Total 244 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

48%

4

Stars

26%

3

Stars

16%

2

Stars

4%

1

Stars

7%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
April

Religious Institutions, 1-10 employees

Less than a year

5.0

Essential for keeping up with notes

Pros

Having everything related to my clients and their cases and notes in one place is incredibly beneficial.

Cons

It is crucial for the software to schedule in 15-minute increments. This would allow me to manage scheduling without relying on my phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Shelby

Mental Health Care, 1-10 employees

Less than a year

4.0

A great and affordable EHR

Pros

It is an affordable EHR that covers all the necessary bases and feels more user-friendly than Simple Practice.

Cons

Some improvements could be made, such as offering note templates, more calendar flexibility, and easier intake form creation.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S
Sonia

Mental Health Care, 11-50 employees

More than a year

5.0

TheraNest is dependable and ready when you need it!

Pros

Every time I log into TheraNest, it's a smooth experience.

Cons

Initial bugs in the login process caused issues with client notation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Colleen

Mental Health Care, 1-10 employees

More than a year

5.0

Ease of use

Pros

easy to use and it is easy to train others on how to use it.

Cons

No cons for my needs, but I'd like to learn about more features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Joyce

Mental Health Care, 1-10 employees

More than a year

5.0

User friendly

Pros

It's very user-friendly and gives clinicians an efficient way to check records.

Cons

I have not encountered any issues with using the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Phyllis

Education Management, 51-100 employees

More than a year

1.0

Review of Thearnest

Pros

I find this site difficult to navigate. I mainly use the Notes section due to mandate.

Cons

It is difficult for me to work with, so I only use the notes feature.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

S
Shelby

Mental Health Care, 11-50 employees

Less than 6 months

5.0

Messaging via the app

Pros

It is not currently available, and I believe it should be.

Cons

More messaging options on the mobile app would be beneficial.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

10

M
Marilyn

Mental Health Care, 1-10 employees

More than a year

4.0

TheraNest Review

Pros

Online scheduling is fantastic, and I appreciate how easy it is to submit and track claims.

Cons

The telehealth platform can be confusing for clients, and the connection isn't always reliable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 1-10 employees

Less than a year

3.0

Theranest Review

Pros

it is fairly simple, requiring little training, and there are helpful training videos available.

Cons

There are occasional glitches, and many financial and diagnostic errors require administrator intervention.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

M
Maureen

Individual & Family Services, 11-50 employees

More than a year

5.0

Satisfied with Theranest

Pros

Note-taking, appointment setting with reminders, and generating reports are all easy and efficient.

Cons

I had positive experiences with TheraNest.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Teresa

Mental Health Care, 11-50 employees

Less than 6 months

2.0

Frustrated with some features or lack thereof, and disappointed in customer support

Pros

The calendar and agenda features are great, and it significantly speeds up our billing process.

Cons

TheraNest allows us to upload our own forms, but they're converted into an unusable format. Additionally, the lack of reporting features and unhelpful customer support have been frustrating.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

D
Derrick

Mental Health Care, 11-50 employees

Less than a year

5.0

Easy & efficient!

Pros

Extremely user-friendly, with built-in training.

Cons

I do not have any issues to mention, although cost might be a concern.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Louisa

Mental Health Care, 1-10 employees

More than a year

3.0

Decent, but check Simple Practice

Pros

Notes and paperwork are made easy, consolidating client information in one place.

Cons

The lack of a duo-push security feature makes client information feel vulnerable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

G
Giselle

Mental Health Care, 1-10 employees

More than a year

3.0

Tele Mental Health

Pros

The tele-mental health feature falls short for couples therapy, which is disappointing after nearly two years of remote practice.

Cons

My comments are mentioned above.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

6

K
Kyra

Hospital & Health Care, 1-10 employees

More than a year

5.0

Review of Theranest from a LMFT

Pros

Easy to use for both therapists and clients, with a handy messaging platform and great support.

Cons

The software could be more tailored to individual business needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Jennifer

Mental Health Care, 11-50 employees

More than a year

4.0

My review

Pros

I rely heavily on the calendar for organization and find the chart notes feature quite useful.

Cons

I dislike that changing something on my calendar triggers an email to the client, even for minor adjustments.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

K
Kim

Mental Health Care, 11-50 employees

Less than a year

3.0

Mental healthcare software

Pros

It is intuitive, packed with practical features, and designed with user-friendliness in mind.

Cons

Telehealth connection glitches occasionally, but overall it's reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

C
Carmen

Mental Health Care, 11-50 employees

Less than 6 months

4.0

My view of Theranest

Pros

The support team is responsive, and leaving messages is hassle-free. Plus, there are no limits to assigned staff.

Cons

E-prescribe could be more user-friendly, and the client portal is difficult for some patients, especially those sharing an email.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Ashley

Mental Health Care, 11-50 employees

Less than a year

3.0

Somewhat Dissatisfied

Pros

Templates for notes are helpful, and the calendar is relatively easy to navigate.

Cons

Updates sometimes introduce unwanted glitches, like multiple appointments for the same service. Recently, TheraNest changed a client's name without permission.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

R
Renee

Health, Wellness and Fitness, 11-50 employees

More than a year

2.0

In need of better functionality

Pros

Easy to use and great for training new therapists.

Cons

Reporting features, especially for supervisors, are lacking.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

4