TherapyNotes Reviews

Pros

What I like most was how simple it made scheduling clients and the fact that I could jump from one note to another with a single click, which really saved me time and reduced friction during busy days.

Cons

I did miss several customization options I rely on like color-coding, the ability to set different billing rates per client, submitting forms electronically and I noticed there wasn't an online portal for clients to book or cancel appointments.

Pros

Keeping tabs on my therapy is incredibly simple now. The user interface worked great across the board. Overall it's really improved how I approach therapy.

Cons

There is not much I dislike about it. I think adding AI features could make it even better, though beyond that, I don't have major complaints.

Pros

Over the past four years I have been using TherapyNotes regularly and in my experience the service is fantastic. Overall it consistently stands out as the best platform for managing therapy documentation.

Cons

Every so often I experience Telehealth interruptions during sessions but support typically acts quickly to fix the problem and explains the underlying cause clearly.

Pros

As a clinician running a solo practice, I depend on TherapyNotes outstanding customer support. They make it easy for me to handle my own billing, maintain my EHR, schedule new clients, manage onboarding paperwork and take care of all the other practice tasks this platform is built to handle!

Cons

I have got nothing negative to say. For the past ten years I've used it both inside an agency and later in my private practice and it reliably handles every practice-management need I have.

Pros

It is easy to understand and I found learning and managing the schedule really easy. Plus having the ability to get into the billing section was a big help for me.

Cons

Since the last updates it keeps freezing on me. Also I'm unable to create a new intake appointment for EAP services.

Pros

TherapyNotes offers excellent value. The cost is reasonable for its wide range of features, great reliability and level of support are amazing. As the support staff respond promptly, are knowledgeable and genuinely want to help. The interface is very user friendly, with everything organized sensibly and easy to find, even for new team members. In short the platform is comprehensive and keeps improving with regular updates that genuinely enhance everyday workflows. The client portal is easy for clients to use and they rarely report issues.

Cons

For the most part, technical problems have been very rare,which is impressive given how many features the system packs. And whenever I ran into something over the years, it got fixed fast or was placed in their review queue. Sometimes I wish new features appeared sooner but the thoroughness and quality of their updates usually justify the wait.

Pros

I really like the helpful customer support. Plus the app makes organizing session notes easy while making it simple for me to track appointments.

Cons

At the moment, I don't have any complaints. The program is easy to use and the team behind it comes across as genuinely friendly.

Pros

My customer support representative went far beyond what I expected to resolve an issue I thought could not be fixed. I had spent hours toggling between TherapyNotes and Medicaid, completely baffled about why a payer wasn't reimbursing me. But the support team set aside extra time from an already full workload to troubleshoot with me and suggest practical solutions. They showed outstanding customer service, stayed calm and patient, listened with real empathy and didn't end the call until a clear plan was in place. Their level of support alone is a major reason I'll keep my subscription. And I sincerely hope the company recognizes and rewards them for this level of service. I really appreciate the help so thanks so much!

Cons

The only problem is that the monthly price goes up each year. As someone who renews an annual plan, I believe therapists who stick with the service year after year should receive some kind of financial incentive to renew their subscription.

Pros

It offers outstanding customer service. I mean I really value being able to call them at any hour of the day, even on weekends.

Cons

Honestly I dont have any complaints. They welcome customer feedback and they maintain a Facebook community group where people can get answers and share input.

Pros

As a solo practitioner running my private practice, I have found TherapyNotes extremely easy to use and set up. The price is reasonable too and the suite of features you get is surprisingly comprehensive for the cost. Their customer support stands out with short wait times, real people who are friendly and helpful and they consistently follow up whenever anything is needed.

Cons

I have not been dissatisfied with the product for my needs. Any small problems I've run into have been addressed promptly and more often than not the issue was due to user error on my end rather than a flaw in the software.

Pros

For our team, TherapyNotes worked really well because it offered features like appointment scheduling and appointment note-taking. Plus I found the interface easy to use. It also supports filing insurance claims and gives a clear and concise billing overview.

Cons

While the application does a lot, several areas could be improved. Our team found that certain features could not be customized for specialized documentation which limited our workflows. The base pricing is affordable but paying extra to unlock other necessary functions felt inconvenient and added unexpected cost. The mobile app works for basic tasks, but to get a full overview and manage everything, I still needed to use the website making the app feel somewhat redundant and not very useful for complete on-the-go management.

Pros

The system is simple to navigate and it comes with a built-in telehealth platform.

Cons

Sometimes the video quality is not up to the mark and I wish there were an option to schedule only a consultation call through the platform.

Pros

I rely on their 24-hour support and I find the platform easy for a wide range of people to access.

Cons

Honestly I cannot think of anything I dislike about it. I genuinely value what TN is contributing to both the community and fellow clinicians.

Pros

One thing I like the most is that I can quickly pull up the history which makes routine things like medication changes or planning for the future much easier.

Cons

Well I am not sold on the AI option but I tend to be slow to adopt new changes, so that might be on me.

Pros

Right now I am using TherapyNotes and I am pleased with it. The overall quality seems good too and the interface is simple and easy to use.

Cons

To be honest there is not anything that comes to mind that I dislike about the software. In short nothing stands out as a problem for me.

Pros

love the way it keeps my schedule neatly organized and easy to follow.

Cons

My main issues are how slow it can be when processing information and that I always need an internet connection to use it.

Pros

Honestly I found it incredibly simple and quick to learn which made getting started a simple task.

Cons

There really is not anything about it that I dislike, so I have no complaints to share.

Pros

It is really easy to use and overall very simple to navigate.

Cons

I noticed it did not include as many of the bells and whistles that other software options tend to offer.

Pros

I liked the refreshed user interface. It looked great and made finding things pretty easy. Plus the system's structure helped me keep patient records organized and up to date.

Cons

We frequently ended up building our own forms and documentation since the platform is primarily geared toward Mental Health therapy, while our practice mainly offers Speech Therapy services. Then when we expanded to include another discipline called Occupational Therapy the billing processes became chaotic. It turned into a real challenge to maintain distinct, accurate accounting records for each discipline and keeping them separated and easy to track was especially hard.

Pros

The thing I appreciate is that I am able to customize the note templates to fit my needs.

Cons

I have not found any major issues and I'm still discovering new features every day.