Valant EHR Reviews

“Great Beginner EHR

Pros

The visual appeal and ease of scheduling, along with customizable options like color coding, made Valant an ideal starting platform for our office.

Cons

Support accessibility and responsiveness issues detract from the user experience when resolving complex issues.

“Valant.io and the phenomenal customer service.

Pros

Despite initial challenges with the new valant.io system, updates and a user-friendly interface have made it preferable. The billing tab and customer service are particularly commendable.

Cons

Initial difficulties with a new interface were resolved with updates, although further improvements to patient statements and facility selection are desired.

“I cannot function without this software

Pros

It was a smooth transition and their team made sure we are fully trained. We know where everything is and our staffs confidence has increased.

Cons

There is nothing that I do not like about it so far.

“Absolutely horrible

Pros

The ability to send appointment reminders to patients.

Cons

It is difficult to navigate and there are no built-in templates so you have to create them yourselves too. It costs a lot too!

“Lack of support.

Pros

Up until 2017, this was good software to use. However, over time, their customer service started to deteriorate, and the system also became less flexible. The software is not up to date according to the market requirements.

Cons

Due to the occurrence of multiple glitches every day, poor customer support became a big problem for us.

“Excellent Mental Health Software

Pros

Valant's reporting features have saved significant time, allowing for efficient data management and client communication.

Cons

Technical issues persist, such as formatting errors with HCFA forms, impacting billing efficiency.

“Truly Can't Function Without Valant

Pros

Valant's user-friendly design boosts staff confidence and facilitates accurate record-keeping, resulting in increased efficiency and client-focused care.

Cons

Despite efforts to provide an unbiased review, Valant's system and support stand out positively compared to other platforms.

“Costly for solo practice

Pros

Billing is simple. It auto-posts ERA. They offer the ability to customize note layouts. It offers updates either through phone or email.

Cons

For a solo practice, it was costly and advertised a parcel of features a solo supplier does not require. The treatment arrangement instrument was not as smooth as I thought it would be. It took a part of the time to set up

“Senior Citizen Can Use it Daily and Smile!

Pros

The ease of use across various functions, coupled with robust support features like the Knowledge Base and Contact Support, streamlines daily tasks and enhances reporting capabilities.

Cons

While feature-rich, the system may offer more than necessary for smaller practices, requiring adaptation for optimal use.

“An absolute nightmare

Pros

Sending rating scales to patients before visits enhances preparation and ensures productive appointments.

Cons

Cumbersome navigation, lack of readily available features like templates, and complex lab sending processes hinder user experience.

“Amazing Customer Service

Pros

The representatives are really helping as they are always available at the time of need and try to resolve the problem as soon as possible.

Cons

It is really irritating getting on the phone with Valant. I really get annoyed by this.

“"we are working on it"

Pros

Valant's accessibility and specialization for psychiatric practice make it a valuable tool for practitioners.

Cons

Poor customer support and unfulfilled promises of new features diminish user satisfaction.

“EHR for psychiatric mental health private practice

Pros

The streamlined design, ease of use, and improved tech support services make Valant stand out among EMRs, particularly for behavioral health.

Cons

Challenges with practice management and payment processing highlight areas for improvement.

“Needs to be mac user friendly

Pros

Valant's organization and user-friendly interface align well with clinicians' expectations and needs.

Cons

Compatibility issues with Mac systems and overall system slowdowns detract from user experience and efficiency.

“WARNING: Do Not Choose This EHR

Pros

The ability to send clinical measures to patients before visits enhances engagement and preparation.

Cons

Recent platform changes have introduced numerous problems, particularly with billing functionality, leading to significant workflow disruptions and unresolved issues.

“Easy to use

Pros

From intake assessments to progress notes and treatment plans, Valant offers a comprehensive suite of tools that simplify documentation and enhance client care.

Cons

Difficulty finding completed treatment plans presents a navigational challenge for users.

“Finally an excellent EMR program!

Pros

Valant surpasses previous EMRs in functionality, adaptability, and user satisfaction, making it an essential tool for psychiatric practice.

Cons

The Patient Portal lacks integration with patient charts, potentially affecting usability.

“outstanding product, outstanding company

Pros

Choosing Valant in 2013 has proven to be an excellent decision, with its web-based platform, comprehensive functions, and responsive tech support exceeding expectations.

Cons

Minor complaints include limitations in mobile notes customization and less intuitive scheduling in the newer platform version.

“Well suited my my solo practice and for expanding its use to other clinicians

Pros

The ease of use, intuitive functionality, and helpful support staff make it indispensable for managing mental health practices effectively.

Cons

Overall satisfaction with the software, although limitations exist for non-clinical services and certain documentation tasks.

“Horrific customer service and dishonest leadership team

Pros

While basic, Valant's user-friendly software meets the needs of behavioral health companies efficiently.

Cons

Initial frustrations with customer service responsiveness and professionalism detract from the onboarding experience.