“Brilliant support”

Pros

it felt simple right away and the customer support was consistently helpful whenever needed.

Cons

At the beginning, the amount of detail felt a little overwhelming but it became much better with practice.

“Simple layout”

Pros

The platform is fairly simple to use and the overall layout feels simple and user friendly.

Cons

the lack of overall functionality becomes frustrating on a daily basis. It's gotten to the point where I can't see this being a long-term EMR solution for our practice.

“Top-tier support”

Pros

It feels very user-friendly and the customer support has been absolutely top notch.

Cons

The only area I can point to is reporting, mainly because I still haven't learned how to use the self-report writing option yet.

“Consistently reliable”

Pros

Right from the start, it has been very user-friendly. Everything feels simple, changing settings is easy and it has been consistently reliable throughout use.

Cons

I really don't have any complaints. Everything has been going very well and I'm looking forward to using it for the long term.

“Billing charges keep getting missed”

Pros

It's relatively affordable and the interface is fairly simple to use.

Cons

A serious problem is that billing charges aren't being captured. We've entered office visits into the system but they still don't show up for billing. I only realized this after noticing that some patients had never been billed, even though I had seen them in the office multiple times. It's now been over a week since I reported the issue and the only response I've gotten is that they are "looking into it."

“works well across devices”

Pros

Our office uses it and it has been a really positive experience. The system feels modern and responsive and it works well across PC, iPad and iPhone which makes it convenient to use both inside and outside the office. Patients also appreciate the electronic reminders. Since the EMR has been performing well, my biller is planning to start using Kareo PM soon too.

Cons

There currently isn't a built-in way to place order requests outside of labs or imaging studies although we've found a workaround that helps. Kareo does update the system every month so there's a good chance this could be improved in a future release.

“Useful automatic text and email reminders”

Pros

Having Stripe linked directly to the biller is a big plus because it makes transferring patient payments to the practice much more convenient. The automatic text and email reminders for appointment confirmations are also really helpful for keeping patients informed.

Cons

The software does include codes for all insurance billing needs but for a cash-based practice, adding supplements for sale is still a very manual process. That part feels complex and not very efficient.

“appreciate the billing tools”

Pros

This platform is very user-friendly and I especially appreciate the billing tools it includes along with the eligibility software.

Cons

patient cancellation process could be handled better. It would help to have a simpler way to record the reason a patient is canceling.

“Packed with functions”

Pros

The layout in it is one of the things I enjoy most. The dashboard looks polished and professional yet it still packs in plenty of useful functionality without feeling cluttered. I also really appreciate the clinical side since all sections of the note are visible on a single page which makes documentation much more convenient. Being able to add or remove sections is another feature that comes in handy. The interaction checker is a nice tool to have although it could still use some improvement. The iPad app is especially well done and I actually prefer using it when adjusting my chiropractic patients because I can quickly tap through each segment I'm working on from the list.

Cons

Lack of solid support for natural products and supplements is a downside. It can be done but it takes extra effort because every product you want to recommend has to be entered manually into the "Drug Favorites" section.

“Incredible reporting tools”

Pros

Reporting tools are excellent for keeping track of everything and entering information and charges feels very simple.

Cons

Customer service hasn't been as helpful as I'd hoped compared with others but it's not a major issue because Kareo is still very simple to use.

“Tidy interface”

Pros

The software has a clean interface and runs very fast. Entering payments and adding notes to those payments is quick and simple. It also makes AR easy to review so I can quickly check what was denied, what is still pending and other claim statuses. Most denials include codes as well which helps us understand why something has not been paid.

Cons

That said, certain parts of the system are confusing and not very user-friendly. Applying payments feels more involved than it really should be. Getting help from customer service is frustrating too since I am often stuck on hold for 30 minutes or more and the representatives I reach do not always seem very knowledgeable.

“Attentive team”

Pros

The Kareo website is pretty simple to use, with user-friendly options that make things easier to navigate. When I can't track down the information I need to fix an issue, the help section usually points me in the right direction. If I do need to call, their support team is always willing to assist and even when they don't have the answer right away, they take the extra time to look into it and get back with the right information.

Cons

More detailed reporting would be nice. Our company would like to generate reports that show more specific billing percentages so we can better compare which insurance providers actually pay out versus the ones that don't produce a profitable margin.

“Awesome training videos”

Pros

Getting started with this software was really simple and the training videos make the learning process even better. I've had a very positive experience with it and would definitely recommend it to other businesses.

Cons

Honestly, I can't think of anything I dislike about this software.

“Polished design”

Pros

The software has a clean, modern design and does a really good job of supporting practices that want to grow.

Cons

It can feel a little expensive and you need to understand how to use it well for it to really be worth the time.

“Cuts down on time and effort”

Pros

It cuts down on both time and manual effort which is especially helpful when you're short on time or don't have enough staff to handle everything without automation.

Cons

The results didn't show enough of an increase in patients to justify the cost. In the end, I switched to another software company that offered the same or very similar services.

“Does the job well”

Pros

It handles what I need it to do and the overall workflow is fairly simple.

Cons

That said, the software still has some frustrating problems. Recently, it transmitted the same batch of claims twice in one day which caused a lot of denials that now have to be rebilled. There are also setup issues with patient statements. Patients frequently want to see previous payments reflected on their bills and that is not presented the way it should be. Another hassle is posting one payment across multiple dates of service since I have to manually check each box one at a time. It takes too long and my previous system would auto-fill those boxes which made the process much better.

“Reliable billing cycle access”

Pros

Quite easy to operate. I can quickly access the billing cycle and it helps make sure no claims get lost along the way.

Cons

An issue I've run into is receiving duplicate ERAs from certain insurance companies. Also, getting customer service on the phone is not always convenient.

“Accessible tool”

Pros

The platform is very user-friendly and simple to navigate and being able to access it from practically anywhere makes it even more convenient.

Cons

Customer service has been really frustrating because the wait times are extremely long and even after waiting for hours, they still may not resolve the issue. The system also sometimes will not let you prescribe two controlled substances to the same patient, even when they are completely different medications so you end up having to go back later that day or even on another day to send the second prescription.

“Missing key features”

Pros

there's nothing positive to mention here. It feels lacking across the board and misses a lot of important features that should already be included.

Cons

Pretty much everything about it has been bad and the ERA posting is a complete joke.

“Highly versatile prouct”

Pros

This software feels very user friendly, with a well-organized layout and helpful educational information built in. Getting around is simple even for someone brand new to it and I also appreciate how versatile it is since it works well on a desktop, laptop or tablet.

Cons

The one thing I really do not care for is the huge amount of advertisements.