TheraNest Reviews

“TheraNest is a great for organizing client cases and scheduling”

Pros

TheraNest's ease of use and excellent support staff make it a valuable tool for our practice.

Cons

It took time to learn to navigate the software, but the support staff were helpful. We have seen some suggested changes implemented, and Theranest is great for organizing client records and scheduling.

“Review of Theranest”

Pros

While customer support was lacking initially, it has since improved and now exceeds expectations.

Cons

I have no complaints at the moment. The software works well for me, particularly for billing and progress notes.

“Theranest as an EMR for Pediatric OT”

Pros

The pricing structure and informative reporting are standout features for me.

Cons

More flexibility is needed for storing family logistics using one parent email, and better tracking of customized documentation.

“Platform with user friendly features”

Pros

From intake to scheduling to documentation and fee collection, TheraNest streamlines the entire process.

Cons

Some default settings, like issues with superbills, are unhelpful.

“Not A Fan!”

Pros

Its easy to schedule appointments and update records with this system.

Cons

The customer services are not up to the mark. It takes a long time to connect and an even longer time for them to fix the issue.

“Needs Improvement”

Pros

Its a relatively simple software as compared to others. It takes care of your daily processing needs and helps you customise according to each patient.

Cons

Im highly disappointed in their customer support,they are least responsive and do not offer live chat as promised. In conclusion, its a lot of money spent on a software that does not offer the features advertised.

“Intuitive Software.”

Pros

Through thumbnail links and a pleasing color palette, the user interface is interactive and enjoyable.

Cons

The user interface was inefficient, requiring multiple steps to complete an item, ensure that the new item was saved, and then a closing process to revert back to the previous screen and progress through this area.

“Low functionality.”

Pros

This app is extremely user-friendly and simple to comprehend. Its colorful, and you can easily undo something youve done incorrectly.

Cons

I appreciate how easy this software is to use. However, because the programme is so basic and small, it is difficult to do a full and comprehensive job of payment posting.

“A big investment for your small practice!”

Pros

The services provided are quite adequate and they have a bunch of tutorials and guidelines to make the software more user friendly.

Cons

It was pretty affordable before but Now they have raised the prices of some of the features and the quality is pretty much the same also the software glitches from time to time which can be really frustrating at times.

“There are some problems”

Pros

The calendar layout is very intuitive and the online forms are easy to create.

Cons

It takes 3-5 days for customer service to get back. Our appointment gets deleted without anyone even talking to us.

“Depends on the size of your clinic”

Pros

Uploading documents to the patient charts was really easy. Their customer service is great as well.

Cons

Setting up accounts for each doctor, nurse and staff was not too easy.

“Its the best!”

Pros

It gave me the confidence to manage the administrative activities of the practice. The tech support staff is also great.

Cons

The forms are not relevant to our industry and we wish it came with customized charts.

“A satisfying experience”

Pros

I can not manage my mental health practice myself and take care of the appointment scheduling as well as the billing.

Cons

The price is too high for a one-person practice.

“I love this software”

Pros

It has been a great experience so far and I am able to use it to schedule my Telemedicine appointments too. There are electronic forms and patients can sign them at home.

Cons

The insurance billing feature costs extra which is the only downside to this.

“Good software bad service”

Pros

It is easy to use and anyone can set it up themselves.

Cons

There is no way to reach out to customer support even when you have an emergency. It is highly unprofessional of them to not return our calls.

“Review”

Pros

It is easy to use and they have a mobile application too.

Cons

The software keeps crashing and for a medical institute of our size billing becomes a nightmare. To top it all off the customer care is unresponsive and does not bother to return our calls.

“Disappointed with the customer service”

Pros

The software in itself is very intuitive and user-friendly. We have had no problems using it and all our records are secure now.

Cons

We have tried to reach out to customer service so many times but there has been no response. It is very frustrating when such a good software offers no support.

“Unprofessional customer service representatives”

Pros

I have no issues with the software. It is easy to learn and has a very intuitive design which allows me to quickly get the job done.

Cons

They sent us the wrong bill for the first month and when we contacted them to get it corrected there was no response for weeks.

“Easy usability but terrible customer service”

Pros

We like the fact that the billing and scheduling can now be accomplished with the same software. It is easy to use and our employees were able to switch with little trouble.

Cons

It is a struggle to connect with their customer service and it sometimes takes them weeks to get back which results in a lot of mismanagement and wasted time.

“Absolutely Wonderful”

Pros

All the information required can be accessed in seconds. Everything is super user friendly which makes it so worth it

Cons

They should have a customer service number which can be used anytime. Its quite hard to reach customer service.