Jasmin
Healthcare, 51-100 employees
More than a year
“TheraNest Review”
Pros
Managing tasks is a breeze, thanks to its clarity and simplicity. Most features are ready to go out of the box.
Cons
I have no negative comments about the program.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Lisa
Healthcare, 1-10 employees
More than a year
“All the Pieces”
Pros
It is easy to use, combines all the necessary features, and offers excellent customer service.
Cons
It is not as intuitive as I'd like; I prefer something with smoother flow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Healthcare, 11-50 employees
Less than a year
“Good value for money, has some serious functionality deficiencies”
Pros
Fairly straightforward to use, with integrated EHR and telehealth features. It serves as a comprehensive package for practice management.
Cons
Critical functionalities are lacking, like repeating telehealth appointments. The implementation of couples/families is awkward, and there's a limit on telehealth participants.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Keisha
Healthcare, 11-50 employees
More than a year
“Overall good!”
Pros
While we have been loyal Theranest users for years, setting up additional features like billing and telemedicine was a struggle due to poor communication. However, other aspects, like custom templates, have been fantastic.
Cons
Additional information is included in the statement above.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Martha
Healthcare, 11-50 employees
More than a year
“Great electronic medical record system”
Pros
Accessing medical records is a breeze with Theranest.
Cons
It's user-friendly and easy to navigate, with rare connection issues.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Debbie
Healthcare, 11-50 employees
More than a year
“Very easy to use”
Pros
Telehealth access is seamless for both providers and clients, with no downloads required for clients. Scheduling is also a breeze.
Cons
Sometimes the page takes too long to load and needs refreshing.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Wendell
Healthcare, 11-50 employees
More than a year
“Good starter software.”
Pros
Theranest's intuitiveness makes payment management and invoicing a breeze. Staff find it easy to log their time and services.
Cons
TheraNest lacks a feature to calculate time spent with clients, which would be helpful for tracking units and payroll.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Pat
Healthcare, 51-100 employees
Less than 6 months
“New user”
Pros
It seems to have everything needed for client management and appears quite powerful.
Cons
It is not easy to navigate back to previous places. I wish I could use keyboard shortcuts like Ctrl + S to save.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
6
Audrey
Healthcare, 11-50 employees
Less than a year
“Theranest review”
Pros
The accessibility and ease of use of its features are top-notch.
Cons
Billing is somewhat confusing, possibly due to how my organization handles it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Healthcare, 1-10 employees
More than a year
“Inexpensive alternative sacrifice some features”
Pros
I appreciate the cost-effective subscription plans and the straightforward interface. It is great to see them continuously updating features based on user feedback.
Cons
I struggle with archiving and unarchiving clients, as well as adding personalized forms for different clinicians. By the time they update and add a feature, I've already found a workaround.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Ken
Healthcare, 1-10 employees
Less than 6 months
“Solid user experience”
Pros
I've had a positive user experience with easy client data imports, seamless calendar integration, and robust billing and insurance functions.
Cons
Telehealth integration with Theranest feels clunky and limited compared to other software. For instance, regular, recurring Telehealth appointments aren't allowed.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Joyce
Healthcare, 1-10 employees
More than a year
“Software”
Pros
It is really easy to use,I can't stress that enough.
Cons
N/A,I don't participate in surveys, so this is my response.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
LaTosha
Healthcare, 11-50 employees
More than a year
“Dissatisfied”
Pros
The layout looks fantastic and everything seems quite straightforward.
Cons
Nothing works, and the customer service takes weeks to respond.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Ava
Healthcare, 11-50 employees
More than a year
“Theranest Therapy Review”
Pros
I am a fan of how easy it is to use and how good it looks.
Cons
I wish there was a video option. Currently, I use multiple platforms for video sessions.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Jessenia
Healthcare, 11-50 employees
Less than a year
“Simple to Use”
Pros
This software is incredibly user-friendly, making learning and using it a breeze.
Cons
There are too many features I'm not familiar with.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Christie
Healthcare, 11-50 employees
More than a year
“Seems reliable useful so far”
Pros
Automatic appointment reminders are a plus, and the scheduling and note-writing systems work well. However, organizing past notes could be improved.
Cons
Saving credit card info and finding skipped notes can be difficult for patients and supervisors respectively.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Deena
Healthcare, 11-50 employees
Less than a year
“Review of Theranest”
Pros
The ease of use is a major plus, I can navigate between data swiftly.
Cons
I have no complaints. I'm satisfied with the software.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
April
Religious Institutions, 1-10 employees
Less than a year
“Essential for keeping up with notes”
Pros
Having everything related to my clients and their cases and notes in one place is incredibly beneficial.
Cons
It is crucial for the software to schedule in 15-minute increments. This would allow me to manage scheduling without relying on my phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelby
Healthcare, 1-10 employees
Less than a year
“A great and affordable EHR”
Pros
It is an affordable EHR that covers all the necessary bases and feels more user-friendly than Simple Practice.
Cons
Some improvements could be made, such as offering note templates, more calendar flexibility, and easier intake form creation.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Sonia
Healthcare, 11-50 employees
More than a year
“TheraNest is dependable and ready when you need it!”
Pros
Every time I log into TheraNest, it's a smooth experience.
Cons
Initial bugs in the login process caused issues with client notation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10