Religious Institutions, 1-10 employees
Less than a year
“Essential for keeping up with notes”
Pros
Having everything related to my clients and their cases and notes in one place is incredibly beneficial.
Cons
It is crucial for the software to schedule in 15-minute increments. This would allow me to manage scheduling without relying on my phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“A great and affordable EHR”
Pros
It is an affordable EHR that covers all the necessary bases and feels more user-friendly than Simple Practice.
Cons
Some improvements could be made, such as offering note templates, more calendar flexibility, and easier intake form creation.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Mental Health Care, 11-50 employees
More than a year
“TheraNest is dependable and ready when you need it!”
Pros
Every time I log into TheraNest, it's a smooth experience.
Cons
Initial bugs in the login process caused issues with client notation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Ease of use”
Pros
easy to use and it is easy to train others on how to use it.
Cons
No cons for my needs, but I'd like to learn about more features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“User friendly”
Pros
It's very user-friendly and gives clinicians an efficient way to check records.
Cons
I have not encountered any issues with using the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 51-100 employees
More than a year
“Review of Thearnest”
Pros
I find this site difficult to navigate. I mainly use the Notes section due to mandate.
Cons
It is difficult for me to work with, so I only use the notes feature.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Mental Health Care, 11-50 employees
Less than 6 months
“Messaging via the app”
Pros
It is not currently available, and I believe it should be.
Cons
More messaging options on the mobile app would be beneficial.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“TheraNest Review”
Pros
Online scheduling is fantastic, and I appreciate how easy it is to submit and track claims.
Cons
The telehealth platform can be confusing for clients, and the connection isn't always reliable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Not Specified, 1-10 employees
Less than a year
“Theranest Review”
Pros
it is fairly simple, requiring little training, and there are helpful training videos available.
Cons
There are occasional glitches, and many financial and diagnostic errors require administrator intervention.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Individual & Family Services, 11-50 employees
More than a year
“Satisfied with Theranest”
Pros
Note-taking, appointment setting with reminders, and generating reports are all easy and efficient.
Cons
I had positive experiences with TheraNest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
Less than 6 months
“Frustrated with some features or lack thereof, and disappointed in customer support”
Pros
The calendar and agenda features are great, and it significantly speeds up our billing process.
Cons
TheraNest allows us to upload our own forms, but they're converted into an unusable format. Additionally, the lack of reporting features and unhelpful customer support have been frustrating.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Mental Health Care, 11-50 employees
Less than a year
“Easy & efficient!”
Pros
Extremely user-friendly, with built-in training.
Cons
I do not have any issues to mention, although cost might be a concern.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Decent, but check Simple Practice”
Pros
Notes and paperwork are made easy, consolidating client information in one place.
Cons
The lack of a duo-push security feature makes client information feel vulnerable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Mental Health Care, 1-10 employees
More than a year
“Tele Mental Health”
Pros
The tele-mental health feature falls short for couples therapy, which is disappointing after nearly two years of remote practice.
Cons
My comments are mentioned above.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Hospital & Health Care, 1-10 employees
More than a year
“Review of Theranest from a LMFT”
Pros
Easy to use for both therapists and clients, with a handy messaging platform and great support.
Cons
The software could be more tailored to individual business needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
More than a year
“My review”
Pros
I rely heavily on the calendar for organization and find the chart notes feature quite useful.
Cons
I dislike that changing something on my calendar triggers an email to the client, even for minor adjustments.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Mental Health Care, 11-50 employees
Less than a year
“Mental healthcare software”
Pros
It is intuitive, packed with practical features, and designed with user-friendliness in mind.
Cons
Telehealth connection glitches occasionally, but overall it's reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Mental Health Care, 11-50 employees
Less than 6 months
“My view of Theranest”
Pros
The support team is responsive, and leaving messages is hassle-free. Plus, there are no limits to assigned staff.
Cons
E-prescribe could be more user-friendly, and the client portal is difficult for some patients, especially those sharing an email.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, 11-50 employees
Less than a year
“Somewhat Dissatisfied”
Pros
Templates for notes are helpful, and the calendar is relatively easy to navigate.
Cons
Updates sometimes introduce unwanted glitches, like multiple appointments for the same service. Recently, TheraNest changed a client's name without permission.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Health, Wellness and Fitness, 11-50 employees
More than a year
“In need of better functionality”
Pros
Easy to use and great for training new therapists.
Cons
Reporting features, especially for supervisors, are lacking.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4