Total 335 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

48%

4

Stars

29%

3

Stars

13%

2

Stars

4%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

W

Wendell

Healthcare, 11-50 employees

More than a year

5.0
October 2021

“Good starter software.”

Pros

Theranest's intuitiveness makes payment management and invoicing a breeze. Staff find it easy to log their time and services.

Cons

TheraNest lacks a feature to calculate time spent with clients, which would be helpful for tracking units and payroll.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

P

Pat

Healthcare, 51-100 employees

Less than 6 months

3.0
October 2021

“New user”

Pros

It seems to have everything needed for client management and appears quite powerful.

Cons

It is not easy to navigate back to previous places. I wish I could use keyboard shortcuts like Ctrl + S to save.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

6

A

Audrey

Healthcare, 11-50 employees

Less than a year

5.0
October 2021

“Theranest review”

Pros

The accessibility and ease of use of its features are top-notch.

Cons

Billing is somewhat confusing, possibly due to how my organization handles it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michelle

Healthcare, 1-10 employees

More than a year

3.0
October 2021

“Inexpensive alternative sacrifice some features”

Pros

I appreciate the cost-effective subscription plans and the straightforward interface. It is great to see them continuously updating features based on user feedback.

Cons

I struggle with archiving and unarchiving clients, as well as adding personalized forms for different clinicians. By the time they update and add a feature, I've already found a workaround.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

6

Functionality

8

K

Ken

Healthcare, 1-10 employees

Less than 6 months

5.0
October 2021

“Solid user experience”

Pros

I've had a positive user experience with easy client data imports, seamless calendar integration, and robust billing and insurance functions.

Cons

Telehealth integration with Theranest feels clunky and limited compared to other software. For instance, regular, recurring Telehealth appointments aren't allowed.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Joyce

Healthcare, 1-10 employees

More than a year

5.0
October 2021

“Software”

Pros

It is really easy to use,I can't stress that enough.

Cons

N/A,I don't participate in surveys, so this is my response.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

LaTosha

Healthcare, 11-50 employees

More than a year

1.0
October 2021

“Dissatisfied”

Pros

The layout looks fantastic and everything seems quite straightforward.

Cons

Nothing works, and the customer service takes weeks to respond.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

A

Ava

Healthcare, 11-50 employees

More than a year

4.0
October 2021

“Theranest Therapy Review”

Pros

I am a fan of how easy it is to use and how good it looks.

Cons

I wish there was a video option. Currently, I use multiple platforms for video sessions.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

J

Jessenia

Healthcare, 11-50 employees

Less than a year

5.0
October 2021

“Simple to Use”

Pros

This software is incredibly user-friendly, making learning and using it a breeze.

Cons

There are too many features I'm not familiar with.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

Christie

Healthcare, 11-50 employees

More than a year

4.0
October 2021

“Seems reliable useful so far”

Pros

Automatic appointment reminders are a plus, and the scheduling and note-writing systems work well. However, organizing past notes could be improved.

Cons

Saving credit card info and finding skipped notes can be difficult for patients and supervisors respectively.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

D

Deena

Healthcare, 11-50 employees

Less than a year

3.0
October 2021

“Review of Theranest”

Pros

The ease of use is a major plus, I can navigate between data swiftly.

Cons

I have no complaints. I'm satisfied with the software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

A

April

Religious Institutions, 1-10 employees

Less than a year

5.0
October 2021

“Essential for keeping up with notes”

Pros

Having everything related to my clients and their cases and notes in one place is incredibly beneficial.

Cons

It is crucial for the software to schedule in 15-minute increments. This would allow me to manage scheduling without relying on my phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shelby

Healthcare, 1-10 employees

Less than a year

4.0
October 2021

“A great and affordable EHR”

Pros

It is an affordable EHR that covers all the necessary bases and feels more user-friendly than Simple Practice.

Cons

Some improvements could be made, such as offering note templates, more calendar flexibility, and easier intake form creation.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

S

Sonia

Healthcare, 11-50 employees

More than a year

5.0
October 2021

“TheraNest is dependable and ready when you need it!”

Pros

Every time I log into TheraNest, it's a smooth experience.

Cons

Initial bugs in the login process caused issues with client notation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Colleen

Healthcare, 1-10 employees

More than a year

5.0
October 2021

“Ease of use”

Pros

easy to use and it is easy to train others on how to use it.

Cons

No cons for my needs, but I'd like to learn about more features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joyce

Healthcare, 1-10 employees

More than a year

5.0
October 2021

“User friendly”

Pros

It's very user-friendly and gives clinicians an efficient way to check records.

Cons

I have not encountered any issues with using the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Phyllis

Education, 51-100 employees

More than a year

1.0
October 2021

“Review of Thearnest”

Pros

I find this site difficult to navigate. I mainly use the Notes section due to mandate.

Cons

It is difficult for me to work with, so I only use the notes feature.

Rating Distribution

Ease of use

2

Value for money

3

Customer Support

2

Functionality

2

S

Shelby

Healthcare, 11-50 employees

Less than 6 months

5.0
October 2021

“Messaging via the app”

Pros

It is not currently available, and I believe it should be.

Cons

More messaging options on the mobile app would be beneficial.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

10

M

Marilyn

Healthcare, 1-10 employees

More than a year

4.0
October 2021

“TheraNest Review”

Pros

Online scheduling is fantastic, and I appreciate how easy it is to submit and track claims.

Cons

The telehealth platform can be confusing for clients, and the connection isn't always reliable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

Less than a year

3.0
October 2021

“Theranest Review”

Pros

it is fairly simple, requiring little training, and there are helpful training videos available.

Cons

There are occasional glitches, and many financial and diagnostic errors require administrator intervention.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6