“Solid visibility into claims”

Pros

It gives us solid visibility into claims from the time they're submitted to payers all the way through patient payments and the accuracy with both claim submissions and ERA posting has been consistently high. On top of that, posting payments from an ERA feels very simple and hassle-free.

Cons

Report customization is limited. There are plenty of reports built in but adjusting them to show exactly the information I need can be very time-consuming and in some situations it just can't be done.

“Easily accessible”

Pros

No matter where I am in the system, I can quickly get to whatever information I need from that page. It has been a really solid product overall and has continued to run reliably for the past 8 years.

Cons

I'd like to see more flexibility in report customization without having to rely on Excel. There are also current problems with patient statements being printed before insurance payments are processed. Customer service could use some improvement as well especially since it used to be much better a few years ago.

“Must-have tool for practice management”

Pros

After 14 years working in healthcare, I know how important it is for a practice to stay on top of everything being done for both patients and the business itself. It really fits that need especially for practices with multiple providers, typically around 1 to 10 and even across different locations. It's designed to handle electronic charting, registration, insurance verification, scheduling, patient visits and billing for every procedure performed. On top of that, it supports e-prescribing, payment collection, labs and test tracking and it's HIPAA compliant.

Cons

Honestly, I don't have any real complaints. It is a platform you can use to run your practice confidently and securely.

“Helpful training materials”

Pros

The training materials, support resources and simple navigation have all been really helpful.

Cons

A few items on the to-do list should have been auto-populated instead of needing to be entered manually.

“Easy to learn coding”

Pros

I've been using it for 2 years now getting started with coding for the first time felt fairly simple. It worked well as a learning tool although the interface could still be a bit more user-friendly.

Cons

The system really needs to be more user-friendly overall. At the beginning, it was confusing figuring out where everything was and where information needed to go. The coding process also felt repetitive because it took too many steps. I haven't used it lately so I'm not sure whether the newer version has improved on that.

“Centralized solution”

Pros

Everything being connected in one place is a big plus for us. Our EHR, billing and scheduling all run through the same program which makes day-to-day work much more convenient.

Cons

Since it's a cloud-based system, there are times when small glitches happen and we have to go back and redo some of the work. Support can also be hit or miss and they're not always certain about how to fix every issue.

“great value for money”

Pros

Right from the start, it felt very simple to use. It's very beginner-friendly and the overall simplicity is really one of its best qualities. For the price, it's one of the best software options out there and the support team has also been very good.

Cons

The only issue we've run into is that the chat isn't always available and at times support responses are slower than we would expect.

“Simple to learn”

Pros

Getting trained on this was simple and the whole system felt very simple to use.

Cons

It was a very hassle-free piece of software and I didn't run into any problems with it.

“Good option for small practices”

Pros

It's a handy option for small businesses when it comes to submitting bills.

Cons

Updates for reimbursements and payments tend to lag which ends up throwing off the charts.

“Convenient billing and reports”

Pros

The screen flow and overall process feel very user-friendly. The reporting tools are excellent. We mainly use it for billing and reporting and overall we've been very satisfied with it.

Cons

The support coach assigned to me during the first 3-4 months was extremely helpful and did a great job. The customer support team has also been helpful but the issues we've run into have not been resolved very quickly. Most of this has involved problems with ERA and eligibility check connections through the clearinghouse. On the positive side, claims are still being sent to and received by payers without any trouble.

“Amazing support”

Pros

This software is very user-friendly and the customer service support has been top-notch as well.

Cons

Having to update it every few weeks interrupts the workflow.

“Templates are fantastic”

Pros

The templates make a huge difference when it comes to finishing notes quickly and actually getting paid.

Cons

nothing comes to mind. It's efficient and simple to use.

“time-saving notes”

Pros

Dashboard has been the best part for me. It's clear to read, gives a lot of information for each client and lets me handle scheduling and payments in one place. I've also really appreciated the note drop-downs, along with the SALT notes and SALT bills because they save a lot of time.

Cons

billing and notes don't work together very well. It's hard to keep up with clinician notes and billing keeps getting thrown off because there's more than one way to enter bills and too many chances for mistakes. Since it seems designed more for doctors, I haven't been able to customize it for my practice. It also lacks assessments, interventions, strong diagnostic assessment tools and integrated psychological assessments. On top of that, I can't control which forms my clinicians use, I feel lost without a medical biller and there's no option for online signatures on forms.

“Unprofessional team”

Pros

There wasn't anything positive for me. The staff came across as very unprofessional throughout.

Cons

The pricing is too high and the accounting team was extremely unprofessional. I was also charged more than the rates I was originally quoted.

“Quick access to records”

Pros

Getting around it is very simple and reviewing the records you need doesn't take much effort. I don't have to open every single file just to find one specific item which saves a lot of time.

Cons

My only issue with it is in the labs and studies section. When something I'm working on gets moved in front of other items, it pushes other labs farther down and I end up missing some in between. It's a bit confusing but that layout has caused me to overlook labs that still haven't been worked.

“Saved us time and money”

Pros

Having Jopari built in for workers' comp and auto claims has been a big plus for us and I really haven't seen that offered in other systems. Being able to print HCFA forms with the background directly from the software has also saved us a lot of time and money especially with the high volume of workers' comp and auto work we handle.

Cons

The reporting side could use improvement. We'd really like some standard reports that other systems already include but we haven't had the time to build custom ones ourselves. It would help to have reports that are simpler to run by CPT code since clients often ask what they've brought in for specific codes and the current reports can be hard to follow. A basic year-over-year summary for charges, receipts and adjustments would also be useful. Enrollment has improved but it still causes delays when bringing on new clients. We also can't print UB forms with the background for faxed claims. Batch numbers on patient payments would be helpful for tracking office collections and ASC Medicare rates still don't appear in Contracts & Fees because the system defaults to the professional fee schedule.

“Transparent status tracking”

Pros

The system is user-friendly and not hard to learn when it comes to getting everyday tasks done. I also appreciate how consistent and transparent it is for checking the status of work especially for things like eligibility, claim status and A/R.

Cons

At the same time, there are a few frustrating limitations that turn into real daily headaches. You can't generate patient statements for a specific date range within the system and payments posted by staff through the website can't be edited or deleted which means every human error has to be fixed by creating a refund. There are also occasional eligibility rejections and issues like these keep coming up with no real resolution beyond submitting multiple improvement requests that never seem to get answered.

“Cost-effective option”

Pros

It feels user-friendly, stays cost-effective and the support team has been helpful whenever needed.

Cons

I can't cut and paste information from an ERA into a corrected claim.

“Clear guidance and friendly design”

Pros

Getting around the software feels very simple and the way things are explained makes it simple to understand and use.

Cons

The price is still on the expensive side and it would be helpful to have more learning tips included.

“simple to figure out”

Pros

I find it easy to understand and doesn't take much training to pick up.

Cons

We're using it for DME billing and that's clearly not what it was originally built for. There are a few features that would make that workflow more helpful though we understand it wasn't specifically designed for this purpose.