TherapyNotes Reviews

“Simple scheduling

Pros

What I like most was how simple it made scheduling clients and the fact that I could jump from one note to another with a single click, which really saved me time and reduced friction during busy days.

Cons

I did miss several customization options I rely on like color-coding, the ability to set different billing rates per client, submitting forms electronically and I noticed there wasn't an online portal for clients to book or cancel appointments.

“improved therapy management

Pros

Keeping tabs on my therapy is incredibly simple now. The user interface worked great across the board. Overall it's really improved how I approach therapy.

Cons

There is not much I dislike about it. I think adding AI features could make it even better, though beyond that, I don't have major complaints.

“Fantastic platform for therapy documentation

Pros

Over the past four years I have been using TherapyNotes regularly and in my experience the service is fantastic. Overall it consistently stands out as the best platform for managing therapy documentation.

Cons

Every so often I experience Telehealth interruptions during sessions but support typically acts quickly to fix the problem and explains the underlying cause clearly.

“outstanding customer support

Pros

As a clinician running a solo practice, I depend on TherapyNotes outstanding customer support. They make it easy for me to handle my own billing, maintain my EHR, schedule new clients, manage onboarding paperwork and take care of all the other practice tasks this platform is built to handle!

Cons

I have got nothing negative to say. For the past ten years I've used it both inside an agency and later in my private practice and it reliably handles every practice-management need I have.

“Easy to understand but keeps freezing

Pros

It is easy to understand and I found learning and managing the schedule really easy. Plus having the ability to get into the billing section was a big help for me.

Cons

Since the last updates it keeps freezing on me. Also I'm unable to create a new intake appointment for EAP services.

“Excellent value with amazing support

Pros

TherapyNotes offers excellent value. The cost is reasonable for its wide range of features, great reliability and level of support are amazing. As the support staff respond promptly, are knowledgeable and genuinely want to help. The interface is very user friendly, with everything organized sensibly and easy to find, even for new team members. In short the platform is comprehensive and keeps improving with regular updates that genuinely enhance everyday workflows. The client portal is easy for clients to use and they rarely report issues.

Cons

For the most part, technical problems have been very rare,which is impressive given how many features the system packs. And whenever I ran into something over the years, it got fixed fast or was placed in their review queue. Sometimes I wish new features appeared sooner but the thoroughness and quality of their updates usually justify the wait.

“Helpful customer support and easy organization

Pros

I really like the helpful customer support. Plus the app makes organizing session notes easy while making it simple for me to track appointments.

Cons

At the moment, I don't have any complaints. The program is easy to use and the team behind it comes across as genuinely friendly.

“Customer support went far beyond expected

Pros

My customer support representative went far beyond what I expected to resolve an issue I thought could not be fixed. I had spent hours toggling between TherapyNotes and Medicaid, completely baffled about why a payer wasn't reimbursing me. But the support team set aside extra time from an already full workload to troubleshoot with me and suggest practical solutions. They showed outstanding customer service, stayed calm and patient, listened with real empathy and didn't end the call until a clear plan was in place. Their level of support alone is a major reason I'll keep my subscription. And I sincerely hope the company recognizes and rewards them for this level of service. I really appreciate the help so thanks so much!

Cons

The only problem is that the monthly price goes up each year. As someone who renews an annual plan, I believe therapists who stick with the service year after year should receive some kind of financial incentive to renew their subscription.

“Outstanding customer service

Pros

It offers outstanding customer service. I mean I really value being able to call them at any hour of the day, even on weekends.

Cons

Honestly I dont have any complaints. They welcome customer feedback and they maintain a Facebook community group where people can get answers and share input.

“Extremely easy to use and reasonable price

Pros

As a solo practitioner running my private practice, I have found TherapyNotes extremely easy to use and set up. The price is reasonable too and the suite of features you get is surprisingly comprehensive for the cost. Their customer support stands out with short wait times, real people who are friendly and helpful and they consistently follow up whenever anything is needed.

Cons

I have not been dissatisfied with the product for my needs. Any small problems I've run into have been addressed promptly and more often than not the issue was due to user error on my end rather than a flaw in the software.

“Worked well but limited customization

Pros

For our team, TherapyNotes worked really well because it offered features like appointment scheduling and appointment note-taking. Plus I found the interface easy to use. It also supports filing insurance claims and gives a clear and concise billing overview.

Cons

While the application does a lot, several areas could be improved. Our team found that certain features could not be customized for specialized documentation which limited our workflows. The base pricing is affordable but paying extra to unlock other necessary functions felt inconvenient and added unexpected cost. The mobile app works for basic tasks, but to get a full overview and manage everything, I still needed to use the website making the app feel somewhat redundant and not very useful for complete on-the-go management.

“simple navigation

Pros

The system is simple to navigate and it comes with a built-in telehealth platform.

Cons

Sometimes the video quality is not up to the mark and I wish there were an option to schedule only a consultation call through the platform.

“Rely on 24-hour support and easy access

Pros

I rely on their 24-hour support and I find the platform easy for a wide range of people to access.

Cons

Honestly I cannot think of anything I dislike about it. I genuinely value what TN is contributing to both the community and fellow clinicians.

“Quick history access makes daily tasks easier

Pros

One thing I like the most is that I can quickly pull up the history which makes routine things like medication changes or planning for the future much easier.

Cons

Well I am not sold on the AI option but I tend to be slow to adopt new changes, so that might be on me.

“easy interface

Pros

Right now I am using TherapyNotes and I am pleased with it. The overall quality seems good too and the interface is simple and easy to use.

Cons

To be honest there is not anything that comes to mind that I dislike about the software. In short nothing stands out as a problem for me.

“Keeps schedule neatly organized

Pros

love the way it keeps my schedule neatly organized and easy to follow.

Cons

My main issues are how slow it can be when processing information and that I always need an internet connection to use it.

“Incredibly simple :)

Pros

Honestly I found it incredibly simple and quick to learn which made getting started a simple task.

Cons

There really is not anything about it that I dislike, so I have no complaints to share.

“Really easy and simple to navigate

Pros

It is really easy to use and overall very simple to navigate.

Cons

I noticed it did not include as many of the bells and whistles that other software options tend to offer.

“good UI but billing is chaotic

Pros

I liked the refreshed user interface. It looked great and made finding things pretty easy. Plus the system's structure helped me keep patient records organized and up to date.

Cons

We frequently ended up building our own forms and documentation since the platform is primarily geared toward Mental Health therapy, while our practice mainly offers Speech Therapy services. Then when we expanded to include another discipline called Occupational Therapy the billing processes became chaotic. It turned into a real challenge to maintain distinct, accurate accounting records for each discipline and keeping them separated and easy to track was especially hard.

“love being able to customize note templates

Pros

The thing I appreciate is that I am able to customize the note templates to fit my needs.

Cons

I have not found any major issues and I'm still discovering new features every day.

“affordable but complex

Pros

For my relatively small, newer private practice the upfront pricing initially felt more affordable than expected.

Cons

It is harder to get around compared to other similar software packages Ive used before.

“Everything needed in one convenient place

Pros

Everything I need is in a single, convenient place. I can book appointments, run telehealth sessions, jot clinical notes and manage billing all from one platform. When I am using TherapyNotes, LLC, I rarely have to use other tools. As it automatically tracks all the details for me which really lightens my workload.

Cons

The cost seems quite high. Also customer support was difficult to get ahold of the first time I reached out which was frustrating.

“user friendly!

Pros

I am a fan of how user friendly the system is and how easy it is to read.

Cons

In my experience, there are a lot of areas that need improvement. Reports and data collection are practically nonexistent and finding a way to track and report missed appointments is painfully difficult. Billing secondary insurances is also not simple, note and memo fields feel cluttered and I'd really like the option to change appointment colors for things like checked-in or canceled statuses.

“outstanding support

Pros

The interface is user friendly and their client portal makes things so easy too. Sending documents to my clients is also effortless in this digital age. Plus their customer support has been outstanding.

Cons

I cannot create fully customizable progress note templates, though the default form works well enough for my needs. Admittedly I am a bit particular about these things.

“Extremely thorough app with multiple features

Pros

This app is extremely thorough and even the free tier gives access to multiple features.

Cons

At this point in time I have no complaints to share.

“difficult setup and confusing interface

Pros

As someone who needed flexibility in practice, I like that it's a customizable EHR. Exactly the kind of system I was searching for.

Cons

Setting it up was really difficult and I found there is a noticeable learning curve as getting around the interface in the beginning felt pretty confusing and clunky.

“User friendly interface saves staff time

Pros

I really like that Therapy Notes offers a user-friendly interface that saves time and makes it much easier for my staff to learn and navigate, especially since we have multiple practitioners.

Cons

Although the program has been very user-friendly overall, I noticed the billing and claims workflow can be a bit complex and may take some time to fully master.

“Very easy and budget friendly for practice

Pros

It is very easy to use from both the clinician and client sides. Also it is budget-friendly which really helps a smaller practice like mine. Their support team was excellent too as they are always quick to respond and genuinely helpful.

Cons

What ultimately pushed me to switch platforms was a need for more customizable forms. Though the default templates covered the essentials but they could not be customized to the specific needs of my niche client population. And while I did appreciate that the standard paperwork included required information, the lack of flexibility did not fit my practice.

“Really happy with pricing and discounts

Pros

Overall I am really happy with the program's pricing and the discounts they offer. Plus the built in to-do list has been an absolute lifesaver for keeping me organized.

Cons

Customer support is not my favorite, though I wouldn't call it bad. But I've experienced slow replies at times, so it can be frustrating even if it's tolerable overall.

“Made writing and organizing case notes incredibly easy for me

Pros

As a mental health practitioner, writing case notes has become so much easier for me. I can keep every single note saved in one central, organized place which makes it simple to pull them up whenever I need to and I can quickly apply filters to find any specific entry I'm searching for.

Cons

The cost is fairly high for solo practitioners. For someone running a one-person practice that price can be hard to justify.

“Really handy and easy to use

Pros

It's really handy for jotting things down and I find it easy to use.

Cons

Uploads can be slow at times, although they work fine and smoothly at other times.

“Love that note templates carry over between sessions

Pros

I like that note templates carry over to later session notes

Cons

Personally I feel the intake note should be more detailed and prescriptive, instead of only open text

“not really happy w the service!

Pros

The salesperson knew their stuff and that the product is dedicated solely to mental health. Plus it comes with a lot of handy features and I found the telehealth functionality, built-in credit card processing and the client portal especially appealing and thoughtfully designed.

Cons

What frustrated me was that they sold it to me at one price and then tried to change the pricing for supervisors afterward. I complained and they honored the original agreement briefly but before I'd even had it for thirty days, they raised all the prices and went back on their promise not to charge for supervisors. I have expressed my dissatisfaction and they apologized for the frustration, yet nothing has been restored. They sold me the software with certain fees and then altered everything within a month, which has left me very unhappy.

“quick record transfer

Pros

I loved how simple the setup process was. Transferring patient records from another EHR happened quickly, saving me a lot of time. The handy to-do list on the main screen guides you through every step so nothing gets missed and it keeps me organized each time I sign in. I also really like that telehealth is built right into the platform and the charting templates are easy to use. Also it is easy to upload documents and share them with patients which I do often. Their customer support stands out. As the team responds quickly, follows up to confirm things are working and even checked in personally to see how I was getting on. I was massively impressed by how fast they activated e-prescribing and EPCS as what other systems take weeks to do, they completed in under a week. They also helped me connect to my state's PMP. For those working in more than one office, the ability to add multiple locations is a really convenient and helpful feature.

Cons

The e-prescribing add-on is pricey. When I wrote this review it cost me $65 per month on top of the base EHR fee which feels steep compared with similar platforms. I wish they would offer a one-time setup fee for EPCS instead and reduce the ongoing prescribing charges to make it more affordable.

“Simple and user friendly billing software

Pros

Best thing about TherapyNotes is how simple and user friendly the billing software is to use.

Cons

I currently have no complaints and nothing about it bothers me.

“easy billing and comes with excellent support

Pros

TherapyNotes is extremely easy to use. The whole billing workflow from claim submission through payment receipt is simple. Also their customer support is excellent and reachable by phone whenever I need help.

Cons

That said I wish the treatment-plan templates were more comprehensive because they are fairly limited right now. Also it would help if there were more fillable forms so clients could complete paperwork directly in the system. I'd also prefer a flat-rate billing fee instead of being charged per submission.

“Very easy and self-explanatory navigation

Pros

This program is very easy to navigate and pretty self-explanatory.

Cons

When I process refunds on credit cards, it can be a bit problematic though not actually hard.

“Customer support second to none

Pros

Customer support is available 24 hours and in my experience it is truly second to none!!

Cons

I've noticed they have removed one feature and they're working to bring it back eg the Insurance Eligibility button.

“Nothing good to say about company

Pros

I've got nothing good to say. This company is awful and feels extremely corporate and impersonal.

Cons

One thing that annoys me is that I keep running into hidden fees and unexpected withdrawals from my deposit funds, with zero customer support or loyalty shown.

“Really easy navigation with seamless links

Pros

The navigation is really easy and I like how seamlessly everything links together.

Cons

I cannot mention any real negatives. Honestly, it's just that learning a new app always takes a bit of time.

“perfect for scheduling and billing

Pros

The platform is really user friendly for scheduling client appointments and it also kept billing conveniently accessible in a single place.

Cons

During my live telehealth sessions the software kept freezing frequently and generally felt quite unreliable and inconsistent.

“Product performs reliably with great support

Pros

In my experience, the product performs reliably and I have received great help from the customer support team.

Cons

I have not faced any problems with this product and whenever I've had questions the customer service team responded quickly and thoroughly.

“constant performance issues

Pros

I really like the therapy note templates for documenting sessions. Charging copays to clients is also easy and I can pull intake details into charts without a problem. However much of the intake process is geared toward psychotherapy rather than being tailored for medication prescribers.

Cons

Medication-provider notes are limited to free-text fields, making standardized documentation difficult. Performance issues are a constant headache qw the system lags no matter my internet connection, even though I clear my browser history and cache daily. When I reached out to tech support, they insisted the slowdown was my connection which felt dismissive. Prescribing is especially frustrating. The prescriptions tab will vanish and reappear unpredictably and when it loads, it can take two to three minutes to become usable. If a prescription fails to send, there is no alert because the prescribing module doesn't sync with the therapy notes, so I can miss failed transmissions without realizing it.

“Cannot point to any positives lately

Pros

Lately I cannot point to any positives at all. They have changed pretty much every feature they began with.

Cons

Honestly this whole thing feels like absolute garbage. For two days my eRx feature has not worked and when I try to get support I'm stuck in a queue that easily takes 45 to 60 minutes. The website has been glitching on and off for months and nobody has offered compensation or even a real apology for wasting our time. It used to be a great product when it first launched but now it feels like they've prioritized squeezing cash out of customers. So yes we are switching to another platform. I'm so disappointed. Trust me you will be wasting time which equals money, so don't just pick them based on price.

“Exceptionally easy to use

Pros

Launching my practice from the ground up, I have discovered that it is exceptionally easy to use, even for someone who only has average technological know-how and basic computer skills.

Cons

I'd like to see treatment TX plan templates integrated into the platform.

“Fantastic support and reliable features

Pros

When I first started using it, the getting-started videos really helped me get up to speed. The customer support is based in the USA which I also appreciate! Plus they take whatever time is necessary and always cheer you on. The credit card processing is the most reliable I have ever come across. Their Golden Thread Method examines everything thoroughly. The telemed service blows the competitors away. I'd strongly recommend this platform.

Cons

I need it to track external authorizations because that's essential for EAP sessions and currently it doesn't offer that capability.

“billing workflow is the worst

Pros

I have just seen secure messaging added and I find the customer support to be very helpful and quick whenever I need assistance.

Cons

Billing, billing, billing. Huh I'm constantly frustrated by the billing workflow because it's not user friendly at all. In my experience, the claim scrubbing lags behind what other platforms offer, so I end up jumping through too many hoops to fix errors. Also there is no option for secondary claim billing and feature rollouts feel slow. Secure messaging is fine but could use improvements. Also clients can book with anyone in the office and I can't find a way to restrict that. Seriously billing remains a major pain point for me.

“Easy clinical documentation with templates

Pros

Using TherapyNotes has made my clinical documentation so easy. Also the templates are simple to use and I can tweak them when necessary. Patient information carries over smoothly from intake and intake notes into treatment plans and progress notes, so I'm not concerned about missing any insurance requirements.

Cons

I have run into issues with the billing side particularly around handling deductibles and when insurance companies adjust payments often.

“Phenomenal customer service for ten years

Pros

I am using TherapyNotes for ten years and have not had a single negative experience in that time. Their customer service is phenomenal as they are quick and always providing thorough answers to any question I raise. That level of responsiveness was especially valuable when I opened my private practice and was using TN for the first time. Over the entire decade their support has remained excellent. Scheduling, the EMR, billing and accounting are so simple to use that practically anyone can handle them.

Cons

My only wish is that they would automatically move discontinued medications into a past medication trials section. That change would be really helpful, since I would not need to review my notes to figure out what I had prescribed in the past, especially when managing long-term clients.

“Poorly handled and damaged trust

Pros

Overall I have found the platform pretty easy to navigate and reasonably priced for what it offers. Every so often the telehealth feature will act up and stop working, which is frustrating when I am trying to run a session. I'm certain the issue lies with their system because I can simply leave and connect through Zoom or Psych Today without any trouble when that happens, so I know it is not my internet or my device causing the problem.

Cons

I have become increasingly frustrated with how it handled the Change Healthcare situation because it's made running a business much harder for providers like me. They waited too long to switch clearinghouses while other EHR companies were able to pivot in days or a week after the attack. It feels like their outdated coding and resistance to change prevented them from acting quickly. When I and others raised concerns about being charged our monthly fees while the platform didn't provide essential services we signed up for, the company refused to accept responsibility and seemed more interested in shutting down criticism than fixing the problem. I was even blocked from their Facebook group for calling attention to the issue, which felt like an attempt to silence legitimate user feedback. They keep assuring us they're working on restoring the ability to file claims through the platform, but after repeated promises there's still no real solution, while other software vendors have already resolved this and are processing claims. Meanwhile, TherapyNotes continues to collect subscription payments and individual providers are left struggling financially and operationally. That pattern has seriously damaged my trust in them.