TherapyNotes Reviews

Pros

TherapyNotes fulfills all my needs as a psychotherapist and practice manager. Its intuitive interface and exemplary customer support minimize any potential issues.

Cons

While I initially found some features challenging to learn I wish TherapyNotes offered built-in HIPAA-compliant therapist-client communication and a mobile app for the therapy portal.

Pros

Its user-friendly supportive and highly effective overall.

Cons

I loved everything about this incredible software.

Pros

TherapyNotes is easy to use with excellent support and friendly knowledgeable staff who provide prompt assistance whenever needed.

Cons

It would be useful to have a messaging option between patients and providers within the portal.

Pros

The support team is fantastic and once set up the software is easy to navigate. The templates are well-developed and user-friendly.

Cons

We received conflicting answers from support personnel and setting up 2FA was problematic. Were still struggling to install it on all our devices.

Pros

TherapyNotes offers a comprehensive solution for behavioral health practices streamlining everything from intake to billing and support allowing me to focus on my clients.

Cons

Reporting and accounting processes could be more streamlined.

Pros

Like me TherapyNotes prioritizes effective communication. The excellent customer service and user-friendly software reflect this mission.

Cons

So far I havent encountered any issues with TherapyNotes.

Pros

TherapyNotes stands out as an all-in-one solution for therapy practices with exceptional support that guides users through any issues respectfully and patiently.

Cons

I wish there was some input to make treatment plans easier to create.

Pros

I appreciate the versatility of TherapyNotes for my practice without being dictated on what to say or how much to express.

Cons

Learning the technology takes time but thats to be expected everywhere including with TherapyNotes.

Pros

The help provided is quick efficient and delivered by friendly and knowledgeable staff.

Cons

Overall I have no negative comments. Thanks for keeping our documentation and billing in good order.

Pros

I value the customer support provided by TherapyNotes especially when starting the billing process. Their step-by-step assistance accompanied by detailed follow-up emails is greatly appreciated.

Cons

Theres a lot of information to remember and I find myself frequently referring back to emails for various processes. With time Im sure Ill become more proficient with the site.

Pros

The outstanding customer support from TherapyNotes has been instrumental in our transition and ongoing use of the system. Their willingness to listen to user needs and make changes accordingly is commendable.

Cons

Setting up couples or families as clients lacks a standard process. While the group therapy option is available it involves duplicating progress notes which isnt ideal.

Pros

As someone not particularly tech-savvy I find TherapyNotes user-friendly for both myself and my clients. The efficient intake forms and progress notes coupled with excellent customer service make it my top recommendation.

Cons

I wish TherapyNotes had a mobile app for both myself and my clients especially for conducting sessions on mobile devices.

Pros

The standout feature of TherapyNotes is its exceptional customer support evident in their responsiveness and commitment to client care.

Cons

Here are some improvements Id like to see 1. Recording of teletherapy sessions 2. More precise appointment notifications and 3. Better training for using Cardpointe services.

Pros

TherapyNotes provides me as an independent provider with confidence in maintaining compliance and securing sensitive information. The recent support I received was helpful and the follow-up email was appreciated.

Cons

My concerns stem from my reluctance to utilize certain features.

Pros

The ease of use and availability of help despite the time zone difference make TherapyNotes a valuable tool for my Pacific Time-based office.

Cons

The Help Lines Eastern Time-only availability is inconvenient for users in other time zones such as Central and Pacific Time.

Pros

TherapyNotes meets all my EHR needs and is easy to implement. Their customer service is excellent and always available to help with any platform navigation or claim submission issues.

Cons

I think itd be beneficial to have more screening tools for disorders like Bipolar and ADHD. TherapyNotes frequently adds new tools so I expect these might be included in the future.

Pros

I appreciate the free trial easy teletherapy use and convenient form library.

Cons

Were considering the cost which seems a bit high. Were evaluating our options.

Pros

The ease of use and timely reminders for completing records such as treatment plans are beneficial.

Cons

Setting up the portal for telehealth sessions has been challenging especially for less tech-savvy clients. Finding information and setting up client reminders can be difficult at times.

Pros

Its straightforward to use from the start with appealing scheduling and practical EHR features. Completing notes treatment plans and sending documents to clients is effortless.

Cons

Honestly theres nothing I dislike about TherapyNotes although its a bit pricey. But overall its been worth the investment.

Pros

TherapyNotes is user-friendly eliminating the need for complex learning classes. If I encounter any issues their friendly and knowledgeable staff are always ready to assist.

Cons

My only issue is with posting secondary payments from Medigap insurances. I manually enter the details in the description section.