Mental Health Care, 1-10 employees
More than a year
“Therapist review”
Pros
Their round-the-clock customer assistance is a major plus.
Cons
Theres absolutely nothing to dislike. I am happy!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Satisfied customer”
Pros
I appreciate that TherapyNotes caters specifically to my professions needs as a private practitioner. Their constant innovation and responsiveness to user feedback are commendable.
Cons
Im truly satisfied and grateful for their existence.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alternative Medicine, 11-50 employees
Less than a year
“Therapy Notes Review”
Pros
The convenience automatic features to-do list and portal functionality make TherapyNotes stand out.
Cons
Once you become accustomed to how it works theres not much to complain about its the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“The best EHR for private practice.”
Pros
TherapyNotes is intuitive offering comprehensive features in one accessible platform. Their outstanding customer service is always available and kind.
Cons
I have no issues with TherapyNotes after testing various EHRs I find it to be superior.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Very happy customer”
Pros
Navigating the platform is easy and theres a helpful team available to assist with any issues.
Cons
Ive encountered occasional issues with the new treatment plans especially concerning billing which sometimes catch me off guard and require assistance.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 11-50 employees
More than a year
“THERAPY NOTES FOR THE WIN”
Pros
Im absolutely in love with everything about TherapyNotes especially their excellent customer service. After contacting them representatives always follow up with an email summarizing our conversation.
Cons
I cant think of a single thing I dislike about TherapyNotes. Ive encouraged others in my field to switch over and will continue to do so.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Good product, good support and good price”
Pros
Its a well-integrated product thats relatively easy to implement and use.
Cons
Some of the documentation and charting processes feel rigid and personalizing the To-Do list is somewhat limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Mental Health Care, 1-10 employees
More than a year
“Great support”
Pros
The ease of use and transcription capabilities are highlights.
Cons
It would be great if it could generate summaries based on the provided clinical information.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Simple, Easy, Affordable”
Pros
Switching from EPIC to TherapyNotes was a relief when I moved into private practice. Its simplicity and excellent customer service were exactly what I needed especially compared to other overwhelming options like Simple Practice.
Cons
I cant think of anything negative about TherapyNotes except maybe having more color options for the calendar!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Accurate and accessible information”
Pros
The person who answers the phone can usually resolve my concerns and if not they transfer me to someone who can.
Cons
Getting set up initially had its learning curve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“It is a good day when your notes are done.”
Pros
TherapyNotes is a good system that meets my needs and is easy to use.
Cons
More customization options like the ability to color code items would be appreciated.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Mental Health Care, 1-10 employees
Less than a year
“Great Platform, Excellent Customer Service”
Pros
TherapyNotes simplifies note completion scheduling and billing but what stands out most is their exceptional customer service which is readily accessible and incredibly helpful.
Cons
Initially there were some features missing like customizable forms but TherapyNotes continuously updates its platform and has since added these features.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“Best product on the market”
Pros
I appreciate the layout of assessment tools progress notes calendar reminders and the support teams educational library. Updates are also appreciated.
Cons
I wish I had discovered this electronic system sooner.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Best Decision I Made”
Pros
This product is incredibly user-friendly and the support team surpasses any Ive encountered. Whether via email or phone theyre attentive and adept at addressing my inquiries. Their commitment to updating the product and considering user suggestions is commendable.
Cons
Using this product I encounter two drawbacks. Firstly theres no secondary billing although theyre addressing it. Secondly its challenging to organize non-therapy events. I employ a yoga teacher and struggle to integrate her schedule. Also scheduling Reiki sessions is cumbersome.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Great and comprehensive EHR”
Pros
What I love about TherapyNotes is its comprehensive services regular updates and expertise in the field. The customer service is also exceptional.
Cons
Although I love the services I wish it were more affordable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“easy to use and great customer support”
Pros
The ability to manage everything on one platform coupled with fast and effective customer support is remarkable. Their positive and patient approach alleviates any frustration ensuring issues are resolved promptly.
Cons
I wish the billing part was more user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“Therapy Notes”
Pros
The systems ease of use is a standout feature. Its incredibly user-friendly.
Cons
Currently with the upgrades I find the video feature challenging to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 1-10 employees
More than a year
“Ease of Use and Installation and Administration”
Pros
The live customer service is exceptional. It truly means live assistance.
Cons
Id appreciate more support for treatment planning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
“Recommended EHR & Telehealth platform”
Pros
HIPAA compliance and timely telephone support are invaluable.
Cons
The absence of HIPAA-compliant emailtextingphone service is notable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than 6 months
“Review of product”
Pros
I appreciate the customer service to-do prompts and history tracking features.
Cons
While the new treatment plan functionality is appreciated theres room for improvement in work scheduling.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10