TherapyNotes Reviews

Pros

I had an excellent experience with the tech support team. The member I interacted with was knowledgeable and demonstrated problem-solving skills which helped me find solutions. Throughout the process she provided excellent notes to help me implement the solutions.

Cons

Overall I have some frustrations with TherapyNotes particularly around generating reports and accessing information. I wish it had a check-in feature and a better process for counting appointments. Some reports should be tied to the actual appointment date rather than when notes were completed or payments were input.

Pros

I appreciate the quick appointment scheduling the ability to view staff calendars telehealth features and reporting capabilities.

Cons

This product doesnt offer any additional features beyond its competitors. It would be nice to see some unique features.

Pros

This EHR is wonderfully simple to use. Ive been using it for over a year and wouldnt switch to anything else.

Cons

I tried to handle billing on my own but ran into some issues. When I called TherapyNotes I didnt get much of a resolution.

Pros

Its very user-friendly and detailed. Many of my personal doctors use this software.

Cons

Many functions arent relevant for a small business like mine.

Pros

It simplified managing my practice and offered great value for the price.

Cons

While somewhat less flexible than other options Ive tried this software is still great.

Pros

I mainly appreciated the beautiful and intuitive interface.

Cons

Theres a small lagging issue but its not a big problem.

Pros

This software is intuitive and easy to use even for those who arent tech-savvy. Clients also find the client portal simple and the customer service is outstanding.

Cons

The only thing wed change is the ability to run secondary insurance billing.

Pros

The software offers HIPAA-compliant telehealth connections easy scheduling patient setup great customer service templates fillable documents and continuous addition of new features.

Cons

It lacks website availability and symptom checklists like PHQ-9 PLC-5. While I can upload my own and send them to patients through the portal I cant insert them into my notes.

Pros

Cloud-based and user-friendly TherapyNotes improves efficiency and allows users to focus on primary tasks while handling medical records.

Cons

Id like to see more features for post-pandemic use focusing on health enrichment and advisory tools for busy users.

Pros

The Customer Support Team is exceptional!

Cons

After several years of using it I have no complaints.

Pros

This software is amazing. They are constantly adding new features and it is integrated with other third-party software too. The customer service is pleasant and we do not mind calling them as well when we have any queries.

Cons

It is a bit of a learning curve initially but after a while, it gets easier, much easier.

Pros

Starting my therapist business finding it easy to use.

Cons

I havent encountered any issues so far and I dont anticipate any.

Pros

Transitioned from Simple Practice due to price hike still excellent service for less money.

Cons

Currently I havent encountered any issues. It seems I have all the capabilities I need.

Pros

User friendly and has a great ability for flexibility to customize, easy to learn, and great customer service overall.

Cons

It is expensive but totally worth the cost. An impressive software.

Pros

We have had a positive experience with the TherapyNotes Behavioral Health Practice Management Software. All our files are now in one place and it makes the documentation such a convenience for us.

Cons

We have to pay extra money for some features.

Pros

Very user-friendly exceptional customer service when needed.

Cons

As of now I havent found any drawbacks with this software.

Pros

This program meets all my needs in one easy-to-use platform.

Cons

While some forms are missing from the library I can use my own. It would be great if the software allowed me to upload fillable and signable forms to the portal.

Pros

Affordable price user-friendly interface outstanding live customer support.

Cons

The forms and notes library isnt as extensive as expected. I also wish the design was more aesthetically pleasing. However the price and customer care compensate for these shortcomings.

Pros

TherapyNotes is a blessing for client documentation autofill options save time easy to learn.

Cons

There have been audio issues with clients using iPhones for telehealth sessions. While the video quality is good the audio is a concern. Screenshare has been challenging but I believe its due to my internet browser not TherapyNotes itself.

Pros

Fillable documentation meets insurance requirements effectively.

Cons

The video clarity is poor and it would be beneficial to host more than one client at a time if theyre not in the same location. Many clients struggle to log in weekly so an email reminder with a link would be helpful.