators, leading to missed messages or delayed responses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lenny
Medical Practice, 1-10 employees
More than a year
February 2024
Doctor reviewing
Doctor reviewing
Pros
I appreciate features like e-force, appointment reminders, and patient communication. Broadcasting is a bonus.
Cons
The referral system and finding certain diagnoses can be improved for better integration and streamlined usage.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Doris
Health, Wellness and Fitness, 11-50 employees
Less than a year
February 2024
TEBRA Review
TEBRA Review
Pros
I love how easy it is to use, especially for documentation and scheduling.
Cons
Spell-check absence, technical errors, timeout concerns, and processing documentation issues are significant drawbacks.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Arianna
Hospital & Health Care, 51-100 employees
More than a year
February 2024
Not worth the money
Not worth the money
Pros
Generating patient reviews after visits is useful, though the incessant requests can annoy patients.
Cons
While Tebra offers valuable features, the cost is higher compared to similar services from other IT companies.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
6
Terese
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
Feedback of an excellent product
Feedback of an excellent product
Pros
The EHR tools and training options are valuable.
Cons
I loved the EHR and billing setup; I had no cons with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BriAna
Medical Practice, 1-10 employees
Less than 6 months
February 2024
Great system
Great system
Pros
It's user-friendly, easy to navigate.
Cons
While system glitches are rare, they can occur occasionally.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bernadette
Medical Practice, 11-50 employees
More than a year
February 2024
Amazing Service!
Amazing Service!
Pros
Easy to use and budget-friendly.
Cons
Enrollment for ERA is lengthy, and communication through email complicates the process.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
TANIA
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
The Perfect EHR/practice management solution for small/solo medical practices
The Perfect EHR/practice management solution for small/solo medical practices
Pros
Affordable and user-friendly, Tebra makes practicing medicine simpler and more efficient. Its integrated interface improves efficiency, making tasks like scheduling and billing easier and reducing time wastage, ultimately leading to improved revenue. The easy patient portal setup and online scheduling attract more patients, while integrated telehealth significantly reduces no-show rates. The mobile app enables productivity from anywhere, anytime. Moreover, its efficient billing system simplifies payment tracking and performance evaluation.
Cons
After using Tera for over three years, I still haven't found anything to dislike about Tebra!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Practice, 1-10 employees
More than a year
February 2024
Stay away unless
Stay away unless
Pros
Claims reports are clear and easy to understand.
Cons
There are numerous issues with the service, from flawed billing practices to inadequate training and support. Despite promises of weekly check-ins and comprehensive training, only one session occurred, and subsequent attempts to reach out were ignored. Billing errors and lack of communication further exacerbate the problems, with unresolved issues persisting for months. Additionally, the system's functionality is subpar, with frequent lagging and limited reporting capabilities. Overall, the experience has been deeply disappointing and frustrating.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Michele
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Customer service
Customer service
Pros
Very user-friendly, great customer service.
Cons
Unfortunately, there are occasional long wait times, although this isn't their fault.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Medical Devices, 1-10 employees
More than a year
February 2024
Happy With Tebra!
Happy With Tebra!
Pros
Ease of use, great customer service, and a solid scheduling system.
Cons
So far, Tebra has been excellent, with the only issue being the transition from our old system.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Joe
Medical Practice, 11-50 employees
Less than 6 months
February 2024
Medical scribe review
Medical scribe review
Pros
My overall experience with Tebra is fantastic. It's efficient and helpful.
Cons
I can't think of any cons for utilizing Tebra; it's been a positive experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janay
Hospital & Health Care, 51-100 employees
Less than a year
February 2024
Director of Operations
Director of Operations
Pros
Adding new clients to the EMR is simple.
Cons
Lengthy steps are required to send out bills for services provided by our staff, impacting efficiency.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
10
JAMIE
Mental Health Care, 11-50 employees
More than a year
February 2024
It is worth it!
It is worth it!
Pros
The ease of use and rich features make life much simpler, from progress notes to telehealth.
Cons
While I wish Tebra cost less, it's worth every penny for its functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin
Mental Health Care, 1-10 employees
Less than 6 months
February 2024
GREAT JOB TEBRA !!
GREAT JOB TEBRA !!
Pros
Navigation is smooth, and digital forms via email/text are a plus.
Cons
I have no cons with Tebra; it's an outstanding program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antwone
Hospital & Health Care, 11-50 employees
Less than 6 months
February 2024
Tebra is so easy to use
Tebra is so easy to use
Pros
It's easy to learn and use right from day one.
Cons
Scheduling patients can be challenging if the screen is left idle, although it's manageable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graciela
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
February 2024
Terrible, not worth the headaches it causes
Terrible, not worth the headaches it causes
Pros
They're apathetic towards customer needs and business growth.
Cons
The refusal to address failures in credit card payments, recurring problems, and inadequate solutions are frustrating.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Asma
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Box review
Box review
Pros
The billing module is great once you get the hang of it. The learning curve is reasonable.
Cons
Setup and learning to use the software were challenging due to the lack of support.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
David
Medical Practice, 1-10 employees
More than a year
February 2024
Completely satisfied solo practitioner!
Completely satisfied solo practitioner!
Pros
Managing my practice is a breeze with Tebra. From telehealth to billing, it's all there!
Cons
I have no complaints about Tebra; it's been flawless in my experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kit
Medical Practice, 1-10 employees
More than a year
February 2024
Tebra is very difficult to work with
Tebra is very difficult to work with
Pros
My wife (administrator) appreciated the cost.
Cons
Functionality and usability issues make it difficult to navigate, hindering efficiency.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Robert
Medical Practice, 1-10 employees
Less than a year
February 2024
Good product
Good product
Pros
It's easy to understand, training is simple.
Cons
Overall, I have no complaints about the system; it's been very helpful.
Ease of use
10
Value for money
2
Customer Support
10
Functionality
10
Donna
Mental Health Care, 11-50 employees
Less than 6 months
February 2024
Excellent EMR for solo providers
Excellent EMR for solo providers
Pros
Very user-friendly and affordable. Couldn't be happier with Tebra.
Cons
Transitioning from Kareo to Tebra presented some challenges, particularly adjusting to the new format and color scheme. As a visual person, I relied heavily on color cues while navigating the system, which initially posed difficulties with Tebra's more minimalistic color palette. However, over time, I've come to appreciate the sleeker design, which lends a more professional appearance.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Heather
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
My Tebra experience!
My Tebra experience!
Pros
It's incredibly easy to use. No trouble managing patient records.
Cons
The inability to switch practices without logging off is inconvenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adrien
Health, Wellness and Fitness, 51-100 employees
More than a year
February 2024
From a part time user view
From a part time user view
Pros
Maneuvering around Tebra is a breeze.
Cons
The lack of a delegated signature option for orders and inability to transfer documents directly from other EHR systems are notable drawbacks.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Patricia
Hospital & Health Care, 11-50 employees
Less than a year
February 2024
Josephine Bostic, owner and operator
Josephine Bostic, owner and operator
Pros
EMR and learning modules are user-friendly and cost-effective.
Cons
Scheduling new patients initially posed challenges, but I eventually found effective methods.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josephine
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Worst company in the field
Worst company in the field
Pros
A rudimentary EHR; fair practice management.
Cons
Overcharging and inadequate refunds, despite persistent follow-ups, have been ongoing issues.
Ease of use
1
Value for money
1
Customer Support
2
Functionality
1
Marc
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Concerned Customer
Concerned Customer
Pros
Not user-friendly at all.
Cons
The customer service experience has been the worst I've encountered, with condescending supervisors and extended response times.
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Ysen
Hospital & Health Care, 11-50 employees
Less than 6 months
January 2024
Just a wonderful platform
Just a wonderful platform
Pros
The staff's support throughout initial setup, ongoing training, addressing billing issues, and managing routine practice operations is exemplary. Customer support is undoubtedly the most crucial aspect of such a program, and they consistently deliver a five-star service.
Cons
The phone app has more issues than I'd like, likely due to challenges in combining desktop features into a mobile app seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
November 2023
Kareo now Tebra is laughable
Kareo now Tebra is laughable
Pros
The telehealth feature, when working, is nice.
Cons
Kareo's shortcomings, including frequent system issues and limited compatibility, make it a frustrating EHR system.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Libby
Mental Health Care, N/A employees
More than a year
November 2023
Review on Kareo
Review on Kareo
Pros
Easy to learn, excellent customer service.
Cons
Posting can be cumbersome, requiring multiple clicks to perform functions.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Laura
Health, Wellness and Fitness, N/A employees
Less than a year
November 2023
Tebra Review
Tebra Review
Pros
Its accessibility and ease of learning are highlights.
Cons
The patient documentation and scheduling processes are not satisfactory.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sophia
Hospital & Health Care, N/A employees
Less than a year
November 2023
TEBRA Poor results with service tickets. Poor platform. Poor technical support.
TEBRA Poor results with service tickets. Poor platform. Poor technical support.
Pros
I liked the product before Tebra took over.
Cons
Multiple issues plague the service. Service tickets remain unresolved, and communication is extremely poor. Tech support closes tickets without a fix, leaving users frustrated. Connectivity issues persist during telemedicine sessions, despite solid internet connections. Unlike under Kareo, there are frequent ticket backlogs, and a PR email from the CTO claiming no issues contradicts users' experiences.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jeremy
Medical Practice, N/A employees
More than a year
November 2023
GOOD OVERALL SERVICE
GOOD OVERALL SERVICE
Pros
The platform's ease of use is exceptional, making everything easily accessible. A standout feature is the option to e-fax records directly from the platform, eliminating the need for additional steps or platforms.
Cons
The functionality is a major letdown. Almost every day, it lags terribly, and pages take forever to load. For a while, it even kicked us out of our account, and we couldn't log back in. Also, there's no option to add your card on the site; you have to call customer service. Speaking of which, everyone I've dealt with at customer service has been rude and condescending.
Ease of use
10
Value for money
5
Customer Support
5
Functionality
5
ROMAN
Medical Practice, N/A employees
Less than a year
November 2023
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Worst company I have ever worked with in my entire career
Worst company I have ever worked with in my entire career
Pros
There's nothing good to mention.
Cons
Without a doubt, this is the worst company I have ever worked with. I'm a Tebra customer, and our clinics switched to Tebra on 11/23. However, Tebra still hasn't properly transferred our data. I have not get a response or any solution from anyone form the support team.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Bonnie
Hospital & Health Care, 11-50 employees
Less than 6 months
April 2024
Different name, same terrible product
Different name, same terrible product
Pros
The only thing I like about this tool is its interface as it is quite attractive.
Cons
There are so many problems, it's hard to even list them all. The scheduling software often drops appointments and the customer service is completely incompetent. The billing system doesn't provide accurate reports, which leads to missing many claims that I thought went through. The system crashes regularly. They make grand promises before you buy, but I'm still waiting for things that were supposed to be done within a couple of months of signing up. They assure you that someone will call you back, but it rarely happens. It's nearly impossible to get a manager on the phone. They changed their name due to their terrible reputation, but it's the same awful product. I know it sounds like I'm just ranting, but I'm so exhausted from dealing with them. I've truly had enough.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
4
Greg
Medical Practice, 11-50 employees
More than a year
April 2024
Be careful--- for medical practices
Be careful--- for medical practices
Pros
The interface functions well and it is easy to navigate the windows for billing.
Cons
Terminating their services is a real struggle. I can't even do it online. When I call, they initially claim it's terminated, but then they say it's not and continue to bill me and send me to collections. We wanted to terminate because we couldn't find a competent outside biller who would use their software. We reached out to them, and they gave us three names. We tried two, but it ended up wasting a lot of our time and money. Eventually, we had to do the billing in-house until we could switch software and find an external company to handle billing.
Ease of use
3
Value for money
1
Customer Support
1
Functionality
5
iqbal
Medical Practice, 1-10 employees
More than a year
April 2024
Cannot get customer support
Cannot get customer support
Pros
At present there is nothing extraordinary about this tool. Yes, the notes are ok and so are Microsoft Word documents.
Cons
It is a major issue that I can't collect payments from patients. In the past, their customer care has been very terrible and it takes weeks for them to get back to you. Or sometimes, when I have left a review, they immediately call me, and that doesn't look good.
Ease of use
2
Value for money
4
Customer Support
2
Functionality
2
Annette
Health, Wellness and Fitness, 1-10 employees
More than a year
April 2024
Initially good but is now unusable
Initially good but is now unusable
Pros
At first we thought that the Tebra team is trying to understand the requirements of a mental health practice from a business and functional perspective. However this was not the case.
Cons
I have to say, their customer service is the absolute worst in the industry. The process they have for deactivating a provider is ridiculously time-consuming and complex. I have actually spent up to 2 hours on the phone with them just to deactivate a provider.
Ease of use
4
Value for money
2
Customer Support
2
Functionality
4
Durwood
Mental Health Care, 11-50 employees
More than a year
April 2024
Nothing left since pandemic
Nothing left since pandemic
Pros
Before the pandemic, I used a less efficient system. With this one, I had direct phone support, free onboarding, and user-friendly features. It compresses a lot of information, which takes time to master. Cutting off support abruptly is unacceptable.
Cons
When it comes to seeking assistance, direct phone contact with a human is lacking. Instead, all customer support inquiries are directed to a single overwhelmed individual via email. Unfortunately, responses to these emails can take days, leaving users feeling stranded. Additionally, the training videos provided are outdated and do not align with the current software versions, leaving users to navigate the system largely on their own despite paying a significant monthly fee of $300 to $400.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
4
Anthony
Medical Practice, 1-10 employees
More than a year
March 2024
Disappointing
Disappointing
Pros
I'm deeply disappointed with the agency's services for web development and patient scheduling applications. Despite their promises and advertisements, they failed to fulfill their commitments. The quality of the web development work was subpar, lacking essential functionalities and design elements we had discussed. Furthermore, the patient scheduling application was left incomplete, leaving us without a crucial tool for our operations. This lack of follow-through and professionalism has caused significant setbacks for our business. Based on my negative experience, I would advise others to approach this agency with caution.
Cons
I experienced nonexistent service from the department. When attempting billing, I was redirected to another department, creating a frustrating loop.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
6
Lincoln
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
March 2024
Not worth the expense
Not worth the expense
Pros
Quick and professional setup team. Overall, great product offerings.
Cons
The services don't match the standard promised in the sales pitch. Despite receiving credits, the billing department attempts additional charges instead of absorbing the credits.
Ease of use
8
Value for money
2
Customer Support
2
Functionality
2
Gina
Cosmetics, 1-10 employees
Less than 6 months
March 2024
excellent work tool
excellent work tool
Pros
Super easy and practical, everything's in the app.
Cons
Patient intake and admission processes are straightforward, simplifying patient information input.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dalice
Medical Practice, 1-10 employees
Less than 6 months
March 2024
Tebra Usage
Tebra Usage
Pros
It's easy to use, great for scheduling in small to medium clinics.
Cons
Listing medications in alphabetical order or updating scripts when dose or directions change isn't possible, making medication management cumbersome.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita
Medical Practice, 11-50 employees
More than a year
March 2024
Fantastic Software
Fantastic Software
Pros
As both a Practice Owner and Therapist, I've experienced tremendous benefits from Tebra Medical Software. Its user-friendly design and efficiency streamline everything from documentation to billing, allowing me to devote more attention to patient care and less to administrative tasks. I wholeheartedly recommend Tebra to fellow practitioners seeking a comprehensive software solution. Plus, it's remarkably affordable!
Cons
I'm completely satisfied with Tebra Medical Software; it has exceeded my expectations and operates seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
kendra
Hospital & Health Care, 1-10 employees
More than a year
March 2024
User friendly & amazing transition!
User friendly & amazing transition!
Pros
The interface is user-friendly, makes sense.
Cons
Template spacing issues persist when creating templates, which can be frustrating to deal with.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alphonse
Hospital & Health Care, 11-50 employees
More than a year
March 2024
Works great!
Works great!
Pros
Both the desktop and online versions are very user-friendly.
Cons
I wish the desktop version received more attention and was as robust as the online version.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Thomas
Medical Practice, 11-50 employees
More than a year
March 2024
Amazing EMR
Amazing EMR
Pros
Documentation is a breeze, easy to prescribe.
Cons
Sometimes, not all the ICD pop-ups easily, and occasionally, it deletes my doc, which is frustrating.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tamara
Hospital & Health Care, 51-100 employees
More than a year
March 2024
Meets basic needs
Meets basic needs
Pros
Using it is straightforward, no steep learning curve.
Cons
Customer support, IPCS on-boarding, and irritating glitches, like phone app display cut-offs, have been my main concerns.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
8
Jonathan
Medical Practice, 1-10 employees
More than a year
March 2024
Great for a free clinic
Great for a free clinic
Pros
Free access is a boon for community clinics and nonprofits.
Cons
Some additional features are only accessible with the paid version, which may be a limitation.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
6
John
Medical Practice, 51-100 employees
Less than a year
February 2024
Easy-to-Use Billing Software
Easy-to-Use Billing Software
Pros
Billing for services is a breeze!
Cons
There should be better control over changing or deleting billing slips to avoid the need for re-billing and re-submission.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vincent
Mental Health Care, 11-50 employees
Less than a year
February 2024
Quick & Easy
Quick & Easy
Pros
Quick and easy to look up patients, manage referrals, and access documents.
Cons
Communication issues arise when sending messages to different coordinators, leading to missed messages or delayed responses.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lenny
Medical Practice, 1-10 employees
More than a year
February 2024
Doctor reviewing
Doctor reviewing
Pros
I appreciate features like e-force, appointment reminders, and patient communication. Broadcasting is a bonus.
Cons
The referral system and finding certain diagnoses can be improved for better integration and streamlined usage.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Doris
Health, Wellness and Fitness, 11-50 employees
Less than a year
February 2024
TEBRA Review
TEBRA Review
Pros
I love how easy it is to use, especially for documentation and scheduling.
Cons
Spell-check absence, technical errors, timeout concerns, and processing documentation issues are significant drawbacks.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Arianna
Hospital & Health Care, 51-100 employees
More than a year
February 2024
Not worth the money
Not worth the money
Pros
Generating patient reviews after visits is useful, though the incessant requests can annoy patients.
Cons
While Tebra offers valuable features, the cost is higher compared to similar services from other IT companies.
Ease of use
6
Value for money
3
Customer Support
2
Functionality
6
Terese
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
Feedback of an excellent product
Feedback of an excellent product
Pros
The EHR tools and training options are valuable.
Cons
I loved the EHR and billing setup; I had no cons with it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
BriAna
Medical Practice, 1-10 employees
Less than 6 months
February 2024
Great system
Great system
Pros
It's user-friendly, easy to navigate.
Cons
While system glitches are rare, they can occur occasionally.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bernadette
Medical Practice, 11-50 employees
More than a year
February 2024
Amazing Service!
Amazing Service!
Pros
Easy to use and budget-friendly.
Cons
Enrollment for ERA is lengthy, and communication through email complicates the process.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
TANIA
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
The Perfect EHR/practice management solution for small/solo medical practices
The Perfect EHR/practice management solution for small/solo medical practices
Pros
Affordable and user-friendly, Tebra makes practicing medicine simpler and more efficient. Its integrated interface improves efficiency, making tasks like scheduling and billing easier and reducing time wastage, ultimately leading to improved revenue. The easy patient portal setup and online scheduling attract more patients, while integrated telehealth significantly reduces no-show rates. The mobile app enables productivity from anywhere, anytime. Moreover, its efficient billing system simplifies payment tracking and performance evaluation.
Cons
After using Tera for over three years, I still haven't found anything to dislike about Tebra!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen
Medical Practice, 1-10 employees
More than a year
February 2024
Stay away unless
Stay away unless
Pros
Claims reports are clear and easy to understand.
Cons
There are numerous issues with the service, from flawed billing practices to inadequate training and support. Despite promises of weekly check-ins and comprehensive training, only one session occurred, and subsequent attempts to reach out were ignored. Billing errors and lack of communication further exacerbate the problems, with unresolved issues persisting for months. Additionally, the system's functionality is subpar, with frequent lagging and limited reporting capabilities. Overall, the experience has been deeply disappointing and frustrating.
Ease of use
6
Value for money
4
Customer Support
2
Functionality
6
Michele
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Customer service
Customer service
Pros
Very user-friendly, great customer service.
Cons
Unfortunately, there are occasional long wait times, although this isn't their fault.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Medical Devices, 1-10 employees
More than a year
February 2024
Happy With Tebra!
Happy With Tebra!
Pros
Ease of use, great customer service, and a solid scheduling system.
Cons
So far, Tebra has been excellent, with the only issue being the transition from our old system.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Joe
Medical Practice, 11-50 employees
Less than 6 months
February 2024
Medical scribe review
Medical scribe review
Pros
My overall experience with Tebra is fantastic. It's efficient and helpful.
Cons
I can't think of any cons for utilizing Tebra; it's been a positive experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janay
Hospital & Health Care, 51-100 employees
Less than a year
February 2024
Director of Operations
Director of Operations
Pros
Adding new clients to the EMR is simple.
Cons
Lengthy steps are required to send out bills for services provided by our staff, impacting efficiency.
Ease of use
6
Value for money
6
Customer Support
5
Functionality
10
JAMIE
Mental Health Care, 11-50 employees
More than a year
February 2024
It is worth it!
It is worth it!
Pros
The ease of use and rich features make life much simpler, from progress notes to telehealth.
Cons
While I wish Tebra cost less, it's worth every penny for its functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin
Mental Health Care, 1-10 employees
Less than 6 months
February 2024
GREAT JOB TEBRA !!
GREAT JOB TEBRA !!
Pros
Navigation is smooth, and digital forms via email/text are a plus.
Cons
I have no cons with Tebra; it's an outstanding program.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Antwone
Hospital & Health Care, 11-50 employees
Less than 6 months
February 2024
Tebra is so easy to use
Tebra is so easy to use
Pros
It's easy to learn and use right from day one.
Cons
Scheduling patients can be challenging if the screen is left idle, although it's manageable.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Graciela
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
February 2024
Terrible, not worth the headaches it causes
Terrible, not worth the headaches it causes
Pros
They're apathetic towards customer needs and business growth.
Cons
The refusal to address failures in credit card payments, recurring problems, and inadequate solutions are frustrating.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Asma
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Box review
Box review
Pros
The billing module is great once you get the hang of it. The learning curve is reasonable.
Cons
Setup and learning to use the software were challenging due to the lack of support.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
David
Medical Practice, 1-10 employees
More than a year
February 2024
Completely satisfied solo practitioner!
Completely satisfied solo practitioner!
Pros
Managing my practice is a breeze with Tebra. From telehealth to billing, it's all there!
Cons
I have no complaints about Tebra; it's been flawless in my experience.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kit
Medical Practice, 1-10 employees
More than a year
February 2024
Tebra is very difficult to work with
Tebra is very difficult to work with
Pros
My wife (administrator) appreciated the cost.
Cons
Functionality and usability issues make it difficult to navigate, hindering efficiency.
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Robert
Medical Practice, 1-10 employees
Less than a year
February 2024
Good product
Good product
Pros
It's easy to understand, training is simple.
Cons
Overall, I have no complaints about the system; it's been very helpful.
Ease of use
10
Value for money
2
Customer Support
10
Functionality
10
Donna
Mental Health Care, 11-50 employees
Less than 6 months
February 2024
Excellent EMR for solo providers
Excellent EMR for solo providers
Pros
Very user-friendly and affordable. Couldn't be happier with Tebra.
Cons
Transitioning from Kareo to Tebra presented some challenges, particularly adjusting to the new format and color scheme. As a visual person, I relied heavily on color cues while navigating the system, which initially posed difficulties with Tebra's more minimalistic color palette. However, over time, I've come to appreciate the sleeker design, which lends a more professional appearance.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Heather
Health, Wellness and Fitness, 1-10 employees
More than a year
February 2024
My Tebra experience!
My Tebra experience!
Pros
It's incredibly easy to use. No trouble managing patient records.
Cons
The inability to switch practices without logging off is inconvenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Adrien
Health, Wellness and Fitness, 51-100 employees
More than a year
February 2024
From a part time user view
From a part time user view
Pros
Maneuvering around Tebra is a breeze.
Cons
The lack of a delegated signature option for orders and inability to transfer documents directly from other EHR systems are notable drawbacks.
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10
Patricia
Hospital & Health Care, 11-50 employees
Less than a year
February 2024
Josephine Bostic, owner and operator
Josephine Bostic, owner and operator
Pros
EMR and learning modules are user-friendly and cost-effective.
Cons
Scheduling new patients initially posed challenges, but I eventually found effective methods.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josephine
Health, Wellness and Fitness, 1-10 employees
Less than a year
February 2024
Worst company in the field
Worst company in the field
Pros
A rudimentary EHR; fair practice management.
Cons
Overcharging and inadequate refunds, despite persistent follow-ups, have been ongoing issues.
Ease of use
1
Value for money
1
Customer Support
2
Functionality
1
Marc
Health, Wellness and Fitness, 1-10 employees
Less than a year
January 2024
Concerned Customer
Concerned Customer
Pros
Not user-friendly at all.
Cons
The customer service experience has been the worst I've encountered, with condescending supervisors and extended response times.
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Ysen
Hospital & Health Care, 11-50 employees
Less than 6 months
January 2024
Just a wonderful platform
Just a wonderful platform
Pros
The staff's support throughout initial setup, ongoing training, addressing billing issues, and managing routine practice operations is exemplary. Customer support is undoubtedly the most crucial aspect of such a program, and they consistently deliver a five-star service.
Cons
The phone app has more issues than I'd like, likely due to challenges in combining desktop features into a mobile app seamlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Not Specified, 1-10 employees
More than a year
November 2023
Kareo now Tebra is laughable
Kareo now Tebra is laughable
Pros
The telehealth feature, when working, is nice.
Cons
Kareo's shortcomings, including frequent system issues and limited compatibility, make it a frustrating EHR system.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Libby
Mental Health Care, N/A employees
More than a year
November 2023
Review on Kareo
Review on Kareo
Pros
Easy to learn, excellent customer service.
Cons
Posting can be cumbersome, requiring multiple clicks to perform functions.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Laura
Health, Wellness and Fitness, N/A employees
Less than a year
November 2023
Tebra Review
Tebra Review
Pros
Its accessibility and ease of learning are highlights.
Cons
The patient documentation and scheduling processes are not satisfactory.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sophia
Hospital & Health Care, N/A employees
Less than a year
November 2023
TEBRA Poor results with service tickets. Poor platform. Poor technical support.
TEBRA Poor results with service tickets. Poor platform. Poor technical support.
Pros
I liked the product before Tebra took over.
Cons
Multiple issues plague the service. Service tickets remain unresolved, and communication is extremely poor. Tech support closes tickets without a fix, leaving users frustrated. Connectivity issues persist during telemedicine sessions, despite solid internet connections. Unlike under Kareo, there are frequent ticket backlogs, and a PR email from the CTO claiming no issues contradicts users' experiences.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Jeremy
Medical Practice, N/A employees
More than a year
November 2023
GOOD OVERALL SERVICE
GOOD OVERALL SERVICE
Pros
The platform's ease of use is exceptional, making everything easily accessible. A standout feature is the option to e-fax records directly from the platform, eliminating the need for additional steps or platforms.
Cons
The functionality is a major letdown. Almost every day, it lags terribly, and pages take forever to load. For a while, it even kicked us out of our account, and we couldn't log back in. Also, there's no option to add your card on the site; you have to call customer service. Speaking of which, everyone I've dealt with at customer service has been rude and condescending.
Ease of use
10
Value for money
5
Customer Support
5
Functionality
5
ROMAN
Medical Practice, N/A employees
Less than a year
November 2023