Colleen
Healthcare, 1-10 employees
More than a year
“Ease of use”
Pros
easy to use and it is easy to train others on how to use it.
Cons
No cons for my needs, but I'd like to learn about more features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joyce
Healthcare, 1-10 employees
More than a year
“User friendly”
Pros
It's very user-friendly and gives clinicians an efficient way to check records.
Cons
I have not encountered any issues with using the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Phyllis
Education, 51-100 employees
More than a year
“Review of Thearnest”
Pros
I find this site difficult to navigate. I mainly use the Notes section due to mandate.
Cons
It is difficult for me to work with, so I only use the notes feature.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
2
Functionality
2
Shelby
Healthcare, 11-50 employees
Less than 6 months
“Messaging via the app”
Pros
It is not currently available, and I believe it should be.
Cons
More messaging options on the mobile app would be beneficial.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
10
Marilyn
Healthcare, 1-10 employees
More than a year
“TheraNest Review”
Pros
Online scheduling is fantastic, and I appreciate how easy it is to submit and track claims.
Cons
The telehealth platform can be confusing for clients, and the connection isn't always reliable.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Anonymous
Not Specified, 1-10 employees
Less than a year
“Theranest Review”
Pros
it is fairly simple, requiring little training, and there are helpful training videos available.
Cons
There are occasional glitches, and many financial and diagnostic errors require administrator intervention.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Maureen
Healthcare, 11-50 employees
More than a year
“Satisfied with Theranest”
Pros
Note-taking, appointment setting with reminders, and generating reports are all easy and efficient.
Cons
I had positive experiences with TheraNest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teresa
Healthcare, 11-50 employees
Less than 6 months
“Frustrated with some features or lack thereof, and disappointed in customer support”
Pros
The calendar and agenda features are great, and it significantly speeds up our billing process.
Cons
TheraNest allows us to upload our own forms, but they're converted into an unusable format. Additionally, the lack of reporting features and unhelpful customer support have been frustrating.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Derrick
Healthcare, 11-50 employees
Less than a year
“Easy & efficient!”
Pros
Extremely user-friendly, with built-in training.
Cons
I do not have any issues to mention, although cost might be a concern.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Louisa
Healthcare, 1-10 employees
More than a year
“Decent, but check Simple Practice”
Pros
Notes and paperwork are made easy, consolidating client information in one place.
Cons
The lack of a duo-push security feature makes client information feel vulnerable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Giselle
Healthcare, 1-10 employees
More than a year
“Tele Mental Health”
Pros
The tele-mental health feature falls short for couples therapy, which is disappointing after nearly two years of remote practice.
Cons
My comments are mentioned above.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Kyra
Healthcare, 1-10 employees
More than a year
“Review of Theranest from a LMFT”
Pros
Easy to use for both therapists and clients, with a handy messaging platform and great support.
Cons
The software could be more tailored to individual business needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Healthcare, 11-50 employees
More than a year
“My review”
Pros
I rely heavily on the calendar for organization and find the chart notes feature quite useful.
Cons
I dislike that changing something on my calendar triggers an email to the client, even for minor adjustments.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kim
Healthcare, 11-50 employees
Less than a year
“Mental healthcare software”
Pros
It is intuitive, packed with practical features, and designed with user-friendliness in mind.
Cons
Telehealth connection glitches occasionally, but overall it's reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Carmen
Healthcare, 11-50 employees
Less than 6 months
“My view of Theranest”
Pros
The support team is responsive, and leaving messages is hassle-free. Plus, there are no limits to assigned staff.
Cons
E-prescribe could be more user-friendly, and the client portal is difficult for some patients, especially those sharing an email.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ashley
Healthcare, 11-50 employees
Less than a year
“Somewhat Dissatisfied”
Pros
Templates for notes are helpful, and the calendar is relatively easy to navigate.
Cons
Updates sometimes introduce unwanted glitches, like multiple appointments for the same service. Recently, TheraNest changed a client's name without permission.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Renee
Healthcare, 11-50 employees
More than a year
“In need of better functionality”
Pros
Easy to use and great for training new therapists.
Cons
Reporting features, especially for supervisors, are lacking.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Jan
Religious Institutions, 51-100 employees
More than a year
“TheraNest Review”
Pros
Very straightforward to use, especially for inputting client case notes. Prompt and helpful customer service is a bonus.
Cons
No significant issues to report, just filling space to meet the character requirement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renae
Healthcare, 1-10 employees
More than a year
“review of Theranest”
Pros
The note-taking feature for sessions is a standout for me.
Cons
The cost seems high for a small practice.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Jody
Healthcare, 11-50 employees
More than a year
“Not sure what this is”
Pros
User-friendly and Medicaid-approved therapy notes make inputting information a breeze.
Cons
I do not have a least favorite aspect; Theranest works well for us.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8