Maureen
Healthcare, 11-50 employees
More than a year
“Satisfied with Theranest”
Pros
Note-taking, appointment setting with reminders, and generating reports are all easy and efficient.
Cons
I had positive experiences with TheraNest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Teresa
Healthcare, 11-50 employees
Less than 6 months
“Frustrated with some features or lack thereof, and disappointed in customer support”
Pros
The calendar and agenda features are great, and it significantly speeds up our billing process.
Cons
TheraNest allows us to upload our own forms, but they're converted into an unusable format. Additionally, the lack of reporting features and unhelpful customer support have been frustrating.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Derrick
Healthcare, 11-50 employees
Less than a year
“Easy & efficient!”
Pros
Extremely user-friendly, with built-in training.
Cons
I do not have any issues to mention, although cost might be a concern.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Louisa
Healthcare, 1-10 employees
More than a year
“Decent, but check Simple Practice”
Pros
Notes and paperwork are made easy, consolidating client information in one place.
Cons
The lack of a duo-push security feature makes client information feel vulnerable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Giselle
Healthcare, 1-10 employees
More than a year
“Tele Mental Health”
Pros
The tele-mental health feature falls short for couples therapy, which is disappointing after nearly two years of remote practice.
Cons
My comments are mentioned above.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
6
Kyra
Healthcare, 1-10 employees
More than a year
“Review of Theranest from a LMFT”
Pros
Easy to use for both therapists and clients, with a handy messaging platform and great support.
Cons
The software could be more tailored to individual business needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jennifer
Healthcare, 11-50 employees
More than a year
“My review”
Pros
I rely heavily on the calendar for organization and find the chart notes feature quite useful.
Cons
I dislike that changing something on my calendar triggers an email to the client, even for minor adjustments.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kim
Healthcare, 11-50 employees
Less than a year
“Mental healthcare software”
Pros
It is intuitive, packed with practical features, and designed with user-friendliness in mind.
Cons
Telehealth connection glitches occasionally, but overall it's reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Carmen
Healthcare, 11-50 employees
Less than 6 months
“My view of Theranest”
Pros
The support team is responsive, and leaving messages is hassle-free. Plus, there are no limits to assigned staff.
Cons
E-prescribe could be more user-friendly, and the client portal is difficult for some patients, especially those sharing an email.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ashley
Healthcare, 11-50 employees
Less than a year
“Somewhat Dissatisfied”
Pros
Templates for notes are helpful, and the calendar is relatively easy to navigate.
Cons
Updates sometimes introduce unwanted glitches, like multiple appointments for the same service. Recently, TheraNest changed a client's name without permission.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Renee
Healthcare, 11-50 employees
More than a year
“In need of better functionality”
Pros
Easy to use and great for training new therapists.
Cons
Reporting features, especially for supervisors, are lacking.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
4
Functionality
4
Jan
Religious Institutions, 51-100 employees
More than a year
“TheraNest Review”
Pros
Very straightforward to use, especially for inputting client case notes. Prompt and helpful customer service is a bonus.
Cons
No significant issues to report, just filling space to meet the character requirement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Renae
Healthcare, 1-10 employees
More than a year
“review of Theranest”
Pros
The note-taking feature for sessions is a standout for me.
Cons
The cost seems high for a small practice.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Jody
Healthcare, 11-50 employees
More than a year
“Not sure what this is”
Pros
User-friendly and Medicaid-approved therapy notes make inputting information a breeze.
Cons
I do not have a least favorite aspect; Theranest works well for us.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Patrick
Healthcare, 1-10 employees
More than a year
“TheraNest is a great for organizing client cases and scheduling”
Pros
TheraNest's ease of use and excellent support staff make it a valuable tool for our practice.
Cons
It took time to learn to navigate the software, but the support staff were helpful. We have seen some suggested changes implemented, and Theranest is great for organizing client records and scheduling.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Healthcare, 1-10 employees
More than a year
“Review of Theranest”
Pros
While customer support was lacking initially, it has since improved and now exceeds expectations.
Cons
I have no complaints at the moment. The software works well for me, particularly for billing and progress notes.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Kim
Healthcare, 1-10 employees
Less than a year
“Theranest as an EMR for Pediatric OT”
Pros
The pricing structure and informative reporting are standout features for me.
Cons
More flexibility is needed for storing family logistics using one parent email, and better tracking of customized documentation.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
10
Laura
Healthcare, 1-10 employees
More than a year
“Platform with user friendly features”
Pros
From intake to scheduling to documentation and fee collection, TheraNest streamlines the entire process.
Cons
Some default settings, like issues with superbills, are unhelpful.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
beth
Rabbit Hole Farm South, LLC, 1 employees
“Not A Fan!”
Pros
Its easy to schedule appointments and update records with this system.
Cons
The customer services are not up to the mark. It takes a long time to connect and an even longer time for them to fix the issue.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
4
Functionality
2
Micheal Frances
Revolution Psychotherapy, 2-9 employees
“Needs Improvement”
Pros
Its a relatively simple software as compared to others. It takes care of your daily processing needs and helps you customise according to each patient.
Cons
Im highly disappointed in their customer support,they are least responsive and do not offer live chat as promised. In conclusion, its a lot of money spent on a software that does not offer the features advertised.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
5
Functionality
6