“Great Notes...Terrible Billing”

Pros

The automatic remittance for Medicare patients is convenient. However the complexity involved in closing accounts as paid for secondary out-of-network insurers could be streamlined.

Cons

The billing remittance process could use some improvement.

“Very Effective for Behavioral Health Billing”

Pros

The softwares ease of use excellent customer service and detailed billing information are noteworthy.

Cons

I cant think of anything negative to say.

“Excellent, easy to use, and amazing customer service”

Pros

Navigating the software is effortless thanks to its intuitive design and helpful shortcuts. Notes and billing processes are straightforward and the customer service is exceptional.

Cons

While theres not a lot that I dislike some improvements would be helpful. Id love to customize the text and timing of email reminders to patients.

“Outstanding Support Call”

Pros

The software is easily accessible simplifies billing processes and is user-friendly.

Cons

The Telehealth platform is not user-friendly or cost-effective.

“Great, efficient, fast customer service”

Pros

The customer service is easy to reach and the softwares usability and organization are commendable.

Cons

I wish there could be more customizable templates for the patient portal.

“Great Service”

Pros

The system is very user-friendly and effective. I appreciate how easy it is to handle administrative tasks and communicate with patients through the portal.

Cons

Using it isnt hard at all and I dont really have any ongoing complaints.

“Best Company in 42 Years of Work In The Field”

Pros

TherapyNotes initially had a solid structure and over the years theyve been responsive to user feedback making systems more user-friendly. While the accounting features require some oversight they do a good job of tracking payments. Interactions with staff via calls and emails have been incredibly helpful and they provide detailed follow-up emails which I incorporate into our manuals.

Cons

Sometimes aligning payments with service dates can be tricky and it doesnt always handle adjustments and taxes clearly so I have a billing person manage it.

“none”

Pros

Documentation is a breeze. Thats my feedback.

Cons

I dont have any feedback to offer here.

“Easy!”

Pros

Everything related to billing and client management is consolidated in one program.

Cons

I wish there was an easier way to track claims made outside of the program. Also Id like a more proactive reminder system for counselors to complete their notes.

“So far so good!”

Pros

Once I started using TherapyNotes regularly I found it easy to navigate. However what really stands out is the exceptional customer support.

Cons

I wish I could move appointments by simply dragging the assigned client and time to the new time like I could with my previous system. Its a minor thing but it was convenient.

“TherapyNotes is amazing!”

Pros

It streamlines all tasks from handling new client paperwork to scheduling reminders documentation billing and ERAs. Its all amazing!

Cons

The only thing I dont like about TherapyNotes is the inability to bill secondary claims.

“Pros and Cons about therapy notes”

Pros

The platform is easy to use and integration works well.

Cons

It would be helpful if the psychotherapy notes provided a bit more information. Also I find the reminders about notes Ive entered to be a bit excessive.

“Easy to use, relatively easy to set up, and always great customer service and support”

Pros

The interface is intuitive. While theres a learning curve in the beginning once youre familiar with it TherapyNotes is straightforward to use for both psychotherapy and prescribing. Plus the customer support is consistently excellent.

Cons

Learning some of the terminology and finding certain settings was a challenge initially but customer support has always been able to help me through it.

“Use with Ease!”

Pros

Writing notes is straightforward and efficient. The software is user-friendly and includes all the essential points for insurance documentation. Dropdown boxes and organization ensure that crucial information is included.

Cons

I cant say anything is particularly challenging about this software.

“Clean UI, Ease of Use, and Customization”

Pros

The user interface is intuitive and the software operates swiftly. Progress note templates have made documentation much easier for me. Scheduling is effortless and features like e-signatures and custom forms enhance safety and efficiency. The to-do list keeps me on track with documentation and scheduling.

Cons

I wish there was a feature that allowed multiple people like family clients to access a virtual session (telehealth) from different devices maybe as guests. It can be difficult to fit everyone on the screen comfortably.

“TherapyNotes Usage”

Pros

Its very user-friendly and easy to navigate, a great product overall.

Cons

Everything is perfect and straightforward to use! Id recommend it to anyone!

“How to be your own administrator.”

Pros

I appreciate the support I receive from the team whenever I need it. One phone call and my questions are answered. Once youre familiar with it the software is easy to use and billing becomes simple.

Cons

It took some time to get used to the software but Ive been using it for many years now and the cost savings have been amazing.

“Ripoff for Solo Practices”

Pros

It was easy to set up and once I got used to it I stayed despite the higher cost compared to competitors.

Cons

The pricing is way too high for a small solo practice and theres no flexibility in pricing tiers. Some features are also irrelevant to me. Its frustrating that a therapist with just a few clients pays the same price as one with many more.

“Therapy Tracking”

Pros

The app simplifies setting up appointments reminders billing and session tracking.

Cons

The app is very intuitive and well-organized making it easy to navigate.

“Great software and customer support”

Pros

Customer support is excellent and the software is easy to use. Billing is straightforward and the system offers flexibility.

Cons

The telehealth platform is okay but I prefer Doxy.me.