“Great Experience!”

Pros

The user-friendliness of Theranest is unbeatable!

Cons

Occasionally Theranest glitches, which is my least favorite aspect.

“Exceptionally user friendly and great customer support.”

Pros

Data entry has never been easier. I do not consider myself a technology expert but learning to use this software was not difficult at all. It is very user-friendly and there are a variety of different methods through which navigation on the site can be learned easily. Their customer support is incredible. I have tried another software as well, but I immediately shift back to TheraNest because of its ease of use. Very impressive work.

Cons

Up until now, I have not encountered any problems with this software. Yesterday when I did face a small issue regarding a rejected claim and reported it, it was resolved within a few hours and hence I can say without a doubt that they have a great support system. Kudos To you!

“Customer service is awful, non responsive. Can't log-on and no good explanations why.”

Pros

Writing notes and sending secure emails to clients has never been easier.

Cons

I struggle to use my own forms on their platform due to limited features, making setup difficult.

“Very disappointed”

Pros

It is easy to grasp, but there are too many flaws. Billing is straightforward, but our experience with customer support wasn't helpful.

Cons

Customer service blamed my technology for issues, despite having new equipment and fast internet. Telehealth is unreliable, with problems across different browsers. Certain features like the initial assessment form are not editable, and it lacks compatibility with other telemedicine apps.

“Practice Support”

Pros

The software is fairly intuitive, and the ongoing improvements are appreciated, despite some lingering glitches.

Cons

It'd be helpful to schedule recurring telehealth appointments and set calendar breaks.

“from Great to Bad Greedy”

Pros

During my five years with this EHR, its simplicity stood out: easy scheduling, straightforward notes, and seamless claim submissions. The mobile app was a hit with clients, and the responsive customer service was a bonus.

Cons

Over time, Theranest went from great to poor due to slow customer service, issues with custom templates not integrating properly, unreliable telehealth, frequent fee raises, and questionable timing of fee increases during the pandemic.

“Confusing, Cumbersome and a Let Down”

Pros

It seems designed to scale with businesses, and the customer service is commendable. I appreciate being able to suggest features and see them implemented.

Cons

Telehealth often cuts out during sessions, and the calendar and billing functionalities are lacking. Customizability for notes and assessments isn't as promised.

“Helpful EHR software”

Pros

Theranest simplifies note-taking and keeps everything organized.

Cons

The drop-down menus on the mental status exam get stuck, wasting time when updating notes.

“Not to honest”

Pros

It is quite user-friendly, with ample information and a straightforward setup process.

Cons

Customer support is difficult to deal with and operates strictly on a schedule.

“Looks pretty but completely useless.”

Pros

There is not much to praise. The system is fast, but the issues overshadow any positives. Our therapists only appreciate the note-taking feature.

Cons

There are numerous difficulties with archiving clients, removing recurring appointments, and overall dissatisfaction among users.

“Customer Service”

Pros

The attentive customer service and responsiveness to feedback are commendable. Theranest truly values its users' input and strives for continuous improvement.

Cons

Integrating client billing has been challenging, but customer service has been responsive.

“Best EMR Software”

Pros

I love how easy it is to learn and navigate Theranest. The longer I use it, the more tricks I discover.

Cons

Sometimes appointments revert to their original status, but it's easily fixed by refreshing the screen.

“Easy to Use”

Pros

Adding clients, managing documents, and processing payments are all seamless with Theranest. Clients also find it easy to use for payments and documentation.

Cons

Telehealth appointments must be scheduled weekly, with no option for recurring sessions.

“Causes more problems than it solves.”

Pros

Right now, the only positive is that it's what we have.

Cons

Calendar preferences don't save, causing scheduling confusion.

“TheraNest Review”

Pros

Managing tasks is a breeze, thanks to its clarity and simplicity. Most features are ready to go out of the box.

Cons

I have no negative comments about the program.

“All the Pieces”

Pros

It is easy to use, combines all the necessary features, and offers excellent customer service.

Cons

It is not as intuitive as I'd like; I prefer something with smoother flow.

“Good value for money, has some serious functionality deficiencies”

Pros

Fairly straightforward to use, with integrated EHR and telehealth features. It serves as a comprehensive package for practice management.

Cons

Critical functionalities are lacking, like repeating telehealth appointments. The implementation of couples/families is awkward, and there's a limit on telehealth participants.

“Overall good!”

Pros

While we have been loyal Theranest users for years, setting up additional features like billing and telemedicine was a struggle due to poor communication. However, other aspects, like custom templates, have been fantastic.

Cons

Additional information is included in the statement above.

“Great electronic medical record system”

Pros

Accessing medical records is a breeze with Theranest.

Cons

It's user-friendly and easy to navigate, with rare connection issues.

“Very easy to use”

Pros

Telehealth access is seamless for both providers and clients, with no downloads required for clients. Scheduling is also a breeze.

Cons

Sometimes the page takes too long to load and needs refreshing.