TherapyNotes Reviews

Pros

The platform is really user friendly for scheduling client appointments and it also kept billing conveniently accessible in a single place.

Cons

During my live telehealth sessions the software kept freezing frequently and generally felt quite unreliable and inconsistent.

Pros

In my experience, the product performs reliably and I have received great help from the customer support team.

Cons

I have not faced any problems with this product and whenever I've had questions the customer service team responded quickly and thoroughly.

Pros

I really like the therapy note templates for documenting sessions. Charging copays to clients is also easy and I can pull intake details into charts without a problem. However much of the intake process is geared toward psychotherapy rather than being tailored for medication prescribers.

Cons

Medication-provider notes are limited to free-text fields, making standardized documentation difficult. Performance issues are a constant headache qw the system lags no matter my internet connection, even though I clear my browser history and cache daily. When I reached out to tech support, they insisted the slowdown was my connection which felt dismissive. Prescribing is especially frustrating. The prescriptions tab will vanish and reappear unpredictably and when it loads, it can take two to three minutes to become usable. If a prescription fails to send, there is no alert because the prescribing module doesn't sync with the therapy notes, so I can miss failed transmissions without realizing it.

Pros

Lately I cannot point to any positives at all. They have changed pretty much every feature they began with.

Cons

Honestly this whole thing feels like absolute garbage. For two days my eRx feature has not worked and when I try to get support I'm stuck in a queue that easily takes 45 to 60 minutes. The website has been glitching on and off for months and nobody has offered compensation or even a real apology for wasting our time. It used to be a great product when it first launched but now it feels like they've prioritized squeezing cash out of customers. So yes we are switching to another platform. I'm so disappointed. Trust me you will be wasting time which equals money, so don't just pick them based on price.

Pros

Launching my practice from the ground up, I have discovered that it is exceptionally easy to use, even for someone who only has average technological know-how and basic computer skills.

Cons

I'd like to see treatment TX plan templates integrated into the platform.

Pros

When I first started using it, the getting-started videos really helped me get up to speed. The customer support is based in the USA which I also appreciate! Plus they take whatever time is necessary and always cheer you on. The credit card processing is the most reliable I have ever come across. Their Golden Thread Method examines everything thoroughly. The telemed service blows the competitors away. I'd strongly recommend this platform.

Cons

I need it to track external authorizations because that's essential for EAP sessions and currently it doesn't offer that capability.

Pros

I have just seen secure messaging added and I find the customer support to be very helpful and quick whenever I need assistance.

Cons

Billing, billing, billing. Huh I'm constantly frustrated by the billing workflow because it's not user friendly at all. In my experience, the claim scrubbing lags behind what other platforms offer, so I end up jumping through too many hoops to fix errors. Also there is no option for secondary claim billing and feature rollouts feel slow. Secure messaging is fine but could use improvements. Also clients can book with anyone in the office and I can't find a way to restrict that. Seriously billing remains a major pain point for me.

Pros

Using TherapyNotes has made my clinical documentation so easy. Also the templates are simple to use and I can tweak them when necessary. Patient information carries over smoothly from intake and intake notes into treatment plans and progress notes, so I'm not concerned about missing any insurance requirements.

Cons

I have run into issues with the billing side particularly around handling deductibles and when insurance companies adjust payments often.

Pros

I am using TherapyNotes for ten years and have not had a single negative experience in that time. Their customer service is phenomenal as they are quick and always providing thorough answers to any question I raise. That level of responsiveness was especially valuable when I opened my private practice and was using TN for the first time. Over the entire decade their support has remained excellent. Scheduling, the EMR, billing and accounting are so simple to use that practically anyone can handle them.

Cons

My only wish is that they would automatically move discontinued medications into a past medication trials section. That change would be really helpful, since I would not need to review my notes to figure out what I had prescribed in the past, especially when managing long-term clients.

Pros

Overall I have found the platform pretty easy to navigate and reasonably priced for what it offers. Every so often the telehealth feature will act up and stop working, which is frustrating when I am trying to run a session. I'm certain the issue lies with their system because I can simply leave and connect through Zoom or Psych Today without any trouble when that happens, so I know it is not my internet or my device causing the problem.

Cons

I have become increasingly frustrated with how it handled the Change Healthcare situation because it's made running a business much harder for providers like me. They waited too long to switch clearinghouses while other EHR companies were able to pivot in days or a week after the attack. It feels like their outdated coding and resistance to change prevented them from acting quickly. When I and others raised concerns about being charged our monthly fees while the platform didn't provide essential services we signed up for, the company refused to accept responsibility and seemed more interested in shutting down criticism than fixing the problem. I was even blocked from their Facebook group for calling attention to the issue, which felt like an attempt to silence legitimate user feedback. They keep assuring us they're working on restoring the ability to file claims through the platform, but after repeated promises there's still no real solution, while other software vendors have already resolved this and are processing claims. Meanwhile, TherapyNotes continues to collect subscription payments and individual providers are left struggling financially and operationally. That pattern has seriously damaged my trust in them.

Pros

I rely on TherapyNotes as a dependable EHR. It gives me everything I require, the interface is user friendly and the support team is approachable and always easy to contact. So I would definitely recommend it to others.

Cons

At the moment, I do not have any complaints to share.

Pros

There isn't an excess of bureaucracy or a lot of hoops to jump through, unlike with many other providers.

Cons

Honestly there is really nothing I disliked about it, so I do not have anything negative to point out.

Pros

Their support team is outstanding and consistently available to help me and my staff whenever needed.

Cons

I honestly don't have any real complaints about it as it works well for me.

Pros

As someone who uses this EHR daily, the interface of TherapyNotes is so user friendly and their exceptional support team is consistently kind and helpful, which makes me feel like it's the top choice in the field. They really cover every detail. And after a call they follow up with a thorough email outlining what we discussed and they even include step by step screenshots so I can reference them later if I need help again. Because of that follow-through, I never feel left alone when working with the customer service.

Cons

I can't think of anything I dislike about it. It truly offers everything I need. It is the complete package and I'd give it a perfect 10 out of 10!!!

Pros

It is easy to use and the online user guide is complete with excellent video tutorials which really helps me. Customer service responds quickly and provides clear, concise instructions and information.

Cons

For now I don't have any complaints. What I really like is that administrators can modify settings including adding or removing CPT codes, which I find very helpful.

Pros

I have been really impressed with their customer support as the agents are knowledgeable, professional and consistently warm and helpful!

Cons

To be honest I can't come up with any part of the service that I like the least.

Pros

The ease of use and daily information recording are invaluable features of TherapyNotes.

Cons

Its a drawback that the system cant send clients canceled appointment emails.

Pros

TherapyNotes is already fantastic and it keeps improving. The customer support is consistently friendly professional and helpful.

Cons

I regret not connecting with TherapyNotes sooner. It has significantly improved the efficiency and streamlining of many tasks in my practice.

Pros

I appreciate how efficient TherapyNotes is for both practitioners and clients using the portal. Tasks like treatment planning scheduling and payment are straightforward.

Cons

They might benefit from hiring additional employees as sometimes the wait time to speak with someone can be lengthy although typically not exceeding 20 minutes.

Pros

My query was addressed promptly and comprehensively complete with screen shots for clarity.

Cons

So far TherapyNotes has promptly addressed any concerns Ive had demonstrating their responsiveness and helpfulness.