“Handy update notifications”

Pros

Quite convenient to use and it makes managing my time slots much simpler. I also really appreciate the update notifications because they clearly explain what changed and how those changes are meant to improve workflow, quality of work and overall time management.

Cons

Every now and then, the system bugs out and creates duplicate time slots. This has happened several times when I set up recurring sessions for clients over multiple days or weeks. The appointments do not always save the way they should so I end up having to go back and enter them manually. I am also not a fan of the new billing system since it feels less efficient than the old one. The previous process was more direct, while now I have to open a separate page every time I bill a client which feels unnecessary compared with how simple it used to be.

“amazing AI support for documentation”

Pros

I find it to be user-friendly and the month-at-a-glance calendar makes scheduling simple to review quickly. The notes area also includes AI support which helps create accurate documentation while typing.

Cons

When I switch between screens some of the information I already entered can disappear. That means I end up having to type parts of my responses over again.

“Tech support is easy to reach”

Pros

Getting around it feels easy, the documentation is clear and client demographic information is simple to locate. Customer service and tech support are also easy to reach when needed.

Cons

Every now and then, the microphone or video stops working. Usually I have the client log out and back in and that fixes it though I'm not sure whether it's their internet connection since it seems to happen fairly often.

“incredible dropdown menus”

Pros

Entering most information is pretty simple and the available options make the process more useful. The dropdown menus are especially helpful and I appreciate having different choices when putting together reports for my clients. It also helps me meet insurance carrier requirements so I can focus on counseling my clients appropriately.

Cons

A few pages, like the Locus and discharge pages, still appear even though they are no longer being used. It's frustrating to click into them only to realize they shouldn't be there. I'm also not a fan of the scheduling section because it can double-book or even triple-book a client. Then I have to go back through the calendar and fix each appointment one by one which is really bothersome.

“Tidy interface”

Pros

Right from the start, it has been simple to work with and the interface feels clean and user-friendly. I appreciate that it keeps everything simple instead of packing in a bunch of unnecessary features or overly complicated tools. It does a good job of helping me stay organized throughout my daily therapy sessions and keeps important tasks in front of me. The reminders for treatment plans and progress notes are especially useful when it comes to staying on top of documentation. I also appreciate that the system flags notifications when there's an issue with a client's file which helps keep things from falling through the cracks.

Cons

Every now and then, there are small issues with telehealth sessions. Sometimes the video quality is inconsistent or a client has trouble getting into the session although it doesn't happen very often.

“AI note feature saves time”

Pros

It is uncomplicated and userfriendly. Booking appointments is simple and updating my schedule is quick and hassle-free whenever I need to make changes. The AI note feature has also been a big help because it lets me finish documentation faster and saves me a lot of time.

Cons

The AI note feature doesn't work for the initial assessment and having it available there too would be really useful. I'd also rather see the "Reminder Log" as its own tab instead of tucked inside a drop-down menu since that would make it faster and more convenient to find.

“Lets us communicate with multiple people”

Pros

The user-friendly layout made it comfortable to work with and being able to communicate with several people at the same time is a big plus. I'm particularly happy with the appointment tools and related features.

Cons

Honestly there isn't much for me to complain about. The only time I get tripped up is when the page layout changes since it takes me a little while to adjust but that feels more like my own learning curve than a problem with the software.

“Budget-friendly option”

Pros

Its been a great experience because both my clients and I can use it without any trouble. We also appreciate being able to access it easily from our phones and the pricing makes it a very cost-effective option.

Cons

There is very little I dislike about it though like many online apps, it can occasionally glitch or feel a bit slow on certain days.

“Love it!”

Pros

I began using it when it was still in its early days with my clients and now it's become part of it. The packaging, the different options and the software availability are all very simple to use. The thing I appreciate most is the customer service support has been outstanding and genuinely personal every time I reach out.

Cons

Sometimes adjusting to changes can be tough which is the part I like least about fairness. That said, the changes are always made for the best.

“works well for us”

Pros

Works really well for clinical use, helps a lot with daily tasks and supports office management. It's also simple to use.

Cons

Nothing felt disappointing to the user. The trial went very well and the implementation in the clinic was smooth for the professionals.

“Ideal choice for smaller practices”

Pros

Having everything in one place is a big advantage. It covers scheduling, billing, documentation and other key tasks without needing separate systems. The pricing is flexible which makes it a solid fit for smaller practices and the customer support team has been helpful with quick response times.

Cons

the mobile app still doesn't offer all the same features you get on the desktop version. Customization is also somewhat limited and a few of the templates could use more flexibility.

“not happy with support and billing contracts”

Pros

There are definite positives about the EHR. As I keep thousands of clients in the platform and it performed reliably under its previous ownership. However since the new company took over, the experience has not been nearly as good.

Cons

I am really frustrated with the support especially when it comes from people at the director level as their help has been of no use. I feel like a very unhappy customer now. They are forcing me into a billing contract that seems unnecessary, even though I have repeatedly told them they are not fulfilling their responsibilities. I've contacted the insurance companies we bill multiple times and each time they say they never received claims that TheraNest claims were submitted.

“automated appointment reminders”

Pros

One thing I really like is the telehealth integration as now it is reliable and simple for my clients to connect with. The automated appointment reminders have noticeably cut down my no-shows and I also find the customizable progress-note templates very handy for keeping records consistent.

Cons

Customer support can be slow to respond. When I run into a problem, it often takes a while to reach a real person, which is a bit of a downside when I need help quickly.

“Difficult to create documents with rising fees”

Pros

I like how well the calendar works and that I can tailor it to fit my workflow. The platform also comes with pre-built templates so I didn't have to start from scratch.

Cons

In my experience I found it difficult to create my own documents. Plus the fees rise a lot as my practice expands and I struggled to get in touch with customer support when problems came up.

“Clear layout!”

Pros

It's seriously easy to find your way around. The layout is so clean and logical everything you need is right where you'd expect it, which makes the whole experience feel smooth and effortless.

Cons

They could make it more affordable for small businesses. That change would be really beneficial.

“We've lost a lot of money!!”

Pros

Ever since Ensora replaced Theranest, it has been a nightmare.

Cons

A glitch in their system has caused financial losses and they remain unable to explain why it happened or why it still happens intermittently. In all the years using Theranest, nothing like this ever happened. After the switch, six clients have canceled with under 24 hours' notice and nobody can tell us why. In this line of work, cancellation rules are standard but some kind of bug introduced after Ensora's takeover now lets clients cancel within 24 hours, something that never used to be allowed. That bug has led to repeated schedule chaos and lost income and it's frustrating that after all this time there's still no clear reason or fix.

“too many disruptive updates”

Pros

Logging into the app is super fast. The calendar is really useful and you can jump back or forward to see past or upcoming sessions which makes planning or switching plans simple. There's a note feature that lets you add and edit entries.

Cons

Those constant updates are really annoying. At first we thought it was just a name change but they're happening way too often. After some updates things seem altered and documents go missing or become hard to locate because of the updates.

“Don't waste your money on it!”

Pros

We really dislike everything about this program. Definitely not worth the money.

Cons

Docs disappear after they're saved and appointments vanish for no reason so our counselors have to keep paper copies because this program can't be trusted. Every update creates more work since past data must be re-entered. Cancelling an appointment became more complicated after an update. Extra steps are needed to fully remove it. A biller at TheraNest as confirmed by a report, erased all Blue Cross insurance entries and after filing a complaint with proof we never got a response. The company then sends messages blaming customers, basically gaslighting us about what we should've done.

“User-friendly software”

Pros

I found it userfriendly, it makes scheduling and editing appointments simple and overall helps coordinate daily workflows for multiple staff members.

Cons

There seems to be a gap between Ensora and the actual authorization deadlines when handling insurance claims and the guidance on when to finish progress notes so new authorizations get submitted and treatment files can stay open.

“Ideal for Part time staff and Self pay clients”

Pros

This is the perfect EHR system especially if you mostly deal with self pay clients. Its pretty easy to use and also ideal if you have a team of part time clinicians because you pay based on the number of clients. So this one is for you if you have self pay clients and part time staff!

Cons

There are a few features missing on both the client and staff sides that could definitely use some improvement. The client portal and billing functions arent as strong as other programs Ive used.