TheraLytics Reviews

“Responsive support, unbeatable pricing”

Pros

It has an excellent support and billing team. They respond quickly and their pricing is hard to beat.

Cons

I'd like to see better integration with payroll software like Gusto, along with more options to customize report templates.

“Clean layout and supportive team”

Pros

The website and data collection app have a clean layout and are simple to move through. Support responds quickly and handles issues efficiently. Company leadership is also accessible and willing to step in whenever something comes up. On top of that, the billing team meets with us every other week to go over outstanding claims, claim errors and related items.

Cons

Typing in raw data takes quite a bit of time although I was recently told they're working on a better way to handle that. The billing system also has a few limitations and we've had to create workarounds but our team stays on top of it and we're always able to get past those obstacles.

“Affordable solution”

Pros

I really appreciate the pricing and the support from the staff has also been very good.

Cons

There have been some system issues, along with a few limitations around data collection.

“Practical all-in-one platform”

Pros

Right from the start it has been very practical and simple to work with. The onboarding support was especially helpful and the platform is simple to navigate. Having everything in one place makes it even more convenient to use.

Cons

Actually there are occasional glitches here and there although that seems pretty normal with most software. We've also run into some challenges with the duration part of the data collection but it's something their team is already working to improve.

“Offers great value”

Pros

Having used it for more than two years, I can say it offers really good value. It's simple to use, simple to train staff on and the parent portal has been genuinely helpful as well.

Cons

it's missing QGlobal integration. The app also goes down occasionally for maintenance but aside from that, I haven't had any other problems.

“Happy with the service!”

Pros

After more than three years using it, we've been very happy with the service and the value it provides. Their security measures give us real confidence and we've never had any concerns or issues with our data being compromised.

Cons

They're in a different time zone than we are but it hasn't caused problems because they always make themselves available throughout the day. Whenever needed, they're also willing to hop on a Zoom call.

“Simple to keep track of appointments”

Pros

Keeping track of scheduled appointments is very simple since everything is color coded. As an administrator, I can also adjust the schedule without much trouble and make sure every appointment is entered correctly.

Cons

At times, there are connectivity problems and I've also had notes appear to save but then disappear afterward which results in lost signatures.

“Built to scale with us”

Pros

Scalability was one of the biggest things on our checklist when we were evaluating EMR and data collection platforms and it stood out because it was obviously designed to grow alongside an agency. That built-in ability to scale was there from day one. As our organization has expanded, the platform has kept up with what we need without forcing us into major adjustments or awkward workarounds. Support has also been a huge plus, the team replies quickly, gives helpful answers and comes across as truly collaborative. They clearly understand what it takes to operate and grow an ABA organization.

Cons

This is more of a minor criticism but the reporting side could be stronger, especially for KPI tracking features like automatic calculations for unit utilization.

“Wonderful management team”

Pros

It has an incredible management team that really makes you feel like your organization is their top priority and gets personal attention.

Cons

Like with any EMH/EHR system, as your practice grows, you end up needing new or updated features. That said, they respond quickly, add things to the schedule and pay attention to your feedback while putting temporary workarounds in place until the software updates are built.

“Detailed system”

Pros

Having scheduling, data collection, billing, reporting and clinical documentation all in one place makes a big difference. It pulls everything into a single system so there's much less need to rely on separate tools or outside platforms.

Cons

It doesn't support importing or integrating pre-built goal banks from common ABA assessment tools like VB-MAPP, ABLLS-R or AFLS. Because of that, clinicians have to enter goals and targets manually which can take a lot of time.

“They're always ready to help”

Pros

Whenever a support question or issue comes up, there's always someone available to help. The application is simple to use and even when they roll out improvements, they keep the overall workflow consistent.

Cons

At the start of a support ticket, the details provided can feel pretty limited and sometimes don't give enough context to fully understand or fix the problem. That said, issues are usually reviewed again and escalated quickly when needed until everything is completely resolved.

“Awesome support”

Pros

It does a really nice job addressing the biggest day-to-day challenges of running an ABA practice and the customer service has been amazing throughout.

Cons

Like most platforms, it takes a little time to learn at first but their team is always available when support is needed. They're also still building out more ready-to-use curriculum.

“Helpful for taking notes”

Pros

I like that it covers a lot of what an ABA company needs. The system is simple to use and it's simple to train others on as well. The app is especially useful for taking notes during in-home sessions.

Cons

A true payroll feature is missing. I can generate a payroll report but I still have to use a separate system for employee acknowledgements and send the payroll company a different report that I put together myself.

“User-friendly browser access”

Pros

Using the web browser has been a really positive experience. It's very user friendly, especially when it comes to pulling up and accessing client information quickly.

Cons

The app still offers fewer features than the browser although the team has been very responsive about these concerns and has said an updated version is on the way.

“Their team values feedback”

Pros

We've really appreciated how quickly their team communicates and how committed they've been to supporting our agency. In late 2024, they put in a lot of effort to help resolve a nonpayment issue with an insurance company and made sure we ultimately received the full amount owed.

Cons

I don't have any real complaints about it. They consistently seem focused on improving the product and we've seen that firsthand. They listened to feedback and made additions to the data collection system which has been genuinely helpful during our daily sessions.

“Saves a lot of time”

Pros

The platform feels easy to use and efficient from the start. Collecting data is smooth, setting up programs doesn't take much effort and generating reports is very simple. That simplicity across the system saves a lot of time and makes day-to-day work feel more productive.

Cons

My experience with it has been very positive overall but there are still a few things that could be better. The lack of customizable documents does reduce flexibility a bit. On the staff side, not being able to apply signatures in bulk can make certain tasks more time-consuming. Also, the symbol that shows an appointment has been rendered is a little difficult to notice so better visibility there would help.

“Easy to learn”

Pros

Getting started with it was very simple and learning how to use it didn't take much time at all. Collecting data in the app is simple and whenever questions or issues come up, the responses are quick and helpful.

Cons

There are still a few quality-of-life improvements that could make the experience better. The way behavior data is saved could also be more user-friendly, especially since it works differently from saving skill acquisition data.

“Works fine”

Pros

Using the app felt simple from the start and it performed well overall.

Cons

The part I liked least was the lag at times, along with some missing features.

“Would strongly recommend”

Pros

Running billing for several practices with it has worked out really well. The platform is user-friendly and does an excellent job of bringing clinical and billing tasks together through a full set of electronic tools. It has been highly effective for our workflow and I'd absolutely recommend it to ABA practices.

Cons

I honestly don't have any complaints, especially since their support team is outstanding. They really listen to feedback and make an effort to put changes in place when the suggestions make sense.

“My go to platform”

Pros

Since it first became available, it has been my go-to platform. Anytime I need assistance with the system or have a billing question, I can count on getting a quick and accurate response. I've tested other platforms as well but TheraLytics has easily been the one I've been happiest with.

Cons

At the beginning, the notes weren't detailed enough for certain insurance providers but that issue has since been resolved.