TheraNest Reviews

“Always getting better”

Pros

It's super user-friendly, which is amazing when training new users. Plus, they're always improving it!

Cons

The chat feature is a little glitchy at times but when I reach out for support, the team is quick to respond and troubleshoot the issue. Other than that, I don't really have any big complaints about the system.

“Good product”

Pros

I love the convenience of being able to do everything online and having everything in one place instead of using paper. The reports section helps me see what I'm missing for clients.

Cons

The changes they made to scheduling haven't been great. It was much better before and now it's not as user-friendly. I don't really like how things have been changed around.

“Mixed feelings about my experience”

Pros

The tasks are clear and I love how easy it is to navigate the different categories. The design is great too.

Cons

It breaks down often and slows down too much. One feature I absolutely hate is the new one where it copies notes from the last appointment, but it also copies the last appointment's time.

“Really good platform”

Pros

The ease of use and the amazing support really stand out to me.

Cons

There are some minor tech issues every now and then with the telehealth feature. It's not a huge deal but it can be a little annoying when it doesn't work properly.

“Works well most of the time”

Pros

It is awesome, especially in a paper-free environment. I also love how easy it is to work with insurance companies, plus it has all the features I need appointments, forms, reminders, etc.

Cons

Some of the changes they made to streamline scheduling have made it harder instead. I get these error messages that I just have to ignore, which is frustrating because I can't seem to fix it.

“Simple to use & access”

Pros

The accessibility and functionality of the site are fantastic. It's so easy to get things done.

Cons

The inability to video with multiple clients at once is a big drawback for me. I wish there was an option for that especially since it's becoming more common in virtual sessions.

“Helpful for private practices”

Pros

I've found Theranest to be easy to use, and I love how customizable it is. It really fits my needs.

Cons

It is definitely more expensive compared to some of its competitors. It offers great features but the price is definitely a factor to consider.

“Easy for anyone to use”

Pros

My favorite thing is how easy it is to use. It's super user-friendly and navigating the platform is super simple and easy.

Cons

There are some bugs here and there but the team usually responds quickly and fixes them. It's not perfect but at least the support team is on it when something goes wrong.

“Ideal for Master's level social work”

Pros

I really like the platform and the ability to take notes right in the system. It's simple and effective.

Cons

Getting billing, claims, EFTs and ERAs set up is so difficult! It's a huge headache and I've had multiple people try this program only to switch to something else because they couldn't get any of these things set up. I almost gave up on the system myself but I had some help from a billing rep who helped me set everything up.

“It's good just not great yet”

Pros

Theranest is perfect for my documentation needs. It's easy, simple and really practical.

Cons

I don't like how this program doesn't automatically save my work. If I forget to save notes or assessments and there's an issue with Theranest or my internet connection, everything is lost and I have to start over. It wastes so much of my time and creates extra work for me.

“Reliable, though outdated”

Pros

It's easy to use, flexible and the recent updates have made navigation even better. I can quickly access most major screens from anywhere.

Cons

I'm really dissatisfied with how limited the intake process is for new clients. I'd love to see more integrated features, like automated text follow-ups, initial contact scheduling and other features to help with prospective clients.

“Good so far”

Pros

Navigating from the daily schedule in Theranest is incredibly simple and easy, which makes managing my day so much easier. I can quickly check my appointments, see who's coming in next and even make adjustments on the fly if something changes.

Cons

I enjoyed using the app overall but it could definitely be easier to use. Sometimes it's slow and I run into strange errors that disrupt my work.

“User-friendly interface”

Pros

The ease of use, platform setup and the billing submission process are all so streamlined. It's great!

Cons

I've had issues with lag times and errors in the system, especially when submitting claims. It's frustrating when things don't go smoothly and I have to redo things multiple times.

“Easy to use notes”

Pros

Our counselors find the note system easy to use.

Cons

Some actions like editing notes and adding progress notes to an existing record are complicated.

“Not difficult for first timers”

Pros

Being a first-time volunteer at the counseling center, TheraNest has really simplified my role. The app was not difficult to learn and the layout makes everything simple to find and use. I came in not knowing this program, yet it proved easy to handle and very helpful across all aspects of our counseling center's work, from scheduling and billing to client notes, making day-to-day tasks much less stressful.

Cons

Working late on occasion, mostly on weekends, we hit a system update during which some features weren't available but this only happened once and the improvements made it totally worthwhile.

“Reliable service”

Pros

It is easy to use and consistently dependable. When feedback was given, they adjusted the input box size which has made it much simpler for me to work with my notes, assessments and other written entries.

Cons

The header and fixed elements take up too much space, leaving very little room for my client list. I can only see a few clients at a time, which means I have to scroll constantly

“Convenient scheduling”

Pros

This tool offers convenient scheduling layout, simple saved note templates and smooth insurance integration.

Cons

Id like to see the full day schedule at a glance without scrolling, be able to color-coordinate appointments, chart by clicking the appointment itself from the scheduling view and have a quick link to a task list of unfinished notes. Coming from Titanium EHR, all of this is missing.

“Love this platform!”

Pros

I really love it. It offers every feature needed to run a thriving private practice successfully. The reporting tools and ACH billing features are exceptional. Customer support is top-notch with a comprehensive, user-friendly knowledge base, live chat and phone help that make fixing issues quick and painless.

Cons

Not much to complain about. It's frustrating when the system glitches or goes down but those problems are usually fixed pretty quickly.

“Effective handling of EMR tasks”

Pros

I love how it makes handling EMR tasks really efficient and simple.

Cons

Occasional technical hiccups that don't get fixed fast

“Everything in one place!!”

Pros

All features are consolidated in one place and Scheduling is not an issue.

Cons

A few commands feel complex. For example, being able to view all client files from every session.