“Helpful EHR”

Pros

Ease of use was crucial for me when I started with Theranest, and their customer service was incredibly helpful during my initial stages.

Cons

Having more therapeutic interventions and options on the treatment plan exclusively for checks would be immensely beneficial.

“TheraNest is great”

Pros

TheraNest consistently performs well without any issues, and the reports it generates are impressive.

Cons

I wish there was a way to default appointments to 45 minutes instead of assuming they're all an hour long.

“Great EHR product”

Pros

TheraNest's user-friendly Electronic Records program coupled with great customer service makes it a standout choice.

Cons

A spell check feature for notes would be helpful.

“to be faster case control and managments, please use this programme”

Pros

It suggests case names and helps with management, acting almost like a professor.

Cons

It lacks document management features seen in other software, which would be a valuable addition.

“Customer service representative”

Pros

it is both easy to use and highly efficient for patient management.

Cons

It is worth noting that Theranest may not be accessible to individuals with limited financial resources.

“User Friendly”

Pros

Navigation is a breeze with everything readily accessible.

Cons

Occasionally, I lose typed content due to saving failures.

“Mental Health Software”

Pros

User-friendly design makes accounting a breeze with Theranest's reports.

Cons

It is frustrating that negative changes to insurance take-backs cannot be added.

“I love it!”

Pros

The telemedicine portal has made it easier for me to make appointments online, which is ideal for this pandemic lockdown situation. The insurance claims no longer take me hours to file. Impressive, very nice!

Cons

They should add options for recurring appointments for regular patients. That would be greatly appreciated.

“Many new learning experiences”

Pros

Transitioning to TheraNest after decades of counseling was initially daunting, but the software's intuitive design and helpful resources made the learning curve manageable.

Cons

While problems with technology can be exasperating, I have experienced few issues in the almost four years I've used Theranest. When problems arise, the tech team typically resolves them promptly.

“Not user friendly”

Pros

The premade forms for notes, treatment plans, and intakes were a big plus for me.

Cons

Learning to navigate the software has been challenging; it lacks user-friendliness and could benefit from simplification.

“Makes electronic billing a piece of cake!”

Pros

We have had no issues with TheraNest Mental Health Software processing insurance claims and everything has been going smoothly. All the payments made so far have been in the correct amount and sent to the right account.

Cons

Their customer service should be reachable over the phone because trying to figure out how to resolve an issue from their online response can be tricky and hinder our productivity.

“One solution for all your problems”

Pros

All your problems are taken care of by our amazing customer support team. I rarely had a problem that wasnt solved immediately by one of their representatives. Kudos to their commitment and responsiveness.

Cons

There are some issues with their TeleHealth feature but other than that everything seems good and responsive.

“Great product, especially for multi therapist offices”

Pros

For our practice of around 500 clients, Theranest has been the easiest and most affordable option we've found.

Cons

The scheduling and billing features are not always as intuitive as they could be.

“Specific For Mental Health Providers”

Pros

TheraNest's tailored features for Mental Health providers make it a standout choice, with all the necessary codes and procedures already integrated.

Cons

A more streamlined and less clunky interface would improve maneuverability within the software.

“Great tool for a Treatment Facility”

Pros

Their user-friendly interface covers all the documentation needs for our program seamlessly.

Cons

I have no significant complaints. This tool is easy to train new staff on and simplifies auditing processes effectively.

“Good Telehealth but poor customer service”

Pros

The Telehealth platform works quite well with minimal session interruptions and excellent integration of Wiley resources.

Cons

I had a disappointing experience with customer service. If issues arise and you are unsatisfied with their resolution attempts, expect difficulty in terminating contracts.

“Best EHR/PMS for the money”

Pros

When my business partner and I ventured into private practice in 2016, we extensively researched various EHR/PMS software brands. TheraNest stood out as the most comprehensive, cost-effective, and user-friendly option. They consistently enhance their functions based on customer feedback, which keeps them ahead of the competition.

Cons

It would be helpful if the software tracked when I create and send invoices to clients. Currently, I have to download and save them separately for record-keeping.

“TheraNest”

Pros

I required a streamlined platform for writing notes that was easy to organize.

Cons

More color options for the calendar, beyond just teal, would be appreciated. This would allow differentiation for non-client tasks like personal appointments or business meetings.

“great for tracking claims”

Pros

It does a good job tracking claims and the customer service is pretty solid too.

Cons

I really wish it could integrate with QuickBooks in a HIPAA-compliant way.

“Billing is REALLY easy”

Pros

Once set up, billing becomes incredibly easy, which is fantastic! Scheduling appointments is a breeze too. The resource center is always there to lend a hand if needed.

Cons

Setting up billing was cumbersome and confusing. Dealing with resubmitted claims was particularly challenging, compounded by inadequate customer service response times. Frequent site loading issues disrupted practice workflow.