“Switching to another EHR from this one is a hassle!”

Pros

Theranest software is fairly easy to navigate for the most part and it is the only thing that I like about it.

Cons

If you are not planning to use their clearing house get yourself ready to pay extra charges to them and they will also mess up your EDI and billing. Exiting their system is very challenging, like mine stretched from August to October. Their restrictions force me to pay for an unused system at a high cost. Deleting entries is even worst as it is limited to three per day which results in financial strain. Like for now I am paying for two EHRs.

“Disappointed with the billing process”

Pros

In the beginning like 5 years ago, I really liked the software. They asked me to use integrated billing system and in the back then and I enjoyed using it too as I felt it was saving me time, energy and money. However after sometime a disaster hits. Like I ended up losing thousands of dollars because they took over my system and lost all my bills and when asked no assistance was given to me. All my data is completely gone, and now there is no way to get it back. The only solution that is left for me is to switch to something better.

Cons

Despite promises of integrated billing, the system failed to deliver resulting in substantial lost claims. Plus their support is unresponsive which causes a lot of stress and financial losses.

“Better switch to another program”

Pros

I really like the ease of charting and scheduling with appointment reminders in the start. But the system often experiences downtime for upgrades which causes a lot of frustration and hinder our work.

Cons

Managed billing is not at all beneficial and feels like a scam. And the customer service is non-existent. So if you're a solo provider, I will say better consider alternatives or hiring cheaper assistance.

“Avoid using TheraNest”

Pros

It worked well for a while, but once I started using it for billing, it didn't deliver the way I expected it will. And to add to my ordeal the customer support was unhelpful too.

Cons

The billing tool is not working at all. And the treatment planning tools by Wiley are also useless.

“User-friendly through the whole”

Pros

Setting up, daily usage, and billing management, especially with Optum and Medicaid, were easy for me with Theranest.

Cons

I wish it had a comprehensive billing management, especially for Anthem/BCBS.

“Compatible with multiple platforms”

Pros

The best thing about TheraNest is that its user-friendly and compatible with multiple platforms. Also me personally liked the customer support too as they are quite helpful when in need.

Cons

Autosave feature is not available and because of that I lost so many notes.

“No major complains if billing tool is improved”

Pros

Theranest works really well for my small private therapy practice. It's quite easy to use and the price is also reasonable. I definitely recommend it.

Cons

Some design aspects, like the main calendar, could be designed better. Plus payment collection process needs improvements too. But overall I found Theranest user-friendly.

“TheraNest is on the top!”

Pros

Keeping our schedules organized is pretty simple and not at all time consuming. Plus to ensure the correct information is on forms is not a difficult task anymore. Credit goes to TheraNest.

Cons

Billing navigation is not at all easy which annoys me a lot.

“Simple to use....amazing customer support”

Pros

I would say support from Theranest's staff is worthy.

Cons

Uncertainty about upgrade schedules is very frustrating. Recent changes, like consolidating "Case Management" entries makes the process of finding client information so much difficult.

“Simply the best for documentation!”

Pros

I love the flexibility TheraNest offers to change note types and make appointments with comments in the appointment log section. Plus the ability to leave addendums related to existing notes is helpful.

Cons

Data occasionally fails to save properly such as signatures and appointment statuses. Because of this I lost data often.

“Reliable to keep records”

Pros

It is easy to use and excellent for our record-keeping purposes.

Cons

Sometimes accidental clicks make unusual changes in the Ledger.

“TheraNest is user-friendly”

Pros

I simply adore its features, ease of use and the simple setup process.

Cons

I just hope Theranest will eventually offer appointment reminders for both partners in a couple.

“Plays a key role in my daily practice”

Pros

TheraNest is really important for my paperless solo psychotherapy practice. As it facilitates in scheduling, patient records, therapy notes and billing a lot.

Cons

Despite ongoing improvements, there are still multiple interface issues that should be address. But I must say recent updates have improved the appearance and navigation.

“Mobile App availability makes it my favv...”

Pros

The availability of mobile app is one of my favorite features as it allows me to manage my schedule directly from my phone.

Cons

Theranest is a bit more expensive than other EHRs I have used in the past, and some features are complex to understand.

“Top-notch customer service and much more!!!”

Pros

I have seen Theranest's evolution from its early stages. Like it started as a basic system, which suited my needs as a new business owner. And now, it's a detailed and productive platform that I rely on a lot for my practice.

Cons

Cost is my major concern for small businesses but the pricing for the service provided by Theranest is fair.

“Absolutely happy with the choice--no regrets”

Pros

I have used over 10 EHRs in various healthcare roles and I find TheraNest to be the best among all. Its modern design, customizable features, easy scheduling and billing, built-in telehealth and insightful analytic reports make it a number one choice for running my business.

Cons

The only thing I'd point out is when you're trying to set up a recurring schedule and there's a date conflict, the pop-up just says there's a conflict without telling you which date is the problem. It takes a bit of my time to figure it out but it's not a major issue.

“Perfect for small therapy practices”

Pros

Theranest's interface is very user-friendly. It is not like other products I've tried in the past.

Cons

I am a bit unsure about the Accounting feature although it might be my personal aversion to dealing with accounts receivable.

“So far great experience with TheraNest”

Pros

It is fast and simple which allows me to focus on my clients rather than on the EHR system.

Cons

If there is a power outage, I have to start my note from scratch which is not very ideal.

“Ideal platform for my small sole prop therapy practice”

Pros

Starting my business part-time was made easier with Theranest's tiered subscription model. As my practice expanded, adjusting my subscription to meet my changing needs was seamless. While the platform lacks certain features like a whiteboard function and can be unreliable at times, it remains user-friendly for billing and payment logging.

Cons

While the video platform has been updated recently, there's room for further improvement.

“Counselor”

Pros

It is incredibly easy to use and I've never encountered any negative issues.

Cons

I thoroughly enjoy using Theranest; there's nothing to dislike.