Total 244 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

48%

4

Stars

26%

3

Stars

16%

2

Stars

4%

1

Stars

7%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Michael

Mental Health Care, 1-10 employees

More than a year

5.0

A review from a long time user

Pros

I joined TheraNest in 2014 when we implemented EMRs for our private practice. It's been both affordable and convenient.

Cons

I do not require any additional features beyond what this program offers. It fulfills all my current needs satisfactorily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kristi

Mental Health Care, 1-10 employees

More than a year

4.0

Just Starting Out

Pros

Starting a new MH business comes with financial considerations, and TheraNest's willingness to grow with us has been a huge advantage in keeping costs manageable.

Cons

Many clients struggle to comprehend the statements provided.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Monica

Mental Health Care, 11-50 employees

More than a year

5.0

Therapist loves the EMR

Pros

The templates, large font, and convenient features make it incredibly easy to use.

Cons

After two years of using this software, I have yet to encounter any significant drawbacks.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B
Bryan

Mental Health Care, 1-10 employees

More than a year

5.0

Theranest is the way to go.

Pros

Navigating and managing my private practice is a breeze with TheraNest. Customer support has always been helpful whenever I've reached out.

Cons

The pricing is slightly higher than my ideal preference.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Chassidy

Mental Health Care, 1-10 employees

More than a year

5.0

User Friendly EHR

Pros

Using Theranest for over five years in my solo private practice has been outstanding. It seamlessly handles records, appointments, invoices, and even the transition to Telehealth during the Covid pandemic.

Cons

There is genuinely nothing about it that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Joanne

Mental Health Care, 1-10 employees

More than a year

4.0

Can't live without you

Pros

Being able to track clients, both new and archived, is a key feature I appreciate.

Cons

The telehealth functionality did not meet my needs, prompting me to opt for a different platform. Additionally, the portal tends to pose difficulties for clients accessing it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
Joan

Mental Health Care, 11-50 employees

Less than 6 months

5.0

Happy Camper

Pros

As someone who's used many software applications, I find TheraNest refreshingly user-friendly and not overly complicated.

Cons

I have not encountered any issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

H
Henry

Mental Health Care, 1-10 employees

More than a year

3.0

Thumbs up for Theranest

Pros

TheraNest covers all the essential organizational needs for psychotherapists, and their customer service is top-notch.

Cons

I wish each page on Theranest presented information in a less crowded manner.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

H
Heather

Medical Practice, 1-10 employees

More than a year

5.0

Theranest can be for SLPs

Pros

The scheduling and billing features of TheraNest are excellent, and having all our paperwork in one place is a big plus.

Cons

It is frustrating that I can't customize the portal questions to better suit my practice, especially since some questions aren't relevant to my work with children.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

K
Kimberly

Mental Health Care, 1-10 employees

More than a year

5.0

Helpful EHR

Pros

Ease of use was crucial for me when I started with Theranest, and their customer service was incredibly helpful during my initial stages.

Cons

Having more therapeutic interventions and options on the treatment plan exclusively for checks would be immensely beneficial.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Eli

Medical Practice, 1-10 employees

More than a year

5.0

TheraNest is great

Pros

TheraNest consistently performs well without any issues, and the reports it generates are impressive.

Cons

I wish there was a way to default appointments to 45 minutes instead of assuming they're all an hour long.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I
Ina

Mental Health Care, 1-10 employees

More than a year

5.0

Great EHR product

Pros

TheraNest's user-friendly Electronic Records program coupled with great customer service makes it a standout choice.

Cons

A spell check feature for notes would be helpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Y
youness

Biotechnology, 1-10 employees

More than a year

5.0

to be faster case control and managments, please use this programme

Pros

It suggests case names and helps with management, acting almost like a professor.

Cons

It lacks document management features seen in other software, which would be a valuable addition.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kadeem

Accounting, 1-10 employees

4.0

Customer service representative

Pros

it is both easy to use and highly efficient for patient management.

Cons

It is worth noting that Theranest may not be accessible to individuals with limited financial resources.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

8

T
Tammy

Mental Health Care, 11-50 employees

Less than a year

4.0

User Friendly

Pros

Navigation is a breeze with everything readily accessible.

Cons

Occasionally, I lose typed content due to saving failures.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

M
MaryBeth

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Mental Health Software

Pros

User-friendly design makes accounting a breeze with Theranest's reports.

Cons

It is frustrating that negative changes to insurance take-backs cannot be added.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Michaline

LCSW, 1 employees

5.0

I love it!

Pros

The telemedicine portal has made it easier for me to make appointments online, which is ideal for this pandemic lockdown situation. The insurance claims no longer take me hours to file. Impressive, very nice!

Cons

They should add options for recurring appointments for regular patients. That would be greatly appreciated.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

E
Evan

Mental Health Care, 1-10 employees

More than a year

5.0

Many new learning experiences

Pros

Transitioning to TheraNest after decades of counseling was initially daunting, but the software's intuitive design and helpful resources made the learning curve manageable.

Cons

While problems with technology can be exasperating, I have experienced few issues in the almost four years I've used Theranest. When problems arise, the tech team typically resolves them promptly.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

10

B
Brittany

Hospital & Health Care, 1-10 employees

Less than a year

1.0

Not user friendly

Pros

The premade forms for notes, treatment plans, and intakes were a big plus for me.

Cons

Learning to navigate the software has been challenging; it lacks user-friendliness and could benefit from simplification.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

2

C
Cathy

Meredith Private Clinic, 2-9 employees

5.0

Makes electronic billing a piece of cake!

Pros

We have had no issues with TheraNest Mental Health Software processing insurance claims and everything has been going smoothly. All the payments made so far have been in the correct amount and sent to the right account.

Cons

Their customer service should be reachable over the phone because trying to figure out how to resolve an issue from their online response can be tricky and hinder our productivity.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9