Melissa
Healthcare, 500+ employees
“Pleasantly pleased with TherapyNotes”
Pros
The patient calendar and EMR organization are what draw me in the most. Theyre clear and easy to navigate.
Cons
In terms of the EMR I feel theres room for improvement. Id appreciate more options for adding medical questions and assessment pages.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 1-10 employees
More than a year
“Awesome Software”
Pros
This software is fantastic. Its incredibly user-friendly and intuitive. Everything I need is readily available. Billing processes smoothly and the customer service is exceptional. I highly recommend it.
Cons
So far I havent encountered any cons with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Holly
Healthcare, 1-10 employees
Less than 6 Months
“I love TherapyNotes”
Pros
I appreciate the customer service and the setup of the initial consultation notes. The to-do list is particularly useful for me.
Cons
One drawback is the absence of a Release of Information document. Also the quality of the Telehealth video could be better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Violet
Healthcare, 1-10 employees
Less than a year
“My Therapy Notes experience”
Pros
I want to express how extraordinary this software is. Its incredibly intuitive and user-friendly. The customer support team is exceptional in their patience and expertise.
Cons
I honestly cant think of any cons regarding my experience with TherapyNotes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
sanhita
Healthcare, 1-10 employees
Less than a year
“Best EHR software”
Pros
This cloud-based health software allows me to track patient information effortlessly from any device. Its user interface is simple and easy to comprehend making insurance billing a breeze.
Cons
It doesnt automatically send a response to the patient if I cancel an appointment so I have to manually follow up via mail or telephone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
youness
Pharmaceutical, 1-10 employees
More than a year
“I recommended this note to the mdical stuff team”
Pros
One unique feature of this software is its ability to keep medical-related cases separate from other notes which is very innovative.
Cons
I genuinely cant find any mistakes. Thank you for this program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kim
Healthcare, 1-10 employees
“Make the change!!”
Pros
The software is intuitive and I like how it ensures completion of treatment plans before progressing to progress notes even though it can be a bit cumbersome.
Cons
I wish I could alter the Progress Note and have the option for a blank note that I could design myself. It would also be helpful to upload my own template.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ellen
Healthcare, 1-10 employees
Less than 6 Months
“Great for reimbursement”
Pros
Having all aspects of insurance reimbursement and customer service centralized is incredibly helpful and the support team is always courteous and available.
Cons
Although I wish it had an app once you learn the system its pretty easy to use.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Angie
Healthcare, 1-10 employees
Less than 6 Months
“Best Option for Private Practice”
Pros
The software is user-friendly and the onboarding process including the patient portal is smooth. The support team is friendly and knowledgeable providing excellent assistance.
Cons
At the moment I cant identify any cons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorraine
Healthcare, 1-10 employees
More than a year
“An excellent records keeping system”
Pros
I appreciate the various data input options and the ability to override certain items.
Cons
As Im still learning the system it would be beneficial to have mental health topic worksheets available to forward to clients.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Kathy
Healthcare, 1-10 employees
More than a year
“Holding a Therapist Accountable to Completing Documentation”
Pros
Integration was straightforward once all patients were added. Overall its user-friendly.
Cons
Dealing with clients who have more than two types of insurance can be complicated but I find the TN support staff helpful in such cases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jaclyn
Healthcare, 1-10 employees
Less than 6 Months
“Customer Service on POINT”
Pros
The standout feature for me is the exceptional customer service team. Theyve made navigating billing and software issues incredibly easy despite the challenges of starting my own practice.
Cons
I havent encountered much yet just still navigating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Humama
Healthcare, 1-10 employees
More than a year
“Great and dependable software and support”
Pros
Once youre accustomed to it the software is easy to use.
Cons
It would be nice if it had a bit more of an elevated look.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hazelette
Healthcare, 1-10 employees
Less than a year
“My Virtual Office Manager”
Pros
TherapyNotes tracks and manages virtually everything making manual processes obsolete. The prompt and thorough support makes problem-solving a breeze.
Cons
I havent really found anything to complain about that hasnt already been resolved by Customer Support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Indy
Healthcare, 1-10 employees
Less than 6 Months
“Support Call”
Pros
Being able to call support and receive personalized assistance is invaluable. I also appreciate the ability to customize our site.
Cons
It can be confusing at times and a little finicky.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
8
Functionality
8
Barbara
Healthcare, 11-50 employees
More than a year
“This system is the BEST!”
Pros
TherapyNotes is ideal for practice management attracting new clinicians to our practice with its ease of use and audit-ready documentation. The customizable features and responsive customer service make it a standout.
Cons
Theres nothing I dislike about TherapyNotes. It makes our life so much easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shelley
Healthcare, 1-10 employees
More than a year
“TherapyNotes Review”
Pros
Its user-friendly.
Cons
Im unable to host appointments when couples are not in the same location.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Deborah
Healthcare, 11-50 employees
More than a year
“The Best Clinical EHR used!”
Pros
The ease of charting and template use for progress notes and intakes are highly appreciated.
Cons
I wish there was the ability to use it for couples and tailor templates to specific industry needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Whitney
Healthcare, 1-10 employees
More than a year
“Great product”
Pros
The softwares ease of use and outstanding customer service are remarkable.
Cons
It would be helpful if there were tiered pricing based on the number of clients.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Julie
Healthcare, 1-10 employees
More than a year
“Password retrieval Process”
Pros
This review doesnt pertain to the software.
Cons
This review doesnt pertain to the software.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
8
Functionality
6