TheraNest Reviews

Pros

The system is really easy to use. Everything feels well-organized and I can get things done quickly.

Cons

I've noticed that the functions for iPad could really use some improvement. Sometimes the buttons are slow and the dropdown menus don't respond well. The links are also a bit off and don't always work as expected.

Pros

It is simple to maintain and user-friendly which makes it a good choice for businesses that don't want to spend too much time on upkeep.

Cons

Getting the right technical support has been a challenge. When I reached out through calls or emails, the responses were either delayed or didn't address my issue directly.

Pros

So user friendly and the templates for notes are a nice touch. Everything is laid out in a way that just makes sense.

Cons

I've been having trouble entering a note and then coming back to the same calendar page. It's pretty frustrating to lose my place.

Pros

For what you get, the price is pretty fair. It's easy to use and I've had no trouble getting help from the tech support team when needed.

Cons

Setting up divorced parents for one child is a complicated process. The system just isn't designed to handle this well. Document signing can also be tricky when clients need to sign individual forms. Plus, the telehealth feature is only available for clients, not prospects, which I didn't like.

Pros

The support team and portal have been super helpful and quick to respond whenever I had any questions.

Cons

It's so-called 'dynamic' forms aren't as dynamic as other systems I've used. It takes forever to create even the simplest form and you can't duplicate questions. You also can't modify the client details tab to fit your practice's needs and you can't send clients documents to sign or view outside of consent forms.

Pros

TheraNest is really simple which makes it perfect for small practices like mine. I don't feel overwhelmed by too many features.

Cons

Doesn't seem to work well for practices that need collaboration between different levels of providers like therapists and caseworkers with lower qualifications.

Pros

I absolutely love this product for charting notes! It's really easy to use and just makes the whole process so much smoother.

Cons

So far, I haven't run into any major problems with how easy it is to use. It's been pretty smooth sailing.

Pros

As a clinician, I come to a conclusion that I can get my job done without any disruptions and minimal downtime with TheraNest.

Cons

High traffic on our system sometimes causes hindrance.

Pros

Having access to my mental health appointments is not a problem anymore. Plus the records and treatment plans all are available in one place which is another plus point. Because it allows me to make telehealth appointments regardless of my mental health status.

Cons

I don't know if it's a con or not but I am uncertain about the total cost that I will have to pay at the end of my trial period.

Pros

Theranest software is fairly easy to navigate for the most part and it is the only thing that I like about it.

Cons

If you are not planning to use their clearing house get yourself ready to pay extra charges to them and they will also mess up your EDI and billing. Exiting their system is very challenging, like mine stretched from August to October. Their restrictions force me to pay for an unused system at a high cost. Deleting entries is even worst as it is limited to three per day which results in financial strain. Like for now I am paying for two EHRs.

Pros

In the beginning like 5 years ago, I really liked the software. They asked me to use integrated billing system and in the back then and I enjoyed using it too as I felt it was saving me time, energy and money. However after sometime a disaster hits. Like I ended up losing thousands of dollars because they took over my system and lost all my bills and when asked no assistance was given to me. All my data is completely gone, and now there is no way to get it back. The only solution that is left for me is to switch to something better.

Cons

Despite promises of integrated billing, the system failed to deliver resulting in substantial lost claims. Plus their support is unresponsive which causes a lot of stress and financial losses.

Pros

I really like the ease of charting and scheduling with appointment reminders in the start. But the system often experiences downtime for upgrades which causes a lot of frustration and hinder our work.

Cons

Managed billing is not at all beneficial and feels like a scam. And the customer service is non-existent. So if you're a solo provider, I will say better consider alternatives or hiring cheaper assistance.

Pros

It worked well for a while, but once I started using it for billing, it didn't deliver the way I expected it will. And to add to my ordeal the customer support was unhelpful too.

Cons

The billing tool is not working at all. And the treatment planning tools by Wiley are also useless.

Pros

Setting up, daily usage, and billing management, especially with Optum and Medicaid, were easy for me with Theranest.

Cons

I wish it had a comprehensive billing management, especially for Anthem/BCBS.

Pros

The best thing about TheraNest is that its user-friendly and compatible with multiple platforms. Also me personally liked the customer support too as they are quite helpful when in need.

Cons

Autosave feature is not available and because of that I lost so many notes.

Pros

Theranest works really well for my small private therapy practice. It's quite easy to use and the price is also reasonable. I definitely recommend it.

Cons

Some design aspects, like the main calendar, could be designed better. Plus payment collection process needs improvements too. But overall I found Theranest user-friendly.

Pros

Keeping our schedules organized is pretty simple and not at all time consuming. Plus to ensure the correct information is on forms is not a difficult task anymore. Credit goes to TheraNest.

Cons

Billing navigation is not at all easy which annoys me a lot.

Pros

I would say support from Theranest's staff is worthy.

Cons

Uncertainty about upgrade schedules is very frustrating. Recent changes, like consolidating "Case Management" entries makes the process of finding client information so much difficult.

Pros

I love the flexibility TheraNest offers to change note types and make appointments with comments in the appointment log section. Plus the ability to leave addendums related to existing notes is helpful.

Cons

Data occasionally fails to save properly such as signatures and appointment statuses. Because of this I lost data often.

Pros

It is easy to use and excellent for our record-keeping purposes.

Cons

Sometimes accidental clicks make unusual changes in the Ledger.