Dental office , 1-10 employees
Less than 6 months
“Nor recommend! It was the most frustrating experience for our office.”
Pros
Good sales techniques of the representative.
Cons
Over promising. The rep will tell you that ThriveCloud has everything within the program but in reality a lot of third parties are involved. The X- rays were transferred from the Eagle soft not in order and were never fixed. From day one we came across a lot of problems and when contacted technical support they would not be able to resolve the issue. They would say that they need some time to investigate the issue and they will contact you later. At the end they will blame you for the problem and will suggest to watch the demo video to learn how to operate the program. We lost a lot of time and money on them and were lucky to cancel their crevices on time and go back to Eaglesoft. Overall our company experience with ThriveCloud was negative and stressful.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
1
Medical Practice, 1-10 employees
Less than a year
“Excellent Filipino Software and Client Specialist(s)”
Pros
In my experience, ThriveCloud stands out with top-notch software and client support. The Filipino team is incredibly thoughtful, promptly returning our calls when we can't reach someone by phone. They ensure all our issues are resolved and even give us a heads-up via email about any new glitches. We truly appreciate their proactive approach.
Cons
I notice slight delays when switching between features, which can be a bit frustrating at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 1-10 employees
More than a year
“Awesome system”
Pros
The overall appearance and ease of navigating this platform are excellent. Plus, it's accessible from anywhere!
Cons
Learning to use this software has been a bit challenging, which is typical with new technology. As one of the first dental offices to adopt it, we've witnessed all the new developments as they've rolled out. However, being cloud-based has its drawbacks, it can crash unexpectedly and log you out during critical tasks.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 1-10 employees
Less than a year
“5 star software perfect for fast-pace healthcare offices”
Pros
The speed of ticket responses and the efficiency of the cloud-based system make maneuvering through tasks seamless and straightforward.
Cons
Honestly, I don't have many drawbacks to mention about Thrive. Changes and updates are implemented on a weekly basis, which keeps things fresh and up-to-date.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Hospital & Health Care, 1-10 employees
More than a year
“Buyer Beware”
Pros
Thrive shows promising potential as a cloud software solution. It would be outstanding if everything functioned perfectly, but that's not always the case.
Cons
We've encountered numerous issues with the software not operating smoothly and consistently. Despite using it for over a year, problems persist. Initially, customer service was responsive, but now it's slower. They often try to blame us for the issues until we walk them through step by step to prove otherwise.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8