Valant EHR Reviews

“Director

Pros

No complaints or issues identified.

Cons

Criticized for poor customer service, billing system complexity, and complicated notes causing provider dissatisfaction and loss.

“Honestly, I would not recommend it!

Pros

It is quite affordable.

Cons

They will not stop charging you even after you cancel the service and when you call to complain they will not connect you to the relevant department and it is a nightmare!

“terrible customer service

Pros

Mixed feelings about pricing and scheduler reliability, with some frustration leading to buyer's remorse.

Cons

Criticisms include outdated technology (Silverlight), poor clinical notes module, and compatibility issues with browsers and MacOS.

“Behavioral Health and Psychiatry EHR almost perfect

Pros

Excellent customer support and comprehensive mental health inventory tools highlighted.

Cons

Scheduler not meeting needs, inability to send email blasts to all patients at once.

“Professional and friendly customer service.

Pros

The Valant system is pretty great. It runs a tight ship that requires each and every piece to be in its place before we can do the signing or billing. It also has many checkpoints along the way. The customer service team is great. They’re very professional and friendly.

Cons

We’ve still been using the old browsers and they’re pretty slow.

“The Best Mental Health EMR - Bar None!

Pros

Enables focus on patient care by minimizing documentation time, with longstanding satisfaction over 10+ years.

Cons

Minor issues acknowledged but generally resolved by the provider.

“Valant

Pros

Ease of use, specificity for psychiatrists, and good support noted.

Cons

Praised for making daily tasks easier, comprehensive features, and staying updated with technology.

“Easy to use and customizable to your practice

Pros

Praised for ease of use across administrative and clinical staff, efficient practice management features, and responsive support.

Cons

Acknowledgment of Silverlight usage but noted ongoing efforts to transition to more compatible technology.

“Audit proof your EHR

Pros

Acknowledged for requiring necessary components for billing and providing helpful checkpoints.

Cons

Mention of slow performance with old browsers and challenges in locating a direct messaging address.

“Happy Valant User

Pros

Accessibility and ease of use across devices, along with a wide range of measures, appreciated.

Cons

Not always friendly to Apple users, but improvements are noted.

“Excellent EHR

Pros

Valant described as very user-friendly, easy to learn, and intuitive.

Cons

Documentation takes more time compared to paper charts, a common issue with electronic systems.

“An Essential EMR for Mental Health Practitioners and Practices

Pros

Comprehensive features from scheduling to reporting benefit a large psychology practice's operations.

Cons

Criticized for an older-looking user interface, but updates are underway.

“Valant review

Pros

Supports evidence-based care practices for staff and clinicians.

Cons

Generally satisfied with no major complaints.

“Great Billing and Reporting

Pros

Integration of billing/reporting features with daily workflow enhances usability, particularly for clinicians.

Cons

Initial issues with mobile notes customization resolved with recent expansions.

“Highly recommend this EHR for behavioral health providers

Pros

Highlighted for its ease of use, behavioral health focus, web-based accessibility, and customizable options.

Cons

Note template customization issue resolved with the customization tool.

“Simple!

Pros

Praised for simplicity, comprehensive information access, time-saving portal for statements, and HIPAA compliance benefits.

Cons

Slowness addressed by inactivating clients who have completed treatment.

“Simple, user-friendly

Pros

Described as easy to learn and use within the first week of implementation.

Cons

Recognized challenges of starting fresh with new software, not specific to Valant.

“Valant EHR

Pros

User-friendly interface, excellent customer support, useful templates, and minimized documentation time appreciated.

Cons

Minor difficulties during initial installation on newer Microsoft machines due to browser compatibility.

“User friendly!

Pros

Easy access to features and tabs, user-friendly interface highlighted.

Cons

Desire for accessibility from different web browsers and computers.

“Well organized EMR!

Pros

Appreciation for easy and quick scheduling and billing capabilities.

Cons

Well-organized but could be more efficient in certain areas.