TheraNest Reviews

“Helpful knowledge base”

Pros

The calendar, telehealth tools are simple to use. Searchable help articles are convenient whenever questions pop up.

Cons

Occasionally the paperwork feels awkward to work with but it can usually be tweaked to suit my practice and requirements.

“All in one system”

Pros

It's an all-in-one software for billing and scheduling.

Cons

Appointment layout isn't sequential for clients or staff in the daily view

“Professional Tech team :)”

Pros

Works great!!.. It's fast and whenever there's a glitch, the tech team is quick to fix it.

Cons

Sometimes it feels like the software is a bit slow but honestly, that happens with all EHRs. When I say slow, it's really just a tiny delay, like half a second to a second for a page to load. Most of the time, it's super fast though.

“My go-to for client organization”

Pros

I really like how it's all set up. Everything I need for a client is in one place, making it so much easier to keep track of everything.

Cons

There are a few areas where the space is limited and I can't make certain parts of my notes stand out like by making them bold or highlighting. It'd be great if I could emphasize certain details more.

“No issues submitting documents”

Pros

It's so easy to get around the website and I love how simple it is to use. Scheduling appointments is basic but effective and I've never had any issues submitting documents or progress notes. Everything runs smoothly.

Cons

The only thing that bothers me is that I can't set a name or date when saving drafts. It would make it much easier to keep track of them.

“Errors take time to get fixed”

Pros

I'm a big fan of the EMR system. It makes billing for my practice quick.

Cons

When there are errors, they seem to take a while to get fixed. For example, sometimes names get duplicated and it can take months to get them deleted.

“Affordable solution!”

Pros

What I like most is the price. It's cost-effective and you get a very thorough system for what you pay.

Cons

New clients sometimes can't fill out their intake forms on their smartphones. They try but can't fully submit them. I'd also love a template for DAP notes, though the SOAP one works just fine for now.

“Note-taking made easy”

Pros

It makes note-taking and treatment planning a lot easier for me.

Cons

I often forget that the back button doesn't work like I expect it to. Also, some clients struggle to upload their insurance info and that's a bit frustrating.

“Highly customizable”

Pros

Appreciate how customizable it is, especially when setting up my practice forms. I can make everything the way I want it and it converts easily into a PDF. Also, the price is really reasonable for an EHR system, especially when starting a private practice.

Cons

The tiered pricing based on client volume seems a little steep and it would be nice if there was a cap. Also, when I use group notes for couples counseling, I wish I could choose my own custom-designed note instead of the default one.

“My absolute favorite for ease of use”

Pros

It's super easy to access, update and just move around the system in general.

Cons

One thing I really dislike is that there isn't a dedicated app for iOS or Android. It would be so much easier to access it on my phone.

“responsive and functional platform”

Pros

What stands out to me most is the simplicity and functionality of TheraNest. They really listen to feedback and make improvements based on what users need. Plus, the chat feature to contact support is super efficient.

Cons

I wish there were more multiple-choice options when filling out MSEs or progress notes. Also, I'd love the ability to print a progress note without automatically including the treatment plan. It'd be helpful to redact certain info before printing and I'd really like the note icon on the calendar to change color when I sign it.

“Meets my needs”

Pros

It's simple to use and does everything I need for my EHR system.

Cons

There are only a few pre-made forms, which makes it time-consuming to create new ones.

“Easy to track reports”

Pros

I appreciate how easy it is to track and keep my reports up to date. I can work with the system without any issues.

Cons

I've tried using the billing features but it's been hard to make them work smoothly for our needs

“Ease of use”

Pros

The platform is easy to use and moving around is simple.

Cons

Creating documents could be easier. I'd like the process to be a little more user-friendly.

“Great when it works”

Pros

It is easy to work with and I really like it.

Cons

The system lags a lot and when I reach out for help via email, I often don't get a response. It's frustrating when I can't get a quick answer.

“Simple to use”

Pros

It's simple to use. Billing is easy, I can create forms I need, upload documents to the client file and both the agenda and calendar views are super helpful. Plus, the notes are written out in a narrative style, not drop-down menus.

Cons

There's no way to communicate directly with clients in the system or send them documents to review unless it's a pre-created standard form.

“User-friendly at both ends”

Pros

Found it user-friendly for both the providers and the clients, making everything smoother for both sides.

Cons

When I need support, the chat feature doesn't work. I have to leave my info and wait for an email response. I also can't use the ERA auto-post function because it doesn't work with my payer and I can't use the 270/275 function either.

“well-organized layout”

Pros

The system is really easy to use. Everything feels well-organized and I can get things done quickly.

Cons

I've noticed that the functions for iPad could really use some improvement. Sometimes the buttons are slow and the dropdown menus don't respond well. The links are also a bit off and don't always work as expected.

“technical support needs major improvement.”

Pros

It is simple to maintain and user-friendly which makes it a good choice for businesses that don't want to spend too much time on upkeep.

Cons

Getting the right technical support has been a challenge. When I reached out through calls or emails, the responses were either delayed or didn't address my issue directly.

“An intuitive gem with fantastic templates”

Pros

So user friendly and the templates for notes are a nice touch. Everything is laid out in a way that just makes sense.

Cons

I've been having trouble entering a note and then coming back to the same calendar page. It's pretty frustrating to lose my place.