“Everything in one place”

Pros

Everything feels well organized and every item has its own place. It makes my work much simpler when I can click into one section and have everything I need right there.

Cons

At times, my drafts don't auto-save which can be stressful when it happens. I really wish it would save consistently every time.

“useful info”

Pros

Getting around the platform feels very convenient and it provides a lot of helpful information. Managing the upgrade process has also been simple although finding the calendar can be a bit difficult.

Cons

It hasn't been as productive for me as I expected because I'm still unable to link my appointments to my calendar.

“Workflow changes added extra steps”

Pros

Earlier versions worked really well for us because the system was simple to use. My office manager could quickly switch between the agenda view and a therapist's individual calendar when setting appointments.

Cons

Since the workflow changes, scheduling has become more complex. My office manager now has to open each person's calendar to look for an available time for the client, then return to the agenda and manually select every counselor again to see all appointments in one view. Before these updates, choosing a calendar didn't affect the agenda display. Now it adds extra steps for every single client and ends up taking more time.

“clean navigation”

Pros

It feels very simple and the recent updates have made important functions easier to locate. Overall the layout and flow work really well.

Cons

At times, there are connection hiccups or problems with changes saving especially when I'm switching back and forth between multiple tabs.

“User-friendly and convenient”

Pros

This tool has been really convenient especially with how busy my schedule usually is. The platform is very user-friendly and that makes a big difference when I need something quick and simple to work with.

Cons

One thing that could be improved is what happens after I finish updating a client. It takes me back to the main page that shows everyone's clients instead of only mine. I'd really prefer an option to keep my own client list visible at all times.

“Dependable solution”

Pros

I really appreciate that it's dependable and usually works without issues. That said the new layout feels a lot less user-friendly and it's been frustrating trying to locate things like the treatment plan and assessment since they seem to be placed in odd spots. I'd really like to see that improved.

Cons

Since the redesign, it doesn't feel as user friendly as it used to. Finding intake assessment forms and treatment plans feels awkward and harder to remember because of where they're located. I'm also frustrated that there's still no option to schedule a recurring telehealth appointment.

“polished interface”

Pros

The interface looks polished and is simple to handle. Most tasks only take a few steps so getting through a process usually feels pretty simple.

Cons

The telehealth feature has been glitchy in several ways. The biggest problem is when a client tries to connect a Bluetooth device like headphones since it hardly ever works.

“Helpful for therapists”

Pros

Everything feels well organized which makes it really helpful for therapists who want to deliver efficient service. The system is simple to use and the appointment scheduling feature is especially useful.

Cons

There are no drawbacks.

“Professional staff”

Pros

Appointment scheduling, note-taking and assessments all work really well and the whole system feels user-friendly. The staff has also been enjoyable to work with and the overall workflow fits nicely into my day-to-day use.

Cons

I've genuinely enjoyed using it overall. The only adjustment was when the charts and notes were moved to the top of the page but I'm getting used to that change now.

“excellent value for money”

Pros

Getting started with it was simple for both therapists and therapy operations and it handles appointment scheduling, staff coordination and overall workflow really well. Compared with other EHRs out there, it has offered excellent value for the money.

Cons

On a few occasions, getting a clear and concise follow-up from customer support after calling in has been difficult. I've especially noticed this when trying to get answers about insurance claim questions.

“Worth every penny”

Pros

It has been well worth the cost. The customer support is excellent whenever an issue comes up and the platform is very user-friendly.

Cons

I really do not have any complaints. The only additional feature that would help me would be the ability to verify clients' insurance.

“frequent updates”

Pros

It's been really helpful having so many parts of the system tied together that would otherwise feel disconnected. Another plus is that the platform is updated and improved on a regular basis which shows they're continuing to invest in it.

Cons

Even after the scheduling process was redesigned, that's still the area I use the most and it continues to fall short in a lot of ways. Because of that, it ends up taking more time than it really should.

“clear scheduling and notes”

Pros

Working as an independent contractor, I'm not involved with billing, insurance, staffing or workflow so I can only speak from the therapist side. From that perspective, the system is very simple to use and it's clear how to schedule sessions, reschedule them and create and write notes.

Cons

One area that could be clearer is the treatment plan section especially around target dates and whether the plan should be signed when it's first created or only after it's completed. I ended up testing it myself to figure out what worked and learned that signing it at the time of creation is acceptable.

“Top-notch service”

Pros

Their customer service has been the best part for me. Whenever something comes up, I reach out through chat and every single time the conversation ends with the issue fully resolved.

Cons

I can't say there's really anything I dislike overall though I have run into a few issues with the notes feature and pulling in previous notes.

“Plenty of helpful information”

Pros

We found it easy to use and I've been working with it for years now. Whenever I wasn't sure how to do something, there was plenty of helpful information available to guide me.

Cons

The only slight frustration has been needing to switch back and forth between the agenda and the schedule though that may just come down to me learning a better workflow that fits how I use it.

“Well-trained support staff”

Pros

The value has been solid and the platform is simple to use especially for billing by credit card. Scheduling is a major reason I rely on it and being able to send paperwork directly to clients is also a big benefit. Customer support has been professional, attentive and quick to respond which has definitely been a plus.

Cons

Scrolling function often stops working on my Android phone. This never used to happen when I first started using the software but over the past year I've had to reach out to IT multiple times to try to fix it. The solutions seem to help temporarily, then the problem comes back again. It's very inconsistent too. Sometimes the schedule will not scroll and right now it happens when I'm trying to write notes, it scrolls briefly and then freezes. That problem alone has made me seriously question whether I should keep using the product because it really needs to be dependable and fully compatible with smartphones. On top of that, this year I received a 1099 under my personal name instead of my company name. I believe that may have been related to the change from Vantage to Ensura but I'm still not sure how it happened. After several emails, it sounds like it should be corrected by the next tax cycle but it was another frustrating issue. I don't really care who processes the credit card payments but having it not match my company name felt like something important was missed. I can let it go as long as my 2026 tax documents are accurate.

“uncluttered layout”

Pros

Its so easy to manage. The layout is very simple and when I log in, I only see the clients assigned to me which keeps everything focused and uncluttered.

Cons

The part I'm least satisfied with is the EMR since it feels like it could use a more modern update to make patient charts quicker and easier for users to access.

“Superb AI support for notes”

Pros

AI support has noticeably improved the quality of my notes. It also does a really good job helping create appropriate treatment plans based on the client's diagnosis.

Cons

Telehealth side can be frustrating at times because it sometimes runs into issues during sessions. It also feels pretty limited overall in terms of what the platform can do.

“scheduling changes made it frustrating”

Pros

The AI quality is impressive and it makes my written notes sound more polished and sophisticated. Scheduling used to be one of the better parts of the system but that hasn't felt true since the recent changes.

Cons

The recent abrupt scheduling update has been really frustrating. It feels complex, not very clinician-friendly and far more complicated than it needs to be.

“Fair pricing system”

Pros

Its pretty user-friendly and once you understand how the overall system is laid out, it's fairly simple to use. The pricing model has also been a big plus since it's based on the number of clients rather than the number of staff members. That made a real difference for us when we were first starting out.

Cons

One thing that still bothers me is how group sessions need to be scheduled. It's also frustrating that when someone is removed from a group, they can still appear on the progress notes list. Even though the system does show that they were removed from the group, it still ends up being an annoyance for our staff.