CareFour PLLC, 2-9 employees
“Unprofessional customer service representatives”
Pros
I have no issues with the software. It is easy to learn and has a very intuitive design which allows me to quickly get the job done.
Cons
They sent us the wrong bill for the first month and when we contacted them to get it corrected there was no response for weeks.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Gable Mental Wellness Clinic, 2-9 employees
“Easy usability but terrible customer service”
Pros
We like the fact that the billing and scheduling can now be accomplished with the same software. It is easy to use and our employees were able to switch with little trouble.
Cons
It is a struggle to connect with their customer service and it sometimes takes them weeks to get back which results in a lot of mismanagement and wasted time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Insights Counselling Group, 1-10 employees
“Absolutely Wonderful”
Pros
All the information required can be accessed in seconds. Everything is super user friendly which makes it so worth it
Cons
They should have a customer service number which can be used anytime. Its quite hard to reach customer service.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Counseling and Behavioral Therapy, 1-10 employees
“Needs work!”
Pros
There are various features that help me do my tasks much better. What I like the most is that I can do my billing from this software.
Cons
There are multiple issues that need much work. Everything is so complicated to understand sometimes. I hate the mobile app as well.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7