James
My Story Counseling, 2-9 employees
“Intuitive Software.”
Pros
Through thumbnail links and a pleasing color palette, the user interface is interactive and enjoyable.
Cons
The user interface was inefficient, requiring multiple steps to complete an item, ensure that the new item was saved, and then a closing process to revert back to the previous screen and progress through this area.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Holly
Stone Ridge Billing LLC, 2-9 employees
“Low functionality.”
Pros
This app is extremely user-friendly and simple to comprehend. Its colorful, and you can easily undo something youve done incorrectly.
Cons
I appreciate how easy this software is to use. However, because the programme is so basic and small, it is difficult to do a full and comprehensive job of payment posting.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Amy
Renewal, LLC, 2-9 employees
“A big investment for your small practice!”
Pros
The services provided are quite adequate and they have a bunch of tutorials and guidelines to make the software more user friendly.
Cons
It was pretty affordable before but Now they have raised the prices of some of the features and the quality is pretty much the same also the software glitches from time to time which can be really frustrating at times.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
4
Jan
Direct Mental Health, 10-49 employees
“There are some problems”
Pros
The calendar layout is very intuitive and the online forms are easy to create.
Cons
It takes 3-5 days for customer service to get back. Our appointment gets deleted without anyone even talking to us.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
8
Holly
Vera Mental Health, 2-9 employees
“Depends on the size of your clinic”
Pros
Uploading documents to the patient charts was really easy. Their customer service is great as well.
Cons
Setting up accounts for each doctor, nurse and staff was not too easy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Yazmin
Newburry Department of Health, 10-49 employees
“Its the best!”
Pros
It gave me the confidence to manage the administrative activities of the practice. The tech support staff is also great.
Cons
The forms are not relevant to our industry and we wish it came with customized charts.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hannah
Safeway Mental Health, 1 employees
“A satisfying experience”
Pros
I can not manage my mental health practice myself and take care of the appointment scheduling as well as the billing.
Cons
The price is too high for a one-person practice.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
Denise
Mindwork Therapy, 2-9 employees
“I love this software”
Pros
It has been a great experience so far and I am able to use it to schedule my Telemedicine appointments too. There are electronic forms and patients can sign them at home.
Cons
The insurance billing feature costs extra which is the only downside to this.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
9
Tahira
Health and Wealth Associates, 2-9 employees
“Good software bad service”
Pros
It is easy to use and anyone can set it up themselves.
Cons
There is no way to reach out to customer support even when you have an emergency. It is highly unprofessional of them to not return our calls.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
7
Peter
Ventura Heart Care, 10-49 employees
“Review”
Pros
It is easy to use and they have a mobile application too.
Cons
The software keeps crashing and for a medical institute of our size billing becomes a nightmare. To top it all off the customer care is unresponsive and does not bother to return our calls.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
8
Monica
Dental Friends and Co., 2-9 employees
“Disappointed with the customer service”
Pros
The software in itself is very intuitive and user-friendly. We have had no problems using it and all our records are secure now.
Cons
We have tried to reach out to customer service so many times but there has been no response. It is very frustrating when such a good software offers no support.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Monica
CareFour PLLC, 2-9 employees
“Unprofessional customer service representatives”
Pros
I have no issues with the software. It is easy to learn and has a very intuitive design which allows me to quickly get the job done.
Cons
They sent us the wrong bill for the first month and when we contacted them to get it corrected there was no response for weeks.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Betsy
Gable Mental Wellness Clinic, 2-9 employees
“Easy usability but terrible customer service”
Pros
We like the fact that the billing and scheduling can now be accomplished with the same software. It is easy to use and our employees were able to switch with little trouble.
Cons
It is a struggle to connect with their customer service and it sometimes takes them weeks to get back which results in a lot of mismanagement and wasted time.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Emmeline
Insights Counselling Group, 1-10 employees
“Absolutely Wonderful”
Pros
All the information required can be accessed in seconds. Everything is super user friendly which makes it so worth it
Cons
They should have a customer service number which can be used anytime. Its quite hard to reach customer service.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Andrea
Counseling and Behavioral Therapy, 1-10 employees
“Needs work!”
Pros
There are various features that help me do my tasks much better. What I like the most is that I can do my billing from this software.
Cons
There are multiple issues that need much work. Everything is so complicated to understand sometimes. I hate the mobile app as well.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7