TheraNest Mental Health Software

TheraNest Reviews

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Claimed

Claimed

Total 281 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

49%

4

Stars

27%

3

Stars

14%

2

Stars

4%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

Jasmin

Healthcare, 51-100 employees

More than a year

4.0
October 2021

TheraNest Review

Pros

Managing tasks is a breeze, thanks to its clarity and simplicity. Most features are ready to go out of the box.

Cons

I have no negative comments about the program.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

6

L

Lisa

Healthcare, 1-10 employees

More than a year

5.0
October 2021

All the Pieces

Pros

It is easy to use, combines all the necessary features, and offers excellent customer service.

Cons

It is not as intuitive as I'd like; I prefer something with smoother flow.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Steven

Healthcare, 11-50 employees

Less than a year

4.0
October 2021

Good value for money, has some serious functionality deficiencies

Pros

Fairly straightforward to use, with integrated EHR and telehealth features. It serves as a comprehensive package for practice management.

Cons

Critical functionalities are lacking, like repeating telehealth appointments. The implementation of couples/families is awkward, and there's a limit on telehealth participants.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

K

Keisha

Healthcare, 11-50 employees

More than a year

5.0
October 2021

Overall good!

Pros

While we have been loyal Theranest users for years, setting up additional features like billing and telemedicine was a struggle due to poor communication. However, other aspects, like custom templates, have been fantastic.

Cons

Additional information is included in the statement above.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

M

Martha

Healthcare, 11-50 employees

More than a year

4.0
October 2021

Great electronic medical record system

Pros

Accessing medical records is a breeze with Theranest.

Cons

It's user-friendly and easy to navigate, with rare connection issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

D

Debbie

Healthcare, 11-50 employees

More than a year

5.0
October 2021

Very easy to use

Pros

Telehealth access is seamless for both providers and clients, with no downloads required for clients. Scheduling is also a breeze.

Cons

Sometimes the page takes too long to load and needs refreshing.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

W

Wendell

Healthcare, 11-50 employees

More than a year

5.0
October 2021

Good starter software.

Pros

Theranest's intuitiveness makes payment management and invoicing a breeze. Staff find it easy to log their time and services.

Cons

TheraNest lacks a feature to calculate time spent with clients, which would be helpful for tracking units and payroll.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

P

Pat

Healthcare, 51-100 employees

Less than 6 months

3.0
October 2021

New user

Pros

It seems to have everything needed for client management and appears quite powerful.

Cons

It is not easy to navigate back to previous places. I wish I could use keyboard shortcuts like Ctrl + S to save.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

A

Audrey

Healthcare, 11-50 employees

Less than a year

5.0
October 2021

Theranest review

Pros

The accessibility and ease of use of its features are top-notch.

Cons

Billing is somewhat confusing, possibly due to how my organization handles it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michelle

Healthcare, 1-10 employees

More than a year

3.0
October 2021

Inexpensive alternative sacrifice some features

Pros

I appreciate the cost-effective subscription plans and the straightforward interface. It is great to see them continuously updating features based on user feedback.

Cons

I struggle with archiving and unarchiving clients, as well as adding personalized forms for different clinicians. By the time they update and add a feature, I've already found a workaround.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

K

Ken

Healthcare, 1-10 employees

Less than 6 months

5.0
October 2021

Solid user experience

Pros

I've had a positive user experience with easy client data imports, seamless calendar integration, and robust billing and insurance functions.

Cons

Telehealth integration with Theranest feels clunky and limited compared to other software. For instance, regular, recurring Telehealth appointments aren't allowed.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Joyce

Healthcare, 1-10 employees

More than a year

5.0
October 2021

Software

Pros

It is really easy to use,I can't stress that enough.

Cons

N/A,I don't participate in surveys, so this is my response.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

LaTosha

Healthcare, 11-50 employees

More than a year

1.0
October 2021

Dissatisfied

Pros

The layout looks fantastic and everything seems quite straightforward.

Cons

Nothing works, and the customer service takes weeks to respond.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

A

Ava

Healthcare, 11-50 employees

More than a year

4.0
October 2021

Theranest Therapy Review

Pros

I am a fan of how easy it is to use and how good it looks.

Cons

I wish there was a video option. Currently, I use multiple platforms for video sessions.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

J

Jessenia

Healthcare, 11-50 employees

Less than a year

5.0
October 2021

Simple to Use

Pros

This software is incredibly user-friendly, making learning and using it a breeze.

Cons

There are too many features I'm not familiar with.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

Christie

Healthcare, 11-50 employees

More than a year

4.0
October 2021

Seems reliable useful so far

Pros

Automatic appointment reminders are a plus, and the scheduling and note-writing systems work well. However, organizing past notes could be improved.

Cons

Saving credit card info and finding skipped notes can be difficult for patients and supervisors respectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

D

Deena

Healthcare, 11-50 employees

Less than a year

3.0
October 2021

Review of Theranest

Pros

The ease of use is a major plus, I can navigate between data swiftly.

Cons

I have no complaints. I'm satisfied with the software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

A

April

Religious Institutions, 1-10 employees

Less than a year

5.0
October 2021

Essential for keeping up with notes

Pros

Having everything related to my clients and their cases and notes in one place is incredibly beneficial.

Cons

It is crucial for the software to schedule in 15-minute increments. This would allow me to manage scheduling without relying on my phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shelby

Healthcare, 1-10 employees

Less than a year

4.0
October 2021

A great and affordable EHR

Pros

It is an affordable EHR that covers all the necessary bases and feels more user-friendly than Simple Practice.

Cons

Some improvements could be made, such as offering note templates, more calendar flexibility, and easier intake form creation.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S

Sonia

Healthcare, 11-50 employees

More than a year

5.0
October 2021

TheraNest is dependable and ready when you need it!

Pros

Every time I log into TheraNest, it's a smooth experience.

Cons

Initial bugs in the login process caused issues with client notation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10