TheraNest Reviews

“Top-notch!”

Pros

This is a winner for me as it has everything that I need as a private practice psychotherapist. It is super easy and simple to use. It provides me with complete functionality for my work and enhances productivity.

Cons

Based on my experience so far, I have not found a negative aspect of this system. I hope it stays this way.

“DO NOT EVEN THINK ABOUT IT - The worst platform for Mental Health”

Pros

there is not much to say beyond it being a basic platform, maybe even less impressive than others out there.

Cons

Constant connectivity issues make it embarrassing for clients when we can't access their data. The customer support team's responses seem indifferent, just copy-pasting messages.

“Much better than pen and paper!”

Pros

It is just so easy to navigate.

Cons

Once I understood it's calendar-based, it became easier. However, managing group attendance is a bit tricky.

“All-inclusive and Easy to Use”

Pros

It ticks all the boxes: easy to use, customizable, comprehensive, and constantly updated with new features.

Cons

I love even more customization options for the layout and wording on the initial diagnostic intake form, and the ability to auto-populate from forms completed via the client portal.

“Terrible Bugs and Misrepresentation of Software”

Pros

Despite its numerous bugs, the pricing structure based on clients rather than therapists is a plus for us.

Cons

Numerous bugs make daily software use challenging. Managed billing was a nightmare, causing $30k in outstanding claims. When we wanted to discontinue, they stopped responding and overcharged us for work we did ourselves.

“Easy for a busy woman to use”

Pros

Theranest has revolutionized my workflow, allowing me to focus more on clients and less on paperwork. The note-writing process is a breeze, thanks to the ability to copy from previous notes and make quick adjustments. Plus, having easy access to past notes and treatment plans is invaluable.

Cons

The software usually works fine, but once I had a technical issue labeling notes correctly. It was resolved within a week, with regular progress updates.

“Great Experience!”

Pros

The user-friendliness of Theranest is unbeatable!

Cons

Occasionally Theranest glitches, which is my least favorite aspect.

“Exceptionally user friendly and great customer support.”

Pros

Data entry has never been easier. I do not consider myself a technology expert but learning to use this software was not difficult at all. It is very user-friendly and there are a variety of different methods through which navigation on the site can be learned easily. Their customer support is incredible. I have tried another software as well, but I immediately shift back to TheraNest because of its ease of use. Very impressive work.

Cons

Up until now, I have not encountered any problems with this software. Yesterday when I did face a small issue regarding a rejected claim and reported it, it was resolved within a few hours and hence I can say without a doubt that they have a great support system. Kudos To you!

“Customer service is awful, non responsive. Can't log-on and no good explanations why.”

Pros

Writing notes and sending secure emails to clients has never been easier.

Cons

I struggle to use my own forms on their platform due to limited features, making setup difficult.

“Very disappointed”

Pros

It is easy to grasp, but there are too many flaws. Billing is straightforward, but our experience with customer support wasn't helpful.

Cons

Customer service blamed my technology for issues, despite having new equipment and fast internet. Telehealth is unreliable, with problems across different browsers. Certain features like the initial assessment form are not editable, and it lacks compatibility with other telemedicine apps.

“Practice Support”

Pros

The software is fairly intuitive, and the ongoing improvements are appreciated, despite some lingering glitches.

Cons

It'd be helpful to schedule recurring telehealth appointments and set calendar breaks.

“from Great to Bad Greedy”

Pros

During my five years with this EHR, its simplicity stood out: easy scheduling, straightforward notes, and seamless claim submissions. The mobile app was a hit with clients, and the responsive customer service was a bonus.

Cons

Over time, Theranest went from great to poor due to slow customer service, issues with custom templates not integrating properly, unreliable telehealth, frequent fee raises, and questionable timing of fee increases during the pandemic.

“Confusing, Cumbersome and a Let Down”

Pros

It seems designed to scale with businesses, and the customer service is commendable. I appreciate being able to suggest features and see them implemented.

Cons

Telehealth often cuts out during sessions, and the calendar and billing functionalities are lacking. Customizability for notes and assessments isn't as promised.

“Helpful EHR software”

Pros

Theranest simplifies note-taking and keeps everything organized.

Cons

The drop-down menus on the mental status exam get stuck, wasting time when updating notes.

“Not to honest”

Pros

It is quite user-friendly, with ample information and a straightforward setup process.

Cons

Customer support is difficult to deal with and operates strictly on a schedule.

“Looks pretty but completely useless.”

Pros

There is not much to praise. The system is fast, but the issues overshadow any positives. Our therapists only appreciate the note-taking feature.

Cons

There are numerous difficulties with archiving clients, removing recurring appointments, and overall dissatisfaction among users.

“Customer Service”

Pros

The attentive customer service and responsiveness to feedback are commendable. Theranest truly values its users' input and strives for continuous improvement.

Cons

Integrating client billing has been challenging, but customer service has been responsive.

“Best EMR Software”

Pros

I love how easy it is to learn and navigate Theranest. The longer I use it, the more tricks I discover.

Cons

Sometimes appointments revert to their original status, but it's easily fixed by refreshing the screen.

“Easy to Use”

Pros

Adding clients, managing documents, and processing payments are all seamless with Theranest. Clients also find it easy to use for payments and documentation.

Cons

Telehealth appointments must be scheduled weekly, with no option for recurring sessions.

“Causes more problems than it solves.”

Pros

Right now, the only positive is that it's what we have.

Cons

Calendar preferences don't save, causing scheduling confusion.