TheraNest Mental Health Software

TheraNest Reviews

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Claimed

Claimed

Total 335 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

48%

4

Stars

29%

3

Stars

13%

2

Stars

4%

1

Stars

6%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M

Maureen

Healthcare, 11-50 employees

More than a year

5.0
October 2021

Satisfied with Theranest

Pros

Note-taking, appointment setting with reminders, and generating reports are all easy and efficient.

Cons

I had positive experiences with TheraNest.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Teresa

Healthcare, 11-50 employees

Less than 6 months

2.0
October 2021

Frustrated with some features or lack thereof, and disappointed in customer support

Pros

The calendar and agenda features are great, and it significantly speeds up our billing process.

Cons

TheraNest allows us to upload our own forms, but they're converted into an unusable format. Additionally, the lack of reporting features and unhelpful customer support have been frustrating.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

D

Derrick

Healthcare, 11-50 employees

Less than a year

5.0
October 2021

Easy & efficient!

Pros

Extremely user-friendly, with built-in training.

Cons

I do not have any issues to mention, although cost might be a concern.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Louisa

Healthcare, 1-10 employees

More than a year

3.0
October 2021

Decent, but check Simple Practice

Pros

Notes and paperwork are made easy, consolidating client information in one place.

Cons

The lack of a duo-push security feature makes client information feel vulnerable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

G

Giselle

Healthcare, 1-10 employees

More than a year

3.0
October 2021

Tele Mental Health

Pros

The tele-mental health feature falls short for couples therapy, which is disappointing after nearly two years of remote practice.

Cons

My comments are mentioned above.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

6

K

Kyra

Healthcare, 1-10 employees

More than a year

5.0
October 2021

Review of Theranest from a LMFT

Pros

Easy to use for both therapists and clients, with a handy messaging platform and great support.

Cons

The software could be more tailored to individual business needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Healthcare, 11-50 employees

More than a year

4.0
October 2021

My review

Pros

I rely heavily on the calendar for organization and find the chart notes feature quite useful.

Cons

I dislike that changing something on my calendar triggers an email to the client, even for minor adjustments.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

K

Kim

Healthcare, 11-50 employees

Less than a year

3.0
October 2021

Mental healthcare software

Pros

It is intuitive, packed with practical features, and designed with user-friendliness in mind.

Cons

Telehealth connection glitches occasionally, but overall it's reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

C

Carmen

Healthcare, 11-50 employees

Less than 6 months

4.0
October 2021

My view of Theranest

Pros

The support team is responsive, and leaving messages is hassle-free. Plus, there are no limits to assigned staff.

Cons

E-prescribe could be more user-friendly, and the client portal is difficult for some patients, especially those sharing an email.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Ashley

Healthcare, 11-50 employees

Less than a year

3.0
October 2021

Somewhat Dissatisfied

Pros

Templates for notes are helpful, and the calendar is relatively easy to navigate.

Cons

Updates sometimes introduce unwanted glitches, like multiple appointments for the same service. Recently, TheraNest changed a client's name without permission.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

R

Renee

Healthcare, 11-50 employees

More than a year

2.0
October 2021

In need of better functionality

Pros

Easy to use and great for training new therapists.

Cons

Reporting features, especially for supervisors, are lacking.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

4

J

Jan

Religious Institutions, 51-100 employees

More than a year

5.0
October 2021

TheraNest Review

Pros

Very straightforward to use, especially for inputting client case notes. Prompt and helpful customer service is a bonus.

Cons

No significant issues to report, just filling space to meet the character requirement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Renae

Healthcare, 1-10 employees

More than a year

2.0
October 2021

review of Theranest

Pros

The note-taking feature for sessions is a standout for me.

Cons

The cost seems high for a small practice.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

5

J

Jody

Healthcare, 11-50 employees

More than a year

4.0
October 2021

Not sure what this is

Pros

User-friendly and Medicaid-approved therapy notes make inputting information a breeze.

Cons

I do not have a least favorite aspect; Theranest works well for us.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

P

Patrick

Healthcare, 1-10 employees

More than a year

5.0
October 2021

TheraNest is a great for organizing client cases and scheduling

Pros

TheraNest's ease of use and excellent support staff make it a valuable tool for our practice.

Cons

It took time to learn to navigate the software, but the support staff were helpful. We have seen some suggested changes implemented, and Theranest is great for organizing client records and scheduling.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mark

Healthcare, 1-10 employees

More than a year

5.0
October 2021

Review of Theranest

Pros

While customer support was lacking initially, it has since improved and now exceeds expectations.

Cons

I have no complaints at the moment. The software works well for me, particularly for billing and progress notes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

K

Kim

Healthcare, 1-10 employees

Less than a year

5.0
October 2021

Theranest as an EMR for Pediatric OT

Pros

The pricing structure and informative reporting are standout features for me.

Cons

More flexibility is needed for storing family logistics using one parent email, and better tracking of customized documentation.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

10

L

Laura

Healthcare, 1-10 employees

More than a year

4.0
October 2021

Platform with user friendly features

Pros

From intake to scheduling to documentation and fee collection, TheraNest streamlines the entire process.

Cons

Some default settings, like issues with superbills, are unhelpful.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

B

beth

Rabbit Hole Farm South, LLC, 1 employees

1.0
April 2021

Not A Fan!

Pros

Its easy to schedule appointments and update records with this system.

Cons

The customer services are not up to the mark. It takes a long time to connect and an even longer time for them to fix the issue.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

4

Functionality

2

MF

Micheal Frances

Revolution Psychotherapy, 2-9 employees

2.0
April 2021

Needs Improvement

Pros

Its a relatively simple software as compared to others. It takes care of your daily processing needs and helps you customise according to each patient.

Cons

Im highly disappointed in their customer support,they are least responsive and do not offer live chat as promised. In conclusion, its a lot of money spent on a software that does not offer the features advertised.

Rating Distribution

Ease of use

4

Value for money

4

Customer Support

5

Functionality

6