Non-Profit Organization Management, 11-50 employees
More than a year
“Among the best!”
Pros
The customer service department at TherapyNotes is possibly the best Ive encountered in my 35 years of experience across various industries. Theyre timely accurate and friendly.
Cons
I havent found anything to dislike about their programs and services.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
Less than a year
“Great Product!”
Pros
The To-Do list feature is wonderful and the options for notes and treatment plan setup are thorough and comprehensive.
Cons
Improving the reporting options such as adding a dedicated Reports section for easy access to various data would enhance the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than a year
“Great product!”
Pros
It keeps me highly organized and offers my clients a professional user-friendly platform.
Cons
I honestly cant think of anything worth complaining about.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Great customer support”
Pros
The support is prompt and friendly and I find TherapyNotes easy to use across different computers in various locations.
Cons
I wish the notes and some billing features were more user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Love it, would not go with any other program”
Pros
Communication is clear and the support team is always available to answer questions and resolve issues. The platform continues to evolve.
Cons
Occasionally system glitches or unexplained errors occur which is common with computer-based programs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 11-50 employees
Less than 6 months
“Addictions Counseling”
Pros
I find TherapyNotes to be extremely user-friendly as an EHR platform.
Cons
I havent used TherapyNotes extensively enough to identify any drawbacks yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“So many good things. Consistent industry leader”
Pros
Their continuous addition of features makes the platform robust and aligns with our practices evolving needs.
Cons
In the past I was frustrated by the inability to upload client insurance cards and ROIs as well as the lack of built-in patient messaging. However these issues have since been resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“I am very happy with Therapy Notes.”
Pros
It simplifies clinical note entry with autofill options.
Cons
Recent updates to the interventions section have been notable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Mental health notes”
Pros
The structure and reliability of TherapyNotes are excellent as is their support.
Cons
I have no complaints about this system.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Mental Health Care, 1-10 employees
More than a year
“Superior Customer Service”
Pros
TherapyNotes offers fantastic customer service patiently helping with any issues including those caused by user error. Billing insurance and recording payments have become super easy with TherapyNotes support.
Cons
It would be helpful if TherapyNotes could handle billing for secondary insurance providers and Id appreciate more customization options for note templates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
“my first weerk with therapynotes”
Pros
Im hopeful that using TherapyNotes will prevent record loss and improve record retrieval by maintaining a consistent format for all records.
Cons
Having to input a clients date of birth before they can sign in can be cumbersome compared to other platforms like Psychology Today where its not required upfront. This means I often have to contact clients separately for this information adding unnecessary steps.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Mental Health Care, 1-10 employees
“New to private practice/therapy notes”
Pros
Excellent customer service and I appreciate the various outcome measures available.
Cons
Learning to navigate and initially setting up patients were minor challenges.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
Less than a year
“Recovery Connections Review”
Pros
TherapyNotes is user-friendly with easy billing functions and excellent customer service provided by live representatives.
Cons
It would be convenient to have the option to create one group note for all participants.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 11-50 employees
More than a year
“Excellent EMR”
Pros
TherapyNotes is incredibly user-friendly and their customer service is exceptional.
Cons
Over time TherapyNotes has introduced some helpful features although there are still some missing that would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 months
“Amazing Support”
Pros
[Sensitive content hidden] provided excellent support offering knowledgeable solutions that resolved my issue immediately.
Cons
Having a mobile application to access TherapyNotes would be beneficial.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
More than a year
“Excellent EHR”
Pros
I adore TherapyNotes. Transitioning before the pandemic was made seamless allowing me to manage notes and billing effortlessly regardless of my location. The support staff is truly fantastic responsive and well-informed.
Cons
Theres really nothing to gripe about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Good product and great customer support”
Pros
I love how easy TherapyNotes is to use for all my patient documentation needs.
Cons
There are still a few features needed to cover all bases.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“I couldn't do my job without Therapy Notes!”
Pros
The level of support kindness and timeliness from TherapyNotes customer service is unparalleled.
Cons
In my opinion there are no drawbacks to TherapyNotes it has exceeded my expectations and revolutionized my business operations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
Less than 6 months
“Making therapy easy”
Pros
TherapyNotes is straightforward to learn and use even for someone not tech-savvy like myself. The patience and guidance from their customer service have been invaluable.
Cons
Absolutely nothing negative to say only positive experiences with TherapyNotes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“Excellence”
Pros
The ease of use and immediate access to support personnel for any queries make TherapyNotes stand out. It offers a comprehensive suite of features and superior customer support.
Cons
TherapyNotes is an outstanding product that offers a wide range of features including scheduling options encounter notes file storage clearinghouse services patient messaging telehealth video and excellent support.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10