Religious Institutions, 51-100 employees
More than a year
“TheraNest Review”
Pros
Very straightforward to use, especially for inputting client case notes. Prompt and helpful customer service is a bonus.
Cons
No significant issues to report, just filling space to meet the character requirement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“review of Theranest”
Pros
The note-taking feature for sessions is a standout for me.
Cons
The cost seems high for a small practice.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Mental Health Care, 11-50 employees
More than a year
“Not sure what this is”
Pros
User-friendly and Medicaid-approved therapy notes make inputting information a breeze.
Cons
I do not have a least favorite aspect; Theranest works well for us.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Individual & Family Services, 1-10 employees
More than a year
“TheraNest is a great for organizing client cases and scheduling”
Pros
TheraNest's ease of use and excellent support staff make it a valuable tool for our practice.
Cons
It took time to learn to navigate the software, but the support staff were helpful. We have seen some suggested changes implemented, and Theranest is great for organizing client records and scheduling.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Review of Theranest”
Pros
While customer support was lacking initially, it has since improved and now exceeds expectations.
Cons
I have no complaints at the moment. The software works well for me, particularly for billing and progress notes.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Theranest as an EMR for Pediatric OT”
Pros
The pricing structure and informative reporting are standout features for me.
Cons
More flexibility is needed for storing family logistics using one parent email, and better tracking of customized documentation.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Platform with user friendly features”
Pros
From intake to scheduling to documentation and fee collection, TheraNest streamlines the entire process.
Cons
Some default settings, like issues with superbills, are unhelpful.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Rabbit Hole Farm South, LLC, 1 employees
“Not A Fan!”
Pros
Its easy to schedule appointments and update records with this system.
Cons
The customer services are not up to the mark. It takes a long time to connect and an even longer time for them to fix the issue.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Revolution Psychotherapy, 2-9 employees
“Needs Improvement”
Pros
Its a relatively simple software as compared to others. It takes care of your daily processing needs and helps you customise according to each patient.
Cons
Im highly disappointed in their customer support,they are least responsive and do not offer live chat as promised. In conclusion, its a lot of money spent on a software that does not offer the features advertised.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6
My Story Counseling, 2-9 employees
“Intuitive Software.”
Pros
Through thumbnail links and a pleasing color palette, the user interface is interactive and enjoyable.
Cons
The user interface was inefficient, requiring multiple steps to complete an item, ensure that the new item was saved, and then a closing process to revert back to the previous screen and progress through this area.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Stone Ridge Billing LLC, 2-9 employees
“Low functionality.”
Pros
This app is extremely user-friendly and simple to comprehend. Its colorful, and you can easily undo something youve done incorrectly.
Cons
I appreciate how easy this software is to use. However, because the programme is so basic and small, it is difficult to do a full and comprehensive job of payment posting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Renewal, LLC, 2-9 employees
“A big investment for your small practice!”
Pros
The services provided are quite adequate and they have a bunch of tutorials and guidelines to make the software more user friendly.
Cons
It was pretty affordable before but Now they have raised the prices of some of the features and the quality is pretty much the same also the software glitches from time to time which can be really frustrating at times.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
4
Direct Mental Health, 10-49 employees
“There are some problems”
Pros
The calendar layout is very intuitive and the online forms are easy to create.
Cons
It takes 3-5 days for customer service to get back. Our appointment gets deleted without anyone even talking to us.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Vera Mental Health, 2-9 employees
“Depends on the size of your clinic”
Pros
Uploading documents to the patient charts was really easy. Their customer service is great as well.
Cons
Setting up accounts for each doctor, nurse and staff was not too easy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Newburry Department of Health, 10-49 employees
“Its the best!”
Pros
It gave me the confidence to manage the administrative activities of the practice. The tech support staff is also great.
Cons
The forms are not relevant to our industry and we wish it came with customized charts.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Safeway Mental Health, 1 employees
“A satisfying experience”
Pros
I can not manage my mental health practice myself and take care of the appointment scheduling as well as the billing.
Cons
The price is too high for a one-person practice.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Mindwork Therapy, 2-9 employees
“I love this software”
Pros
It has been a great experience so far and I am able to use it to schedule my Telemedicine appointments too. There are electronic forms and patients can sign them at home.
Cons
The insurance billing feature costs extra which is the only downside to this.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Health and Wealth Associates, 2-9 employees
“Good software bad service”
Pros
It is easy to use and anyone can set it up themselves.
Cons
There is no way to reach out to customer support even when you have an emergency. It is highly unprofessional of them to not return our calls.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Ventura Heart Care, 10-49 employees
“Review”
Pros
It is easy to use and they have a mobile application too.
Cons
The software keeps crashing and for a medical institute of our size billing becomes a nightmare. To top it all off the customer care is unresponsive and does not bother to return our calls.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Dental Friends and Co., 2-9 employees
“Disappointed with the customer service”
Pros
The software in itself is very intuitive and user-friendly. We have had no problems using it and all our records are secure now.
Cons
We have tried to reach out to customer service so many times but there has been no response. It is very frustrating when such a good software offers no support.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8