TheraNest Reviews

Pros

All your problems are taken care of by our amazing customer support team. I rarely had a problem that wasnt solved immediately by one of their representatives. Kudos to their commitment and responsiveness.

Cons

There are some issues with their TeleHealth feature but other than that everything seems good and responsive.

Pros

For our practice of around 500 clients, Theranest has been the easiest and most affordable option we've found.

Cons

The scheduling and billing features are not always as intuitive as they could be.

Pros

TheraNest's tailored features for Mental Health providers make it a standout choice, with all the necessary codes and procedures already integrated.

Cons

A more streamlined and less clunky interface would improve maneuverability within the software.

Pros

Their user-friendly interface covers all the documentation needs for our program seamlessly.

Cons

I have no significant complaints. This tool is easy to train new staff on and simplifies auditing processes effectively.

Pros

The Telehealth platform works quite well with minimal session interruptions and excellent integration of Wiley resources.

Cons

I had a disappointing experience with customer service. If issues arise and you are unsatisfied with their resolution attempts, expect difficulty in terminating contracts.

Pros

When my business partner and I ventured into private practice in 2016, we extensively researched various EHR/PMS software brands. TheraNest stood out as the most comprehensive, cost-effective, and user-friendly option. They consistently enhance their functions based on customer feedback, which keeps them ahead of the competition.

Cons

It would be helpful if the software tracked when I create and send invoices to clients. Currently, I have to download and save them separately for record-keeping.

Pros

I required a streamlined platform for writing notes that was easy to organize.

Cons

More color options for the calendar, beyond just teal, would be appreciated. This would allow differentiation for non-client tasks like personal appointments or business meetings.

Pros

It does a good job tracking claims and the customer service is pretty solid too.

Cons

I really wish it could integrate with QuickBooks in a HIPAA-compliant way.

Pros

Once set up, billing becomes incredibly easy, which is fantastic! Scheduling appointments is a breeze too. The resource center is always there to lend a hand if needed.

Cons

Setting up billing was cumbersome and confusing. Dealing with resubmitted claims was particularly challenging, compounded by inadequate customer service response times. Frequent site loading issues disrupted practice workflow.

Pros

The templates are decent, and the platform supports multiple users.

Cons

I have encountered troubleshooting difficulties and odd glitches, which complicate tasks further.

Pros

Once you get everything set up, billing is a piece of cake. Scheduling and appointments are super easy as well! Plus, the resource center is always there when you need help with something.

Cons

Resubmitting claims wasn't easy either. Customer service was practically nonexistent. It took ages to hear back from them and even when they did respond, it was often days later. I also ran into frequent loading issues where the site would take forever to load, messing up the entire practice's workflow.

Pros

The web version is simple to use and makes the whole process a lot easier to manage.

Cons

Since I work across two time zones, the scheduling feature can be difficult. It only works for one time zone but it does allow you to change it for all clients at once, just not individually.

Pros

TheraNest is a one-stop solution that caters to all my practice needs.

Cons

Improved alignment between treatment plans and progress notes would enhance usability.

Pros

It is intuitive and easy to use. The training videos are straightforward, and the knowledge base is a valuable resource. I appreciate the flexibility to create custom forms and tabs.

Cons

The lack of control over function assignments, such as restricting access to report production for billing purposes, poses security risks. Staff with billing access can inappropriately access patient reports or colleagues' billing information.

Pros

As a therapist in a group practice, I find the product easy to use for scheduling clients and maintaining therapy notes.

Cons

Fortunately, I don't have any complaints!

Pros

TheraNest is user-friendly, fast, and economical. Their pricing is fair, and the ability to archive and unarchive clients helps manage costs effectively.

Cons

there is nothing negative that comes to mind about the software.

Pros

Theranest is incredibly user-friendly, and navigating through the programs is a breeze. Despite being new to the product, I quickly grasped how to use it.

Cons

Documenting notes within the program can be cumbersome and prone to errors. Simplifying the process to organize initial assessments, treatment plans, and progress notes would be beneficial.

Pros

Navigating through different tabs is easy, with clear descriptions and user-friendly colors.

Cons

The inability to upload custom forms is limiting, especially when forms have already been created externally.

Pros

The product is straightforward to use, and the training materials are incredibly helpful.

Cons

Duplicating email addresses for the client portal to accommodate family members would streamline communication.

Pros

We rely on this software for outpatient therapy, and it performs flawlessly without any issues.

Cons

there is very little to dislike about this software.