TheraNest Reviews

“Great tool for a Treatment Facility”

Pros

Their user-friendly interface covers all the documentation needs for our program seamlessly.

Cons

I have no significant complaints. This tool is easy to train new staff on and simplifies auditing processes effectively.

“Good Telehealth but poor customer service”

Pros

The Telehealth platform works quite well with minimal session interruptions and excellent integration of Wiley resources.

Cons

I had a disappointing experience with customer service. If issues arise and you are unsatisfied with their resolution attempts, expect difficulty in terminating contracts.

“Best EHR/PMS for the money”

Pros

When my business partner and I ventured into private practice in 2016, we extensively researched various EHR/PMS software brands. TheraNest stood out as the most comprehensive, cost-effective, and user-friendly option. They consistently enhance their functions based on customer feedback, which keeps them ahead of the competition.

Cons

It would be helpful if the software tracked when I create and send invoices to clients. Currently, I have to download and save them separately for record-keeping.

“TheraNest”

Pros

I required a streamlined platform for writing notes that was easy to organize.

Cons

More color options for the calendar, beyond just teal, would be appreciated. This would allow differentiation for non-client tasks like personal appointments or business meetings.

“great for tracking claims”

Pros

It does a good job tracking claims and the customer service is pretty solid too.

Cons

I really wish it could integrate with QuickBooks in a HIPAA-compliant way.

“Billing is REALLY easy”

Pros

Once set up, billing becomes incredibly easy, which is fantastic! Scheduling appointments is a breeze too. The resource center is always there to lend a hand if needed.

Cons

Setting up billing was cumbersome and confusing. Dealing with resubmitted claims was particularly challenging, compounded by inadequate customer service response times. Frequent site loading issues disrupted practice workflow.

“Theranest”

Pros

The templates are decent, and the platform supports multiple users.

Cons

I have encountered troubleshooting difficulties and odd glitches, which complicate tasks further.

“A powerful platform for daily tasks!!”

Pros

Once you get everything set up, billing is a piece of cake. Scheduling and appointments are super easy as well! Plus, the resource center is always there when you need help with something.

Cons

Resubmitting claims wasn't easy either. Customer service was practically nonexistent. It took ages to hear back from them and even when they did respond, it was often days later. I also ran into frequent loading issues where the site would take forever to load, messing up the entire practice's workflow.

“Simple to manage web version”

Pros

The web version is simple to use and makes the whole process a lot easier to manage.

Cons

Since I work across two time zones, the scheduling feature can be difficult. It only works for one time zone but it does allow you to change it for all clients at once, just not individually.

“Happy”

Pros

TheraNest is a one-stop solution that caters to all my practice needs.

Cons

Improved alignment between treatment plans and progress notes would enhance usability.

“Report”

Pros

It is intuitive and easy to use. The training videos are straightforward, and the knowledge base is a valuable resource. I appreciate the flexibility to create custom forms and tabs.

Cons

The lack of control over function assignments, such as restricting access to report production for billing purposes, poses security risks. Staff with billing access can inappropriately access patient reports or colleagues' billing information.

“Easy to use!”

Pros

As a therapist in a group practice, I find the product easy to use for scheduling clients and maintaining therapy notes.

Cons

Fortunately, I don't have any complaints!

“Why I like Theranest”

Pros

TheraNest is user-friendly, fast, and economical. Their pricing is fair, and the ability to archive and unarchive clients helps manage costs effectively.

Cons

there is nothing negative that comes to mind about the software.

“First time user”

Pros

Theranest is incredibly user-friendly, and navigating through the programs is a breeze. Despite being new to the product, I quickly grasped how to use it.

Cons

Documenting notes within the program can be cumbersome and prone to errors. Simplifying the process to organize initial assessments, treatment plans, and progress notes would be beneficial.

“Review of Theranest”

Pros

Navigating through different tabs is easy, with clear descriptions and user-friendly colors.

Cons

The inability to upload custom forms is limiting, especially when forms have already been created externally.

“TheraNest”

Pros

The product is straightforward to use, and the training materials are incredibly helpful.

Cons

Duplicating email addresses for the client portal to accommodate family members would streamline communication.

“Love this Software!”

Pros

We rely on this software for outpatient therapy, and it performs flawlessly without any issues.

Cons

there is very little to dislike about this software.

“Good for Small Private Practice”

Pros

For a small private practice with limited manpower, this software is indispensable for documentation, scheduling, billing, and more. It's like having an administrative assistant for the clinic.

Cons

I ultimately opted for OwlPractice due to its more user-friendly interface.

“TheraNest is the best!”

Pros

I appreciate the ability to schedule appointments quickly, view staff calendars for availability, and conduct telehealth sessions directly through the software.

Cons

Inflexibility in customizing individual functions per user is frustrating, particularly when administrative access reveals sensitive information that should be restricted.

“Simple Patient Portal”

Pros

Completing and signing forms is a breeze, and I value the security and HIPAA compliance. The sign-up process is simple and straightforward.

Cons

Duplication of information in forms, outdated user interface, and limited features from the patient's perspective detract from the overall experience. Saving information and formatting downloads can also be problematic.